It's okay for a fast food place. Their chicken marinated in a citrus blend is excellent when cooked just right. But sometimes it's overcooked and then mediocre. Staff is average for a fast food place. Some are courteous and quick. Others, not. It's not the Surf Club, but with the right expectations it's a good choice for a quick meal. read more

Absolutely awful. The service is unbelievably slow, like nobody has any idea what they're doing. Tables were dirty everywhere, and nobody seemed bothered to clean them. The staff looked completely inept -- confused, unorganized, and moving at half-speed while customers waited forever. This place needs serious management and a full reset. Would not recommend. read more

The service and management as this location is absolutely trash. That manager Yordelys is always talking so loud and yelling as if she's looking for attention. Her management skills need to be reviewed, there's LOTS she still needs to learn before being put as a manager. Also night shift is more dirty than day shift but the day shift is more stressful than night shift. read more

I would like to add that it took a year for this review to get looked at. I did go back eventually and the storefront isn't too much better. The parking lot is still in the same condition, the dumpsters leak fluids into the drive through lane and parking area, and they still run out of sauces frequently from what I hear. Last time I went back, they didn't have salsa, and only two cilantro mayo for an order of three meals. Thankfully, they did get the order right and didn't charge me incorrectly. I have yet to go inside as the outside does not inspire much confidence that'll it'll be any better. read more

Pollo Tropical - Corporate Response where template was not even fully reviewed before sending... - Fast Food Near Me - N Miami, Florida

I don't normally review chain restaurants but this was a bad meal. Preforming my weekend tasks I needed to eat and recently heard Pollo Tropical sold Covina (fish), so I stopped in for a bite. I ordered the Covina Platter with Cesar Salad and Corn with Avocado Slices. I received my order and sat for as Rakim said "plate of fish which is my favorite dish". But a good piece of Covina is still a wish, because this was Horrible! The fish was bland and looked nothing like the pictures in the restaurant. Instead of slices of avocado, I got a chunk of something that tasted as if it was grown in an empty bathtub in an abandoned lot. It was bad! Tough and not exactly flavorless but the flavor that was there, is nothing you would want on your tongue. The corn was equally bland as the fish. The Cesar Salad was the best part of the meal. The young lady who took my order was very courteous. I did say I wanted to dine in. But everything was thrown in to go containers and to go bags. The one star is for the young lady taking my order and the Cesar Salad. I'm not sure why my past couple of visits have been not good at all but I'll find another Pollo or just forgo Pollo Tropical altogether. read more

Pollo Tropical - Crappy avocado - Fast Food Near Me - N Miami, Florida

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Workers don't have knowledge of what they are doing There is line to pick up order screaming and bumping behind the kitchen look at the cameras read more

I don't know when or if the management changed but BRAVO!!!!! This location used to take FOREVER...and run out of chicken by 8pm. Something has changed for the better and I love it. The team is attentive and really try's to please the customer. I came in at 10:30pm tonight and the chicken was hot and fresh. Tonight's team did a great job. Keep up the good work. read more

I can literally survive off of Pollo Tropical without a problem. I altered between this location and the one by I-95 but as soon as I discovered the magic of curbside pickup, I found this location to be most reliable. First of all, round of applause for the solid hookup the kids meal offers. It's the perfect portion! My second favorite is the chicken caesar wrap combo. No other wrap satisfies me the way this one does. The next item I flock towards is the mojo pork tropichop with white rice. I order it before I head out and arrive just in time for the pickup time. #WinningAtLife I love the strawberry lemonade as a refreshment choice even if there's a surcharge for it. My favorite side item is either the fried yucca with the cilantro garlic sauce or the balsamic tomatoes in their full zesty nature. It's the only "fast food" that isn't really "fast food" and for that they get extra points. read more

Pollo Tropical - Caesar Wrap - Fast Food Near Me - N Miami, Florida

They let the drive thru get full then won't let you pull up to the window so the timer doesn't buzz . Employee doesn't speak English or Spanish he's lost . read more

