The cashier was really mean! Everyone else was friendly and helpful. I wrote to the company, explained the circumstances, and suggested they help that employee understand about the "invisible handicap" I have, and, three weeks later, they haven't responded. This makes me not want to support them. That said, it's a nice store, clean and well stocked. Good organic products, and their bulk walnuts are refrigerated, which really impressed me! The prices are what you'd expect, though I did find that some of their produce was very reasonable. It's hard to find nice, fresh organic produce, but they have it. read more

I have always really liked this store but this week despite the provincial mask mandate, staff were not wearing masks, or had them on but below their chin, and customers were coming and going freely without masks. Sadly this environment isn't safe for me and my family to shop in. read more

Fantastic store! Amazing selection of food products, tasty cafe menu, super friendly staff, great vibe. Best health food store on Vancouver Island. read more

Really bad customer service, had to order vit b 5 and 6 as there was none on the shelves, paid a deposit, after two weeks they still hadn't ordered my vitamins, the gal that answered the phone had to be prompted to look into it, she was generally ok but left me feeling like I was a serious inconvenience so I went in for my deposit refund, I went to Lynn's Vitamins in Duncan who had everything I needed in stock and they were happy to help me. I cant speak for the community farms produce but if you need vitamins and a little guidance I would definitely not go there! read more

Selection is excellent for an organic store and there are plenty of necessities (fresh veggies, frozen meat) as well as extras such as blankets, crystals, chocolates, bulk tea, and more. I do find prices on the expensive side, which is a deterrent from doing the majority of my shopping there. However, they have items you just will not find elsewhere. read more

I am writing to express deep disappointment in the lack of customer service which I have received at this store. It claims in its literature to be a "community minded business" who "loves its members". Yet, the attitude of management is the exact opposite - hostile, dismissive and completely unwilling to consider a problem brought forward by a member as to poor quality with some of its products. I don't recall ever being treated with such distain by a business in my life! Secondly, the prices here are astronomical. Do yourself a favour and shop elsewhere. read more

Great find for someone new to Duncan. The selection of fresh spices and dry goods (beans, rice etc) is fantastic. Fresh spices are hard to find anywhere, and the Community Farm Store seems to consistently deliver. Great staff, too! read more

The management here can be rude and unfriendly. I read on some google reviews that they were actually quite prejudiced and that was the feeling I would get. I recently joined and felt these people were my allies as I try to eat healthily. But when I got treated with such disdain every time I went in I started to feel very unwelcome. The reason I believe it was based on bigotry is that whenever I go into this shop with my white partner then all we get is friendliness and smiles. This has happened a few times (once on the same day) so it wasn't because management was having a bad day. read more

Excellent Customer service! Great selection. Comparable prices to other health food stores. Love this place :) read more

Our family lives in Victoria and we love this store. We stop in every time we go through Duncan. They have a number of products that we simply can't find in Victoria, including organic masa for homemade tacos. The staff are knowledgeable and the selection is impressive -- especially the bulk section -- for a small grocery store. We love how committed they are to supporting local organic farms in the Cowichan Valley. read more

I received some of the worst service I have every experienced yesterday. I was almost in tears when I left. I stopped in to check the price of Yacon syrup. $29.99/250 mL WOW! A helpful employee who was stocking the honey section recommended I go to the customer service desk and request a membership so I could receive my once a month 15% discount. After waiting for about 5 min at this desk I was rudely told no I could not receive it today because I needed to be in the system first. I told him another staff member instructed me to ask for a discount. He said not we don't give the discount the same day. I then said well if you can't do it for me today, I will come back another day. I was told to just sign up and we will see what we can do. He then got a supervisor/manager type person, short man with blonde hair, who proceeded to ask if was asking for a seniors discount, in which case he could give me a discount today. I was so stunned, I just started at him. I am in my 40ies and I have blonde hair! I said NO, it's for me. I received no discount and regret my purchase. Several times I have been treated badly in this store. I will not be returning. Senior staff seem to treat people differently that are not wearing hemp and don't smell like incense! I work in retail and did not hear any customer service comments at all from the senior staff (did you find everything you were looking for?, how can I help you today?, thanks for shopping with us. etc.) If you are looking for an expensive elitist shopping experience, this store is worth checking out! read more