My visit never happened due to the fact That I did'nt call them back to verify my Insurance when…read morethe operations Manager thought I should have. My appointment was on a Tuesday I called to give my information on Monday at 1:35 and was told the the operations manger cancelled my appointment because my insurance needed to be verified before my appoint. Monday is before Tuesday last I checked I know that The insurance can be verified in minutes. So my questions was when was I suppose to verify "When she wanted me to? I work the same hours that they open and cant jump on the phone when she needs information being I think that my information is private and work in an office environment. When I made this appointment I told them the problem I was having and that it was painful so to cancel and not give me adequate amount of time to call in a day before seems to show a lack of compassion for potential clients. I think that this office needs to give a specific time that you NEED to call back before they cancel your appointment without communicating this to you, if I hadn't called I would have taken off just to get there and the appointment would have been canceled. Waste of my time and loose money. Mind you I took this date off so that I could make the appointment and be on time. If a medical office have this kind of rules I think that they should notify you when you make the appointment. I spoke to this location twice and was never told that they had to verify my insurance more than 24hrs. before the appointment each time I told them I would call them back when I could talk, I think a day before is adequate amount of time to verify insurance if not they may need to check their practices. So to the operations Manager find some compassion and understanding for the working people that can't talk on their personal phones while they are at work as I am assure that many of us can't get on the phone when we want to at work to discuss personal affairs. Don't forget that once upon a time you were where we are at. Compassion and consideration is important when working with the public and it's free. After reading other reviews I can see that there needs to be a shake up at this location. remember what goes around always come back around. STAY AWAY FROM THIS LOCATION.

Used to be great. Not anymore. They have to many patients so being appointments is hard. Also…read morestaff is very slow and not attentive or respectful of patients tone. There seems a general disinterest in customer service. Ask this came about when the dentists who the practice is named after, sold the biz to a big corp that is money focused and time limited. Looking for new sheet 22 years of coming here

These people promised not to do anything my insurance wouldn't cover. I made a big production of…read morenot wanting ANYTHING done that my insurance doesn't cover and they ASSURED me (multiple people!) it would be taken care of. They put it in writing, showing what they were going to do, how much it would cost, how much insurance would cover and that my co-pay was ZERO. It had my insurance plan at the top. So when they said it was covered, I believed them. IT WAS EVEN SIGNED! Then I got a bill for over $2,000. "Oh, we don't accept Medicaid, just your Medicare." "Yes, your insurance DOES pay for what we did, but we don't accept it, sorry about that!" They said they ran it. They said Aetna said it was a covered service. I disputed the bill with Aetna- yup, I'm on the hook for it, even though Aetna sent me a letter of denial and assured me I would not be billed. Do not trust these people!! I asked PLENTY of questions and was met with assurances all around. I'm on disability and now I have to pay them over $2,000 when I could have just gone somewhere else that really did accept my insurance. This should be illegal.

Been going for a couple years now. Best dental place I've ever been! Clean, professional, friendly…read moreand they take care of your teefs.

Had the best experience at Spencer dental ! Steven the hygienist was wonderful ! Everyone made me…read morefeel so comfortable my teeth feel so good and clean I'm so happy to have Spencer dental. Definitely recommend !!

EVERYTHING! I made an appointment for a cleaning and replace fillings, got my xrays no cleaning…read more Rescheduled for fillings. I also need meds for any procedure due to transplant. Got a message to confirm appointment. It is impossible to get through the office. You always get the answering service. I get to the office and my appointment was canceled even though I had been trying to call the office for 2days. I even had the answering service fax them. The doctor then reinstated my appointment I filled my paperwork out and then he canceled it. He wanted me to have a cleaning. I was there to get my fillings. The doctor from last visit told me I needed fillings first. HOW MANY VISITS DO YOU NEED BEFORE YOU GET SERVICE!!!!!! PISS POOR SERVICE!!!!

I came on an emergency visit: problem with an implant. This is the best place to, they treated me…read morelike a royalty . I was accepted here as a family member, the more to it this beautiful FAMILY gave me a ROYAL welcome. Doctors and All staff are very caring awesome wonderful beautiful people. Merry Christmas to you and Happy New Year . Love and Light to you my beloved Family !!!

