Horrible. Ordered online to arrive and see the indoor dining is closed. Waiting at the drive through for almost 40 minutes so far to pick up my online order. While I'm still waiting as I'm writing this review, I've been calling there store number and can clearly see employees inside, no one is answering the phone. Complexity ignoring the calls. Not coming here again! read more

Horrible service and it's like they have ppl working here that just stand back there pacing back n forth. One lady is serving 10 ppl while everyone else just stands there. Horrible. read more

The wait is ridiculous! The service is sub optimal. I don't know what changed here but it definately lost its latin vibe!

It was friggen' amazing, and the best food I've ever had....but then again, we had just been driving for 8 hours when we hit this place: starved, tired, sick of eating bland burgers and a little discombobulated. So instead of 5 stars, I'll give it a more reasonable 4 stars because although I'm sure it was good, it was just not earth-shatteringly good like we thought it was then. I had some of their pulled pork and my fellow travelers got two variants of their chicken. All very tasty and a welcome respite from the standard road fare we had been robotically eating that day. Presentation is definitely lacking, but maybe that's part of their plan; set you up for a bad meal, and WHAM, hit you with some tasty grub? read more

I love this place! The food is great!!!! The service here is okay. Sometimes ppl seem to be having a bad day but, that's okay! There fried yuca is the best!!! Great for the whole family to come. Good prices! And if you sign up at pollotropicial.com you get discounts and coupons. read more

After my last visit to this Pollo Tropical I certainly will not visit again. Their hygiene, sanitation and food preparation habits are atrocious. There were food handlers that were not wearing gloves and the ones that had gloves on were wiping their face, rubbing their eyes and / or handling money from the register and then returning to serving the food. I was so mortified and grossed out I literally stood at the counter taking pictures which I posted on YELP. In lieu of the recent Ebola hysteria (not to mention other communicable diseases [ie. Hepatitis]) I was shocked to see what was going on in plain view. The Health Department should definitely pay a visit! read more

Pollo Tropical - Food handler wiping eyes with gloved hand that was then used to serve food. - Fast Food Near Me - Miami, Florida

1 star only because I had to put something. This place needs to be revamped with customer service training and a visit from the health department!! We ordered our food and they gave me half my order and told me the other items would be 10 minutes...ummm NO! I said I wanted all my food together and the current food items remade fresh. That was not the case. So after biting into a cold quesadilla, I told the person it was cold. She put it right back on the press (with my bite mark) to heat it up! Yes, the same press that they make the food with. read more

Horrible customer service, mediocre food, along with long lines inside and the drive thru. read more

Pollo Tropical - Cold tortilla is not a quesadilla! - Fast Food Near Me - Miami, Florida

Hi Brandy from customer services, you need to do more than just apologize, you need to change all employees as you can see in all reviews. I have been at another locations with no problems at all and not burned and old chicken given thru drive thru, i paid almost 30.00 when I got home far from the location it was burned. Hard for me to go back, tried calling the restaurant and no one answer. Very bad employees, also order a ceaser salad and of course...no croutons in it. And finally I gave the burned and old chicken to the dogs which they hardly eat. read more

See all

This location is terrible every time i go something is wrong with my order, if it wasn't that they forgot my whole order of yuca bites, another time i went they didn't put the salad dressing and gave me cheese yuca bites instead of fried yuca bites. A third time i went no lettuce and no garlic cilantro. At this point i don't even bother going here anymore terrible service. Unbelievable. read more

This location is beyond disgusting. I have witnessed on two occasions the cooks not using gloves to handle raw chicken and then go on to touch cooked chicken and other utensils without ever washing their hands. They also store the grill scraping instrument on the floor. So whatever germs and bacteria are on the floor end up on the grill surface. Extra flavoring I guess they say. I reported this location to the health department and their inspection showed that hand washing sinks were obstructed from being used. This backs up what I'm saying about them not washing their hands after touching raw chicken. You can see this report here: https://www.myfloridalicense.com/inspectionDetail.asp?InspVisitID=7107970&id=2167816 I tried to contact Pollo Tropical about this as well. They never even bothered to contact me about this. DO NOT EAT HERE. read more

