10/10 recommended Area Appliance 815 as your first call!!…read more Service call/charge was cheaper than big box stores. My washer/dryer is an old style one piece stacking and the dryer stopped being warm. Was able to come out sooner than I expected. Gave me a no pressure estimate showing parts, tax, and labor. The turn around time for parts and repairs was very quick and timely. Was very friendly, knowledgeable, did not mind my animals checking out what was going on, let me listen to my podcast, and did not mind my constant chatter!

Steven did everything he could to fix our fridge. You could tell he cared and was not trying to…read morejust make money. While he didn't get our fridge working he was very knowledgeable and knew multiple things to try it was great value and service.

We have done business with Knies for 25 years. After Mark Knie died, service seemed to go down. I…read morewas not happy with their installation of my new washing machine a couple of years ago, nor my new stove. The final straw was the refrigerator we purchased from them needed out of warranty service for a water leak. They repaired it in February 2024 and also had to return for the same problem July 2024, to the tune of $452.39. By September 2024, it was leaking again. They said they had done all they could to fix it (take my $). Farley's/Dixon came out and fixed it for $85.75. I have a new appliance store now. I have purchased a couple of new appliances from Farley's and am very pleased with their prices and service.

I used to love Knie's furniture and have spent thousands of dollars there over the last few years…read more But this latest purchase disgusted me. When we ordered (another) rocking chair, we were told that they would deliver and dispose of the old one for $60. Ok We were horrified when they just set it out in the front of the house and left it there If they had been honest and said that up front, we still would have bought the chair. However I feel like we were duped, misled, and straight up lied to. When I called the store afterwards I was told it's "not their policy" to dispose of old furniture. It's only their policy to lie to customers, I guess Honesty would have gone a long way. I will never go back again

Bought a refrigerator from here, plugged it in and took the temperature the next day and it seemed…read moreto be working so I put food in it. Was awakened in the middle of the night by what sounded like animals fighting. came downstairs to see it was the refrigerator. They sent a guy to fix it and it made the noise less but a few days later it went out and all my food went bad. He came back out to fix it and replaced what I believe to be the fan. It worked for maybe a month and then I noticed my food wasn't very cold. Called them and they said it was out of warranty now. I expected that however I figured if they put a "new" fan in then maybe that would have a warranty or maybe the fan was never the issue. One guy said he would make it right and get it checked out but he never called back. When we did talk to him again he said it's not his problem. All in all. I had to throw everything away from the fridge and freezer AGAIN as temps were above zero in the freezer and were measuring at a minimum of 62 in the fridge. I have unplugged it and cleaned it out then plugged it back in and it seems to be even worse. Good news is: it doesn't squeak! I can't say for sure if all of their products are bad or I just got a lemon. I just wish they would have followed through longer considering it arrived broken and was never really fixed or seemed to be a bad product.

very unprofessional owner. I tried called and talking to him about a delivery and pickup that I…read morepaid for and the fridge was not picked up. He hung up on me. horrible customer service. I did not raise my voice, never accused him of being wrong I was simply telling him that the person that he uses for delivery did not do what we paid him to do. he told me to set the frigde outside and let the scrappers take it and hung up. Not good for a small business to treat people like that.

This is a wonderful place for all of my/your sewing needs as well as vacuum cleaners. I have been…read morea customer for over twenty five years and would recommend this store for their high quality products and services.

Smitty's is a fantastic little shop with very knowledgeable staff! I was in town visiting…read morerelatives and needed Janome machine accessories. Smitty's had them and also gave me great information about the new machines they have out. My only regret was not being able to take any of their workshop/classes!

Frank is a life saver in a small town. Very accommodating, does house calls, extremely…read moreknowledgeable and responsible prices! Highly recommended for your appliance repairs!

I highly recommend Frankie for your appliance repair! He is honest to begin with and that's says…read morealot!! We were jilted by a local repair business and needed a second opinion. Frankie came in and fixed our dryer within 5 minutes. Then he went beyond and cleaned out our dryer. And on top of that he was $50 cheaper for his service charge. If you need your appliance repaired, Frankie is your guy!! Definitely my go-to guy from this point on! Thank you Frankie!

