Do Not Hire - Disrespect, Poor Workmanship, and Broken Promises…read more We hired Fireplace Solutions and Services for a $37,000 fireplace remodel, and the experience was extremely disappointing. Although, in general, the fireplace does look good from afar, as you get closer anyone will notice the inconsistency and lack of workmanship. Especially for a project at this price point. Note: We did use very large format tile (4'x9') but this was communicated to their whole team multiple times. The project finished on time (2 weeks) but was clearly rushed. Our biggest complaint was about the hearth installation. It was the last thing to get done and was rushed leaving uneven and chipped tiles, untooled caulk between the floor and tile, grout haze, and some other minor items. Also, I raised concerns about the original thermostat placement three different times and was told it wouldn't be an issue. It now reads 16 degrees higher than the rest of the room. Although it was moved when they came back that day - see below - it has left a drywall patch that I now need to take care of. The owner (Steve) initially seemed helpful and agreed that all the issues needed fixing. A crew came back but spent just 2 hours doing cosmetic cover-ups. They left a bad drywall patch, didn't recaulk, and left even more grout hazed than the first time. When I followed up, the owner (Steve) completely changed his tone. On the phone, he told me "All you guys do is keep b***hing" and called my wife and I ungrateful. Since then, he's ignored all my calls and texts. I've only asked for partial reimbursement for the bad drywall patch and damaged hardwood floor -- and have heard nothing back. (They damaged the floor by dropping a tile). Now I am left covering these costs and possibly redoing the entire hearth at my own cost. This company showed total disrespect, dishonesty, and poor workmanship for us as clients. I strongly recommend looking elsewhere.

We had a great experience from start to finish. Sales experience was positive and installation was…read morevery well done with staff checking everything and going above just what was planned.

We had Steven come out from CrownUp Pros and he did an amazing job. Very professional and great to…read morework with. We had requested a fireplace cleaning. The price was reasonable but the service was exceptional!

I had Mace from CrownUp Pros Chimney Sweep Denver come out to inspect, clean, and repair my…read morefireplace, and I couldn't be happier with the service. He provided a free inspection, clearly explained what he found, and identified only minor cleaning that was needed. He also pointed out that the crown of the fireplace could benefit from resurfacing. Mace did an excellent job resurfacing the crown and walked me through the entire process from start to finish. His professionalism, attention to detail, and clear communication really stood out. As a landlord with over 20 years of experience, I've worked with many service providers, and I can confidently say CrownUp Pros is top-notch. I would absolutely use this company again and highly recommend them to anyone needing chimney or fireplace work.

In the past 5 years that we've been very happy with the service we have received from Mountain…read moreHearth & Patio (also known as "Mountain Man Fireplace & Chimney"). However, this last experience was absolutely awful and so unlike any other interaction and service we've received from this company. We needed our pellet stove fixed and it took SEVERAL appointments for them to send a technician out to fix it. Here are our frustrations/complaints that has left such a bad taste in our mouth. 1. Disorganized. When we would call the office, it was impossible to reach someone and when we eventually would, the same person would say she couldn't help us because she didn't know where our file was. This happened on MULTIPLE occasions and we've been a customer for over 5 years! 2. Contradictory Information. First, we were told that we would have to install a flue ourselves, but then received a call a week or so later, asking when they could book a time to install it. We told them that we were told that WE would have to install it and needed clarification. In the end, they confirmed that it was our responsibility to install the flue. Here's where the most frustrating part comes. One of the technicians that came to our house to fix the pellet stove told us the length and direction the flue should be, writing down the parts we would need. Then, on a subsequent visit (since the pellet stove was STILL not working), we were told the flue was too horizontal, so we changed it. On another visit and with a 3rd technician, we were told that we couldn't have a T and had to have the flue come straight out. Why would your technician suggest we take the flue the other direction we had planned and to keep it short after we would be putting in the 90 degree turn!? Why didn't he tell me you cannot have a T or 90 degree turn when he wrote down the pieces himself that we needed and then allowed us to order them. And how ethical is it to allow customers to purchase something through you that is eventually determined to be the cause of the stove not functioning!? As per the receipts, we paid $641.60 (-$47.80) = $593.83 for something your company eventually said we cannot use. 3. Bad Pellets. We assumed that one of the technicians took the pellets from his truck, because instead of using the pellets we had next the the stove (that are dry and new), we found a bag of bad fuel outside in the back of our house. We store our pellets in our basement storage room and in a bucket next to our stove. The pellets that were in my stove were filled by your technician after we had to leave. If the pellets were bad, why did he put them into the stove? And then, in a conversation with you, WE were the ones blamed for putting in bad pellets! Pocketing $600 and then placing the blame solely on the customer and giving contradictory information is not a great way to run a business. 4. Lastly, we were never given a breakdown of the cost, until we asked for it and it was vaguely written out in an email. We've always received invoices from you in the past! Our final straw, when we decided to get the Better Business Bureau involved was not when we believe you owe us a $600 refund, but when a month after the service debacle, we were told we have an overdue balance!!! It was cleared as a mistake once the BBB reached out to you. But this whole thing has been a stressful nightmare. I'm not sure WHAT has changed this past year, but it was a completely different service and experience than what we've had in the past. It's been incredibly frustrating and disappointing for our family. We were asked not to write a bad review, but I feel like as a business, it would be helpful for you to know why we are upset. We've been nothing but patient and understanding, even in so many moments of frustration and that amount of times you had to send technicians out to figure out what was wrong with our pellet stove.

