This is the worst Pollo Tropical. First of ALL employees there are not trained properly. When I was there it seem like I was at the park. Yelling, talking loud, clowning around. There was No manager around to supervized. There was another customer got fed up asked for his money back. I ordered the Cilantro Garlic Pork Topped Tostones. Tosnos old hard as a rock, onions were made last week and hardley no pork. That is why people go elsewhere and lack of customer place will close down. read more

Awful service. Rude employees. Everyone was intentionally slow and I asked for a water and they gave me water with some dirt in it. I was afraid to be rude back otherwise I thought they would spit in my drink/ sauce. They just kept forgetting to give me utensils, sauce and water and blamed it on me not asking when they gave me my food. I ASKED WHEN I ORDERED MY FOOD. Small Brain 30 IQ burger flippers. read more

Went yesterday & it will be my last time for a long time. I went inside to avoid the long drive thru. They were extremely unorganized. There were about 12-15 of us waiting for at least 20 minutes & I'm being generous. The place was dirty & a mess. Most women had long hair pieces that were swishing all over the place including the food areas. It was disgusting. read more

I went to his place to get a quesadilla wrap , and the way they wrapped it was disgusting.. this location really needs to hire new people that know how to cook Hispanic food because this is disgusting read more

Pollo Tropical - Quesadilla wrap?? Looks disgusting . - Fast Food Near Me - N Miami, Florida

I placed a order ahead of time and was told it was ready for pick up, when I got there they started preparing the food. Complete waste of time and undermines the idea of being covid safe, do not waste your time with this location it's very disorganized. And when I went it was not busy so not sure how this could have happened. read more

Worst experience ever! You will be waiting for your order 40min Employees here move like turtles. Super slow read more

Let me start my review by saying this is the best meal I've had on my trip in Miami so far! I've spent all week blowing money on expensive restaurants with small portions and bland tasting food so I needed something better and I found Pollo Tropical! It was walking distance from Bayside Marketplace and I've heard such good things about it. This place is like an authentic Mexican chipotle. I was blown away by the 5.69 bowl and drink combo and all the ingredients looked so fresh! I had a avocado club tropichop and it was honestly the best meal I've had in Miami so far. I can never have chipotle again because of how great this place is. 5 stars for service, quality, cleanliness and overall amazing experience of food for such a reasonable price. I'm hooked! read more

Pollo Tropical - Heaven - Fast Food Near Me - N Miami, Florida

Poorly managed Pollo Tropical. They have not sent me the wrong order etc 4 times in a row. Rice is always overcooked. This location makes the franchise look bad. read more

This place is ridiculous...the wait time is unreal. Do not stop here. You will be waiting over 25 plus minutes. You've been warned

This place is unprofessional at its finest. I've come to this location about 3 times and each time was an issue. I asked if they could press my chicken wrap because it was sloppy and not made right before and it was a huge commotion when I got to the window. He told me what do I expect, they're going to make it fast and not always correct, it is what it is. It's fast food. He even mentioned that this location has the worst reviews? Basically saying he knows and knows what the quality of the food will be like and was very passive aggressive. If I'm driving and spending my money, I expect my food to come out correctly. I spoke with the manager and he was hostile and really didn't care but was rushing me to get to the next customer. At this point I didn't feel comfortable eating the food and asked for a refund. I had so much anxiety and was starving and now had to get food somewhere else. All because I asked to make sure they press my wrap? Unbelievable. read more

My wife has been going in this store during the pandemicand has nothing but amazing things to say, especially about the manager. The manager is always providing excellent customer service, ensuring order accuracy, and filling in where needed so everyone has an excellent experience. read more

I love Pollo tropicalThis one is horrible. We were about the six person in line. Were there for over 45 minutes. Never got our food. 10 employees working. And no one getting anything done hundreds of chickens cooked and stacked up drying out. Ordered sliders and were told they don't have them anymore yet they are on the menu. Eventually she figured out they do have them. Then served us food that was disgusting. Order it for here, they made it to go. Forgot several items. Asked to see the manager. The cook told lady not to call her. We left with no food. Look at the pictures! read more

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This place should be zero. This is a piece of shit the rice is really hard,the chicken is dry, and the plantains are burnt and disgusting . Do not go to this place unless you want to end up in the hospital that's it this place is awful.we had to wait for almost 2 hours for a piece of shit read more

Pollo Tropical - The burnt Sweet Plantains - Fast Food Near Me - N Miami, Florida

You will sit in the drive thru for almost 45 minutes!! It's ridiculous!! What are they even doing in there?! Do not come here

I regularly come to this pollo tropical for the past few months and never had any issues with the food or the service. However, This morning my card was attempted to be charge $7758.77 at a Best Buy and the reason I give negative review here is because the card was new and I only got to use it this pollo tropical for the first time and it was very suspicious that the two employees at the drive through took my card for long where I couldn't even see what was happening and I ask where is my card and one of them reply the chicken is coming like bro I asked for my card not the chicken he seems to be in a rush calling the other employee and finally gave me the card back with the order. I work in tech and finance so my cards are protected from any fraud attacks. My advice to other customers is to pay cash through drive through or order online for pickup and for pollo tropical needs better supervision. read more