Before you read this review, you should know that my family owns a restaurant, so I'm pretty understanding when it comes to what workers have to deal with. I've never felt compelled to write a bad review before because it's just not worth the effort. I don't even live in this state, I have no stakes in this game. And yet, the service was so terrible that I needed to share it. First things first, the food was actually really good. I would go here over El Pollo Loco every time. But HOLY SHIT, the service was terrible. We ordered around 7:30, pickup time was 7:43. We showed up a bit early and there was one party in line. We stood at the counter waiting for someone to acknowledge us; this took about 5 minutes. The manager finally came up to the register, asked us who the order was for, I answered, and she just walked off into another room without saying anything to us. We figured out that they hadn't even started on our order. 3 more customers came in during this time and had a similar experience trying to get the attention of the staff. There were about 5 workers there, no drive thru customers, and the food was clearly ready to be served. One was on her phone showing a meme to her coworker for about 5 minutes, the others (including the manager) were moving at the speed of molasses. They even blinked slowly, as if *SOMETHING* was hindering their normal brain functions. The other 4 customers and I had enough time to start complaining about the service to each other while we were all standing in front of the counter and I'm sure the employees heard us. One of us even pointed at her order that was ready to go in the bag and it took them 3 minutes to give it to her. When we finally got our order, I felt the need to check the bag to see if everything was there. Thankfully, it was. We tried to leave the way we came in and they had locked the door, so we had to use another exit. As we were leaving, the manager gave me a look with dead eyes as if she was annoyed for having served us. We got our food at around 8:05. I only have timestamps because we spent the time texting our friend that was waiting in the car outside about the awful service. read more

Is overcharged for large even when I don't ask for large which is not right need to be charge regular

I love Pollo. My go to for fake healthy, fast food. It's a better option than most American fast food restaurants, it's healthier of course, & I love how they offer different options as to typical fast food restaurants. I always recommend this place to tourists because it's good & easy on the pockets. read more

I have ordered through the app itself and was not able to inform that I have been missing items I've contacted support and left me to voicemail and never reached back to me for the missing items I did not pay this much money for items to be missing as well I received the crunchy part of the rice which was the burnt part, as well 've given door dash a try but the order is taking very due to it saying the my meal is being prepared for almost an hour now my dasher has cancelled and currently looking for another person to pick it up as I'm Typing and the food is being prepared... this is sad we should be able to have contact with support and inform them the information. If this is the only way to reach you the so be it. read more

The bottom of the barrel!!!!! The chicken they gave me you shouldn't even feed a dog!!!! I'm even more disgusted because it's for my kids and I get all the way home just to realize they gave me trash. I went back up only to realize it's the supervisor working the drive through. Then the cashier takes the old chicken and put it back on the grill...I'm definitely emailing corporate read more

Please hire more attentive staff especially drive through staff messed up my order refused to help

I wish I was allowed to give negative stars to an establishment. Undoubtedly the absolute worse experience of any pollo tropical. The service was terrible. I am not a big fan of people making me feel like I am doing them a favor. The entire order was wrong 3 times and everything was thrown into the containers as if we were animals Avoid this restaurant at all costs read more

Pollo Tropical - Be ready to eat food like you are an animal - Fast Food Near Me - N Miami, Florida

Went inside and thought it was a better idea to take some food home instead of the drive through. A young man took my order and I thought all was fine...Quarter Dark with rice and beans. Got home and low and behold...Quarter White. I'm guessing he wasn't paying attention when the order was placed or decided to not confirm the order or maybe he was day dreaming of leaving his job early... In any event...just very frustrating when low level employees can't get their job done right...now I guess I need to go through every box before leaving the counter next time...Had the same similar experience at Smoothie King right before I came here. Can't ya'll do an easy job the right way? Am I asking for too much? Damn... Plus there was a hair in my food in the Tropichop...unbelievable. read more

