Scott is truly awesome! My pump went out and reached out for a service appointment to possibly replace the pump (after one company told me it needed to be replaced). Scott called me and took the time to talk me through a couple trouble shooting ideas / tips. After one of Scotts suggestions my pump started right up! Almost spent quite a bit of money replacing the pump when it was a simple fix. Scott didn't have to help me (random person calling) and could have charged me for a service call to come out instead. Thank you Scott! read more

Pool Motor Supply (Scott Smith) has done consistently outstanding equipment diagnostic, repair, replacement and related installation/electrical work for us for years and has once again delivered excellent service today by replacing our timer box dial on a Sunday morning. Scott is very knowledgeable in the pool equipment arena, has always recommended and installed the best and most appropriate equipment for us at the best price and has been 100% reliable over the years with an ongoing emphasis on professionalism and integrity. His pricing is very competitive and is so easy to understand that I don't recall ever having to question one of his invoices. So next time a pool equipment problem arises instead of calling a big box store or another independent services provider give Scott a shot at your business. You won't be disappointed and will likely become an ongoing Pool Motor Supply customer. Yes, Scott's really that good!!! read more

I am not type of person to write review due to lack of patience and skill, though I wanted for good service. I couldn't prime my pool after motor run on low water and found Scott Smith online. Glad I found him. I had someone came by gave quote which surprised me but thought it is expected. Scott suggested options, repair or replacement with new VSF for long term power savings. He was patient in explaining the options, not pushy and even suggested check alternative places which turned out to be less expensive if I have chosen to replace the pump set. Decided go with him due to integrity and expertise. Today he did the repair and happy with the result; and only replaced the parts which really need to be. His charges are reasonable. read more

Scott is very busy, but he was able to get my pool pump back up and going within a few days. He is completely thorough, professional, efficient, honest and friendly. I asked him to explain a few things to me while he was there, and he gladly took the time to explain in complete and basic detail so even I could understand, even though he was very busy. I think his charges are very reasonable. I would recommend this company to anyone, and I will use them again when the need arises. read more

Pool Pump Experts - Pool Motor Supply - Pool filter gauge thingy! - Pool & Hot Tub Service Near Me - Plano, Texas

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My elderly parents pool pump motor went out and they got a quote from another company. This company only wanted to sell them a 4000$ vsf pump. Luckily I found Scott's company and he got me a quote lightning fast and fit the repair in so much sooner than I even imagined. He got the pool up and running in an hour. He saved my parents a ton of money, me a ton of aggravation and gave great advice for getting the pool funk cleaned up. I will never call anyone else! Thank you so much for your amazing service. read more

If you read nothing past this first sentence please know this company deserves the highest of high ratings!!! Our pool filter motor went out and I had a very hard time finding pool companies with enough expertise to help understand what exact model to replace it with. Two different branches of a major company in the area didn't have subject matter experts near by. A couple other pool companies didn't answer the phone or be of much help including our own. Nationwide online companies were of little help. I found this Pool Pump Experts and spoke to Scott. He doesn't serve our Grapevine area so he was going to make $0 but spent time to help us understand not only what motor to get but also the seals for the shaft etc. it was tremendous help. A few days later when I finally got someone to inspect our system for the install, they wouldn't install 3rd party motors or parts for various reasons. I can respect that. But when a $400 expense for a motor replacement was turning into a conversation about replacing our Jandy handheld control system with one that can be used on a device through an app for more like $4,700, I felt completely vulnerable as to what prices were in the proper range or what was really necessary. I called Scott back asking for advice. He didn't answer. I figured well he doesn't need to call me back being out of his area. He called back in 5 minutes on his way to his next job. He explained everything in crystal clear terms anyone could understand. It provided incredible peace of mind and allowed us to make a decision either way. Again he absolutely did not need to help us. Just imagine if you are a paying customer how well he will take care of you. On a scale of 1-5, he gets an off the scale 5+++. Very few companies work like this these days. read more

