We initially contacted the local Caldera dealer to service the spa we inherited at the home we…read morepurchased. After leaving 3 messages and talking to 3 different people without getting anyone to show up, we reached out to Caldera's headquarters for alternative support. They provided Mr. Novak's contact information & we were very thankful for the referral. Mr. Novak returned our call immediately. He showed up when he said he would, diagnosed the problem, provided a temporary fix and provided education on what to expect next. Since we didn't inherit a manual with the hot tub, he made a special trip back out to our home & dropped off a copy of a full manual without charge. We subsequently needed to contact Mr. Novak again, as we anticipated based on the education provided. He initially attempted to help us troubleshoot over the phone on a Friday evening into the weekend when we had company using the Spa in an attempt to get it working again quickly. Mr. Novak then showed us the issue and walked us through the options. He called to see if the part we needed was going to be available for order while he was with us so we would know what to expect for pricing and timing. The part was ordered and received on a Friday. Mr. Novak was going to be out of town early the next week, so instead of making us wait, we got a call Sunday afternoon letting us know he had been out & completed the install so we didn't have to wait for his return. Mr. Novak was very patient with our many questions and provided valuable education and service. He was very responsive and very professional. The fees for his service were also reasonable. We will contact Mr. Novak again should we need help in the future. He has earned our trust!

Mr. Novak is the absolute best and we are so lucky to have found him!!! We had been having issues…read morewith what we suspected to be one of our pumps, and called a number of local hot tub repair companies to get some help. All of the other companies wanted to charge $85-100 just to come check out what the problem was, $400+ for a new pump, not including taxes and fees, and $85+ per hour for installation. Mr. Novak, however, was different. When I called him the first time, he was extremely kind and informative. Although I repeated what others had told me was the problem, he asserted there was no way that someone would be able to tell what the problem was over the phone, and that he would be happy to come out and check things out for himself. Why waste the money on a brand new pump when it could be a minor issue? He managed to stop by the very next day between calls to check out the hot tub and to investigate whether the pump was the issue. He also came back AGAIN to run multiple tests to confirm that the pump could not be repaired as opposed to being replaced. THIS WAS ALL FREE OF CHARGE. He was able to order a new pump for us, which was almost $100 less than what others had quoted and arrived in just a few days, and only charged us for an hour of work, which was also cheaper than what I had been quoted by other companies. He got our hot tub working like new and ready for us to enjoy within no time! I will also add that Mr. Novak noticed that we were missing the cap for our filter, and stopped by a few days later to drop off a spare that he had. WHAT AN AWESOME GESTURE AND CUSTOMER SERVICE!! I can't say how much again we love Mr. Novak and look forward to using him in the future for whatever hot tub needs we have. Thanks Mr. Novak!!!!

I had to buy a new sand filter pump for my pool today. Art was very helpful and went above the…read morecall of duty being helpful and answering all my questions. I'm very grateful for his patience and his excellent customer service.

If you are even thinking about getting a hot tub, go see Sarena at Outdoor Living Pool & Spa…read more I did a LOT of research and visited multiple places, and the difference with Sarena was night and day. She actually took the time to answer every single question (and I had a lot), responded quickly every time I reached out, and never once made me feel pressured. What really stood out was that she wanted me to get the right tub, not just make a sale. She walked me through different options, explained everything clearly, and even came out to our house to measure the space so there were no surprises. On top of that, she made the whole process so easy--everything that was included, she clearly explained, and made it stress-free. By the end of it, I felt confident, taken care of, and actually excited about the decision. If you want someone who is knowledgeable, responsive, and genuinely cares about her customers, Sarena is the one to work with. Highly, highly recommend.

Recently purchased a hot tub and three weeks later a crack in the drain occurred. Super bummed…read moreabout this and having to order a replacement tub. Said this could take up to TWO months! But very impressed with their promptness. Will update on how long it takes to replace this tub. :) Mike is great to work with.

I have been using this Leslie's for our pool supplies for the last 3 years…read more I have nothing but the best service and experiences here. Ashley has been the store manager the entire time and has gone above and beyond for us. I love that the chemicals are much higher quality that other places Example Leslie's shock has 76% available chlorine to the 50% available you could buy at walmart or other places. So for the extra buck you get more product! I have also ordered some custom equipment as well, Ashley has brought in a new light housing and some great solar lights toys as well. She went out of her way to track down from other stores multiple items and get them in for me.

Leslie's has the worst customer service. I dropped my pool cleaner off to be worked on at the…read morebeginning of April and was told it would be about 2 weeks and I am now looking at them having it for 6 weeks and my husband went in the other day to see how much longer and they said they had no idea, they haven't even looked at it yet, but mine will be one of the first to be looked at whenever they get around to it. No calls, no updates, no apology, nothing. This store has been terrible since Ashley left.

Jason was a life saver when our hot tub needed servicing! With a hot tub on the blink that was…read moreonly two years old, I was hugely disappointed to discover Barefoot Spas went out of business earlier this year. Assuming it'd be easy to get someone to come out and assess the situation, I proceeded to call several Omaha-area hot tub companies with little success. They either didn't service our product or didn't even bother to return our calls. Grrrr!!! Fortunately I stumbled upon Jason who promptly responded to our service request and quickly made time in his schedule to inspect our hot tub and diagnose the issue. I was pleasantly surprised he found a replacement pump for nearly $200 less than I would've paid online and then he installed it the day it arrived. He was easy to work with through the process...great customer-centered attitude, conversational, and extremely honest! I wish I could thank the author of a random post who mentioned he'd worked with Jason earlier to get his hot tub fixed when other businesses had failed to meet his expectations. I highly recommend Jason's Pool & Spa!!!

Jason has been servicing my pool since we moved into our house 8 years ago. He has always been…read moreprompt, and provided the services we needed, (i.e., opening and closing the pool, fixing leaks, helping us with our hot tub. He is amazing, and a delight to be around. His prices are more than reasonable. He is our "go to" guy!

Matt is very knowledgeable and helpful! He is also very friendly and always willing to give me…read moregreat advice! I highly recommend Bonsall Pool & Spa!

Bonsall was amazing. my hot tub needed a part to keep it heat. Their technician arrived on time and…read morewas able to fix my hot tub on the coldest day of the year. Thank you to the Team!

Thinking about putting a pool in?!?! If so you must include DMS as one of the companies you request…read morea bid from. They do fantastic work and on time. They turned our backyard into a personal paradise with this salt water pool. In addition to the pool they did the retaining wall and all the landscaping around the pool. We love their work so much we almost alway tackle a bigger project a year with them. This year it was leveling out a very steep piece of property with another retaining wall and beautiful rock garden.

Great experience with this company! Professional, courteous, and wonderful to work with from start…read moreto finish! Highly recommend!

From the owner: TMG Enterprises is a full-Service landscaping company offering lawncare, snow removal, and…read morelandscaping solutions. Our project managers provide fully customized designs and lead the construction crew, to ensure we meet your needs and specifications. We provide reliable, competitive lawn care and commercial snow removal accounts. We manage snow and ice removal for many of the largest commercial properties and parking lots in Omaha. Our managers work with you closely to develop a snow and ice management plan to meet the needs of your business and your budget. Lawn renovations and clean-ups are some of our favorite projects. We will aerate, overseed, and top dress your lawn to get thick new turf established. Add new edging and mulch for a fresh new yard!