Deeds and Greg were amazing in helping us to determine what would be best for our backyard. Being new to the area we were thrilled to have two genuine experts to share their knowledge. We not only want a pool but a hot tub and they were super helpful with picking out what would work best for our situation. Thanks gentlemen! The Miller's read more

Terrible. Call someone else. Scheduled pool opening a month before given date. Day of I called at 2pm after waiting around all morning without a phone call. I called just to make sure the techs were still coming and the secretary told me they rescheduled me for the next day. No phone call. No text. No nothing. People rearrange schedules and take off of work for appointments. It is both parties responsibility to uphold an appointment. Evidently Pool and Spa Depot don't feel that way. I won't be using them again. read more

Terrible management. They don't have a clue what they are doing. Chip is always running around "keeping busy" doing nothing but messing things up. read more

don't do it. Once you pay they have absolutely no customer service , nobody will call me back, I am Hiring another company to come out and fix the situation my pool should have lined up with my deck, its a full 2 inches to low. The left over amount of sand they had me purchase and the amount of trash left behind, was a lot to get rid of. Really save yourself lots of headaches and problems this is not a good company. read more

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Nothing but great service and support after initial installation blew away in storm. Pool hadn't even been in place for 4 hours when random weather event blew it apart. Pool and Spa depot never blinked and immediately ordered replacement! read more

Warning!! If you live in Clarksville, Tennessee and need a pool, stay far away from POOL AND SPA DEPOT. They do not understand the meaning of customer service. I am a Realtor in Nashville, TN. My sweet young family purchased a home with an above ground pool. The girls were so excited to get there. There dad is in the military. Right before closing, the storm in Clarksville destroyed the pool. The sellers called POOL AND SPA DEPOT to see about repairs and they said it needed to be replaced. The sellers explained they were reporting to their insurance and needed full costs to replace. They sent someone out and they gave quote of $7774.50 to completely replace it. We were told that would be full costs. Submitted to insurance and sellers sent that amount to buyers to replace it. Buyers call the store after moving in and they first say they have no record of any of it. I sent copy of the quote given to the sellers with a persons name on it. Then another person comes out and says there is additional charge to tear down and remove the pool and that will be $300 + tax. In addition, they have to replace the sand underneath which came close to another $300. Total difference from quote to replacement was $626.89. To add salt to the wound, they destroyed their yard at this family's new home, and are not repairing and didn't remove trash and left a pack of cigarettes and a bunch of screws. There are young children at this house. The listing agents called the store and corporate about the quote vs reality and no one would accept any responsibility for this. And then they leave this mess!!! The other agent and myself had to make up the difference so as not to make it worse on our clients. What happened to customer service? This is awful! I am sure there are other resources for pools in the area. Stay away from these awful people! Spread the word! read more

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We signed some paperwork the day we left the deposit and bought it. About 3 weeks later we hadnt heard anything so I call. they said that the paperwork was not signed. ,so we signed it again. Now we had to wait another five to six week for the install. The guys that came out ot install a 33 foot round 54 inch deep above ground were late. They did not bring all the item that were suppose to come with the extra package we bought. Not even a latter to get in the pool. We had to call and get them to loan us one. When they installed the liner they put 13 + holes in the liner using a metal tool to force fit it in the liner clamp around the top edge of the pool wall. The also installed a two speed motor when i order a variable speed motor. Make sure to check your model variable speed motors should have a control box on top of motor. This is the worst experence i have ever had at large purchages. I would not reccomend to anyone. read more

I purchased a spa from here with hopes to have it delivered by Christmas, fast forward to last week. The door was broken (things happen in shipment), they agreed to send me a new one. I figured that with the Holidays so close it would be after the New year.... NOPE it arrives tomorrow! (2 days before Christmas) IMPRESSIVE service, great sales and service people (Shelby) was awesome through the whole process. A definite recommend. It has been my experience with places that have a niche, being the only one in an area where the business gets complacent, almost as if they know you have no where else to go. Not this place, everyone is treated like the last customer they will ever have. Efficient, friendly, cooperative. Excellent service! A great experience all around. read more

