We have used another pool company for years and thought we would try platinum pools as they are…read morecloser. We asked them to open our pool, look and give us a quote to replace our pool lights. The guy that came out was very nice. He found an issue and sealed it but said they needed to come back to fix it permanently. We never received a quote on what it would cost to fix the lights, never followed up on the issue that needed some additional work and it took a couple of months before we got our bill for the pool opening and green to clean. I gave them three stars due to how friendly the pool guy was but was disappointed on their follow up and late billing.

I'm leaving this review to document my experience with Platinum Pool Service. Unfortunately, the…read moreservice we received was extremely disappointing. Despite multiple visits, the pool and spa were never properly repaired -- the thermostat was not fixed, the pH levels were not balanced, and the system ultimately failed inspection. We have the inspector's report confirming these issues. Communication with the office was one of the biggest challenges. Rebecca, in particular, was consistently rude, dismissive, and unprofessional during multiple phone calls. Instead of helping resolve the issues, she often spoke in a condescending tone and made the process even more difficult. Several of the technicians privately mentioned they have had similar issues dealing with her, which only reinforced our experience. Attempts to reach the owner went unanswered, and calls to Jonathan, one of the technicians, were not returned. Because the spa still wasn't working after repeated visits, I paid Jonathan $50 in cash just to get it operational -- yet the problems continued. Nothing was fully resolved, and we were left with a failed inspection and an unusable pool and spa. We will be submitting all documentation to the BBB, including the inspection report and communication records. Based on our experience, I cannot recommend this company.