A week ago, I took Seppi to a new "groomer", and this happened. She said that she couldn't brush…read moreher so she was adamant that she should shave her down to the length of hair on her head. Seppi's had some problems with itching, and that's after trying the allergy shot, and Apoquel. This woman was convinced that Seppi had fleas and insisted that the only way to see is to shave her. Again, I was feeling very pressured and uncomfortable, and I wish that I would have taken Seppi out of there. Once she was shaved, she said that there were no fleas, which I had already said she didn't have them. For the last week, my two cats have been afraid of her because she looks like a different dog, with Maggie hissing at her. Even Dugg is being aggressive towards her, and it breaks my heart. I've had to put a shirt on her so the animals wouldn't be mean to her. I want my beautiful dog back, I'm gut wrenched over this. I believe this woman claims to be a groomer but there really wasn't any grooming involved; I just paid $80 for a terrible haircut that I could have done myself. Without further ado, here's my dog........

This came up from 2 years ago and I am sad (and shocked) to see Raquel is still in business…read more Everything is fine with her until it's not. I truly hope people reconsider taking their pets here. Below is my original comments and photos. My review got deleted for some reason. This is a long post, but worth the read. I have been taking my dogs to Raquel since 2014 I believe. I felt she did a good job with them and was flexible with my schedule as well as very fair with price. I have seen reviews about her erratic behavior and such but had personally never really experienced anything like that until this morning. I took my 3 pups in for their appt. and I typically drop them off in the cages that are inside her salon and leave them there. Sometimes she is home and sometimes she is not. It's never been a big deal as they are inside where it's either warm or cool in the summer. This morning the cages were outside in the UNHEATED garage with the door open. I noticed she had called and asked me to leave them in there. As it was only 43 degrees out and my dogs are 7, 11, and 18 pounds I was a bit shocked at this request. So I called her and told her that it was too cold to leave them there. She said it would only be for 5 mins. So I said that was no big deal and I would happily wait with them in my heated car. She then said it was going to be 20 mins and they would be fine out there and I was being ridiculous! I couldn't believe it. I said that I would just come back in 20 mins with them as I really did not want them outside. My 7lb pup has separating anxiety and tends to "squeal" when left so I also didn't want to alarm neighbors. And, yes, she can be THAT loud when left. Again, I just couldn't believe she was even asking me to do this. So again I said it was no big deal for me to come back in 20 mins. She then replied that I would have to reschedule them if I didn't want to leave them because they would be fine. I said that I couldn't reschedule as they had been waiting to get in and needed to be groomed. Which I was confused about need to reschedule at all since if I met her back in 20 mins as she claimed she was going to be gone for then it was not like she was loosing any time, right? So why would that mess with her schedule. I can only assume it's because she was going to be longer than 20 mins and did not want me waiting for her again when I got back. So when I said I could not reschedule she AGAIN proceeded to tell me how ridiculous I was being and that I could just take them someplace elseLiterally could not believe it. Here I am, a loyal customer who stuck with her after she lost my dog (yes it ran away from her facility because she left her outside), sedated one of my dogs to "calm her down" without asking me, and who had stuck up for her when others claimed she was unreasonable. I just want all to know that apparently loyalty does not matter to her. That the second you don't agree with something she feels, then you're ridiculous and as far as she's concerned there is no need for her to be civil to you. I put my dogs back in my car and got the hell out of there. I would NEVER bring my dogs back here no matter how cheap she works. I HIGHLY, HIGHLY recommend if you take your pet there now to reconsider because when the time comes that there is a slight disagreement then you're like trash to her. Or at least that's how'll she treat you. Raquel is amazing and such a sweet person! She truly loves animals and will do her best to make you happy with her results. Highly recommend!

LOVE Bow Wow's!…read more This was our first visit - we just got a puppy and already his hair is growing so fast! Because he is just a puppy and hasn't had his rabies vaccination yet he wasn't able to be fully groomed. However, they trimmed his nails, trimmed the hair around his eyes and his business. They did it in a matter of minutes - I barely had a chance to look at the cute stuff they had in the waiting area. Our little guy looks cute as can be and the staff was AMAZING with him - and me! Already looking forward to his first haircut.