I want to cry of everything we have gone through and still am. We trusted the store in Clarksville TN in buying a Jacuzzi, we all know they aren't cheap, because of my chronic illness my husband wanted the best to help out with my severe pain. Fast forward the jacuzzi arrived, broken too, filthy as if it had been sitting outside, the bottom was even brown. We were reassured as others do, free chemicals as if this was the answer. We called every two weeks because the concrete was wet, the cover they brought wasn't even for our jacuzzi, now as the water was always there we still believe it's from the top that was to small, our unit went out, I want to cry, called every week given a new story blaming jacuzzi, but on marketplace John was selling the same unit, with the new tops, of course we called upset, each month we called, more excuses as our jacuzzi needed to be cleaned all the time, a broken sensor they finally fixed that we had to drain and winterize it because the unit would bust. They meaning spa depot told us how to do it, more promise of chemicals but did not come out to winterize so we did not loose thousands of dollars. 6 months later we get the top, thinking yippee the wet concrete gone, new top, we were finally done fighting this company. Sad enough they said their workers get free lunch if we posted a good review. It's the only thing positive was the workers. Here we are sitting, tons of phone calls for months, close to a year when we bought, this would the jacuzzi to help with my severe injury, no way after all this they would really make it up to a disabled Veteran, now it starts all over again, tons of messages, no return phone calls. We want a new jacuzzi, the most expensive one in there for the size and promises. We have begged, pleaded, cried, and yelled. We don't want chemicals but a new jacuzzi, now a 6 plus month leaking somewhere, we want no more promises of chemicals, their sick line they give all as if this is going to make our life better, how much we have used it, We need help to hold this crappy company to their word, replace with a new one, not superglue of a leak now since we bought!! We have not opened this side, afraid to, especially this long of leaks, jacuzzi really insulate their spa read more

Pool & Spa Depot - More of the leak - Pool & Hot Tub Service Near Me - Clarksville, Tennessee

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Pool & Spa Depot in Clarksville sold me my hottub & they maintain its service. The technician, Jim is awesome. I've never had a hottub before & he has been very patient & helpful. He is very knowledgeable & can explain stuff so you can understand. I am very pleased with my purchase & feel that pool & spa will be around for the lifetime of my hottub. Thanks guys for helping keep me mobile!!! read more

We've had nothing but issues with our pool order. The install kept getting pushed out so I had to keep rescheduling the electrician. There were additions we paid for that didn't come with the pool and we never received. The customer service has been horrible in getting issues resolved like they couldn't care less if we did business with them even though we paid over 12 grand. I don't recommend buying a pool here. read more

We received a call yesterday evening saying someone canceled their appointment, so they had an opening for this morning. Our leak is fixed and they supplied all our start up chemicals. Thanks Liam, Dana and the tech that came out to fix the leak. read more

Pool & Spa Depot - Leak from the hot tub - Pool & Hot Tub Service Near Me - Clarksville, Tennessee

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Big mistake using this company. You would think that after so many of the same complaints, they would do something about it. No. Salesman John is lying if his lips are moving. Customer service is the worst. Only contractor on the planet that expect full payment for work before it's completed. They are a nightmare. read more

Everyone was great except for our sales person- John. The sales person lied to us about permits, fencing, over-dig, and so much more. The pool costed us thousands more than expected due to this sales person. The installation team from Lebanon was unprofessional and expressed that he was no longer doing pools for them, which is good for everyone else. Adam, the service manager, was amazing and every pool tech has been great when they come out. Front desk staff is always great as well. Over all it was a good experience. I wish we would have done more research before getting a stealth pool. read more

Pool & Spa Depot - 18' Stealth Pool took about 8 weeks to get. - Pool & Hot Tub Service Near Me - Clarksville, Tennessee

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BUYERS BEWARE! Bought my pool on March 18. Still waiting for install, even though I was told 4-5 weeks from the purchase date. Communication is TERRIBLE. It has been one excuse after another. I'm one more delay away from canceling my order and disappointing my daughter. I have permits and 7 tons of sand sitting in my yard and I am furious at this point. read more

1 Terrible service 2 they left mess all over my house 3 they installed my pool incorrectly 100% don't recommend read more

Stay away!!! We ordered a pool liner for our in ground pool end of March with a guarantee it would be put in prior to Memorial Day, it wasn't. The kept screwing up the measurements and it didn't get done until late June. Then the guy installing left a bunch of rocks under the liner. He also broke the cover for the light inside of the pool and it still hasn't been fixed! We need to close our pool and we can't because they still haven't finished the job!!!! read more

Our pool from this company has been an absolute disaster since we purchased it. Our yard was totally distroyed in the building process. We were never shown how to operate the filter. The installation crew told us they only had a day to finish it. It was definitely rushed. Our liner had a small hole in it, then turned into a 24 inch rip that drained all of the water out at our daughters graduation party. They put sharp rock edges under the metal frame. Do not use this company. They do not care about their customers. The Clarksville location has never been any help. We have been driving to Brentwood for help. They are much better. This was a lot of money for us and then to have this happen is a disgrace and embarrassment while we had people here. read more

