Excellent service and customer care! Lots of variety to choose from. I will definitely be purchasing jewelry from them again in the future.

I had a small child's jade bracelet that was broken in several pieces. For sentimental reasons I was looking for a jewelry store that would try and glue it back together. In-laws live in yuba city n had good things to say about Poole's Jewelers. The staff at the store were very nice and friendly and the jewelry store did a beautiful Job repairing the bracelet. I'm very pleased with their work n the bracelet looks beautiful. Thank you! read more

From the polite, friendly welcome, to the exceptional care and consideration, to the help and explanation, to our purchase, Poole's Jewelers know everything! We enjoyed the visit, the time we spent, and the overall ambience created by wonderful staff. So looking forward to our next visit when we need their expertise. Brilliant!! read more

Very helpful when my wife's wedding ring was damaged and we needed a quick repair while we were out of town. Spent the day with the grandkids, and before you know it, her ring was ready to pick up. Looks beautiful, you would never know that it had taken any damage. read more

Got my diamond bracelet resized with them. Good service polite and amazing staff! Highly recommended.

Shawna helped me design a custom ring using diamonds from a 50 yo heirloom wedding ring. She was extremely perceptive, taking note of the way I dressed, the other jewelry I wore regularly, and picking up on the way subtle details in my personality might translate into the design of the piece. She brought to my attention specific structural concerns through the process that I would not have known to consider, all while finding a way to maintain the visual aspects I wanted included. She picked up on the fact that I am a visual learner and always had pieces from Poole's collection on hand to help me picture the end result. In the end, I have a ring that perfectly suits me, while honoring the memory of the person who owned it originally. The ring looks like magic, like fairy's created it with tiny fingers. I love it and will surely return in the future for other custom pieces. read more

I brought my ring in to be re-sized and the employees were very nice. The store itself was beautiful and they have a great selection of jewelry. I was told their in-house jeweler was out and they would have to send my ring out to be sized which would be about 3 weeks. No problem. Unfortunately, it took almost a month and a half and they were not good about communicating. I had to call and email them multiple times to get updates. Moreover, I was told there was a delay in shipping my ring out so who knows how long it sat there. That said, when I got my ring back it was gorgeous and fit perfectly. I'm not thrilled with my experience and I definitely won't take my jewelry to be worked on there but I may purchase from them in the future. read more

Thank you Creighton for the excellent service on my watch and the warm welcome when we came in. I really appreciated the care. !!!

To Fritz and Jeff and Shawna, What a great and beautiful piece of Jewelry you especially Jeff created out of all the gold from my family and friends gold who had passed on ! It's stunning and people either stare at it or just ask is that real? And when I confirm and they hold or touch it they are amazed! So anyone reading this post that I vow you will not be disappointed by the Service, Craftsmanship,and sparkling personality of all of this crew ! As a TV Producer I have seen very cool jewelry! And now as I'm retired guy.I just get to enjoy the finer things ! Thank you forever JoJo Johns.. read more

Poole's Jewelers - NCTV - Jewelry Near Me - Yuba City, California

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Poole's Jewlers is wonderful jeweler. The staff is always friendly and they provide exceptional customer service. I love their jewelry selection!!!! I highly recommend this business. read more

I went in wanting a custom design for an engagement ring and to took at deferent size diamonds Micki was so wonderful and helpful. She pulled out lots of deferent diamonds for me and sent my design to me in less than a week. I can't say enough good things about this place and her. If you want to shop local, get great prices, and be treated like family this is the place. read more

They are so helpful and have a jeweler on site. I was so glad I found them. Today I had to have 2 rings cut off my fingers. Painless and the rings are able to just be resized. I highly recommend them. read more

If there were 10 stars to rate Pooles Jewelry they sure deserve it. The staff are so friendly and really make you feel pretty special. Craigton is exceptional. Love going into this establishment. This is the only jewelers that have cleaned my rings and they look absolutely amazing. read more

