Absolutely the best store around! It's always well-stocked, and unlike many places, they don't use…read morethird-party delivery services--the managers personally handle deliveries. The staff is consistently friendly and happy to help. The male manager often offers to carry items to my car and has kindly done so several times. I also love their rewards program! You have several redemption options, and you're not capped at just $30 like Petco. Even their pet supply reward is $5--which is more than what PetSmart offers. If you appreciate great customer service, flexible rewards, and a positive shopping experience, this is the place to go!

Friendly customer service oriented. Always helpful and willing to answer questions. The Self wash…read morebays are clean and comfortable to use

I like this place since we have a cat that Spoiled! The…read morestore has a vast variety of foods, toys, and pet equipment such as harness, collars, clippers, etc. and offers monthly toe nail clipping.

So happy that we have a nice pet store here in Ludington. The people inside are great. The service…read moreis great all the dogs love it three thumbs up for this pet store fortunate to have such a wonderful one in Ludington.

Rude cashier. She's there all the time. Seems to be a good worker but the nonsense she says to…read morecustomers blows my mind.

Both of the ramps in the dog wash did not lock and they slipped under our dog and he fell off of…read moreit. Luckily he wasn't injured. When we shared this with the girl at the register she didn't have much to say. We brought in our portable stairs to try to get him up in the wash but they were too wide to fit through the tub opening so we had to leave. On our way out my husband told the employee at the register that our stairs aren't working out either. Her response: "I can give you the number to customer service." Now why the heck would we want to sit on the phone with customer service when we just told her ... someone physically working inside the store -- that something was wrong with the ramps in the dog wash and they slipped from under our dog? Ridiculous. Never going back there ever again. We actually stopped buying our dogs food there a few years ago because we found MUST LOVE DOGS in downtown Grand Haven. At any rate -- the employees at this location are at best "Meh" Good Luck!

Called about services for Vetco and Bob was very informative and stayed on the phone while he…read moreanswered all of my stupid questions. Thanks, Bob

Staff were extremely knowledgeable. Benjamin was very patient with me. I question why the prices…read moreonline are much different than the ones in the store. I even scanned the items/barcode with the app on the phone, and it came up with the online price. But when I went to check out, they were a different price. They did an excellent job of making things right with me. I will definitely know for next tmine

Randy and Anna are simply the best. They always have the perfect suggestion for us when comes to a…read morespecial high value treat or a new food to try. If you are in the area you must stop by!

Grateful to have a local pet boutique in the Saugatuck/Douglas area. Love the vibe. Randy was a…read moresweetheart and met me here on a day they were closed so that I could pick up a flea and tick spray. Fun toys, treats, food, dog beds, leashes and other great items.

Not happy with the groomer telling me how to cut my dog's hair. She was very rude and not nice to…read moremy husband. We have gave him a lion's cut since he was a year old and his hair is not ruined. I will not bring my dog back there. It was our first time. Not happy and not the normal cut we get

i took my dog to their grooms service and they turned him down just because he barked once and the…read moregirl said that they couldn't take him because he was being "aggressive" towards her.

Great selection of dog toys and treats, etc. Appreciate that they had some locally made stuff as…read morewell as made in USA stuff.

Wonderful boutique for doggies and some kitty stuff too. Always friendly & knowledgeable staff, ask…read moreabout the store sponsored Pack Walks & nail clipping.

Very helpful staff in finding a good food for my senior dogs who can't have chicken. Offered two…read moresamples to take home and try.

Knowledgeable staff , huge selection of even the higher quality pet food , supplies, toys. I was…read morevery happy to find competitive pricing as well on cat food and they will also special order products ..