They installed our in place gas powered fireplace two years ago and unfortunately we are out of town and somebody else was here for the instructions how to use it however it has worked beautifully and my wife has enjoyed it every single day so glad that we purchased it. recently, we learned that there's a way to have it operate without electricity, and we went and got great instructions from Geoff but when we failed to understand how to physically manipulate the system, they sent over technicians who arrived on time and extremely helpful showing us how to operate the system and other tips and were very reasonable so we remain happy with the service very happy with the fireplace read more

$389 for a "level one inspection" today. Spent 15 minutes talking to me and 15 minutes actually looking at my fireplace. Buyer beware. I wish I had seen some of these other reviews before I called them. read more

Becky, thank you for finally giving me a receipt on the flue pieces. Without a breakdown on the specific pieces, there was no way that I could have known that I was given an extra part. No one communicated this to me prior to now. I still do not have the breakdown on the parts, only my credit card receipt for a total. The most frustrating part of all this is that I was repeatedly given contradicting information. First, I was told I had to install the flue myself, I agreed to this, but then I received a call asking when could your company book a time to install it. Next, your technician made suggestions on the length and direction the flue should be, writing down the parts himself. On a subsequent visit, I was told the flu was too horizontal, so I changed it, on another visit I was told I couldn't have a T and had to have the flu come straight out. Why would your technician suggest I take the flue the other direction I had planned and to keep it short after I would be putting in the 90 degree turn? Why didn't he tell me, you cannot have a T or a 90 degree turn, instead he wrote down the pieces himself and then allowed me to order them. Next, I assumed that your technician took the fuel from his truck, because instead of using the fuel next to the stove I found the bag of bad fuel outside in the back of my house. I store my pellets in my garage and in a bucket next to the stove. The pellets that were in the stove were filled by your technician after I had to leave. If the pellets were bad, why did he put them into the stove? On my behalf, I have been very patient, despite multiple calls of; " I cannot answer that because I don't know where your file is." or having to call back 3 to 4 hours later when I did not hear from your company. When trying to explain the contradictory information to get clarification I was repeatedly interrupted and of course told, "Well I don't have your file, so I can't answer that." Also, I immediately made a payment over the phone when your technician didn't collect for the flue pieces. This is probably why I never received a breakdown receipt of my purchase, I was hoping this would have been mailed to me. This is my fault for not communicating this and just assuming it would be done. I also appreciate Nathen calling me today and listening to my frustration, but I do not appreciate this latest email. I have acknowledged my lack of knowledge in the pellet stove, it's why I called your company. I also understand that different technicians have different opinions and knowledge, not once did I get upset with those sent to my home to try and get my stove running. This latest correspondence seems like someone trying to point the finger in one direction. I told Nathan that I was not going to write a bad review, but now I am reconsidering this. If I am willing to be honest, pay a bill over the phone, not get upset about paying for something I cannot even use and not write a bad review when pellets were placed in the stove when I wasn't even home, I should think that your company might take a hard look at the way it has conducted business. How ethical is it to allow customers to purchase something that is eventually determined to be the cause of the stove not functioning. As per the receipts I paid $641.60-$47.80=$593.83 for something your company eventually said I cannot use. I'm now told the cause is bad pellets, which is it? Or was it both? I can say, your staff is friendly, I can add that I was pleased that I was not given additional bills and once when I was repeatedly interrupted and ended the conversation in frustration, you Becky, called me back and apologized. I have admitted my shortcomings and lack of knowledge, I called your company and followed your instructions each and every time you visited my home. I refuse to be blamed for having to guess about the flue pieces and its installation when I was initially told I had to install it myself, your technician ordered equipment that I cannot use and also infuriating, being accused of putting in pellets when I couldn't even get the stove to work. Why would I add pellets when it wouldn't even light or stay running for me? I was never able to start the stove after your technician left, so please ask your technician to be as honest as I have been. I eventually changed the flue to the original configuration because I was told it wouldn't light because it had a T on the flue, now the problem is the fuel?? Are you going to tell me next that this is all my doing because I called the wrong business? Because that seems like the only plausible explanation I find reasonable. Thank you for one of the most frustrating experiences I have ever dealt with, but truly I thank you for demonstrating who you really are. Pocketing $600 and blaming the customer should be called Mountain Man Gaslighting. read more

Ross and his team are extremely professional and thorough. He has worked on our stoves for several years from sweeping to serious repairs. Friendly, knowledgeable and affordable! read more

Jake is the BEST! I recently purchased a home with an older gas fireplace that I couldn't figure out how to turn on. I have been calling around for assistance and every business quoted me at least $200 - a frustrating price point for simply flipping a switch and having some patience. I am so glad I found James and his customer-centric approach to business. Instead of immediately assuming the solve here was a pricey service call, James looked up the make/model of my fireplace, looked up the manual, spent some time reviewing it, and spent his own precious time talking me through the steps to troubleshoot. I am so grateful for James' support and would not hesitate to call him in the future for service and support. If you're looking for fireplace or chimney services look no further! read more