JUST WOW! I had brought in diamonds that have been through a fire to design a custom ring. Mickie was amazing from the moment I walked in the door until the ring was finished and in our hands. She made communication flawless between phone call or text message when I needed. My ring came out exactly how I imagined. Very professional and beautiful store. Thank you so much Mickie for building that trust and making the rings of my dreams! read more

I started visiting Poole's11 years ago and I just went in to get a ring cleaned (Which they do for free). Since then I go in regularly for cleaning or a repair and occasionally I Pucharich jewelry. They have a wide spectrum of prices, even some vintage pieces at times. So if you have something in your jewelry box that needs repair or even a ring you'd like cleaned, they will give you the same kind treatment whether you buy something or not. Drop in have your ring cleaned and look around. They are wonderful! read more

Just want to say thank you to the people at Pooles for the outstanding service. Special thanks to Shawna for being so patient and knowledgeable. Shopping for an engagement ring can be tricky when you dont know what you're doing. Shawna answered all 50 million questions that I had and never showed anything other then kindness and professionalism. She took the time to explain my options and never tried to push me one way or the other. I would definitely recommend Shawna and Pooles Jewelers. read more

Poole's Jewelers - Jewelry Near Me - Yuba City, California

My fiancé and I went to Pooles for my engagement ring. Shawna helped us find exactly what we were looking for and went above and beyond to help find my wedding band too. Their customer service is top notch and I would highly recommend them. read more

Poole's Jewelers - Gabriel NY Annandale Engagement Ring and custom ordered wedding band. - Jewelry Near Me - Yuba City, California

Poole's Jewelers is truly exceptional. When we lived in Yuba City I would bring my jewelry in regularly for routine care and repairs. I now live in Washington and I will continue to be a customer of Poole's because they are the best! Everyone that works there is truly wonderful, and they treat their customers like family. Since our move to Washington, I have not found a jeweler half as good as Poole's. I feel that Poole's understands that there is more than just monetary value to their customers jewelry. The sentimental value makes their customers' jewelry priceless. This ideal shows through with Poole's level of customer service, caring and craftsmanship. Micki is just amazing. She remembers me every time I walk in. Recently I emailed her to coordinate a restoration/repair to my wedding ring while I visited family in Yuba City. She promptly responded to my emails, and prepped everything to insure the work was done while I was in town. Jeff is a miracle worker! He took my 80+ year old wedding ring (and family heirloom) which was badly damaged and restored to its previous state and repaired all the intricate details. It looks like the damage never happened! I am still overjoyed and in awe by how wonderful it looks. His craftsmanship when restoring my ring is above and beyond what I hoped for! Jeff is extremely talented and skilled at what he does and his attention to detail is paramount. I will never hesitate to bring my jewelry to Poole's when they are in need of repair. I will make a trip from Washington every time and without question because they are that good! read more

Poole's Jewelers - Before and after photo showing the beautiful restoration/repair work completed by Jeff at Poole's. - Jewelry Near Me - Yuba City, California

Couldn't disagree more with the post about the cost of removing watch links and the level service posted by Ryan. This is truly a full-service, customer-oriented, beautiful-selection jeweler! I brought in two new watches for link removal/resizing. Shawna was amazing to deal with. And Fritz (owner / jeweler) who resized the watch bands couldn't have been nicer or more helpful. The cost was reasonable and the service was fast and informative. I'm not from Yuba City (visiting relatives for the holidays) but I am making Pooles to be MY jeweler. Well done!! read more

My husband and I bought our wedding rings here and we both could not be happier with our rings and the service. Every time we go in they are so friendly and helpful. We got engaged the December before covid and ended up having to change our wedding date and venue. Pooles was so amazing and thoughtful throughout the process and even sent us a little wedding gift to which we are so very thankful! We could not recommend them enough! We will never go anywhere else! read more