I posted this on Nextdoor and thought that it should go here too. I just had a pool pump crash in the middle of an important start-up: POOL PUMP FAILURE FOLLOW-UP I wanted to take the time to highlight an exemplary service company called Pool Motor Supply and its owner Scott Smith. After being totally frustrated with the whole pool resurfacing and pool pump failure process, I am convinced that anyone who wants a swimming pool needs to plant their feet in concrete. If after looking at the overall ongoing maintenance expenses, increased electricity usage (not insignificant), personal time spent working to keep it up, etc., and you are capable of dragging that block of rock to the bank for your loan, then I guess you really should get one. If not, join the "Y" or any other swimming facility. Put your savings into your IRA or kids' college fund. You'll thank me a thousand times over. My master pool pump crashed on the first day of a pool resurfacing startup. The water circulation is critical at this stage and my pump started leaking like a sieve. I was convinced I was going to have to spend an additional thousand dollars to buy a new pump and pay someone to have it installed. PMS came highly recommended by friends on Nextdoor Neighborhood, but Scott was initially difficult to get ahold of. Let me rephrase that. He didn't get back to this panicked customer as fast as I wanted, but it was well within any other's normal time frame i.e., same day. After hearing my story late yesterday afternoon, he rearranged his schedule to come and repair or replace my unit today. I am glad I called and more importantly glad I didn't take other's advice and try to repair this myself; there were other motor issues that I would not have been able to address. Guaranteed: I would have botched it. The bottom line is, I didn't need a new motor. He repaired the unit on-site in less than an hour for less than $200. I can't thank him enough and hope that this note will insure him future business from others. Obviously, if and when I need my motors or pumps fixed, you know who I will be calling - Pool Motor Supply, 469-655-6815. read more

When my main pool pump failed, Scott from Pump Motor Supply was responsive and knowledgeable, troubleshooting the problem and replacing the motor the same day. Several months later, when that motor had an intermittent problem, Scott was just as professional and responsive in providing warranty service. I am very impressed with Pump Motor Supply and would not hesitate to call them again or recommend them to a friend. read more

I don't have a weekly service as I do that myself, so when my pump stopped working I was scrambling. Scott was awesome, he fit me in quickly came out and fixed my pump with ease. Scott is now my goto guy! Great professionalism, punctual and all around great experience. read more

Dont pay too much for repair or replacement. These guys responded immediately, came within 24 hours and fixed my existing motor for $125, said I should get 4-5 more years out of it. read more

I experienced a power issue with my pump control board and Scott called me back right away when I reached out for help. He walked me through over the phone what to do, step by step with some photos and messages back and forth and we were able to get the pump back up and running. This avoided getting a tech or electrician out here. Really appreciate Scott's help, responsiveness and expertise! read more

Most folks these days won't hesitate to jump on here and write scathing reviews about poor service they received. I'm sure it's a way for them to vent, but not enough people take the time to write positive reviews anymore. Scott at Pool Motor Supply was nothing short of amazing. After my pump motor died and my pool turned into a science experiment, Scott was able to work me into his already packed schedule. For an extremely competitive price he got me up and running again. Not long after, faulty wiring within my original configuration caused the new motor to die. Afraid I was going to get the "that was your equipment, not what I installed" line, Scott made it back out (the day after he got back from a trip out of the country) corrected my faulty wiring, and replaced the motor free of cost. Few business take pride in their work anymore, and stand by their products and expertise. This company, and Scott in particular, have exceeded all expectations. Look no further, you've found the best in the business! read more

My dealing with Pool Motor Supply was as much luck as it was good customer service. I called for help and after some over-the-phone troubleshooting, Scott indicated he would check to see if he had the correct motor in stock to see if he could come by and fix it in a day or two. Turns out that he had a service call one town over that needed the same motor. When that repair was completed without needing the motor, Scott called and came to fix my pump next. Thank you, Scott! read more

My pool pump motor bearings were bad. I was deciding between repairing the motor (replacing the bearings) or replacing the motor only (not the whole pump). I found two places that will replace bearings. I got quotes for bearing replacement from http://www.tgrayelectric.com/ and http://txemotors.com/. Both were around $200 which was very reasonable. I chose to replace the motor rather than repair it because to get the bearings replaced, I would have had to bring the pump to the repair shop. They are not very close to me, it's cold and I don't want my pump disconnected very long. What if I brought it back home and something wasn't right? I wanted to avoid the conversation of whether I did something wrong with it after I left the shop. Warranty, if any, would have been less. Ultimately, I found Pool Motor Supply https://www.poolmotorsupply.com/ and received excellent service from Scott. I can confirm as their website states clearly, it was $429 installed (tax included) with a 2 year warranty. Given the relatively small price difference, that was an easy choice. I called them on Wednesday and the work is done now (Friday). I can't recommend them enough. By the way, Pool Motor Supply referred me to the repair shop to have the bearings replaced (http://www.tgrayelectric.com/). I was very impressed by that. I'm sure they knew once I had all my options laid out in front of me, they would be the obvious choice. read more

