I came on an emergency visit: problem with an implant. This is the best place to, they treated me…read morelike a royalty . I was accepted here as a family member, the more to it this beautiful FAMILY gave me a ROYAL welcome. Doctors and All staff are very caring awesome wonderful beautiful people. Merry Christmas to you and Happy New Year . Love and Light to you my beloved Family !!!

I admit, I have not been to any dentist in some time. I came here on an emergency visit Tuesday…read moreafternoon based on Yelp reviews alone. Yelp was right, this place is stellar. I have been terrified of the dentist for some time. Kind of like the car dealership, you have a go-between who talks billing and insurance with you away from the nurse and dentist. It's discrete and comfortable without pressure. My nurse (dental hygienist) was Susan? Or Sandy? God she was an angel. She was so kind to me breaking down and upset and in pain. She made me feel so comfortable talking about stuff and offering anything I might need. My dentist was Dr Taylor who was incredibly knowledgeable and proficient. I got out what needed to come out and I even scheduled an appointment for regular maintenance later this month. I was made comfortable to be there, whether I needed nitrous or a valium, either are available. And they make sure you are physically comfortable with numbing. Mentally comfortable is hard, but true kindness shines through in the folks who work there. I got a kids "reward" (shark plushie) to hold while I had my procedure. When I left I got a "goodie bag" with full instructions on what I had done, extra gauze, and an emergency card. It's a little hinky getting in with the road construction on witchduck road. But soon as your turn on Grayson, by the church, it's there. There's an employee entrance on the witchduck side and another saying Ste 200 on the side, even though the dentist is Ste 100, this is the door you go in.

I went to a new dentist for the first time today, and I have to admit--it was a really great…read moreexperience from start to finish. The front desk staff was welcoming right away and even thanked me for completing my forms ahead of time, which was a nice touch. The dental assistant who took my X-rays (I'm assuming that's what it's called) came out to get me and was super kind and easy to talk to. She explained everything as we went and made sure I was comfortable the whole time. After the imaging, Dr. Hernandez came in and went over everything they found. I honestly don't remember ever having a dentist be that thorough. He took his time, explained things clearly, and made sure I understood what was going on and had all my questions answered. This was just the first visit--they'll do the cleaning and anything else at a follow-up--but overall, everyone there was wonderful. It's hard for me to even say this, but I'm actually looking forward to going back. I told my youngest son and his wife (who are local and looking for a dentist), and they are eager to be seen by Dr. Hernandez and his staff!

Love this place! I came after being with the same dentist for over 20 years and was pleasantly…read moresurprised. Once I got to the back, the tech and Dr Cox were amazing! They were so kind, thorough, and explained everything simply. I was even able to get my appointments faster than expected; a huge plus! The office is clean and updated. The front desk staff could use a bit more spunk, but they were still helpful. I look forward o my next appointment.

I was traveling through Virginia and had a somewhat complex problem with an tooth implant. Got a…read morefast appointment and had all my problems solved by this incredibley intelligent and caring individual. Top notch. Terrific.

My visit never happened due to the fact That I did'nt call them back to verify my Insurance when…read morethe operations Manager thought I should have. My appointment was on a Tuesday I called to give my information on Monday at 1:35 and was told the the operations manger cancelled my appointment because my insurance needed to be verified before my appoint. Monday is before Tuesday last I checked I know that The insurance can be verified in minutes. So my questions was when was I suppose to verify "When she wanted me to? I work the same hours that they open and cant jump on the phone when she needs information being I think that my information is private and work in an office environment. When I made this appointment I told them the problem I was having and that it was painful so to cancel and not give me adequate amount of time to call in a day before seems to show a lack of compassion for potential clients. I think that this office needs to give a specific time that you NEED to call back before they cancel your appointment without communicating this to you, if I hadn't called I would have taken off just to get there and the appointment would have been canceled. Waste of my time and loose money. Mind you I took this date off so that I could make the appointment and be on time. If a medical office have this kind of rules I think that they should notify you when you make the appointment. I spoke to this location twice and was never told that they had to verify my insurance more than 24hrs. before the appointment each time I told them I would call them back when I could talk, I think a day before is adequate amount of time to verify insurance if not they may need to check their practices. So to the operations Manager find some compassion and understanding for the working people that can't talk on their personal phones while they are at work as I am assure that many of us can't get on the phone when we want to at work to discuss personal affairs. Don't forget that once upon a time you were where we are at. Compassion and consideration is important when working with the public and it's free. After reading other reviews I can see that there needs to be a shake up at this location. remember what goes around always come back around. STAY AWAY FROM THIS LOCATION.