We made some wrong choices as we plotted out our fireplace upgrade, until we found MH&P. This…read morecompany is not only very good at what they do, but they communicate exceptionally well and are a pleasure to work with. The recommendation Jake made for the actual fireplace unit has turned out to be an excellent choice. The unit warms our house so well that we stopped using our upstairs heater. Bambi kept me well informed when materials arrived and ensured I knew what I needed to be prepared for the install and Nick kept his team and the project on task as they built a hearth, installed our mantle and setup the fireplace. Finally, we wanted real stone and they referred us to a superb mason - Kurt King - to wrap up the project. You won't go wrong with MH&P!

They installed our in place gas powered fireplace two years ago and unfortunately we are out of…read moretown and somebody else was here for the instructions how to use it however it has worked beautifully and my wife has enjoyed it every single day so glad that we purchased it. recently, we learned that there's a way to have it operate without electricity, and we went and got great instructions from Geoff but when we failed to understand how to physically manipulate the system, they sent over technicians who arrived on time and extremely helpful showing us how to operate the system and other tips and were very reasonable so we remain happy with the service very happy with the fireplace

$389 for a "level one inspection" today. Spent 15 minutes talking to me and 15 minutes actually…read morelooking at my fireplace. Buyer beware. I wish I had seen some of these other reviews before I called them.

I highly recommend paul With Denver fireplace concepts…read more Prices are good, he was on time notified me when on his way ,cleaned and serviced my gas fireplace and installed a new blower

I needed our gas fireplace cleaned out and the Dryer Vent cleaned out…read more He started with the fireplace, carefully moving the logs. He took a picture of the logs to ensure they were put back in the same place. Vacuumed out everything, tested the igniter, ensured no gas leaks, clean the glass and the outer screen. He even added a few things to show embers burning beneath the logs. Really cool, nice touch. Great job on it. Our dryer vent goes down the the crawlspace and then a 15 foot run to the outside. He had the tools to get it all done. He cleaned out and around the dryer when done. He reviewed everything in the end. Great value, very personable too. Will use him again.

Nate is very conscientious and respectful of your home. Returns calls promptly…read more Upon entering he lays out a large sheet in front of your fireplace to ensure that the gunk he's cleaning doesn't damage floors, rugs, etc. He is thorough, knowledgeable, and personable. Reasonable prices from someone who definitely takes pride in doing the job right!

Nate was great! We were able to schedule an appointment quickly, and he came out and did a really…read morestellar job. Communication was great. It was priced reasonably, and he gave me a lot of information as well. Our fireplace looks like new! I'll definitely be calling him again.

Technician was on time, put down large mat to put his tools and vacuum on. Very thorough in the…read morecleaning of the fireplace. Explained his trouble shooting process and what was causing the fireplace not to come on in clear manner. Price for the cleaning, service, and replacement part was very reasonable. Will definitely use again.

They went above and beyond to help me with our gas fireplace. I was very impressed…read more They want me to keep writing for this review (not gas express, but yelp.) Not exactly sure what they want me to say, so I'm going to waste your time reading this so that I can satisfy yelp's reviewing criteria??? Whatever. The company was good. I'd recommend them to my friends and I wouldn't hesitate using them again. TaDa! I hope I met the minimum amount of words to waste my time writing a review and yours for reading this. Sorry people, don't blame me.

It is so refreshing to hire someone that actually cares about every detail. From his quick initial…read moreresponse to following through. This company gets it. I worked with Shane and there were a few hiccups due to the complications in needing specific materials for the fireplace but not once did his customer service or good attitude waiver. He is knowledgeable and truly cares about getting it done right! You get what you pay for and his service is top notch.

Shane was extremely competent and polite He turned up on time and then returned on a Saturday to…read moreinstall a part that had to be ordered. I highly recommend Shane and Colorado Comfort Designs.