It is so refreshing to hire someone that actually cares about every detail. From his quick initial…read moreresponse to following through. This company gets it. I worked with Shane and there were a few hiccups due to the complications in needing specific materials for the fireplace but not once did his customer service or good attitude waiver. He is knowledgeable and truly cares about getting it done right! You get what you pay for and his service is top notch.

Shane was extremely competent and polite He turned up on time and then returned on a Saturday to…read moreinstall a part that had to be ordered. I highly recommend Shane and Colorado Comfort Designs.

Adam did a great job repairing and servicing my gas fireplace. They were prompt and professional…read moreand he answered my many questions about how to maintain my system. Highly recommend!

Adam is professional, timely, and experienced. We highly recommend him. We will hire him for our…read moreannual cleaning and service maintenance. We are very happy with our new woodstove.

I had Mace from CrownUp Pros Chimney Sweep Denver come out to inspect, clean, and repair my…read morefireplace, and I couldn't be happier with the service. He provided a free inspection, clearly explained what he found, and identified only minor cleaning that was needed. He also pointed out that the crown of the fireplace could benefit from resurfacing. Mace did an excellent job resurfacing the crown and walked me through the entire process from start to finish. His professionalism, attention to detail, and clear communication really stood out. As a landlord with over 20 years of experience, I've worked with many service providers, and I can confidently say CrownUp Pros is top-notch. I would absolutely use this company again and highly recommend them to anyone needing chimney or fireplace work.

We had Steven come out from CrownUp Pros and he did an amazing job. Very professional and great to…read morework with. We had requested a fireplace cleaning. The price was reasonable but the service was exceptional!

They installed our in place gas powered fireplace two years ago and unfortunately we are out of…read moretown and somebody else was here for the instructions how to use it however it has worked beautifully and my wife has enjoyed it every single day so glad that we purchased it. recently, we learned that there's a way to have it operate without electricity, and we went and got great instructions from Geoff but when we failed to understand how to physically manipulate the system, they sent over technicians who arrived on time and extremely helpful showing us how to operate the system and other tips and were very reasonable so we remain happy with the service very happy with the fireplace

$389 for a "level one inspection" today. Spent 15 minutes talking to me and 15 minutes actually…read morelooking at my fireplace. Buyer beware. I wish I had seen some of these other reviews before I called them.

Probably the best customer service we have ever experienced…read more We purchased two appliances from MH&P and from our first visit to the showroom until the completion of installation we were treated extremely well. Installation was on schedule, clean, friendly, and professional. MH&P followed up to assure our satisfaction. We had an issue with our Stove where we were concerned that the view into the firebox was not quite what we were expecting. Jake got on it, sent a team to investigate and adjust the flame, and eventually swapped out the glass so that our expectations were met. It was obvious that he would do whatever it took to please us. It's easy when everything goes as expected. It's how issues are resolved that are the difference between a good company and a great company. MH&P earned a great!