It first started when I walked into the building and spoke with John. We were in the process of buying a house and we wanted to get a built-in pool. He started to talk to me and told me that because of Covid the mayor has said that no sales taxes for that weekend and that weekend only. That right there made me suspicious. He told me that I would be saving over $2000 on sales taxes for my inground pool. And said I could get a deeper pool with that $2000 that I'm saving. That sounds great however there's never taxes on an inground pool due to it being a home improvement. He's scum. I called and spoke to a manager, 2 of them to be exact, who to my face seemed to care and apologized over and over again to me however, John was still there working weeks later. Doing the exact same thing he was doing weeks before. Stupid me decides to still go with them as my pool company. I was given the runaround multiple multiple times I basically got a semi above ground pool due to them building the whole not deep enough, they made the pool into a hill in my backyard. They did not give us the cement layout that we agreed on. They destroyed my front yard to include a part of my neighbors front yard and completely destroyed my backyard fully. There's so much more that could be told in this review. Overall I would not go back to this company I wish I would've waited and shopped around more. Buying an inground pool is not cheap please please please do yourself a favor and shop around and customer service is key which this company lacks. read more

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Lately service was not the best. It seems like it's just about trying to make more money. Being told that things are broken, even they were not. Paying for a service and not being completed and when you ask for it to be completed, you are just being put on hold for 30 minutes plus! read more

Buyer beware. I bought a pool two weeks ago and was told by salesperson that I could have it installed next Tuesday. I ordered sand to be delivered this Friday. I had not heard from them, even after leaving a message and email. Finally got hold of service and they had no record of an install for Tuesday. Called a manager and canceled the order. I guess $7000 isn't important for a satisfied customer. Do your homework people. There are other pool places. read more

The contractor who came to install the pool was from the start poor. I had two people finishing up my sprinkler repair when the contractor told them they had to get out cause he was here to set up a pool. Fortunately they were almost finished. The pool people started the process worked for 1.5 hours and stopped for lunch for 30 minutes, 9:30am-11am. They come finish with the sand then two of the five left. Of course it was the owner and his wife. The three who were left, one had only worked for them for two weeks, started setting up the pool. They talked more than they worked. After they finally got the pool set up and getting the liner installed the other two should up to help. The owner set up the pump, it took over 1.5 hours. I've set up a pool pump before to include setting it on pavers and it took less than an hour. Once again more talk then work. As they were filling the pool they used dirt and sod as backfill instead of getting the sand they left in my driveway that I paid for to be used for the pool. Outdoor Options was the contractor and pool and spa need to do a better job of hiring contractors. read more

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So far I've had a great experience with the company. I expressed my concerns for their bad reviews, which I don't typically like to look at reviews. I've been told 6-10 weeks to install my in ground steel wall pool. I will update as the process continues. read more

After $8,100 and 3 weeks. 5 technicians i still do not having a working pool!!! Do not use this business they will sell you a pool and that's it! On my second pump in 3 weeks and it is still not working. I have yet to get anyone that knows about pools or able to fix it come out. read more

Tyrus and his crew deilivered and setup our hot tub today and did a superb job. Tyrus was especially good as explaining the tub and the best way to maintain it. I gave it a 4 because of the office person we spoke to who argued with me about using a plastic pad. They put it on that 500.00 pad without a problem. Perfectly level....so annoying. read more

I purchased a pool from Pool and Spa Depot in Clarksville. It took them over a year to install the pool. They never hooked the heater up. I called them so many times my fingers are raw. When they did finally come out 3 years later to hook it up. It was rusted out completely. They agreed to replace my heater in August. I called them today to find out when it would be replaced and now they are saying they will not replace the heater because it is out of warranty. A reminder (THEY NEVER HOOKED IT UP TO BEGIN WITH ) But now that the warranty is expired they claim no responsibility. I have had nothing but trouble with the service team in Clarksville from day one. They had every excuse you can imagine as to why they could not get out to my pool and work on the heater. Excuse include: nobody in the shop to work on heaters, everybody is out sick, our heater guy broke his leg and we don't have anybody else to work on it, because of COVID we can't get anybody to work, DO NOT BUY A POOL FROM Pool and Spa Depot in Clarksville. They do not care about their customers. read more