It is not very often that one can get such incredible customer service from any retailer, but Poole's is clearly the exception. Although we were new to the area and had never made a purchase at Poole's, they treated us like a regular customer. Our need was for a bracelet repair and they provided up-front and transparent cost information and clear expectations about how long the repair might take. The final result was exceptional. Shawna was a delight to work with and when we picked up the bracelet, we had the opportunity to meet the jeweler who made the repairs (who also gave us some great advice about how to protect the bracelet from further need of repair). We would highly recommend Poole's for any jewelry purchase or repair. read more

We LOVE poole's! My husband got my engagement ring here and then we came back together to get my wedding band. They clean it for free and they are some of the sweetest people! So glad my husband found them! Highly, highly recommend!! read more

They charged $20 to remove a link from my wrist watch. That's a 2 minute job, which equates to $600/hr for labor. We were considering purchasing a wedding band here, but out of pure principle, they will never get another dollar from me. read more

Came into this jewelers for the first time. They employees are very friendly! Excellent customer service. The gentleman who helped me was still in training and I loved how he admitted that he was still in training. He didn't give me the wrong answer, but rather told me, "I do not know the answer, but I can definitely find out." I was very satisfied with him. Very clean jewelry store as well. PS: his man hun was on point! read more

This place is as fabulous as the other reviews say it is! For starters, I went into the experience with no knowledge. I also expected to be sold on something more extravagant then I wanted. That was not the case. Every person who has greeted us has been friendly. It took us a long time to actually purchase our rings. We were always treated great even though they knew we wouldn't be buying that day. They took the time to answer every question that I had. Let's face it shopping for engagement jewelry is not an easy task, especially for men who want their proposal to be a surprise. You should feel safe in their hands. They will help you pick out a quality piece for your significant other. Pooles Jewelry truly are the best. I have sent a few friends there for their pieces, and they always thank me for the recommendation! read more

I called the store on a Saturday, to ask if the jeweler takes out watch links. I got a machine, and left my name and number, along with my question. I received a call back on Monday, and promptly went in! I was greeted by Shawna. I told her why I was there, and she got the attention of the jeweler. He came out and looked at the watch on my wrist, and immediately went to work on it. While waiting, Shawna offered me something to drink, and she put my information in their system. We chatted while I waited for my watch. She was super friendly and personable. And there was a dog behind the counter!!!! Best surprise of the visit! By the time my info was in the computer, and my service rang up, the jeweler came out with my watch and links in a small bag. It fit perfectly! Shawna said that I am welcome to come back and have the watch adjusted if I find it uncomfortable, or whatnot. That's a pretty nice addition to this service. I would definitely return when in the market for jewelry, or more jewelry related fixes. :) read more

There are not enough words to express the level of service we receive from Shawna. She is a wealth of knowledge on all aspects of jewelry. Today we were shopping for wedding bands for my fiancée and she remembered from our last visit what he wanted in a ring. She didn't hesitate to pull out all the displays for us to touch and try on. She answered all our questions with ease and had so much background knowledge on the material and their quality. She offered to clean our rings while we looked and offered to make some calls to get my fiancée exactly what he wanted. While everyone we encountered there great, Shawna is above and beyond. read more

Staff was super helpful and nice! They explained their services well and made sure their customers are aware of everything!

Shawna was so nice and helpful. I had no experience buying engagement jewelry, and Poole's was so patient and thorough when educating me. I was able to pick a ring that my fiancée absolutely loved with their assistance. They were able to accommodate every specific detail she desired. I highly recommend them to anyone and everyone! read more

We had a vision of the perfect dream/forever ring and Poole's brought it to life!! Jeff is an amazing and imaginative jeweler, a visionary, and Shawna was very excited, knowledgable and determined to find the perfect stones for our dream (which she did!!)...they were both as excited about the final results as we were...it was hard to walk out of the store because you feel like family and want to stay and talk about the experience and process...the ring is an amazing piece of art!! We absolutely love it and cannot stop looking at it!! Words cannot express how amazed and happy we are...thank you for making such an exciting experience...everyone...the end result is surreal, emotional and...I don't even know how to explain my feelings...completely amazed and in awe...thank you again so much!! read more