Pollo Tropical - Half Chicken (dark meat only) Ask them for "fresh off grill" so it's juicy from the grill. - Fast Food Near Me - N Miami, Florida

I'm writing this as I currently stand in the line to order my food. This place is yummy and affordable but definitely not convenient AT ALL if you are coming for a quick lunch break. I was in a line for more than 20 minutes! Then to find out that there is only 1 cash register taking orders when there's a line of 15+ people! Don't understand the point of having 3 registers and only one person taking orders.... Even the girl taking down the orders would stop and go prepare food at times! As far as the food i ordered, it was pretty good. I tried the new churrasco bowl and didn't disappoint. Although it came without the chimichurri sauce at first. When I asked one of the employees she said that they didn't have that sauce luckily I guess the a manager heard me and went to go grab one for me. read more

Pollo Tropical - Churrasco Tropichop Bowl - Fast Food Near Me - N Miami, Florida

Slowest service on earth, I think that the chicken is always so dried out because of the slowness of the staff. Really, if the food tastes good you are lucky but just as often it doesn't. I go there regularly for my mother in law but every time I waste easily 20 minutes of my time standing in line no matter weather I go inside or take the drive thru. Update: December 5 This is getting ridiculous, it's not that busy and the waiting times are getting worse, I thought the manager was going to improve the service, now they don't even have chicken ready. Who is running this place?? read more

Pollo Tropical - Just people waiting ages to get their food - Fast Food Near Me - N Miami, Florida

What a rip off. When you order a quarter-chicken meal, you expect a quarter chicken of the full size variety. Not baby chickens, or in this case a serving about the size of a quarter of a crow. And if that wasn't bad enough, it even tasted like crow. How does a restaurant with such low ratings even stay in business? read more

Pollo Tropical - Grilled crow (or as they claim a quarter of a chicken). - Fast Food Near Me - N Miami, Florida

Worst delivery experience I've ever encountered. Not only did the forget to add chicken to my tropichop but when I went to call them they did not answer the phone so now I am stuck with a 22$ tropichop with no chicken and no accountability. Worst delivery I've ever made. read more

This place is the most dirty Pollo Tropical I have ever been in , Service is the worst ever all employees are screaming out in different languages , bathrooms do t even want to write it down , overall is a place not to come back to , Manager needs to step in and put order to it , its really shameful what this place is like , Food is OLD , I order 1/2 Chicken it was dry and hard OMG I never had an experience like this place not even if they give me FREE food would I come back . read more

waited 30 mins in the drive thru, do better and hire more efficient productive workers. wasted my entire lunch break. thanks 0 stars if i could read more

If I could give zero stars I would. In town visiting and been this location 3 times only because it's the nearest to where I'm staying and every-time it gets worse and worse. This 3rd time is the last visit. 1st time, my husband and I walked in, only customers in line and waited 7 minutes while 5 workers were behind the counter completely ignored us and never acknowledged us. So we left to go to another location in Miami who did not honor curbside as we waited several minutes in the car. 2nd time i visit this location, I tried the curbside order option because I didn't want a repeat of the last visit and after several minutes and calling the number on the app and email confirmation and no one picking up. I went inside to pick up my order and it took over 30 minutes just to get it. So now I see the whole entire chain doesn't honor the curbside option because my order was sitting on the back counter from the moment I walked in and no one even attempted to bring out. 3rd time I did the curbside option again and went through the driver thru and this UNPROFESSIONAL, UNORGANIZED, SAD EXCUSE OF A BUSINESS AND ABSOLUTE NO REAL ADEQUATE TRAINING FOR CUSTOMER SERVICE OF A COMPANY HAD THE AUDACITY TO SAY THEY COULD NOT GIVE ME MY ORDER THROUGH THE DRIVER THRU - IN ADDITION TO THAT THEY ACTUALLY ADMITTED THEY DON'T HONOR CURBSIDE EITHER!!!!!! WHY DO YOU EVEN HAVE THAT OPTION?????? THEY HAD THE NERVE TO SAY I HAD TO COME INSIDE AFTER WAITING 20 MINUTES IN THE DRIVE THRU. ABSOLUTELY RIDICULOUS. I TRULY HOPE THEY SHUT DOWN LIKE THEY DID IN GEORGIA! THE ABSOLUTE WORST!!!!!!!! By the way after going inside this last time I noticed how filthy the place is, mold on the ceiling, flies. I ended up just throwing our food away. Waste of time and money! read more

