Best choice in the upper Cumberland for any of your outdoor relaxation needs. They have everything to maintain my pool as well. The staff is very knowledgeable also read more

Return phone calls. Provide prompt service with qualified service technicians. Don't make the customer jump through hoops to get a response. There are a lot better pool installers and suppliers than this organization. read more

Horrible customer service.. lied to us about the hot tub... and then we were told we had to drill our own drain valve. We bought a 5 k hot tub we have to drill out to get a drain valve installed.. they don't do that anymore.. stay away if you value service and quality . read more

World's worst company to do business with.They 100 percent need to close down or sell. They charge 100 percent up front for everything. You don't get any updates on time or if they come at all. They leave a huge mess. Boxes and trash everywhere. Taking to a manager is like taking the pope you will never get to speak to him. Also they charge you tax on service with is illegal. But basically they don't care you would have to sue them or just not work with them . No companies charge tax on a service call. It's not a product. All around nothing good to say about them. read more

Pool & Spa Depot - Couldn't even take the empty box and empty bags with them . - Hot Tub & Pool Near Me - Cookeville, Tennessee

They installed my liner in 2023 at close then I went to.open the next season and had leaks galore.

Hot tub was delivered and old one removed just fine. Guys didn't know they were removing one but just shrugged and said it happens. After looking at wiring, it was noted that 120v would not work on this tub. Even called Celtic for verification. No biggie, just another 1400 bucks to pull the 220 power. When it was delivered there was no filter. Called, emailed, texted, called, emailed and still no filter. They don't even have the courtesy to tell me which kind it needs since I didn't receive a manual or anything. I like the tub, just wish for some good old fashion southern hospitality. read more

They have a good price but no service after the sale . Missed first date no problem then say your first on the list the next day wrong was number 2 .Get pool filled up has leak we will get to it when we can .so can't use pool they can come and fix. read more

Pool & Spa Depot - Hot Tub & Pool Near Me - Cookeville, Tennessee

bought a pool from there and no customer service after the sale. installers are unprofessional and leave all there trash behind. The cookville store manager and the owners "right had man" Chad , Ann in the office and the owner of the company Peter promise the moon and stars and deliver nothing! Poorly run company from the owner down to the folks doing the install and repairs. Buyer beware. They will take your money and leave you to dry trying to figure out how to deal with your problems. Company deserves to go out of business. read more

Pool & Spa Depot - Hot Tub & Pool Near Me - Cookeville, Tennessee

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I needed help with the settings on my Celtic Luna spa, Annie & Jeff both came to the phone & talked me through it. Annie was available after 5pm, when I got off work. I didn't know that service was open 7 days a week! Good to know!! I was happy that my questions were answered! read more

Had water tested today to see what I needed. Was told I needed to lower my phosphate level...ok...and what I need are these cool little tablets.....which are buy 1 get 1 free. Ok...so my total for a few simple chemicals was 80 bux....I'm like what happened. Well the phos reducer is 40 bucks but hey it's buy 1 get 1 free. Problem is I won't need em again until maybe next year ANd they are 20 bux on amazon and eBay. Chemicals there are jacked up so far its embarrassing read more

Amazing customer service. My husband and I are relocating from Michigan and the company is by far so professional! They have gone out of their way to assist us with our needs and make sure we make the right decisions on a property for a pool! We will definitely be using them once we close on our home! read more

We payed in advance for a pump and saline system that was in stock and in store several weeks ago. We were scheduled to have it installed and everything seemed to be going smoothly. It's an indoor pool so we took time off work to make sure we were available and then nobody showed and nobody called. When we called we were told that someone sold the system we already purchased. Since we'd already paid, we rescheduled for 2 weeks later. This time we adjusted a vacation and took time away from work to be available. Again after sitting around all day, no call and no show. We called Pool and Spa Depot to figure out what happened and were told we would get a call when the tech was on their way. There's never any communication made to us about delays or cancelation so we're stuck sitting around twiddling our thumbs wasting vacation time. After calling to try and get this project we paid for around a month ago finally done we were placed on the books for today at 8am. Again no show, no call. I just called and spent 20 min trying to get some kind of answer or assurance that the work we paid for would be completed and there would be some kind of communication so I'm not waiting around until 8pm on another Friday hoping the tech will show since their phone staff is off hours before that. This was apparently too much for them and they would rather refund than complete the task that was paid for and the primary function of their business. Pool and Spa Depot's lengthy hold recording promises "We want to be convenient and accessible for you. " but instead what we got was a month of wasted time, 3 wasted vacation days, no call backs, no work completed, and eventually a refund because they can't keep their word to communicate or not sell products you purchased. It's very obvious when speaking with customer service that they just don't care either because I was told that people need to be flexible with scheduling. I feel we've been more than flexible and Pool and Spa Depot needs to learn how to communicate and do their jobs. read more