Great change from ever other fast food place. It is like a El Pollo Loco for the South Florida region. I would have gave it 5 stars but it seemed to have not many side items, but they were delicious. I purchased the 1/4 chicken plate with tomatoes, rice and beans. The chicken was very juicy and fresh and sides were good also. The price was very good, $20.00 for 4. So if you like a change from standard fast food jaunt, come here. read more

This is the tastiest grilled chicken you'd ever eat in your life! I would actually pay top dollars to put my hands on the secret marinade. My only problem with this particular facility is the girl at the service counter. Not the sharpest knife in the drawer and speaks poor English. If it weren't for that, I would rate them a flying 5-Star read more

Updated Review: The manager contacted me and offered to replace my order. The replacement order was much much better. The manager came out and apologized personally. read more

Delicious. While driving from Orlando to Miami, we saw many of these restaurants. From the outside it seems like a typical fast food chicken place with a drive thru but it's much better. They have a decent amount of options and reasonably priced. I chose the Mojo pulled pork with yellow rice and veggies and waffle fries and my dad got boneless chicken breasts with rice and beans. We were both satisfied with our meals - very large portions. I plan to come back to try the plantains and desserts on their menu. I would skip the pina colada smoothie, mine was only mediocre and I wasn't able to even finish half of it because I was so full from the large portions and it just wasn't that great. The other flavors might be better... read more

I placed an order inline to be picked up but I had to wait over 45 minutes when I went to pick it up. I will never go back here again but I am sure that they don't care because they are extremely busy without me being a customer. They don't have enough people working there to keep up with the amount of business they do. The food was good though. read more

The food is okay, but be ready to wait 30 minutes for it--at least in the drive through. The wait is really ridiculous. Yes, they do mess up your order--that's only happened to me once. The location is convenient and the food is pretty good for a fast food place--so I keep coming back anyway. read more

The worse experience, this store is always a hot mess. Went to drive through gave me a bag that was torn, half my food missing. Told the guy at the drive through about the food containers being all nasty and greasy and went on to unheard mode. Pollo tropical you guys need to get your selfs together. I'm disgusted read more

So I came to eat at this pollo tropical at 10:40pm and they had nothing! No chicken no beans no rice no pork no ice no croutons!! Unbelievable how bad management can be in such a popular place. Very disappointed in you guys. read more

This is a great fast food option! Healthier than all other fast food restaurants! You can get lunch or dinner on the go or sit and eat. I've been going to Pollo for ever! Try the tropi-chop if you haven't already. read more

Gross gross gross horrible horrible horrible worse than that worse than that worse than that I ordered the chicken choppy chop large got about six or seven little chunks of chicken and the rest of it's a mush of beans rice broccoli and tomatoes and the operative word here is mush absolutely taste like assness!!! As far as the staff is concerned they seem very disinterested to create a pleasant experience for customers and it looks like they're just hearding cows to get customers in and out they don't really care you can tell don't even bother stopping here go to Burger King next-door give them a try read more

I will start by saying I'm from central Florida and have never actually been to a Pollo Tropical even though I've seen them whenever I come down to this area. Today I decided to try it out since there was this location next to the gas station I was at. There was a young man named Deon working the drive thru and he was there with a tablet taking orders. At first I was like ah great I've never even looked at this menu let alone know what I want! Deon MADE my experience- he asked me questions about what I wanted and I ended up getting the TropiChop. He explained the different meat options and rice. He even ordered me a small side of each sauce so I could try them. Loved the food, and great service! read more

Worst service seen for time, No rise, the guy at front don't recognize he serve grilled pineapple salad with chiken instead grilled pineapple shrimp salad as menu said, besides there was no chicken tihgt, there was only breast, 8:25 pm and there was no white rice .. For us is the worst pollo tropical in florida . read more