The salesman was wonderful. The problem was with the install. I understand that my yard was going to be torn up. I wasn't expecting all the boxes, garbage and cigarette butts being left all over my yard. They didn't give me any of the manuals or extra parts, I had to dig everything out when we picked up all the trash. I'd hate for this to happen to someone that doesn't have the equipment to clean this mess up. We had to use a backhoe and dump truck to remove all the dirt and trash. They get paid per install so they come and get everything done as fast as they can instead of taking the time to make sure everything is done correctly and the customer is satisfied. You think paying $10,000 for an above ground pool would cover trash cleanup. I just don't find that to be very professional. We went with this company because they've been in business for so long and expected better service. read more

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Ricky Winn and his crew did an awesome job! Very professional and hard working. We are very pleased and would definitely recommend to friends and family. Thank you so much! read more

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I would select zero stars if I could. The store in Clarksville was great at SELLING and INSTALLING my hot tub. Service is atrocious. Last year my heater went out. The tech (when he finally showed) said my electrical outlet wasn't strong enough. Spent money to have that looked at (it was fine). Finally went to Volunteer Pools in Dickson and they diagnosed and fixed the heater right away. 10 months later, my bluetooth speaker quit working. Have been trying to get that fixed now for 3 months. Tech is a no-show, tech doesn't bring the part, tech brings the wrong part, nobody calls me back. I'm referred to the Nashville store and Nashville says the tech in Clarksville has to order the part, store in Clarksville won't return my calls. It's a nightmare. Just called Volunteer Pools in Dickson again (should have just done this in the first place but out of loyalty to the store I purchased from, I didn't) and within 5 minutes they had me scheduled with a competent tech. So, don't waste your time and money and sanity dealing with these jokers. I know I won't. read more

From the beginning, we had trouble with the installation. It wasn't level, they left it 2 inches above grade on one side, and the tore out my existing electrical box. I had to pay out of pocket to put it all back. Since then, it's been a struggle to keep the pool level and safe. Now, after only 5 years, we are having to remove it because it has literally pulled itself apart!! That's right! The screws have ripped out, making it unsafe to use another year! in the meantime, the steps have floated constantly. Not even sandbags would work. In fact, they broke, releasing sand in the bottom of my pool! What a mess! As a result we've had to replace the filter twice. The Pool setup alone was over $5000. We also bought a hot tub. They've never tried to make things right. I don't recommend making purchases from this company. read more

Purchased a 27ft pool with installation on 4/5/2021. We were told that we had to acquire the permit and 811 dig ticket. Was told by both places that the pool company is responsible for both. Was told 2-5 weeks for installation. We were finally given an installation date of 6/5/2021 after being told that key components of our pool were not in stock. They came out, my yard was destroyed by the bobcat dozer. As the install continued we were informed that the ground was too wet for the pool to be installed. While here they filled a pool bladder with an unknown amount of water that was emptied because they couldn't leave it. They would come back after the weather provided a number of hot dry days in a row. We spread lime to hasten the drying process. It did rain for days on end and we just had to wait out the weather. They texted my husband that they would be here on 6/16/2021. I sat home all day waiting for them to show and nothing. My husband finally texted and asked why they hadn't shown up at 4:56pm. He received a text back saying it would be lunch time the next day before they arrived to finish our install. The following day my husband messaged at 2pm asking if they were still coming and finally received a message back saying they would be at our home at 4pm. They finally arrived at a little after 5pm. The boss of the install moved the sand in place and left two workers to complete the installation. I will say that the young man and the gentleman Ivy that were left to complete the install were absolutely awesome. Unfortunately, they worked until almost 11pm and could not cut the liner to place the pump and return lines. We were told that they would return the next day around 4 or 5pm to cut the liner. Was also told that worst case scenario it would be Saturday morning on 6/19/2021. Of course no one showed. My husband texted and asked why yet again we still don't have a fully installed pool. At 947pm the installer messaged back that he was a no show because he installed his 10th pool that week and they worked 90 hours this week and that he would try to come on Sunday even though it's Father's Day. I completely understand that these guys are swamped, but the company needs to be more transparent about installation dates and the installers need to be held accountable for showing up when they say they will. I have over 15,000 gallons of water sitting in a pool that is not finished and I can't even finish it myself because it will void the warranty. As of this date, still no completion date. Not to mention that when I called to complain I was simply told to "just come down and I'll refund your money". I wanted a pool, that was the whole point. We are at 11 weeks from the purchase date as of tomorrow. Definitely not worth the hassle of dealing with this company. This is one of the most unprofessional experiences I've ever experienced with any company. read more