People behind the counter are so incompetent I'm not sure they even have a heart beat after todays experience. What a piss poor run operation I'm not hating I'm just airing my observation. read more

Orded my food, 30 minutes ago. I am still waiting on my order to even begin being made. I am not sure if maybe they are short staffed or always like this but the quality of the service is shit. Also read a review about a bum harassing you for money about 3 months ago, yeah that is 100% true. Some homeless guy tried to get me to buy him a fucking meal. Maybe the restaurant should get in control of that and their staff as well. There is a McDonalds down the street from this place that sounds better than this right now. CrossPosted from Google Reviews read more

Pollo Tropical - No cooks - Fast Food Near Me - N Miami, Florida

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I really used to love pollo .... I used to love it with all my heart. Now, it's a disappointment every time. Wanted to try the new avocado tropichop and it was not only misleading but had absolutely no flavor. The rice was hard, the chicken was dry - I think that's avocado on there? How upsetting. I understand not everything is going to look like the advertisement but cmon .... This is what you proudly serve your guest? What a waste of money, time and energy. The ONLY reason this gets two stars is for the Cashier Jenny at the drive through, she was nice, attentive and pleasant. Unfortunately the food was garbage. Pollo tropical used to be a quick and yummy alternative rather than driving through McDonalds but now they've become such a "fast paced" - cook everything as fast as you can and get them in and out as fast as you can. I'm not saying that's really how it is, I'm just guessing based off the quality the past few years. I go back hoping one day they'll win my heart back .......... Todays just not the day :( read more

Pollo Tropical - Expectation ........... - Fast Food Near Me - N Miami, Florida

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What is the conspiracy theory with the Cilantro Garlic Sauce? They never add it to my order, always have to go back to ask and they never give me what I ask for, they always give me 2 even if I get a whole family meal, I asked to see if I could purchase more and they refused to give me more or sell me some sauce!??? This is really ridiculous. What is going on with this? read more

As 95% of the time there. Just have a look at the picture... nothing to eat as it is so dry and overcooked. Unbelievable that they don't improve after all the bad reviews at this location. read more

Pollo Tropical - Look at how the chicken is dry and overcooked - Fast Food Near Me - N Miami, Florida

Filthy! Flies flying through the dining room, mold on the ceiling, The grill area looked disgusting. The staff didn't change gloves after handling raw chicken. The cashier rang orders while wearing gloves. The staff was swearing among each other. I refused to eat in such a filthy restaurant. I will never go to any Pollo Tropical ever again after what I saw on my last visit. read more

theyre not open on time. no one answers calls. in the ad, it says open at 1030 am but its now 10:46,

Worst service ever. Gave our food to other ppl. Asked for basic things and employees would get distracted and forget. After waiting 40 minutes for a chicken quesadilla wrap received this. With no cheese. Don't go here. 2 other ppl complained while we were here as well. read more

Pollo Tropical - Fast Food Near Me - N Miami, Florida

I came in today and bought a family duo today and two tropichops through the drive thru window.The drive thru attendant was a young man named Raulney. From the beginning he was so polite and helpful. So much patience he showed too considering the long line. He also brought our food to our car. He has excellent customer service and I wanted to let you know how great he is. Thanks so much Raulney for making our visit so pleasant ! read more