After being burned by another chimney company after holding an appointment for 3 weeks, only to have them cancel day-of, I was hesitant to even try to contact another company. Based on some recommendations on my local Nextdoor.com network, I decided to at least try Mountain Man. Yep, they're more expensive than the other guys for a cleaning and full inspection, but let me tell you. After having to hire and deal with a few cleaning companies lately, these guys are awesome. They sent me an email confirmation the day before service, telling me what to expect, when they would be there, and how I could prep for their visit. Sure enough, the day after Thanksgiving, one of their techs, Nick, rolls up at 8:15 am. He was super personable, didn't seem to be in a rush, didn't mind getting up on our roof to check out the chimney in the snow, and gave serious lovies to our cat. Which wins him serious bonus points. He spent an hour, hour and a half cleaning, inspecting, and explaining things to us fully. He pointed out things we need to fix, quoted a cost if he did it, and for a few of the issues, explained how we could alternately fix them ourselves. Was it worth it? Totally. Will I go with them again? You bet. I'm a fan of Mountain Man. Because Mountain Man loves my kitty. read more

My Mountain Man stopped by the other day. I called a few weeks prior to report a pilot light that would not stay light. No big deal right? Wrong, I was told I wasn't staying on top of fireplace maintenance. I was worried because I love my fireplace! So within minutes, the fire was crackling in my fireplace once more. I asked " What was it that you did differently?" ..the response...I lit the pilot light. Okay, I thought that was a bit smug, after all I know how to light a pilot light. Then, of course, I got an estimate for all the work that needed to be done. Lots of picture were taken (without being asked) I got an estimate for nothing I had asked for and I was charged $288 for the service call. Phew, all I wanted was my pilot light relit! Lesson learned, ask a neighbor or friend before asking a money hungry company for a simple task! read more

Concurring with Emily C. here - Nick @ Mountain Man was on time, friendly, and did exactly what we needed while educating us about the intricacies of our particular fireplace. There was even a bit of snow on the roof, but that didn't phase Nick. He was also super sweet to my kitties, which is a big plus in my book. The only downside is that they are somewhat more expensive than other chimney sweep companies, but hell, if they actually come on time and do the job right (no other company has been able to do this), it's worth it. read more

Disappointed. I called them on a recommendation to fix a simple known problem. I was told I had to have a full inspection which including cleaning prior to the repair. They assured me they could repair the known problem discussed at length over the phone many times. I relegated myself to the process and allowed the inspection and cleaning. At the end of the visit they told me they could not fix the problem because the part was discontinued. Which we had discussed at length over the phone prior to the visit. Completely ridiculous. The owner was pleasant on the phone and professional but not the least helpful. Over promise or a scam I can't tell. Just disappointed. read more

We have been customers for several years. Each service call is professional, accurate, and on time. Yesterday we had a new electric fireplace installed that is amazing. It created a whole new usable space in our home and adds the beauty of a fireplace without the need for a chimney or venting. Jeremy & Daniel were fantastic and confirmed for us why we remain loyal customers! read more

People were wonderful. It's up and running well. We had some confusion/ misunderstanding and we all worked it out and Bambi/Jake/staff were awesome. Highly recommend. read more

Total disappointment. I have used Mountain Man in the past and had good service. I chose to contact them again even though their prices are more expensive than their competitors. I had an appointment for which no one showed up. When I called to find out what was going on, the person who I spoke with did not see me on the schedule but was going to check and call me right back. I never received a call back. I wasted my entire afternoon waiting for nothing. I did not make any money that day either, so it was a total waste. I now have to hire someone else to come out and take more time away from work. Very disappointed. read more

We had our fireplace serviced by Mountain Man Fireplace & Chimney. Their customer service and service tech were great. I did feel the prices were a bit on the high side, but the outcome was what we expected. Now our fireplace is now keeping us toasty warm. read more

DO NOT WORK WITH THIS COMPANY!!!!- I called their technicians out to my home in order to fix the auger on my pellet stove. After fixing the auger, their tech comes to me and says, "we fixed the auger, but now we cannot get the blower to work". This blower was working fine beforehand. I asked them if they would be fixing the part they broke and their response was that they could fix it for 250.00 on top of the 340 they charged me to fix the auger. So, now they not only broke a part that was working fine before, but they are trying to charge me around 500 in total. I escalated this to the owner of the company, who was extremely unresponsive (waited 2 weeks to hear back from him) and reluctant to even address the problem. He basically said I was wrong and it wasn't working before, which he would have no way of knowing as he never even examined the poor work performed by his team. In sum, I would never let these con artists in my home or touch anything as they will try to gouge you even on parts that they themselves have broken. I used another local competitor to correct the issues they caused and not only was it cheaper, they actually were pleasant to work with. Stay away from Mountain Man Fireplace!!!! read more

We are extremely happy with your new pellet stove. Almost (not completely) can't wait for it to get cold in the next few months. The install was just as promised, the service prompt, clean, efficient. Before you buy a stove, look for service, or need any other heating or fireplace help, you should talk with Jake and the good people at Mountain Man. Can't say enough good things about them. read more