I admit, I have not been to any dentist in some time. I came here on an emergency visit Tuesday…read moreafternoon based on Yelp reviews alone. Yelp was right, this place is stellar. I have been terrified of the dentist for some time. Kind of like the car dealership, you have a go-between who talks billing and insurance with you away from the nurse and dentist. It's discrete and comfortable without pressure. My nurse (dental hygienist) was Susan? Or Sandy? God she was an angel. She was so kind to me breaking down and upset and in pain. She made me feel so comfortable talking about stuff and offering anything I might need. My dentist was Dr Taylor who was incredibly knowledgeable and proficient. I got out what needed to come out and I even scheduled an appointment for regular maintenance later this month. I was made comfortable to be there, whether I needed nitrous or a valium, either are available. And they make sure you are physically comfortable with numbing. Mentally comfortable is hard, but true kindness shines through in the folks who work there. I got a kids "reward" (shark plushie) to hold while I had my procedure. When I left I got a "goodie bag" with full instructions on what I had done, extra gauze, and an emergency card. It's a little hinky getting in with the road construction on witchduck road. But soon as your turn on Grayson, by the church, it's there. There's an employee entrance on the witchduck side and another saying Ste 200 on the side, even though the dentist is Ste 100, this is the door you go in.

This dentist is hands down not only the best dentist in the area, but overall as a medical…read moreprofessional, he's exceeded all expectations and my experience with him has superseded every encounter with Drs and dentists since I've been in Virginia. He's personable and he listens and values your concerns. I never felt like he was just trying to take me through the wringer and get as much money as possible. The office staff are also kind ladies and the genuineness was unmatched. Highly recommend! Thank you for being amazing

Best dentist I've ever been to!! He is so gentle and kind. He explained everything to me and gave…read moreme his background, which I really appreciated. I need a ton of work and have a huge fear of the dentist but with Dr. Nottingham, my fears have went away. He is one of a kind. His office staff are so friendly and welcoming. They got me in next day. If you are looking for a great dentist who you can trust, look no further. I've found my hone dentist and will be spreading the word. Thanks Dr. Nottingham and staff. You guys made me feel welcome and gave me my smile back. For that, I'm forever grateful!

Hatcher & Frey Orthodontics has raised the bar when it comes to office aesthetics and customer…read moreservice. I was absolutely amazed at how beautiful their office was and how nice their office staff was. My boyfriend had an appointment to pick KO up his Invisalign and I just so happened to accompany him and I'm so glad I did. As soon as we walked in, we checked in at the front and the front desk associate was super friendly. We only waited a short time before being summoned to the back. As we walked towards the back through the hallway, I was in awe with how clean the office was and how nice even the light fixtures were lol. You can tell they had a great interior decorator. As he sat in the dental chair and was given his Invisalign, the dental assistant Ashley, was super informative. She explained everything in great detail and provided a 3D view on their computer at how his teeth look today and how they will look once the process is over. She answered every question we had and even provided some helpful insight. As we chatted along, we realized that we were both Yelp Elites so that made me even more happier. Before we left, we stopped by the bathroom and even the decor in the bathroom was absolutely gorgeous and it smelled really good. Overall, we had an exceptional experience at Hatcher & Frey Orthodontics and I would recommend their services to anyone.

Took my kids here for ortho treatment and waking into the office didn't seem like I was going to an…read moreorthodontics appointment. The modern decor and aesthetics is beautiful. They have a refreshments bar with water, coffee & hot cocoa while waiting. The staff are all so friendly and a pleasure to deal with. We see Dr. Frey and he has been awesome. He takes his time and he let us know the treatment plan and what's gonna happen at the next appointment and also tells us in advanced if it will be a long appt or quick. Helps me out a lot since I have to take my son during work hours. I highly recommend this orthodontics if you need braces or Invisalign or any treatment to get beautiful straight teeth. These docs are for you!! They also give a nice swag bag my kiddos loved it.

They are terrible!!!!!! Don't go there!!!!!…read more They take advantage of people to rack up your bill, do unnecessary things without asking you first, they take foreverrrrr and they suck!!!!

I can't believe the Great Service I get every time I visit this dentistry. They all treat me like a…read moreking they follow through on other procedures the way it's supposed to be done. They make sure that my pain is taken care of. I'm a big baby when it comes to pain and they know it. They are so kind patient and gentle and ask me how I'm doing the whole time the procedures being done. If you want to feel like part of a family, when having your teeth taken care of then go to vibrant smiles you won't regret it, I know I haven't.

I came here on rather short notice, as a filling of mine fell out and I needed to have it replaced…read morebefore Thanksgiving. I am not native to the Norfolk area, but I couldn't travel back to Northern Virginia for some dental work, so I needed to go somewhere local. I made an appointment on the morning of November 17th and was able to get an appointment on the morning of November the 18th! As for my service, Dr. Malik was incredibly friendly and conversational, and she did some quick and accurate magic on my tooth. I didn't experience any pain or discomfort during the appointment, and I was in at 9 AM and out by 9:45. Great work! I really wish I could come back regularly for more dental work here!

