I had my pool built with Rosmel Pools a little over three years ago, and in August the pool pump…read morebroke down. What frustrated me the most was finding out that the warranty had expired in June -- less than two months earlier. The company only works with Jandy pumps and did not provide me with any other option except replacing the entire pump, which I find unacceptable given the short lifespan. I expected higher-quality equipment and better customer support for a pool that is just over three years old. This experience gives the impression that there is little concern for the customer once the installation is completed.

I promised to give an updated review and here it is. It's…read morebeen about 9 months since pool has been finished. Overall we were doing permits for 8 months. Communication after this initial review improved. I was getting weekly calls from lady handling permits and even sales rep when needed. I did still have to speak to the engineer at the DERM department on a weekly basis too to make sure that both parties were understanding each other bc the special permit got "denied" 2 times. I do have to say that once pool construction began everything ran really quick and fast. We had a pool before Christmas. From the ground breaking to the finish work I had Pepe and another superintendent come in to supervise the work at least once a week or they will come and prep for the next part. I was also almost at all inspections and spoke to the inspectors as recommended by Pepe. Overall, I do believe that they have to communicate with the clients more often during the permitting process and specially when there are special requirements for a permit due to the property. So far my pool looks beautiful and it hasn't had any problems.

If you're looking for a hot tub this is the place to go! It's not a fancy show room it's just a…read morewarehouse with lots of hot tubs/ Jacuzzi. It's a family owned business which allows for deep discounts. I got a great deal from Mark! I did a lot of research before my purchase so I had lots of questions. Mark answered all my questions without any hesitation. He, even threw in couple extra freebies. I'm so happy I found this place! I can't wait to have my tub installed! If you're in the market for a hot tub or Jacuzzi check this place out, you won't be disappointed!

BEWARE: Worst Customer service they sell you a tub with a crappy warranty and when you call with…read moresimple questions leave you high and dry... When I went to buy they do everything but buy you dinner after that crickets! Careful with Waters Edge Tubs not worth it at all cant even contact the company!

We hired Twin Lakes to refinish and retile our pool and we could not be happier. They were very…read morecommunicative and showed up when they said they would. The pool was finished on time and it turned out great. We definitely recommend them.

Very helpful swimming pools can be tough Always have an…read moreanswer to keep my pool Sparkling

Rude (non-customer oriented) staff. Isn't it funny how nice people are when they're selling you…read moresomething? All smiles! But when I asked them to honor their so called "lifetime warranty", the smiles were long gone. Better to simply go online and buy the same grill from someone else - shipped to your doorstep.

This place is a scam. Order not filled for almost 6 months. After 6 months of the runaround, I had…read moreto threaten to sue to get a refund. The staff member didn't care and treated it like a joke. Buyer beware.

Great people and great service. They constructed my pool…read moreand had everything in order very quickly. Answered all my questions and made me feel very comfortable during the process. Overall a great Job and will recommend them to anyone that is looking to build a pool.

Not happy at all with their customer service treatment. Poor verbal/written communication of their…read morefees before starting a project. harassing collection calls with NO prior notification or written acknowledgement to the client. Poor accounting post payments toward clients open balances. Good builders. Terrible experience as a client and very poor on service treatment to paying clients.