I literally have had my ups and downs with this location and it has since gotten better since the young guy took over as manager. Today's order disappointed me. The serving size is not accurate. Especially since I chose the option for an extra serving or double up on the meat, so to speak.. of course I was charged for the extra serving. Very unsatisfied this go 'round. read more

See my review on Sergio's Cuban Cafe. No matter where I go in South Florida, Miami Beach, Brickell, this place.. the service is consistently terrible. read more

F*ckong horrible horrible location... I said 3, count them, 3 TIMES that I wanted the lime cilantro sauce in the drive through.... when I get home ... nothing, dry chicken with no sauce.... almost ready to dispute this charge with my card because it's not what i ordered... read more

This restaurant takes an hour to even get your on the grill! They have customers standing in line to order their food for 40 minutes then you have to work another 30 minutes to get your order! This is good customer service at All! Crazy thing is they have about 10 people in the back that not doing nothing read more

Pollo Tropical - These people have been in line to order for 1 hour!!!! Is that crazy - Fast Food Near Me - N Miami, Florida

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Who doesn't love arroz con frijoles and pollo (if you don't, what are you doing in Miami?). So I was raised by a Cuban man and now I am married to a Cuban man with a Cuban mom who lives with us. I haven't had to stop at pollo in forever, because I have my own chef at home to make me Cuban food. But before, pollo was my spot to satisfy that craving, quickly. The chicken at this place is always perfectly cooked! The rice and beans are awesome too! Always taste the same, where you go. In reference to the speed of service, well it sucks, but I don't mind it. I use the drive thru because it does seem faster then going inside. Always check your order, they always manage to forget and item. I am rating my 4 stars on the food and no really the service. read more

Corporate needs to step in and manage this restaurant. Unacceptable wait time in lines, employees that don't care, and the restaurant felt very dirty!! Walked out and went to La Brasa Grill across the street to a very welcome surprise and delicious food and very clean restaurant. read more

The food is good as usual, and the folks that work here are def an above average compared to many other locations. Unfortunately this location is by far the least safe with all of the drug addicts constantly in the parking lot and restaurant. I'd never want my wife and kid to stop here. read more

Super Slow location. Tiny portions and no greeting or smile from the cashier at the drive thru. Smh And my Tropi chop had onions when I specifically asked for no onions I do not eat onions . I was already home so I had to pick them out. Incompetent read more

It's undeniable that the lines are always long at this location, but they are super fast and always so nice and friendly. And long lines is an indication that the food is good; doesn't help when you're hungry but it's the truth. The dining area is nice and clean. The food is always delicious and exactly what you expect. Best part of this location is it's people. read more

I just went there a few minutes ago. Got in the drive thru line before 11. Was in the line for a bit. It was a long line. So no problem there. Waited for a bit. Finally got to where you order. And waited for a bit. Thinking that they were getting orders done for the ones before me. Nothing was said. No one came out to tell us that they were closed. Looking like a an idiot just waiting and nothing was said. This is highly unprofessional to do. I understand that they wanted to get home. I work in retail. So I understand this. But at least tell us that they were closed!! read more

This is a somewhat convenient location if you're in the area of North Miami, but it gets quite busy. They have an outdoor seating area, unlike some other Pollo Tropical locations, so if the weather is nice, you may opt to sit out here. I found it somewhat odd that one of the registers was out of cash so the cashier could only take orders for people paying by credit card. Otherwise, you had to wait for the cashier at the other register to take your order and ring you up. You'd think all fast food restaurants would have enough cash to deal with demand, and I can only guess that this may be why the line was so backed up. The cashier was friendly and attentive though, for what it's worth. As I was placing my order, I heard an employee yelling at a co-worker to "move it" and "let's go, let's GO". Now I don't know if this was meant in a joking fashion, but I thought it was extremely unprofessional and demeaning. Even when I was sitting at my table eating my meal, I could hear the yelling. Other customers lifted their head from their meal and tried to see who was responsible for the barking of orders. As I said, I don't know if someone was playing around and trying to embarrass a fellow co-worker for fun or if it was serious, but for the customers eating there, it was a turnoff to see what seemed like verbal abuse while trying to enjoy their meal in peace. I don't like it when people yell and act like animals. It has no place in the workplace. Hearing this made me nervous as I was eating so I rushed to finish my meal and get out of there. read more

Ordered chicken family meal last night from this location and Sahara dessert wasn't as dry as this chicken was. It was the nastiest chicken I ever had. It ended up being fed to the dog. Whoever is cooking Friday evenings at this location needs to be fired cause that person can't cook. read more

Way too long in line . Purchased a bunch of meals , got zero napkins . Need to focus and be on point

As travelers from SC we decided to try Pollo Tropical. We were pleased with location, it's interior and the menu. Overall chicken was moist and flavorful, there were several sauces you could choose from to add onto it. My favorite was the mustard curry. We also tried the yucca for first time and liked it. Good idea for a restaurant. Just could use some enhanced customer service training, as that could really bevthe difference. But we liked the food, so all tourists should try it. read more