In the past 5 years that we've been very happy with the service we have received from Mountain…read moreHearth & Patio (also known as "Mountain Man Fireplace & Chimney"). However, this last experience was absolutely awful and so unlike any other interaction and service we've received from this company. We needed our pellet stove fixed and it took SEVERAL appointments for them to send a technician out to fix it. Here are our frustrations/complaints that has left such a bad taste in our mouth. 1. Disorganized. When we would call the office, it was impossible to reach someone and when we eventually would, the same person would say she couldn't help us because she didn't know where our file was. This happened on MULTIPLE occasions and we've been a customer for over 5 years! 2. Contradictory Information. First, we were told that we would have to install a flue ourselves, but then received a call a week or so later, asking when they could book a time to install it. We told them that we were told that WE would have to install it and needed clarification. In the end, they confirmed that it was our responsibility to install the flue. Here's where the most frustrating part comes. One of the technicians that came to our house to fix the pellet stove told us the length and direction the flue should be, writing down the parts we would need. Then, on a subsequent visit (since the pellet stove was STILL not working), we were told the flue was too horizontal, so we changed it. On another visit and with a 3rd technician, we were told that we couldn't have a T and had to have the flue come straight out. Why would your technician suggest we take the flue the other direction we had planned and to keep it short after we would be putting in the 90 degree turn!? Why didn't he tell me you cannot have a T or 90 degree turn when he wrote down the pieces himself that we needed and then allowed us to order them. And how ethical is it to allow customers to purchase something through you that is eventually determined to be the cause of the stove not functioning!? As per the receipts, we paid $641.60 (-$47.80) = $593.83 for something your company eventually said we cannot use. 3. Bad Pellets. We assumed that one of the technicians took the pellets from his truck, because instead of using the pellets we had next the the stove (that are dry and new), we found a bag of bad fuel outside in the back of our house. We store our pellets in our basement storage room and in a bucket next to our stove. The pellets that were in my stove were filled by your technician after we had to leave. If the pellets were bad, why did he put them into the stove? And then, in a conversation with you, WE were the ones blamed for putting in bad pellets! Pocketing $600 and then placing the blame solely on the customer and giving contradictory information is not a great way to run a business. 4. Lastly, we were never given a breakdown of the cost, until we asked for it and it was vaguely written out in an email. We've always received invoices from you in the past! Our final straw, when we decided to get the Better Business Bureau involved was not when we believe you owe us a $600 refund, but when a month after the service debacle, we were told we have an overdue balance!!! It was cleared as a mistake once the BBB reached out to you. But this whole thing has been a stressful nightmare. I'm not sure WHAT has changed this past year, but it was a completely different service and experience than what we've had in the past. It's been incredibly frustrating and disappointing for our family. We were asked not to write a bad review, but I feel like as a business, it would be helpful for you to know why we are upset. We've been nothing but patient and understanding, even in so many moments of frustration and that amount of times you had to send technicians out to figure out what was wrong with our pellet stove.

Marco helped me with my sprinkler system and he was amazing. Marco is very professional and…read moreknowledgeable and did a great job repairing and rebuilding the sprinkler system. I would highly recommend.

No show on confirmed appointment and did not return texts asking if he was late and still planning…read moreto come

We have consulted with Twisted Vine regarding project options and pricing. Their proposal level of…read moredetail, pricing, and feedback on alternatives was the best. We have yet to sign a project contract; however, their approach, communication, and professional responses make them a top choice once we determine our final choices for materials.

John and Gina did a great job with the retaining wall and patio, as well as the accompanying…read morefinishing touches. Everything looks great and the dogs love their new yard. You will not find a contractor with better communication than Twisted Vine, I can promise you that! Pricing was very fair and they were very accommodating of changes made along the way.

After my AC unit went dead I began calling multiple venders. If they called back it was weeks -…read moreuntil I called Davey Heating and Air. Dorothy offered to schedule a tech that afternoon and then started running through the most common causes. With her on the line I found a blown fuse on the units motherboard and was able to replace it (props to Home Depot for having them in stock). Bottom line, she was polite, responsive AND helped me solve the issue over the phone at no cost. I will definitely call Davey Heating and Air for all my HVAC needs in the future.

AC stopped working without warning on the hottest day of the year thus far, so put in a request…read morefor service. Within ~10 minutes, got a call from this company who asked some basic questions and troubleshooted some things over the phone, without even talking amount payment or price. When that didn't work after an hour, I messaged back and they got me on the schedule for the next day (it was already 5pm by this time. They came promptly during the window and gave me heads up, figured out the issue in less than 15 minutes, and gave me a range of options and prices. He actually taught me several things about the AC and showed me how to do some repairs myself and where to get parts, and lo and behold it worked like a charm! Couldn't be happier with the quality, speed, and friendliness of the service. Got my AC pumping ice cold air in time to get the house cool for my kids' naps. Davey will absolutely be my go-to from now on and I would recommend them to anyone and everything.