THIS IS INCREDIBLE, this is the 4th time i come to this pollo just after 11 pm and they have always told me it's closed. The sign on the door and their website says that they close at midnight. It's incredible. I won't come to this nasty ass pollo ever again. read more

I want to start by saying I love pollo tropical there selection is great and only in consideration of people like Reuben the manager I will not go into details of my bad experience but I will say leidys Hidalgo is the worst arrogant manager I have ever dealt with she has no people skills and does not know how to treat a regular customer I will express my complaints to corporate but thank god for people like Reuben how took charge and made my bad experience into a pleasurable outcome thank you Reuben and shame on you leidys maybe you should take some pointers from Reuben read more

Terrible service! I look forward to getting home & enjoying my chicken caesar wrap. But i open my bag & it's shit wrapped up in foil paper with lettuce on the side... tragic! They need to get people to wrap some sandwiches with some passion!!! Go to another Pollo! You'll end up writing them a trash review on here.. read more

Customer service is horrible. No one greeted me for 6 minutes while I stood idly at the register. Then the manager (red shirt no name tag) comes and takes my order without saying anything. I had to ask if she was ready. She didn't say one word to me even when giving me my order. read more

I never have had problem with the food (only sauces, if you go through the drive-thru they don't fill up the cup with sauce) but there has always been a problem with customer service. Such as today, I know there isn't any vitamin water out in the front so I asked a lady there if I could get some letting her know there isn't any in the front. SHE WAS RUDE! She ignored me! I had to ask someone else if there was any which then they gave me after checking 10 times, when I told them there wasn't any. I waited for a while for my food to later find out the same lady didn't even call out my number just left my food there on the counter for me to figure out it was mine. I love Pollo tropical but please work on this issue. read more

This is the worst pollo tropical. 1 cashier and on top of it he was so rude, the line through the door, nobody care about custpmer sevice

This location gets one start not because of the quality of food but their freaking drive thru sucks! Every time I go through the drive thru, I always come up missing something. Today, my tropichops had no topping (tomato, lettuce, etc), the sauce they asked me I wanted...didn't get them, and my boiled yuca...no garlic sauce. I did however, get four sets of utensils although I only ordered two tropichops. Check your orders before leaving the window. I seem to not learn that lesson mainly because I don't want to hold up the line, but geez it never fails where I don't have to go back read more

I'm a regular here and the service is just bad! For months I have to check my bag before I leave, because they never get my order right... Today I left without checking and of course, when I got home my curry sauce was missing. Also, I had a coupon my daughter received at her school... I used it and the cashier at the window rolls her eyes at me for using the coupon?!! What does she care if I use a coupon or not ... And the last time I was here, the manager was at the window and he starts to have a yelling conversation in Spanish with his employee that was in the other side .. The management here is a complete joke! No quality control! read more

I don't know why my coworkers are always able to talk me into going to this place. It's trash. I didn't know chickens were so small these days. Well, it's the absolute last time. I order a 1/2 chicken meal with a couple sides. One being the broccoli and carrots. After paying I get my food on the tray. The tray looks like a baby puked on it. I ask the counter lady for a clean tray. She sorts through more than a dozen to find a clean one. Like she didn't see the schnitt on the tray when she put my plate on it? While I'm waiting for her to find a clean tray, I grab a broccoli floret and pop it in my mouth. It's frozen solid! No joke. I remove it from my mouth and put it back in the pile with the rest of the frozen broccoli. After receiving my clean tray, I inform the counter lady about the frozen broccoli. She looks at me like I've got something growing out of my forehead. Wait...it get's better. I tell her I'll just have the balsamic tomatoes. She takes my plate over to the steam table and with a spoon, shovels the broccoli back into the container on the steam table. Including the broccoli that was in my mouth!! So here's the dilemma. Do I say something? Well, let's just say that I have never been to a Pollo Tropical where the staff gave more than two schnitts about the customers. My decision was to let it ride. Sorry. NEVER GO TO POLLO TROPICAL AGAIN!! read more