This is the Trio Chicken, Mojo Roast Pork, Ribs and I waited for half an hour at the drive thru to get this. Why is there only one rib instead of two or three? Also, there were no sauces at the drive thru and the lady at the window named Rachel told me that I have to go inside if I want sauces. If I knew I would still have to go inside, I would've skipped the half an hour wait time at the drive thru. Another thing, if I didn't check my food, I wouldn't know that my order was not complete. This is unacceptable. How did you have half an hour to get my food ready and still not be complete? read more

Pollo Tropical - Trio Chicken, Mojo Roast Pork, Ribs - Fast Food Near Me - N Miami, Florida

This place is a hit or miss. I have to say I have a love/hate relationship with them. I started working right next door over a year ago and the first two times I came here it was very disappointing. I told myself I would never come back. Being the foodie that I am, I cant just shut a place down without trying it multiple times. So A few months down the road I decided I would give a go again and I must say I was surprised. The meal was actually tasty. The first two time I had gone, the chicken was overcooked and the mojo pork had no flavor. This time around, the chicken was juicy and full of flavor. The rice and black beans almost reminded me of home (Cuba) since then I have gone a few times. The upside is it's quick and easy to order and pick up your food. Word of advise, if you plan on coming here, don't come with your expectations to high. Decent food for the price but that's all you get. read more

Pollo Tropical - Crispest chicken I've had in a while. - Fast Food Near Me - N Miami, Florida

Awful service. Rude employees. Everyone was intentionally slow and I asked for a water and they gave me water with some dirt in it. I was afraid to be rude back otherwise I thought they would spit in my drink/ sauce. They just kept forgetting to give me utensils, sauce and water and blamed it on me not asking when they gave me my food. I ASKED WHEN I ORDERED MY FOOD. Small Brain 30 IQ burger flippers. read more

I hate this place , the cashier is very rude and she's kinda rushing me to have my order.., where in fact there's no other customer behind me. I waited for my order for like 10mins and gave me burnt plantains! This is not acceptable! They need to improve their services and food! read more

This location is the 'Absolute Worst in Miami!!! It is honestly not about the food but, the employees. They, have too many 'Chief's and not enough Indians. Everybody is the boss behind the line and while they 'bicker and argue about who is wrong or right and who is 'the leader...your order hangs in 'limbo getting cold and dry amongst other thing's. Please, appoint your Managers and let them take charge, anyone that is opposed...open the door and 'Set them free. 45Minutes for a Chicken/Rice and Beans is Insane! NO EXCUSES!!! read more

This is the worst Pollo Tropical. First of ALL employees there are not trained properly. When I was there it seem like I was at the park. Yelling, talking loud, clowning around. There was No manager around to supervized. There was another customer got fed up asked for his money back. I ordered the Cilantro Garlic Pork Topped Tostones. Tosnos old hard as a rock, onions were made last week and hardley no pork. That is why people go elsewhere and lack of customer place will close down. read more

This place can be really busy. It depends on the time of day of course so you can expect when it's dinner time on say a Friday? Ya, the drive through can be as busy as Biscayne. We pulled in from 16th avenue having to wait for all the cars exiting as well as the drive through line to break a bit so we could get through to the parking lot. I ended up ordering a whole chicken (11 dollars), 2 orders of half racks of ribs (5.50 x 2), 2 orders of large rice and beans and a large order of plantains for take out. The whole chicken is a whole chicken, quartered into dark and white meat quarters. The extra orders of ribs were both side ribs which are fattier than back ribs but were a decent size. One of the 1/2 racks was the soft floating bone half and the other half was the boned half of the ribs. The chicken, ribs and all the sides are as I remember. It's not the best food but it's decent for the money. There's a condiment bar that has a variety of sauces and other sides that you can help yourself to as well as pack up and cover to take out with you as well. read more

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