Review for Pop City, Utah…read more
I've been a loyal Pop City customer for years, both buying and trading Funko Pops under the previous ownership. Since the business was sold, however, my experiences have been consistently frustrating and disappointing under the new ownership team -- particularly with Skyler, who appears to control all major decisions.
Communication Issues:
* It is nearly impossible to do business without going directly through Skyler, yet he is only in the store one day a week and is slow to respond online.
* I have often been told one thing by staff or other owners (that they are interested in certain items) only to have Skyler later respond with "no longer interested," even on items the store later purchased from someone else.
Inconsistent & Selective Business Practices:
* I brought in a full set of The Office Funko Pops, complete with verified HobbyDB values, offering to sell or trade at a fair percentage. I was told they had "no interest," only to see them buy the exact same set from another customer weeks later.
* I have significant store credit from past transactions, but they have repeatedly refused to let me use it on certain in-stock items (such as Pokémon singles), even though those items are sold in-store under the Pop City name.
* The offers made on items I've brought in have been far lower than expected based on past Pop City practices.
Recent Incident:
* After being told they were buying Funko Mystery Minis, I prepared and bagged a large collection, complete with researched values, and brought them to the store. Staff even sent photos to ownership, but I was told again to "message Skyler."
* Skyler's eventual reply was abrupt and dismissive -- "not interested" and a firm refusal to consider store credit toward Pokémon cards. The interaction felt unnecessarily hostile given I have never had a negative exchange with him.
Why This Matters:
Under the previous owner, Pop City had a reputation for fair trade values, consistent practices, and friendly service. The new management has shifted to selective, opaque, and, in my opinion, greedy business practices. Customers deserve clear communication, consistent policies, and the ability to use store credit on in-stock merchandise.
Additionally, I believe their selective refusal to honor store credit on certain items raises potential legal concerns and is something that should be looked into by others to ensure compliance with fair business practices.
Bottom Line:
If you've done business with Pop City in the past, be aware -- this is not the same store it used to be. Based on my experiences, I cannot recommend doing business here under the current management.