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If I could give 0 stars I would. made a large purchase, felt taken care of and was asked to make a google review right then and there at purchase. Which I did. 4 months later to find out never received the product. all they work for is google reviews . Poor company . Do not purchase here . Do your research read more

My wife and I purchased a new spa and were having a minor issue with it, I called the office and they sent Damion and Kyle over to check it out and the problem was resolved in short order. Those two guys are awesome and are great representatives of Pool and Spa Depot! read more

I know, I know the price gets you. How could you pay another company more money for a similar product? This is why you should not employ Pool & Spa Depot of Clarksville, TN to build a pool on your property. On September 28, 2021, my husband and I signed a contract with Pool & Spa Depot here in Clarksville, for a 18x38 rectangle pool with an 8' deep end. We wanted a wide pool that was at least 8' deep so we could accommodate our family and guests diving from a rock that we wanted to use from our property. A BIG reason why we signed a contract for this pool in the fall, was we needed this project done prior to the summer of 2022 due to some huge commitments that we had. We were assured that "we would be swimming by May of 2022". We paid the initial $500 down payment and the first draw of $14,400 to Pool and Spa Depot. In order to help our project stay on track, I completed and paid for the septic tank set back requirements in October 2021. I did this so Pool and Spa could pull the building permit. Pool & Spa Depot required all of the parts for the pool to be in before construction could begin. When everything arrived 3 months later in January of 2022, we were told that they couldn't begin due to a truck load of steps being broken. In order to stay on track, we reluctantly agreed to move forward with another comparable pool with an 8' deep end, which was in stock. Even with this change, they still didn't begin construction until April. This 3-4 month delay had no excuse. I constantly called during this time and was only told that they would begin "next week". When they finally began construction, they requested more money, I refused until they got back on our agreed timeline. They continued to delay construction without excuse for a few additional weeks. When they finally showed back up at our house, they installed the concreate in the bottom of the pool incorrectly and poorly plumbed the pool. The plumbing had to be redone 3 times!!! At the end of most of the construction of our pool, it is very noticeable the sloppy work that has been done. Our biggest issue with the construction quality is our pool was built with a 6' deep end instead of our contracted 8' deep end!!! Pool & Spa also sold us deck jets that they knew our pump could not support and refuse to install. Pool and Spa Depot refuses to finish the job, make things right with us (refund money to accommodate the mess up of a 6'deep end), and they have been infuriating to work with. When a company can take advantage of their local Sheriff believe me, they will take advantage of you too. read more

They hung up the phone multiple times on me instead of asking me to hold. When I called through the corporate office switchboard they answered immediately. All that to find out they don't sell Hayward replacement parts anymore for cleaners purchased through them. Would definitely not recommend! read more

We purchased our pool from the Clarksville location. I swear once the ink was dry on the paperwork all customer service has been downhill. I was in there this mornin, 4 people standing behind the counter, there were 5 people but 1 was working. Left after being ignored for at 7 minute, Went to another pool store that took care of what I needed. Thank you Sango Pool and Spa. read more

Price is good but have had nothing but bad experience otherwise. Customer Service is horrible and unreliable. No one communicates with each other or puts info in system.They broke my fence and then the scheduler yelled at me calling me a lair claiming she told us that's what they were going to do. Then pool was installed I was told to fill the water I started doing that went to appt came home to liner all down. They came to fix it and did exactly what we was told not to do. Do not get in the pool till it is filled it will cause foot prints all in the bottom. Well now we have hard foot prints all in bottom of our pool and pretty sure water got in the sand which is why it is hardened. Then filled it with water rest of way had 3 leaks called Friday when pool filled and we saw leaks. Was told someone would be out Saturday waited no one showed. Called Monday was told the ticket was never made someone would be here Tuesday No one Showed. Got call end of Day Tuesday saying they see a ticket was created Monday but store manager said he sent someone out to fix it Saturday. WE explained it all so then got scheduled for 8am Wed. No one showed. So we called at 11:30am and Finally Tech showed up at noon. He stepped in all the mud and climbed back into the pool with mud on his feet. He was cussing in front of my kids. The first crew was smoking in my pool as water was filling spit in my pool and even laid down in the water and was acting like he was swimming. Totally unprofessional and nothing was done correctly. Now I am going to have even higher water bill because leak from friday to Wednesday drained alot of water and now having to refill it! Do not recommend this company at all!!!!!!! read more

Came in the other day to get some tubes so I could go sledding in the snow and the staff was super helpful and even pumped them up for me!