Two service calls and received excellent service both times…read more My most recent service call was yesterday, February 18. As you know, temperatures were close to zero. Around 4:00 I determined our Amana furnace must not be working. Placed a call to Farley's at 4:12. Service man came out, diagnosed the problem and had to return to the shop to get the part. By 5:30 the furnace was fixed and working properly. Office personnel and service man were very helpful and courteous. I'm sure the service call will be costly, however, a small price to pay at the end of the day with subzero temperatures. Any service call would be expensive. The other service call to Farley's was around 1/23/25 regarding my Maytag washer. Because we like to shop local, we purchased the washer & dryer from our local dealer Knie Appliance, you know the one that always asks you prior to service, "did you buy the appliance here"? Very annoying. You either service or you don't. I told them the code and the issue I was encountering. Because Knie had already replaced a part in October, I felt it may be the same issue. (This call to Knie was around 1/21/25.) Knie told me they would not be able to schedule a service call until the following week. (What?) I was leaving on vacation that weekend for two weeks and could not leave family members here without a washer. I called Farley Appliance and they sent a service guy out. He actually tested the bad part and removed it from the washer but did not have a part with him, and had returned to the shop to check stock. Before Farley's were able to get back with me, my husband called Knie himself and they ultimately came out same day, tested the part that Farley's removed and confirmed it was bad, and fixed the washer. I'm not sure what my husband said but I could tell that the service man that came, who also had come in October and was very pleasant, was not happy this go around. I had to call Farley's back and say it has been fixed by their competitor. Mind you, the office staff who took the call was very understanding and again, courteous. Farley's is actually located about 12 miles away, and although I told them it was okay for them to bill me for the trip and work they had already done, they never sent me a bill. This whole situation was uncomfortable for me at best but Farley's made it less uncomfortable and it is appreciated. This is service as I remember it should be. We already had some dealings with Farley's in the past as we had replaced the microwave that was purchased with the house. At some point in the future, I will be buying a new refrigerator and I will be making the purchase at Farley's. I anticipate we will also be investing in a new furnace and A/C, and plan to shop at Farley's as well. We now have to consider the service aspect in all purchases because, unfortunately, material things no longer last for any extended period of time. Farley's provides great service; we have had nothing but a positive experience with them.

I was in the T.V. Appliance & Funiture business for 44 years. and know what customer service is all…read moreabout. That store is no longer. I had a Maytag Microhood that needed service that another dealer would not even look at because I did not buy it from them. Long story short. Farley's in Dixon IL looked at it for me in one day I was told it was not worth fixing and was given a GREAT deal on a new one in the Bisque Color that was important to me. So if your looking for great customer service look no further than Farley's in Dixon IL Thanks to Chuck, Annie & Nicole.

Eric's helped up move some very heavy exercise equipment as we prepare for a move. They could not…read morehave been nicer or more professional. He returned our call same day. He let us know when he was coming and he showed up when he said he would. The pricing was fair and Eric was upfront about his rates beforehand. He did everything we asked and did such a great job. We will use them again in the future and will recommend them to anybody looking for a reliable moving company.

I had to move in January of this year and got quotes for moving about 30 miles. Eric was responsive…read moreto my questions so I went with his company. The week I was supposed to move brought bad weather. I had a long gravel driveway and expressed to Eric that his truck may not make it through on moving day and that we should reschedule. He assured me that it would. On moving day they spent in total almost 2 hours trying to get the truck in and out of the driveway. They were not able to take my mower or other lawn equipment on the truck and offered a flatbed at an additional cost. I had no faith that the flatbed would be able to get in/out of the driveway with the snow so I decided to call on a later date for the equipment. His crew cracked my headboard and left cigarette butts at both houses. When I contacted him about moving the lawn equipment in April he did not respond.