Used to be great. Not anymore. They have to many patients so being appointments is hard. Also…read morestaff is very slow and not attentive or respectful of patients tone. There seems a general disinterest in customer service. Ask this came about when the dentists who the practice is named after, sold the biz to a big corp that is money focused and time limited. Looking for new sheet 22 years of coming here

My grandkids absolutely love this dental office, Dr. Abraham is absolutely amazing, and her entire…read morestaff, I highly recommend them, They work amazingly with children that have disabilities such as autism, You truly won't find a better dental office

I would strongly recommend a better dentist. This place treats people with no dignity. The dentist…read moreis rude and disrespectful.

I've finally had enough of thomas mckee's attitude. I was able to overlook it because all of the…read moredental techs were extremely nice. I complained about being in pain months after my fillings. He comes in huffing and puffing as if I'm being an inconvenience to him. Then he completely disregards me and says well let's address the right side since they need fillings. We will figure out something for the left side afterwards. If I'm still in pain from the left side why would I let you do the right side? He was cool my initial visit back in 2021. Then became extremely rude for no reason. The dental techs are the only reason I tolerated him for so long. At this point he's unbearable and I can see myself getting out of character with him one day. So id rather find another dentist.

Dr. McKee is extremely rude and disrespectful to patients. He has called a patient names, called a…read morepatient childish, and makes infinite extremely offensive remarks like calling a female patient a "gold digger." He seems to dislike men, probably making up for something. He has allowed a female patient to have female guests in the treatment room for emotional support. However, he abjectly denied the request when a male partner requested to join the patient and promptly denied treatment, saying "well in that case I'm just not going to do the procedure." Then then shoved a stack of disorganized papers to the patient to bring back to the reception. I cannot express how poorly I view Dr. McKee. Nobody should ever have to be made fun of, shamed, and verbally abused when seeking dental treatment. This man has zero bedside manner and appears to hate his job or his life so much he insists on making others miserable as well.

LWSS is listed to take medicaid ( They only take medicaid for children)but when you call, they tell…read moreyou they do not then go right in to telling you about a out of pocket cost. They are listed on the DentaQuest sight as well. If they have stopped taking medicaid, they need to show that and contact DentaQuest so they can be removed from the list.

The staff at the front desk is absolutely terrible. Last September, I made an appointment for my…read moreson and me. I waited while they activated my son's account, but they only booked my appointment and not his. At that time, there were no available appointments until June of this year. Today, May 28, I found out that they never booked my son's appointment, and now there are no openings until March of 2026. If you're trying to get your teeth cleaned every six months, this is not the right place for you. They only have availability for one cleaning a year. While the dentists and dental hygienists are nice, the front desk staff is rude and clearly lacks knowledge about their processes. Additionally, they previously scheduled an appointment for me to have my teeth pulled without a consultation, and the dentist informed me that this is a common practice, even though he can't extract teeth without a prior consultation. He stated he has tried to get the front desk staff to stop but they will not. I highly advise against wasting your time here. I wish I could give them zero starts but this review requires I give 1 star to post it.