I love you Pollo Tropical. I especially love this one because the fried stuff is always crispy and fresh. The Sobe one always gave me old ones, and it just makes me so happy to have a place that my entire family can eat at - and I can feel good about giving my kids some nutritious food at total convenience AND a great price. Mind you - they have great lunch deals too! With the Cuban wrap, the Casear wrap, and some new chicken chipotle wrap that's delectible - $5 drink included! I'm all about Miami-Dade in my car for work, and when I get hungry I always GPS the nearest Pollo! Now - something good about them too is that if you look at your receipt - they have a ## you can call in a get discounts off your next purchase. read more

My boyfriend swears that Pollo Tropical has the best white rice in the world, and I swear that the only good thing they have on their menu is the grilled chicken sandwich. Its really good and they make their chicken fresh every morning. read more

Avoid this place at all costs. I normally don't come to this Pollo tropical because is not the closest to my house but the two times I've been here they were a complete disappointment. The staff looks completely lost all running around like chickens without heads. Seems like there is no manager in place. And the chicken a total disaster first it was uncooked, then they burned it so much that they put holes thru the container. I finally had to tell them to give me my money back and leave after wasting thirty minutes. read more

I was craving grilled chicken. I know it's fast food, but it exceeded my expectations. The chicken was tasty and tender, the red beans & rice were good also. Quick service, in and out in 5 minutes!!! It reminds me of El Pollo Loco back when they first opened in SoCal!!! read more

Worst customer service, these people take forever to give you your order. I was just there the when I got to the window to pay the lady got my card and took off to the back. Never charged my food never gave me my food this was after waiting In The drive thru line for 15 min. When someone finally came to the window and I asked where did she go with my card the guy said I don't know I think she's in the back I said where is my card and where is my order. He got her from the back and she gave me a nasty attitude, and said I didn't run your card. So I said give me my card and keep the food I don't want cold food. She had no business taking my card and going to the back with it. Instead of saying I'm sorry there was an emergency, or something she gave me an attitude, if that's how she serves people she should t be working with customers. Stay away from this Pollo tropical read more

I Missed my flight back to San Francisco, because of this place. There chicken is Sooooooo (Yes I had to add 6 O's) Good. The rice and beans ummm the beans just melt in your mouth. This is some Good Caribbean Fast Food. Well may be the best "Fast Food" I ever had. Cant wait to get back to Miami not for the beach but, for this damn chicken! read more

This is probably the worst pollo tropical, I've never written a review on anything before, so me writing this should say something. I just got a wrap....the cheese and tomatoes inside it are cold, I would rather swallow a dreadlock than have a cold chicken quesadilla wrap. Half the time the sauce containers are filled 1/4 of the way. Idk if this location needs a new manager or something....but it's literally the worst one I've been to..I've been to this one more times than I can count, and almost never have had a completely satisfying experience. read more

I just left this location and have only been here a few times due the slow service I have received via the drive thru. As of tonight I will never go back again. I placed my order of only a side of rice and yuca and was asked twice for my order to "just make sure." When I arrived at the window there were two young men, I said hello, received no acknowledgement, not even a reply so I just handed over my payment. I was handed my items and I asked for mojo to which the young man at the register quickly replied they didn't have any but his coworker in the back said yes, they did. I was handed the sauce and as I was putting up my window, the young man at the register is saying loudly and looking in my direction, she wanted mo-jo, mo-jo (said it twice) in a way that implied the word "ho." I quickly asked him if he was trying to be disrespectful and he told me that it's the way him and his friend play around at work and followed it with "trust me if I wanted to tell you something, I would." I was irate and told him to be professional. To top it all off, he did a terrible job of "just making sure" he got my order right when he asked twice...I opened the bag to find balsamic tomatoes and not what I ordered. read more