We love coming here when we visit! They're super friendly, clean and fast. They always get the cut…read morejust perfect and they offer a glitter dusting that's just gorgeous. My dog definitely feels amazing and leaves with a completely different attitude. Thanks Cinnamon!!

Sarah did an amazing job with my chihuahua! She looked at a photo I had of the cut i wanted done…read moreand she did perfect! I felt confident my dog was well taken care of. The inside was very clean and they have a play area instead of caging the dogs. I was so happy with the whole experience and will definitely return!

The first time I went was great. We did a self wash and everything was provided. I decided to sign…read moreup for a subscription and have been back three times when they are supposed to be open only to find I have wasted my time and money! I am beyond frustrated and want to stop paying for something I have been unable to use. I'm not even sure they are still in business but they are still taking my money.

I highly recommend Doggie Latchkey Pet Sitting Services! We have been using Doggie Latchkey for 3…read moreyears. Denise is amazing to coordinate your services and sitting needs. We just returned from a week long trip leaving our senior Golden Retriever and Orange cat in the trusted care of our sitter, Seresa. She was absolutely amazing! She checked in with me continuously sending photos and updating me through out the day. She asked questions about their behavior to make sure everything was ok and definitely went above and beyond to make them feel comfortable and safe while we were away. I was so reassured that my pets we safe and happy. It truly added to the enjoyment of our trip. Thank you Seresa! You are a true animal lover and thank you Doggie Latchkey for such a great service!

Loved this service! They provided the services within the times I requested, then ended each visit…read moreby texting me a photo of my pet in her home to show how well she was doing:) Responses to my texts were prompt and friendly, and I was very happy with the final total for expenses. Denise who coordinates everything is absolutely wonderful as well. I plan to use them for years!

Cute pet store! They have food and supplies for all kinds of pets, not just birds. There are even…read morepets in the store laying all over the merchandise. Birdhouses are definitely the focus, though, as they have so many options of feeders, houses, and food. I stopped in recently to get a new feeder for my backyard and got a solid recommendation for the things I would need as well as what kind of birds to expect and how long it would take for them to start coming. Our backyard birds seem to love the seed mix that we bought here-maybe a little too much because we're going to have to stock back up every week. My only complaint is the price. Definitely more expensive than going to a big box chain store. I like supporting local but wish supporting local didn't always cost 2-3x as much.

I am truly amazed at all the merchandise that is in this business. I love my humming bird feeder I…read morepurchased from here. I also love the bird singing you hear when you go into the store! Cameron

Kaley Park kennels is my 1st choice in "puppy camp". I like that Rhonda puts the health and…read morehappiness of the pups first. I have 2 Australian shepherds and it took a bit for them to "play" nice with the other campers. Kaley Park Kennels has the ability to keep them separated from the other pups so all pups could play hard and safely. Thank you Rhonda for caring so much for my pups. We will see you soon!

We have been bringing our fur baby, Bella, to Kaley Park for quite some time now. We have never…read moreonce felt uncomfortable or felt like she was not in good hands. Rhonda is so kind, and clearly enjoys her job loving our pets while we are away. And, just as important she is very good about checking her "guests" shot records and making sure that they are up to date and do not pose a risk to other fur-buddies!! Thanks, Rhonda, for allowing us to go away for a night - or a week - and not have to worry about our dog being well cared for.

We have been taking our dog to Dunstan for almost 10 years. Dr. Dunstan & his staff are so kind and…read morecaring. We just put our dog down last week. They handled it with lots of grace. We will always use Dunstan for our pets. Highly recommend!

Conor & crew are people I can trust to take care of my animals. 2 dogs, 3 cats and fosters along…read morethe way. They were so great in helping me schedule my reactive dog, they promoted a positive environment for odie to leave there with a win-she did it. Conor went above and beyond when our first dog passed. Conor's staff is professional and kind, asking to approach, and working in an appt on the fly. Thank you Dunstan Animal Care Clinic, you offer peace of mind for all of our furry friends.

The piggies are so adorable. Patty was wonderful. Price was reasonable. Would buy from her again.read more