I called multiple dental offices while dealing with a cracked wisdom tooth and severe pain, trying…read moreto find anyone who could help quickly. Konikoff Family Dentistry assured me they could help and got me in the next day. I was relieved. What followed felt less like patient care and more like a bait-and-switch. After X-rays, I was told they couldn't actually treat the problem and that I would need to see their specialist -- with an appointment scheduled a MONTH later. A month. For a cracked wisdom tooth causing significant pain. But somehow, despite being unable to address the urgent issue I came in for, there was still time to discuss teeth whitening treatments and tell me I supposedly had multiple cavities that would require extensive work. I left, found another dentist the very next day, had the wisdom tooth removed immediately, and was told there were no cavities or other issues. I understand referrals happen. Specialists exist for a reason. What I do not understand is bringing in a patient in acute pain, failing to meaningfully help them, then pivoting to cosmetic upsells and questionable diagnoses while they're sitting there suffering. If your office cannot provide emergency treatment, be honest about that upfront. Don't tell people in pain you can help, only to turn the visit into a sales opportunity. I would strongly encourage anyone seeking urgent dental care to get a second opinion.

I posted my review originally on Google, but I recognize people like to cross check multiple…read morereviews and sites, so I wanted to make sure my review was seen here as well for those who use Yelp. Fair warning this review is long, but thorough. I don't think I could heap any higher praise on the staff that I've worked with in the last two days at the Foleck. I called in with a medical emergency situation. Basically, my situation was that I needed to get my teeth fixed as quickly as possible, so I could medically clear, and then start a Covid shelter in place on Sunday so I could go back to the ship. Not a lot of time. I had developed tooth pain while I was working on a ship offshore and Chesapeake Bay. It was to the point where Ibuprofen wasn't working, preventing me from sleeping and, I had to get off the ship. Once I got to shore and to my vehicle, I called them and they brought me right in. This first appointment was with the Hygienist Katelyn and Dr. Hamlin. Katelyn was really polite and understanding of the situation. Very easy to work with and patient. I chose Hamlin because I had seen a video she had done, talking about when you come to Foleck, it's a judgement free zone. I haven't been the best with my teeth, so I found that very comforting. When Dr. Hamlin came in, she was very nice and I could tell she knew her craft. I felt at ease. During the exam they could see that I was going to need a Root Canal. So I left and went to the Endodontist, and out of sheer luck, and the Dr. Becker understanding the emergency of the situation, decided to do my root canal that day, instead the following day. This is on a Tuesday. Come Wednesday morning, I called Foleck and Becky was able to move some things around to get me in for a temporary crown and fillings, again super short notice, but Becky moved the heavens to get me in. So I started with my appointment, this time with Hygienist Nicole. Nicole was also really nice and a joy to converse with. I certainly felt at ease with her. She got me prepped for the crown surgery. Very important note, they use a extra strength topical that numbs you up pretty good. When Hamlin did the numbing shots, I barely felt any sharp pains. So lets roll in to that, Hamlin starts doing the numbing shots and my nerves get the best of me, I reached out my left to hand, looking for a hand to hold. Nicole immediately recognized the gesture and allowed to hold her hand. Mind you this is the second time in today days that I'm the shit poked out of my cheeks. I don't think Nicole realizes how much I needed that and how much it calmed me down. I'm super grateful to her for it. The crown procedure went smooth for the most part, there a couple times Hamlin to do some more numbing, I guess I'm one of the lucky few that am resistant to numbing. You really get to see how skilled Dr. Hamlin is with her craft. She was super patient, anytime I needed to ask a question, she would pull the rubber piece holding my mouth open so I could ask it clearly. Speaking of which, Nicole was really good at understanding what I was trying to say with stuff in my mouth. So in closing, I have a hard time trusting a dentist, probably the trauma of bad visits as a kid. But with Katelyn, Nicole, and Dr. Hamlin, I felt safe and in capable hands. The Foleck Center, Becky, and Dr. Hamlin came through for me in my moment of need. They got me taken care on extremely short notice and time. Plus I'm from out of state and a new patient. I was so thankful I asked Hamlin if I could give her and Nicole a hug! So I most definitely recommend this place, and will definitely will see Hamlin again!!!

Every visit at the Foleck Center is just amazing. Dr Dano, Ashley and Heather are the most…read morethorough team. Great job!