I'm leaving this review to document my experience with Platinum Pool Service. Unfortunately, the…read moreservice we received was extremely disappointing. Despite multiple visits, the pool and spa were never properly repaired -- the thermostat was not fixed, the pH levels were not balanced, and the system ultimately failed inspection. We have the inspector's report confirming these issues. Communication with the office was one of the biggest challenges. Rebecca, in particular, was consistently rude, dismissive, and unprofessional during multiple phone calls. Instead of helping resolve the issues, she often spoke in a condescending tone and made the process even more difficult. Several of the technicians privately mentioned they have had similar issues dealing with her, which only reinforced our experience. Attempts to reach the owner went unanswered, and calls to Jonathan, one of the technicians, were not returned. Because the spa still wasn't working after repeated visits, I paid Jonathan $50 in cash just to get it operational -- yet the problems continued. Nothing was fully resolved, and we were left with a failed inspection and an unusable pool and spa. We will be submitting all documentation to the BBB, including the inspection report and communication records. Based on our experience, I cannot recommend this company.

Claimed to be 2-3 weeks out before they could make it, showed up 2 days later unannounced and I…read morewasn't ready for them. Charged me 100 dollars. Wouldn't recommend them