I placed a call and Scott personally returned it within about 15 minutes. I described the problem with my pool pump motor (motor humming loudly when attempting to start) and sent pictures. He told me the year the motor was built and suggested I try replacing the 1 year old capacitor. Since I knew how to do that, I replaced it and the pump took off running again. I will definitely call him next time I need work done on the pump or motor. Excellent service! read more

Excellent and above all, honest. I had the exact same problem with my new pump as I had with one I replaced 2 years ago. So why do i have a new pump? Because the last people told me i needed a new motor and it would cost 600+ bucks to fix.... (just the motor). I searched and I found I could replace the entire pump for 650+tax. So that is what i did. Yesterday I'm cursing, because the same exact problem with my new Hayward pump happened again, just 2 years into ownership. I decided to give this company a try and see what they would say. Turns out it was a capacitor that needed to be replaced..... so instead of trying to sell me a motor for hundreds of dollars... i got it fixed for a little over 100. read more

This is a real review (not a promo and not an ad) written by a real homeowner (me), and honestly, I only write a review when a business or service exceeds my expectations, which doesn't happen frequently. However, Scott at Pool Motor Supply saved the day when our pool pump died in the Texas heat. He responded to my voicemail quickly, asked me to text some photos of the pump so he knew brand, model etc., and within a few hours, arrived at our home (on time and on a weekend!) and was able to repair, not replace, the pump within about 30 minutes for an extremely reasonable price. Pool Motor Supply has now become our new go-to pool company because of Scott's responsiveness, expertise, professionalism and fair pricing. read more

Scott did a great job. I will definitely call him again if the need arises

We used Scott recently when our 2004 pool motor went out. They typically last about 15 years so we were due. Dennis did a lot of research trying to figure out if he could do the work required to replace what is a $250 part. Scott's price for part and labor was more than fair. We highly recommend, I am pretty sure he specializes in pool or spa motor repair specifically. Ps Riverbend built our pool in 2004. We have had minimal issues and our pool operation cost are lower than most. The only major repair we have had since 2004 was due to the ice storm shearing Ice off the roof and crashing on our equipment. We are happy with our riverbend pool. read more

Well, I had read some of the reviews about Scott and his Company, Pool Motor Supply, so I tried his services.This has to be one of the most honest, intelligent, owners of a company I have had the pleasure of doing business with. He came out and immediately went to work on my pool equipment. He had the uncanny ability to realize there was an obstruction in my pool line, and he went right too it. He then, replaced the motor that was bad, and got me back on track. I had many questions and his tutorial gave me more usuable information than I have ever had, to better take care of my pool. I totally recommend this company. read more

Scott is truly a blessing from above. I've dealt with other pool service companies and nothing comes close to the service pool motor supply company provides. Scott is honest, reliable and goes above and beyond to make sure your satisfied with his service. Scott is a man of integrity and keeps his word. The prices for pool motors and the two year warranty he offers is definitely a bargain. I highly recommend pool motor supply company for anyone who needs pool motor service. read more

Superior customer service from Scott. On time, at quoted price, courteous and professional. Competitive price and came out on the weekend. Recommend wholeheartedly! read more

I would highly recommend this company for their service, professionalism, pricing and expertise. Scott was quick to respond to my requests, very knowledgeable and of very high integrity. I would give 10 stars if I could! read more

Stop! No need to look any further for a pool company. Words can't describe the outstanding customer service we received today from Scott. I called him thinking that our pool motor was going to have to be replaced and he was out here in 1 1//2 hours. He spent time answering all of my questions that I had. He easily could've sold me a new motor. However, he was very honest and all that was needed was a new capacitor in the motor. He tested the pool water without me even asked him and balanced our PH with no charge. Very nice, knowledgeable, honest, and doesn't rake the bank. Highly recommended!!! read more