My p/u was arranged by an actual telephone call with an actual person who was courteous and…read morecompetent. The p/u was on time and the route made sense.,The driver/trainer had a student on board and they seemed to have a good working relationship. Forget uberlyft bs. "Here, taxi."

Dealing with the dispatch person and the cab showing up were fine. The driver was also okay except…read morehe only put on his seatbelt when we were passing a LEO in a school zone and only signaled turns half of the time. The very bad parts were the price and the cab, itself. The dispatcher told me there was a $35.50 minimum price, which is ridiculous. But I was desperate and didn't have Internet access so I could use Uber or Lyft, which I did on my first ride of the day, from my home to a medical appointment for less than $15.00. It was only 6.8 miles! The $25+ difference in the rides was outrageous! What upset me more was how disgustingly filthy the car was. There were suspicious stains all over the seats and the headliner. I could just imagine someone projectile vomiting from the seats to the headliner. Then the door was also extremely dirty! The car was smelly (you could smell old cigarette smoke) and the A/C didn't work...at least not in the hellish back seat. I asked the driver if he could make it cooler but, I guess, he couldn't. When I got home, I took off my clothes and told my daughter to burn them. And then I wiped myself down with Lysol disinfectant wipes. I honestly felt subhuman sitting in that nasty car. I will NEVER use Checker Cab of Lakeland, again. NEVER!

Called two days in advance to set up ride for my father (elderly) in Winter Haven. All good, we…read morewill be there and on time. Called again to RE confirm to make SURE my Dad wasn't left on the other side of town, and they guy said "We aren't available that date and time". I reminded him plans were made, and it is SOON, he merely stated we cannot do it at that date and time. I reminded him I already had a previous reservation/confirmation, NFG at all. Called Imperial, they answer their phone 24-7, and had someone there, on time, reasonable and courteous. If I wouldn't have called AGAIN to confirm, my elderly father would be standing on the side of the road waiting on a ride that never would have shown up...no email, no call, NADA. I re-confirmed as when I called the first time, the person answered was like "Yeah", so I kind of doubted the reliability/dependability, and sadly I was correct. I recommend using someone else.......or walking. Nothing worse than a business agreeing to do something, and then simply not doing it. It worked out, DESPITE them. JM

Very friendly and prompt service. I saved the number to my phone and will use their service again.read more

Justin is my regular driver from Sebring to the airports. He is always on time and professional.read more

Excellent service and communication regarding pickup and drop off times. Will use many more times…read moreagain!!!

Called them and gave them 2 day notice to pick up my elderly father at the auto mechanic's shop, as…read moreI am out of the country. Previously tried D&D and they failed at every///single///level///....D&D accepted the job, then the next day they confirmed, and then I called the next day and they advised they could not do it.....Imperial was on time, great comms, fair price, and driver was courteous and professional to my father. EXCELLENT Service. Reliable, Timely, Professional, and they answer the phone 24-7, not that you need to call them as they show up when they say they will. EXCELLENT. JM

Amazing service, always on time and reliable, flexible and professional. I use them for personal…read moreand professional business trips, airport transfers and long distance trips never even minute late - god bless! Reliability and professionalism what makes a long term customer - thank you! And almost missed to note vehicles always sparkling clean and proper for our needs as well as charges reasonable. Highly recommend!

We used this taxi to get from our terminal to a hotel. We were assured by the driver we could…read moredepend on him to pick us up the next day. He did not show up and would not answer our calls. We were sent a text message that they were sorry but they weren't in the area. That's a problem because we are truck drivers on a specific schedule and were depending on him to provide transportation back to the terminal. Probably won't use them again. Unreliable.

This taxi service is awful mainly because of poor communication between the company and the…read moredrivers. I ordered my cab the day prior to go to the airport and I was supposed to get picked up at 6:30am I didn't get picked up until almost 7:30 luckily I was shooting to be early to the airport and not on time or I would have missed my flight. The dispatcher and the driver were very nice, it was just extremely frustrating and inconvenient for them to not be in the same page.

Highly recommend, incredible customer service! We travelled…read moredown to Orlando (Davenport) from Midwest. At 550am we called Yellow Cab, due to car issues, needed a last minute taxi to Orlando airport for an important business trip. Spoke with Johnny Mac who asked how soon needed, when I explained he said he was sorry but due to the distance of drivers/airport/etc he didn't think they could get there in time. I thanked him and proceeded to review list of other taxi companies. I then received a text from Johnny letting me know if another Taxi co who might be able to get here sooner to help us. What a surprise and a blessing! I was able to call them and my husband did not miss his flight. MR. JOHNNY MAC is an awesome asset to Yellow Cab. His kindness even though he clearly was busy, did not go unnoticed. Even though we were unable to utilize Checker Cab I would recommend then! I texted Mr Mac to thank him for his kindness, not only did he apologize that he couldn't meet our needs this am, he offered a discount on our next ride. Customer Service at its finest!! Thanks Checker Cab and Mr. Mac!!

Absolutely unreliable. Called the day before for an early departure from the Best Western to the…read moreairport. Never showed up. Called and another driver claimed he would come and get us. Also never showed up. Never answered my calls. Missed my flight. Very unprofessional. Do not use these guys!

They provided a great service they were on time they charge me half a price of the initial taxi…read moreservice that I used thank you Randy very much very courteous and kind to