So had my pool installed and was never told that they were leaving all the rocks and dirt around the pool. When I say around the pool there are rocks laying up against the pool. My husband even paid them more in cash to dig more. Called the company and was told all the dirt is my problem and hire someone to take care of it. Ugh!! More money. I have ha problems with this company since day one. It's a nice pool but look at my yard. So after posting this review my nightmare continues. The pool is not right post buckled and pool not on track. Had to drain pool and call company again was told that they have " seen worse ". I am still trying to get my pool fixed and Jim from the office keeps making excuses to why he won't fix the mistakes. Biggest headache is the world don't use this company customer service is worse I have seen. read more

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Very professional and very helpful and knowledgeable sales person! Would come back for all my pool and spa needs

We just Recently bought a pool. Our salesman Matt was very professional and knowledgeable.He answered all her questions made the process very easy. So if you need a pool go see matt. read more

This place is a rip off. Paying 100% of a service call BEFORE the work is completed is insane. This has happened multiple times over the years. And this place installed my pool. read more

I had a service tech come look at my hot tub that was not heating right, very polite and did a good job. Then he told me I needed a part that would be about 600.00, well okay. He returned to store and ordered the part it was 800.00 plus another 195.00 service fee to install. They made me pay 100% of the part up front, then told me it would be a couple of days. 2 weeks later they come back to install the part and open the box and it is used part. He goes back to re-order part that supposed to be here in 2 days. 12 days later they finally get the part in and tell me it is 104.00 more dollars to come install and if I don't pay they will take my install off the books after I have already spent almost 1000.00. They are like pirates holding my part for ransom and say it is company policy. Well after this they won't have to worry about my business, that is if I even get the right part. Go somewhere else to do business. These are the people I bought my pool from and the install guys left a mess and trash everywhere. Didn't even put my ladder together. Should have taken that for a sign. Tech came to install part and left without checking to see if it was even fixed. Didn't fill hot tub to see if it was heating. read more

Understanding that this is the busiest time of the year for you and probably the busiest year in pools sales, I knew I'd have to be patient going into this purchase. We visited the Cookeville location on May 23rd and picked out a 33x54 pool. We were told a 4 1/2 - 5 weeks. Ok, that's expected. So on around week 5 I called and just inquired as to where we are on the list. I was told to call back on Thursday because that's the days the scheduler is there. So Thursday I called around 930 and never got a call back so around 2 my husband called and requested someone call me. The gentleman was very smug and aggravated. He told me he couldn't give me a time frame and said I'm 18 on the list... ok. I understand. They are busy, he's under a lot of stress. I thanked him and hung up. Yesterday I received a call from him stating they would be out next Friday to install our pool. I ask if someone had to be here during, he said only for the digging. (Which we were not told during the purchase). My husband and I are both essential workers so my husband called back and politely asked if they could give us a time frame as he would have to take off work to be here. He works 30 minutes away and due to his importance at his job can't miss an entire day right now. He was informed the installer had no idea what time he'd be here as they had several pools to install that day. Ok, understandable. My husband then ask, is there anyway you could call me when you are on your way to our house so that I can leave work and be there... nope... he was told they have 3 crews working and they would not be able to do that. So, after waiting 7 weeks for our pool install, we made the choice to cancel. If this is what service is like before the pool is even installed, I can't imagine what it would be like if there was an issue. I am very disappointed as I have wanted a pool for years. It's understandable that you are busy and behind, but what happened to at least trying to accommodate or be helpful to the customer? read more

We got a new pool last summer. We had pools for several years in the past and finally after shopping around decided to go with this company. They were great with giving us the answers to our questions in regards to the new filter system that we were new to. Even after the pool was installed and thruout the season and including getting ready for the winter, they've been awesome. Getting ready for a new season and we are confident in getting any help we might need. read more