I've been taking my daughters to Town Center Pediatric Dentistry since they opened. Dr. Vera always…read moreexplains things in detail. Kensy was our Assistant today and she did an amazing jo of doing the cleaning and showing my girls their trouble spots and where to focus their brushing. The Office Manager, Brittany was so helpful and efficient. She was able to answer all my questions and get me the documentation I needed. I highly recommend this office.

We absolutely love Dr. Brady and his staff at Town Center Family Dentistry! He's been my dentist…read moresince moving to Hampton Roads ten years ago. Dr. Brady and his amazing staff are a great work family. As soon as you enter the office, you are greeted by Cynthia, the most kind and fashionable receptionist. She is always so wonderful at answering questions and is always completely on top of everything. The hygienist and dental assistant are so friendly and great at their jobs. Dr. Brady and the hygienist always remember what we talked about last appointment and ask questions to catch up on the last six months. They're absolutely fantastic. I started bringing our two sons as soon as they started getting teeth. One son thought going to the dentist was really fun, but the other was terrified. They didn't pressure him at all and let him take his time warming up. He didn't allow them to be very productive during that first visit, but their patience paid off and he was excited to go back for his second visit. Now he looks forward to going to the dentist and picking out a prize. My only tip is to make sure to schedule your routine appointments well in advance. They're so amazing, it's no wonder the appointments fill up quickly.

Very good dentist. My family and I love the service. Thank you Idea Smile family for taking care of…read moreus.

1st appointment was chaotic. Once it was over they left the bib wrapped around my neck, tools still…read morein my mouth, glasses on my face. I had to ask if they were going to remove any of it. My next two appts (every 6months) were cancelled the day of because there was no dentist to perform the cleaning. So I havent had a cleaning in over a year. I go to the dentist every 6 months for cleanings and my 1st appointment with them, they advised that every one of my teeth had cavities/decay. It would be over $2k to clean. I took my business elsewhere. Come to find out, my teeth are still in perfect condition. Do NOT here. Clearly they have no idea what they are doing and I believe the good reviews they are recieving are from the employees. BEWARE

I recently visited Dr. Folck's office for some fillings, and I couldn't be happier with my…read moreexperience! From the moment I walked in, the staff made me feel so welcome and at ease. Their friendliness combined with the calm, clean environment truly sets this place apart. Dr. Folck is absolutely wonderful--she is kind, gentle, and genuinely cares about her patients. During my procedure, she took the time to explain everything, ensuring I was comfortable all the way through. What I particularly loved was the view from the treatment room; it's beautiful and relaxing, which made the whole experience even more pleasant. I highly recommend Dr. Folck for anyone looking for a compassionate and skilled dentist. Thank you for a fantastic visit!

I've been going here since my mom coerced me into leaving our prior dentist. She started going here…read moreand was shocked at how amazing their customer service was, as well as how thorough Dr. Santos is. I used to love coming to the dentist (we all have our quirks, people!), until I had a bad experience at our prior dentist. I decided to give Smile By Design a go, and I love it (although I can't say I LOVE getting dental work done- I'm now a normal person that dreads the dentist). I've had filling removal & re-fills done, and I expressed my fear & anxiety to Dr. Santos, and she was so calm and patient with me during the entire procedure. That first experience I had with her made me feel totally comfortable and I trust her completely with my teeth. I think they do offer a lot of options, and some people are put off by that, but I'm gonna tell you- I bought that expensive Bluetooth toothbrush they offered me, and while the Bluetooth part is whatever (IMHO), my teeth have never felt better and my hygienist notices a difference in my teeth (which I totally believe!). My teeth feel like I just got a cleaning every single time I brush with it (which is nightly). Dr. Santos also suggested I get a soft night guard, and while my insurance doesn't cover that, I saved my pennies and got fitted for it. In summary, I do feel as though this dentistry has my teeth in their best interest, and I would recommend anyone going here! If you've had bad experiences at the dentist, be honest with them about it and I think they'll baby you like they baby me. We need it!