The food is ok, but the service is unacceptable. No sense of urgency and they almost always forget something! Even when the line isn't too long the employees just seem slow and not present. Only reason why I order here is because it's convenient. Always a bad experience read more

Great tasting food for a great price, definitely a great for when you are hungry and dont want to go to a sit-down restaurant. For a fast-food place, this is 5 stars, overall its probably 4.5. This location seemed frequented by several of the locals, and the food tasted pretty on par to dishes we've had when visiting the caribbean. The food came out pretty fast, and it was actually pretty clean to dine inside. It was actually good that we dined inside (rather than drive-thru) since we had more time to look over the options and could stock up on the interesting sauce choices. The chicken was flavorful and a sizeable portion, but I thought the shredded pork portion was smaller, and needed more flavor (the guava bbq was a nice addition). Definitely would come back again just for their sweet plantains! read more

Worst Pollo Tropical I had! Amazing how can a simple meal taste this bad. I just purchased a family meal, horrible!!! Chicken had to taste, sloppy corn and old, tomatoes couldn't be worst! I wonder at times if owner ever visit or motivate their staff to do a better job, at this location probably never. Why can staff be more customers service oriented?? Old dry chicken on a tropichop? Really? I couldn't eat a thing! read more

I don't really enjoy getting home with takeout to find 2 orders of BURNT plantains. Perhaps they should have been binned and not dispatched. Wasted $5. Not nice since I stop here at least 3 times a week. read more

Pollo Tropical - Wasted $5 in 2 orders of burnt plantains. - Fast Food Near Me - N Miami, Florida

This place is not at all impressive. I went in there for the first time last night. I stood in line for about 10 mins(I was the only person in line). There were two employees at the counter having a conversation. Then one of them used her card to pay for something. She then left. I waited another 5 mins before the other employee asked me what I wanted. I am pretty sure she was new since she had no idea what was on the menu. However, she never said hello, never smiled, and not once did she act like she actually wanted to be there. After ordering I waited for my food. Then the lady in the back came up with my order, yelled my number, dropped the food on the counter and then walked away. Not once did she make eye contact or say a word to me. This place has zero customer service. To make it worse, the food was terrible as well. I won't be back again. There are a hundred other restaurants on Biscayne I can go to. read more

This place is okay: they serve mediocre (albeit somewhat healthy) food at decent prices (though prices have gone up). The service isn't that great, but it's a fast food chain after all. As others have said, this place can get very busy. Word of advice, go inside and place your order: it's faster than the drive thru and since Pollo Tropical has a great variety of sauces, go into the restaurant to get as any sauces as you want (it's self service for the sauces), because they'll give you one or two sauces at max if you go through the drive thru, or they'll just forget and you'll get none (they have, currently, the rum pineapple sauce, guava bbq, cilantro garlic, hot sauce, normal bbq, salsa, chopped onions, and ketchup). I almost always buy the whole family chicken with the rice and beans with a side of plantains. The chicken they serve has gotten smaller in size, and sometimes, will be extremely dry or burnt, but they usually do a decent job. I'm in love with their black beans, rice, and plantains, so I would recommend that. The meal has gotten expensive: it's almost $15 for a whole chicken and 2 sides, but it is a healthy alternative to KFC or even rotisserie chicken. Overall, I would recommend for a healthy take-out alternative. read more

I wish I would've read all the reviews on Grubhub before I ordered from this Pollo Tropical! It took over 3 f**king hours to get here!!! Worst restaurant ever! read more

The service was good considering the type of restaurant it is. Brand new and just opened up. I ordered the family meal. When I got home they only filled the black bean jar half way. Of course I paid for a full order. I had to choose which one of my kids I was going to feed. It costs too much money to drive back and complain. Very disappointed when I got home. read more

This is one if the worse pollo tropical location. They keep you waiting in line for a very very long time, the chicken is super salty and today is was burned so was the rice. I go to other locations and the food is good, like the one on 27 avenue and US1. The new location they opened on Biscayne south of 79 St. is okay but why drive-thru could use improvement. The one on 27 ave and US1 is always busy but obviously they have good management because they don't keep you waiting forever in line. I gave it one star bc it's close by. Actually my husband liked the pork and the fried yucas are good, but the chicken disgusting read more

Me and my mom came to eat here today. We were not very pleased with the service. The only one I can speak good about was one called Louis that was very attentive and helpful. The cashier too but a few of the cooks and servers were all over the place. My mom got a clásico sandwich and they forgot her fries so she requested a simple request of fries to add to her sandwich and they threw away her sandwich without her consent to start another one. That wasn't necessary. People are starving out here to throw food away like that. So in came the second sandwich and it was horribly undercooked. To add to that she had to wait a long time. She requested a refund for that sandwich at the end. Except for Louis the whole staff is a hot mess. Manager wasn't helpful either ! read more

They are beyond rude here ESPECIALLY in the drive thru. The lady their snatched the money from my hand and looked like she tossed the food in the bag. Never returning to this location! read more