They are the worst. Their customer service sucks!! Stand in line for a half hour for a water test in a smoking hot store behind one other person.. Never even acknowledged me. Ordered a spa that took 4 weeks longer than expected and found out it was in their Nashville warehouse the entire time. Finally got delivered, wrong cover and wrong steps. Then they want me to drive the wrong stuff back for replacement. Go buy your stuff anywhere but there.. read more

Worst service ever. Don't even bother to call. They can't answer your question, just want your number for call back, which never happens. Pool installed 3 inches higher on one side and blocks used to level pool are pushing against liner. Issues go on and on. This has been nothing but a headache. I basically have a $10,000 hole in the ground, which they charged me full price to dig and I had to get someone else to dig the hole. If you really want a pool, go somewhere else. read more

Pool & Spa is an excellent store. Top quality pools , spa 's , sauna's and many other products to make your home more enjoyable for the family. Excellent staff , very friendly and knowledgeable. Great service. read more

Go anywhere else. Every time I bring in a water sample they try to sell me a fortune in new chemicals. I have yet to get a plausible answer on why the test strips (they sold me) say the water is fine, but their test reading says I need another $160 worth of new chemicals. They ridicule me for buying cheaper chemicals from another supplier, and have gone so far as to say that if I bought my chemicals from Lesley's or Costco I need to DRAIN MY POOL and start over. They only care about the fast buck, not keeping satisfied customers. read more

We went to Pool and Spa Depot in Cookeville a couple of weeks ago (July) and saw a plug and play hot tub we wanted to purchase. Mind you, we bought 2 hot tubs from them in the past, both cash purchases. A Nordic which was excellent and then a Waters Edge that gave us some problems. Getting Jim, the manager, to respond on those issues was like pulling teeth. Despite that, we returned to make a third hot tub purchase from them. We were told they couldn't deliver the tub until November 2020 or maybe January or February 2021 due to parts and delivery issues caused by Covid. We asked if we could purchase the floor model. The answer was a firm no. As return customers, we weren't given any consideration. And, if we heard that their inventory issues were caused by Covid one more time, we were ready to scream. Fast forward: we went to another spa retailer in Crossville, found exactly what we want, got a great deal, and the tub will be delivered on August 19th. We were treated like valued customers. There was not one mention of Covid interfering with inventory and/or deliveries. Apparently, the Covid virus is picking on Pool and Spa Depot (eye roll). We'll never do business with them again. read more

Second year for the pool .All the parts are failing -leaks .Sand filter doesn't work as it should.Poor istalling by their Pros is failing.They wrecked all the plastic threaded parts and it makes it impossible to replace items easily.The pool and supporting parts should last longer than 2 years.Oh check out the warranty. read more

This was the worst experience I've ever had . Dealing with these people is like pulling teeth. The customer service stinks . I had a pool installed it took a month in a half when I was told it would be 3 weeks. They tore my yard up so bad and didn't even at least straighten it out before they left . They also installed my pump in the mud the motor was literally sucking up dirt so I had to reinstall it on bricks myself. When I got the pump running it started leaking out of all the fittings. Everytime they set up a time for them to come do the install they never showed or showed up 3 or 4 hours late every time. They had me order twice as much gravel and sand than we needed but charged us for moving it all. Which left me a pile of work And twice as much money than expected.this has been the worst .DO NOT GO TO POOL AND SPA DEPOT!! read more

Pool and Spa depot in Cookeville, TN sucks. The employees and managers are only trying to get your money for their crappy products. The customer service is soooooo BAD. I had two people dealing with me back and forth and never did I have full attention of who was helping me. All they kept saying inbetween trying to speak to me and interrupting and waiting on other customers was it is great and better than what you have. I will never make another purchase from there. Jim told me how great their tiger shark filtering system was compared to my intex sand filter system and he was sooooo WRONG. That system is a piece of crap compared to intex. But it was my bad judgement and wanting my pool in use to purchase it quickly upon Jims advice. He said it was great and better than what I had. Well that is BS. So I returned it for a refund. But they did NOT give me a full refund. Jim was going to send someone to my house and throw in all theses freebies to keep me from bringing the system back. But I was not keeping their piece of junk. They will throw in all these free products for you to keep it, but won't fully refund your money? Waste of time and don't ever go there for ANYTHING. read more

when we bought are spa here it was three later then told it would be .then come to find out its sitting in Nashville did not come with chemicals like was told it would had to go to Cookeville and get them. Had to get a guy down the road to set it up because they could not get it where it need to go very on happy!!! how ever we have been treated great at the store ever since read more