Over the past 15 years all of my jewelry has come from this place. Shawna typically helps us and is so wonderful to work with. If she isn't there the other staff and owners always treat us great and are soooo patient with our decision making ...it makes it a lot more fun to shop!!! Thanks Pooles Jewelers! read more

Poole's Jewelers has been helping my family for years. The store is emaculate, and beautiful. They have a great selection to cover all your jewelry needs. Most important they treat you so friendly, while still being professional. I've had jewelry repaired, just recently and I must say they did a gorgeous job, they do it on site, which I loved. I've also purchased from them and it was always a great experience. If you need to purchase or if you have a repair, then they are simply the best!! read more

They cleaned 3 rings and a knife of mine for free. While spending time with us. Giving us complimentary water, candy for the kids.....Free jewelry cleaner!!! Great jewelry store!!! Awesome Staff!!! read more

Pooles is an amazing place to take your jewelry! They have done tons of work on my jewelery and never once have i been dissatisfied. The staff there is very attentive and always friendly. It's like you are part of their family. I have developed friendships with everyone who works here. They always make my rings look amazing with the cleanings they do. They strive to please and they have done that every time i have been there. I would highly recommend this jeweler to any one of my friends or family. Thanks again to Shawna, Margaret and Mario for always helping me when i need them. Thank you Mickey and Fritz for having such a wonderful business. You guys are the best. Oh and i can't forget the dogs! They are just so cute read more

My husband and I got my wedding set sized and soldered. When we picked them up the rings were smooth and thinner rather thick and grooved as they were intended to be. When we brought this up they told us that the grooves were never there. They showed us a picture of the rings that were clearly shaved but try pass this off as a before picture taken when we dropped them off. She asked us what we would like her to do. We asked her to return the rings to there original state. She refused and instead offered a refund. We would have pushed harder for a correction but for fear of the rings being tampered further we decided to take it to a more reputable jeweler. This was a terrible experience. I will never return and will be pursuing this matter further. read more

I am a Campfire evacuee. I had several sentimental antique items that survived the fire but had extensive smoke damage. Not only did they restore these items to better than their previous condition, but they didn't charge me for the work done! Thank you Pooles Jewelers for you kindness and compassion during this difficult time. read more

Every time I come into this store Mickie the owner is always so rude. I no longer go here because of her lack of customer service and the fact that I'm not from here and her establishment was one of the first stores I shopped in when we moved to this place and it was a horrible experience. Shane Co. has my business!!!! read more

Shawna graciously greeted me as I walked thru the door. I had my wedding ring with me to have it resurfaced, cleaned and polished as well as a once over on the diamonds and band. Shawna pointed out that the band had cracked at the sight of a previous sizing 12 years ago at another jeweler's. She assured me that it could be fixed and the resurface would make it look new again. Shawna and her jeweler did not disappoint....not even a little bit! And the price was so reasonable, especially since they had to work with platinum, $118.00 out the door! Thankyouthankyouthankyou! Poole's Jeweler's is my new favorite, I will go back for sure :) read more

I had seen Poole's every day on my way to and from work. When I inherited a ring from my Mom, a ring that was made from my Dad's mothers wedding ring diamonds, I wanted to customize the stones into a ring that fit my taste. I went to Poole's and they helped me pick out a new setting I liked that would accommodate the diamonds. The result was a beautiful stunning ring that suited me perfectly, just what I was looking for. I subsequently went back and purchased a 5 stone ring that is just as gorgeous as my custom ring. I wear the new ring and my Grandma's stones every day and am very glad I chose Poole's for the first ring I've ever had made. I will be returning for more beautiful gems. read more

This place is just amazing! Great products and extraordinary customer service. The owners and employees treat you like family! Hands down the best jewelry business I have ever been too!!! Thanks again to the Poole family for all your help on our rings!!! read more