SEARCH NO FURTHER! We had the greatest experience tonight with a late-night emergency main line…read moreservice call! Nothing worse than getting ready for bed, to find all the drains in the house are backing up. Time to call around... I first called one of the well-known plumbers you hear on the radio, and was surprised to learn there was a $99 +$265 emergency call out charge (a total of $364 before any repairs are even made!), and a 2-hour response tj. I came here to Yelp, and found Mike with Ace's Plumbing... most 5-Star reviews in the area. I called just before 9PM and Mike answered, said he'd be right over (though he was getting ready for bead as well when I called!). He was at my house within 15 minutes, diagnosed the issue within 5 minutes, and was soon running a snake down the main line! Was a total of 30 minutes and the job was done! So glad we searched Yelp and found Ace's! In the end, it cost us LESS THAN HALF of what the other guy wanted just to show up (not to mention a 2-hour response time). Thanks again Mike, you saved the day and saved us a ton of money!!!

I called Ace's Rooter for a clogged drain in my basement floor. Mike was fast to respond and…read moreactually came 30 minutes earlier than stated. The clogged drain was backing up in my basement about 3 feet diameter. It was a 15-20 foot line that ran toward the main line. The water went down the next day when Mike arrived. Mike said if he has to clean out the main line that would be 575, but he would clean out the small line for free. Mike put the camera down the small line which had a handful of small fingerlie type branches in there which shouldn't be. Mike said the pipe was bad and really needed to be replaced. He checked the mainline while I was upstairs turning on water for him. When i came back down stairs he said he already ran the camera down the main line and it was fine. I asked him to show me with his camera because I had just bought the house a few years ago and the house inspector showed me where there were a few branches at the end of the line that would need to be cleaned out eventually. Mike ran the camera again and there was sitting water at the end. He said he could clean out the lines but that would be 575+220 after he just told me he would do the small line for free. I then asked him for a rough estimate on replacing the small line. He got on the phone with his concrete buddy and was whispering in the corner on the phone. Comes back and gives me a quote of 9700.00. I ended up only having him clear out the small line and he ended up charging me 575.00. This guy does a bait and switch on his pricing, so I would get everything in writing on how much it costs before he does any work. I won't be using him again. He gets a 3 for his quick response and that's all. His pricing a 1. His integrity a 0.

The person who came this morning to Service my kitchen sink was really good at listening to what…read morethe problem was and the timeframe that I had to have this fixed. I was about to have a few hours of inspections at my house and he understood it was definitely time sensitive. He did a real good job, cleaned underneath the sink and even wiped off water drops on the sinks. Left everything super clean and handled. Very polite and cared..

I had them come to give me an estimate and possible repair of my bathroom faucet. I booked the…read moreappointment and confirmed it. They called me the day of, but I didn't hear the phone. They dispatched the plumber to somewhere else but said they would call again if he could make it to me. He showed up about an hour later. He said it would be $600 to repair the faucet, or $2100 to replace it. Now, I do not have a fancy bathroom. It's pretty basic so I was very surprised by the price. He pushed the financing, but that was way more than I was willing to pay, so I called someone else.

Great quick service. Fair pricing and very professional. We will be calling again! (hopefully not…read moresoon)

High quality & efficient work. Mike is trustworthy to get the job done to a higher standard than…read moremost.

On Time, fixed toliet very happy with Service very quality product. ring her toilet receded and…read moreseal the toilet leaks from the flange and wax.

Quality, responsiveness , great communication . Work on weekends…read moreMichael, the owner is excellent at customer service!

I am genuinely disappointed to be retracting my previous five-star review. Unfortunately, since the…read morebusiness was sold, my experiences with this company have been so poor that I would leave a negative-star review if that were an option. On one service call, the work was concerning enough that I asked more than once whether the technician was actually a licensed plumber. One technician inspected a sewer line and told me it was broken. Another technician later inspected the same line and said it had a "clean bill of health." Despite identifying two issues, the written report I received was only one sentence long. I had to call and ask whether one-sentence reports were now standard practice before I was promised a more detailed report. I should not have had to request basic documentation for a line with known concerns. On another job, a technician identified the sewer as a shared or common line. After obtaining a second opinion, I was told there was no apparent reason anyone would have reached that conclusion. The company's prices have increased, while the quality, consistency, and professionalism of the service I received have declined dramatically. Based on these experiences, I can no longer recommend this company.

We used Rick about ten years ago on a busted sewer line in our first home. I'll start out by saying…read morethat a broken sewer line is expensive and we'd only been in our house about a year so this was our first big home expense and we had some sticker shock when calling around to folks to see how much it would be to fix it. I can't remember how we found Rick but but did, and his price was by far the most affordable. He came out, snaked the line, found the issue, and we scheduled a time for him to come fix it. It was going to take him digging an 8-10ft hole in our yard to get to the line and replace it so we planned a time to get started during the day and he ended up not showing during the agreed upon window. I called him once it started to get dark and he said he'd be there closer to 10pm, which was way too late to do work in our residential area (IMO) so we rescheduled. He was on time the second time around, did the job well, gave us some really excellent advice regarding sewer lines, and that was that. I'm giving them 3/5 because it really struck me as odd that they would even try to come by so late in the evening after being so late - why not cancel and reschedule earlier in the day? Also, prior to the work being done they hadn't called the city to have them spray for major lines etc. so I did that about a day out to make sure we were all safe. I'm grateful for Rick and his advice, and that the work was done well. Would I hire them again? I'm not sure - I would consider getting a quote if all others seemed outrageous, perhaps with time some of these kinks have been worked out.

Our local family have all used Bob's Root'r for the last few years. They have cleared drains in the…read morekitchens and basements, installed a garbage disposal, replaced water lines for a new refrigerator, and more. They always arrive on time (or early), do what they say they will do, and clean up any mess. We are very satisfied with them!

Bob and his son Brett do a great job. Bob's wife answers calls promptly to schedule. They are…read morealways on time and if they are running late they will let you know. Could not be more pleased with the job they do. We had quite an extensive job jackhammering our basement floor because of a failed pipe and they working until the problem was fixed. Very reasonable and fair rates.