First and foremost i do want to say they are responsive. They gave me a bid and information without seeing my bathroom. They were able to get me on their schedule fairly quickly. Because they did not come see or even ask for pictures of what needed to be replaced when they got over to my home. They left and spent an hour getting parts. Waste of my time. When the kid came back he flooded my basement and garage while replacing the pipes he wanted to and while I understand that stuff happens not telling me about it and leaving me to find it after he left is a little nice. However when I walked into my bathroom it looked like he left a train wreck all over and in my tub. Now my tub drain is slower than normal to drain. Had him work on an outside faucet too and he spread all the power tools with water. For the amount that they charged I would have expected better clean up and communication, but no way. Once he decided he needed to go he left in a hurry no let me show you what I did or do you have any questions. I had to pull information out of him. I had another faucet that needed work done but he said he had to leave and couldn't do it. I get that we all have busy lives and I would have understood had I not mentioned everything I needed to start with. Save your money and go somewhere else. It's not worth getting your house dirtier than it was to start with and flooded without your knowledge. I tend to let workers in my home do their jobs and not bother them much so I guess that I should have kept a closer eye on what he was doing so I would have known about the flood sooner than later. read more

I was so happy to finally find these guys when I bought my house! They always do great work for affordable prices. Jake, Rowdy and the others have all been great. I have a large project coming up in the near future (tankless water heater, back flow preventer, whole house leak detector and moving a toilet. I'll definitely be using them for this. Last time I had them for multiple projects at the same time, they even gave me a discount! read more

Just had a toilet replaced by Poor John's. They were quick to respond and the best price out of 3 bids. Did the job right and would hire them again. read more

We called Poor Johns plumbing they sent out a young man that said I had a cold water inlet leak. left for over an hour to get the part said it would be $350 put in the part then came back upstairs and told me whoops sorry looks like you need a new water heater. He tightened it too tight broke my water heater they refused to give me their insurance information after he promised my husband he would. Be very careful with the people they are not honest and they lie. The young man who installed my piping said he told me it was the water heater that was an out right lie. Why would he go buy the part? And install it.I have pictures before the leak and now afterwords my 98-year-old father lives with no hot water and is a veteran of two war.If we turn it on it floods our basement. Take my advice find another company! read more

I felt compelled to write this, albeit belated, review. If you would have asked me a year ago, heck even 6 months ago, for a plumbing recommendation, it would have been Poor John's Plumbing. First let me say that any & all work ever done by Erik, and another plumber whose name escapes me right now, has been top notch. Excellent job done every time they came out. But, back in September, we had requested a bid for our latest plumbing job. As part of the progressive remodel on our 1972 house. Jake came out to look at the job needing to be done in the main bathroom, which was pretty similar to the job Erik had done previously in the 2nd bathroom. Said he would get the bid back to us in a few days to a week. So we waited, and waited, and you get the idea. Called & emailed back & forth several times with the very nice lady Jasmine, who is the owners wife, and who handles the administrative end of things. She had attempted to find out what was taking so long on our bid. Which by this point had been 2-3 weeks, she said he told her he "was working on it". She apologized profusely, and said she would keep this on her radar. Another week, no bid, Jasmine stuck apologizing for Jake again. Another couple weeks, same thing. Then after well over a month, Jasmine, who I think gave up on trying to get Jake to get the bid, emailed us his phone # for us to contact Jake directly. Good Morning, I wanted to update you to let you know that I have yet to receive your bid from Jake for your property at ************ and have not received an eta from him. Please feel free to call him at 816-***-**** to follow up on the status of your bid. Thank you and I apologize that I have not been successful in getting the bid from Jake for you. Jasmine Bailey Poor John's Plumbing *Update* We never heard from Jake. Lol read more

These folks are my plumbers for life! When using the kitchen sink created a shower in the basement, I was VERY nervous about what sort of cost I'd be in for! Shawn showed up right on time, assessed the situation and showed me clearly what was going on, and prepared 3 different estimates within a few minutes. This involved some significant pipe-replacement and re-configuring but he had the entire thing done in under 3 hours, and the charge was MUCH less than I would have expected (and, I have learned less than others would have charged). Poor John's plumbers will answer all your questions, are very respectful of the customer's home environment, and provide really quality work! Jasmine in the office is also very pleasant to work with . And, as you may have noticed, they post their prices, practically unheard of these days! read more

Best company ever! Saved me almost $8,000. I had a sewer backup at my house and called my home warrantee company. They sent out Benjamin Franklin Plumbing. Do not hire Benjamin Franklin Plumbing. They quoted me almost $8,000 to replace a sewer line under my sidewalk, then tried to get me to finance without getting another estimate. I decided to get another estimate anyway. My mom and I had both used Poor John's plumbing before and they were honest and fixed our previous problems the cheapest, most effective way possible. So I called them. When I called to get a quote from Poor John's Plumbing, the guy told me right away that I probably would not have to pay for it. Not only that but Poor John's Plumbing called the sewer department for me and had them out the next day to confirm that I would not have to pay for the repairs. Poor Johns' Plumbing was a life saver! Thank you so much! read more

I'm usually very critical when it comes to hiring work in my home. I do most handy work myself, but plumbing is something I haven't tapped into yet. I hired Poor John's to install an anti-freeze sillcock in my garage, something I wasn't totally comfortable doing myself. I called them on a Wednesday, had a guy out on Thursday to take a look, a quote was presented to me on Friday, and the work was done the following week on the day and I had requested it be done. The contractor was professional, friendly, explained everything he did, and was done in about an hour. Great work and I will hire them again when needed! read more

We have used them for all of our plumbing needs. They are great every time. Very honest and upfront about costs and let us do what we can ourselves to save money, while still providing a professional job to code. They even have prices listed on their website so you know exactly what to expect. Every plumber they have sent to us are pleasant people and Jasmine at their office is SO nice and prompt on the phone. read more

These guys are awesome! They give a free estimate. They are straightforward and gave us options, told us what we could do ourselves to cut the cost. I just felt so comfortable with their complete honesty. They charge per job, so we were not nervously watching the clock. They also have a one year warranty. read more

They wanted to make a very simple job into a week long process. I called them to remove a faulty pressure reducing valve, which was between two shutoff valves (a real easy set-up). They wanted to reschedule appointemets to diagnose low water pressure. . . Tear apart lines and other stuff to find a clog. They emphatically told me there is no way that valve could be in error. That was the purpose of that call. . . To remove that valve. To make a long story short, I told them to remove or I'll get someone else. (I was correct) Still, only needed about 8" of 3/4" pipe, 2 couplers. . . But they still had to go to a store and purchase those items, and a drop light. Stating: "if I hauled everything I needed, I'd have to haul 3 semi-truck loads of parts". They were all about making the very simple 5 minute job into a week long project. I asked for a bid on some other stuff. . . They still haven't sent it to me. Charged $125. Thank god I was there, or they wouldn't have fixed the issue and would have milked her for all kinds of money, for a 5 minute job. read more