(REVIEW BY WIFE).... BUYERS BEWARE OF POOL & SPA DEPOT... Purchased a 27ft pool with installation on 4/5/2021 from Pool & Spa Depot in Clarksville, Tn. We were told that we had to acquire the permit and 811 dig ticket. Was told by both places that the pool company is responsible for both. Was told 2-5 weeks for installation. We were finally given an installation date of 6/5/2021 after being told that key components of our pool were not in stock. They came out, my yard was destroyed by the bobcat dozer. As the install continued we were informed that the ground was too wet for the pool to be installed. While here they filled a pool bladder with an unknown amount of water that was emptied because they couldn't leave it. They would come back after the weather provided a number of hot dry days in a row. We spread lime to hasten the drying process. It did rain for days on end and we just had to wait out the weather. They texted my husband that they would be here on 6/16/2021. I sat home all day waiting for them to show and nothing. My husband finally texted and asked why they hadn't shown up at 4:56pm. He received a text back saying it would be lunch time the next day before they arrived to finish our install. The following day my husband messaged at 2pm asking if they were still coming and finally received a message back saying they would be at our home at 4pm. They finally arrived at a little after 5pm. The boss of the install moved the sand in place and left two workers to complete the installation. I will say that the young man and the gentleman Ivy that were left to complete the install were absolutely awesome. Unfortunately, they worked until almost 11pm and could not cut the liner to place the pump and return lines. We were told that they would return the next day around 4 or 5pm to cut the liner. Was also told that worst case scenario it would be Saturday morning on 6/19/2021. Of course no one showed. My husband texted and asked why yet again we still don't have a fully installed pool. At 947pm the installer messaged back that he was a no show because he installed his 10th pool that week and they worked 90 hours this week and that he would try to come on Sunday even though it's Father's Day. I completely understand that these guys are swamped, but the company needs to be more transparent about installation dates and the installers need to be held accountable for showing up when they say they will. I have over 15,000 gallons of water sitting in a pool that is not finished and I can't even finish it myself because it will void the warranty. As of this date, still no completion date. Not to mention that when I called to complain I was simply told to "just come down and I'll refund your money". I wanted a pool, that was the whole point. We are at 11 weeks from the purchase date as of tomorrow. Definitely not worth the hassle of dealing with this company. This is one of the most unprofessional experiences I've ever experienced with any company. read more

If I could give them a zero rating I would. let's start off with their installers leaving their PERSONAL trash in my yard for ME to pick up during COVID-19, Gatorade bottles, cigarette butts, lunch trash, sweat rags. Then the installers left all of my manuals in the empty pool boxes which were left in the middle of my yard & ended up getting rained on. I wasn't aware that my manuals were even in those boxes so they were ruined. No one went over ANYTHING with me, how to work the pump, how to install the pool alarms, how to work the filter, how the skimmer works, NOTHING. They've come out twice bringing me piece of my pool that they forgot to bring when they first came out and I STILL don't have everything that I'm suppose to have. I'm STILL waiting for my pool alarms, pool lights & pool cover. So I now have to watch my children like a hawk around this pool that doesn't have alarms nor a cover thanks to them. After paying almost $9,000 for a pool and then ended up having to do EVERYTHING myself, the permit, the sand, hire an electrician, backfill all of the dirt they left piled in my yard, it isn't worth it. I wish I would've went with another company to have my pool installed. The ONLY good thing I have to say about this experience is the excavator guy, RICKI was amazing. I picked up plans from the environmental services to show the pipes running through my yard and they weren't accurate so things got stressful. We ended up having to move the pool over, which the company DID allow. this man without hesitation stayed until 9 at night to dig a second hole for my pool. He was extremely professional & patient. He took a very stressful situation and made it so much less stressful. This company needs 10 more like him. Kudos to Ricki. To sum things up YOU pay $9,000, YOU pay for your permit, YOU pay for your sand, YOU pay to have an electrician run GFCI outlets & for the pool to be bonded (which when I purchased the pool I was told I just needed to run an extension cord to the pump), YOU pay some one to tech you about the pool. THEY dig a hole, THEY sit the pool. THEY give you half of the stuff you purchased, THEY leave personal trash for you to pick up. TO THE OWNER.. before you get on here trying to smooth things over as if I'm blowing stuff out of proportion (as you seem to do on the others negative reviews) how about you call me and fix the problem FIRST, or you can even refund me half of my money since your company is incompetent and not worth the nine grand I paid. read more