We keep our Aussies fur clipped to about two inches long in summer due to the Florida heat. Our Lhasa Apso came to us super fluffy from the rescue group. They all had a vet visit coming up the next week so I asked friends for a recommendation on Facebook and one of my friends said she had taken her small dog to Pooch Palace. I couldn't find any reviews for them online and there was only one picture of a dog on their Facebook page. However I trusted my friend's opinion and Pooch Palace is literally 5 mins away from my house. I called and spoke to the owner, Linda. I explained we have always groomed our Aussies, Justin & Bella so they had never been to a professional groomer before but they always just sit there while we did it but the Lhasa Apso Pooh, was a rescue and we had only had him a little over a month so we didn't know how he would do with being groomed. She quoted me a price over 60.00 cheaper than the next place on my list of groomers in the area. So we made an appt. On April 3rd my husband dropped all 3 dogs off and was told it would be 20.00 more than she quoted as she didn't realize how big our Aussies were. I did tell her over the phone they were 75 lbs and 89 lbs. She also mentioned to my husband she used to be a vet tech and had ACE if she needed to use it on the dogs to calm them. She said she would call if she needed to use it. My dogs were NOT to be drugged. We would just pick them up. We never got a call asking to use it so we assumed they did fine. She called to say they were done and ready to go. She said they were just perfect for her. Being a typical man my husband just picked them up and paid her. I walked in the door from work and almost started to cry. I said they look like Chupacabra's. They were shaved to the bare skin except for a patch of fur here and there she missed. Most of their body was completely smooth like they had been waxed. No hair at all. They are both red merles. They were completely white. They had razor burns and cuts all over their bodies. Their toenails were split from being ground down incorrectly. All 3 were snapping, growling and biting at invisible things in the air , on the walls and each other. Pooh got on the couch and slept for 12 straight hours. Justin and Bella laid on the floor and didn't move 6 hours. All 3 of my dogs had been drugged. I was too furious to think straight. I blamed myself for not only taking my dogs to be butchered, we actually paid her to do this to them. After I calmed down I called on April 7th and spoke to Linda who couldn't not even recall my dogs. She kept asking over and over what my name was. What the dogs names were. What breed they were. Was I sure we came to her as she did not recall our dogs and didn't have a card on file for them. It had literally been 4 days since they were there. I explained everything to her and she stated she only uses a #10 blade on all the dogs she grooms no matter their size. She said she opened a brand new blade for my dogs. She just said she couldn't even recall my dogs yet now she knows she used a brand new blade on them? The vet said the cuts and burns were from using an old dull blade. That the heat and friction from pulling their fur and skin with the dull blade did that to their bodies. She stated she did not drug my dogs. Just a minute ago she couldn't remember my dogs? She said she thought they looked fine. Yet again the dogs she just couldn't remember looked fine? She apologized profusely and said she don't know what happened to my dogs? She got my address and said she would have a refund check in the mail to me tomorrow. I didn't understand why I had to wait on a check. Her business is cash only and we handed her almost 200.00 in cash. However I said fine. I will wait on the check. She apologized some more. Starting the first night none of the dogs would move from the porch even to potty without being forced. They vet said they were hypersensitive and everything touching their bare skin such as bushes and blades of grass was freaking them out. I had to put shirts on my dogs. Then cones on my dogs because all their cuts were getting infected from them constantly licking them. All 3 were on numerous steroid creams and sprays. All the progress we had made with Pooh who came from an abusive home was destroyed. We had to start all over again. It took over a month to get him back to his behavior before he went there. Justin now has a bald spot on his back where one of his deeper cuts was. That hair did not grow back. His winter coat does hide the bald spot. She ruined my dogs for life. They will never trust another groomer. They all went ballistic trying to get out the door when I turned on the clippers to trim my sons hair last week. STILL WAITING ON THAT REFUND!!!! read more

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I have used Pooch Palace for the last year to groom my Samoyed. We always discuss what I want and my dog always comes home happy and healthy, read more

Last year for Labor Day (2017) I confirmed a month in advance with Linda that she would watch my dog for the day while I was at the springs. Well, the time comes for her to watch my dog, she doesn't answer/return any of my phone calls. I ended up driving to Lake City to board my dog for the days spent at the springs. We were staying at Ichetucknee Springs. Waste of time and terrible customer interaction. Linda, you should stop advertising for services you do not provide. read more

Don't take your precious pooch here!! The cut looked nothing like what I asked for. Uneven cut, various stray patches of hair everywhere. And to top it off his nails was cut so short they was bleeding hours later. Never again! read more