Service. C Placed order in mobile app around 10:40 pm. Arrived to pickup after 11:00.pm and was denied order. I wish the app had told me to pickup before 11 pm. The time to drive out was a waste of gas and time. The restaurant listed they didn't close until 11:00 . Yet they couldn't fulfill my mobile order which they claimed came in around and placed at 11:03 pm ...Very confusing and frustrating driving there to only get turned away. Today was a miss for customer service. read more

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I visited this location for the first time. This location at night seems a bit sketchy with people in the parking lot, but my service was excellent. A young man Braydon Parnell, provided such excellent service and was very professional, It definitely makes me want to return to this location in the future. read more

I go to this location often on my lunch break. The food is always fresh and hot. I order ahead an my food is always fresh ready when I get there. I never have to wait. My service is always great a Shaniece is always so kind! Highly recommend this store! read more

Popeyes Louisiana Kitchen - Hot 2 piece chicken and mash potatoes! My favorite! - Fast Food Near Me - Augusta, Georgia

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Update! Previously I must've gone on some off day or fluke so I only gave 1 star. Since then I've been back twice, greeted with awesome customer service, and rec'd great chicken pretty dang quick. They may think about trimming back some overgrowth along the drive thru but that doesn't affect the food and service which are both awesome. read more

One of the few fast food places in augusta where the employees weren't straight up mean LOL

They need management training for that location too many employees sitting around not working while customers are waiting for orders. Management Training is what is needed. read more

There seems to be less and less truth in advertising. For the last 2 years the shrimp tackle box has been driving me crazy so tonight I ordered one along with a surf and turf. I think my French fries were left over from lunch the biscuit was almost a hockey puck and instead of sending me shrimp I think they put used shrimp tails on erasers and deep fried them. The other part the chicken tenders fingers inches a r e pathetic looking. I am so disappointed I won't be doing this again I guess I'm going to have to buy my own shrimp and do my own frying from now on I used to be so crazy about Popeyes no longer. I do need to add that the young lady that delivered my meal was wonderful. read more

I placed and paid for, my order using the "Popeyes Chicken " app on my phone. When I arrived at Popeyes, I had to wait in the same line as the customers placing orders. Everyone was working on the orders in the drive thru so I waited in line another 10 minutes, when I gave my name for the mobile order I was told I had to wait 9 minutes for more chicken to cook. I left and drove 4 miles down Gordon Hwy to a Burger King, ordered a double whopper w/cheese and ate the double whopper with cheese. I returned to the Popeyes and my order still wasn't ready and I waited while they started making my orders. (I ordered an 8 piece box and 5 tenders with fries and a drink.). I will NEVER return here and the service I received was so awful, I'm erasing the app. KFC you have a new customer thanks to Popeyes. read more

Went here on Saturday 8th October evening about 8.40pm. They were the nicest people working in here. Got the eight piece family meal - chicken only and even though the register seemed to be putting in a chicken sandwich when she was selecting what I had ordered, the lady kept her cool and fixed the issue. They were very polite and talkative during the exchange of the credit card and box of chicken. Chicken was really nice as well. The wIfe and I enjoyed it. Would I go back - oh yes. read more

This is the SLOWEST fast food you will ever get! We waited for 22 minutes to get a chicken sandwich mashed potatoes and a drink. They didn't have any salt or pepper or napkins or ketchup. The men's room was completely fubar. It was busy but the people behind the counter were moving around like they had glue in their veins?! I do like the chicken though if you have the better part of an afternoon to wait for them to get it to you. read more

I drove from Washington rd to buy 2 boxes of 6 piece ghost pepper wings... 17 minutes.. n they tell me they don't have any at all n don't know when they will. Sad... false advertising . I love these wings n feel douped...​ read more

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This was the second time that this Popeye's badly messed up my order. Cajun fries became dirty rice (which I dislike) and spicy chicken became mild because they didn't have any spicy. When I complained about the mild they said, oh, we told you you could wait! Nope. They didn't. Also no receipt! Don't bother ordering as you will get something else anyway. read more

had my taste buds ready for a classic chicken sandwich while running errands at lunch time today (1/19/2024). ordered two. got home to spicey shrimp, small biscuit and fries very disappointing read more

I just had some door dash to the hospital where I am Working. They delivered chicken that is straight up not edible and they forgot my biscuit. Absolutely horrendous never again. The people should be embarrassed to work there read more

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The service is extremely slow and the $5.99 shrimp tackle box that they advertise on TV is not what you get at the drive thru.

Popeyes Classic chicken sandwich was so good! I had to order another one! read more

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We were in Augusta on business. We were hungry and wanted Popeyes.The restaurant was so filthy. I don't understand how this restaurant is still open.The fabric on all seating was so old and dirty.There was dirty water sitting in the tile grout.We started to turn around and walk out.I didn't see a health inspection score posted on the wall???This place needs to be closed down.The ordering was unorganized. They forgot items out of my order.Made my son's sandwiches wrong after he said,"no pickles".5 times!I asked for lite ice and got alot of ice in my lemonade.The food was fresh but I had to pray over it ,that I didn"t get sick read more

If you like Popeye's spicy chicken, then the spicy chicken sandwich won't be too spicy for you. It's a simple sandwich. Just mayo and a couple pickles. Similar to a Chick-fil-A sandwich, but better. The bun is better. Also, the chicken in my sandwich was crispy. I've never had that at Chick-fil-A. Is it worth waiting in line for almost 20 minutes? No. But I hope this is going to be a regular menu item. I want to get it again after the hype dies. read more

Well we were going to the brewery next door and needed a snack to go with our beer and what a better combo then chicken and beer!(at least that's how we see it). So I ordered the 10 PC nuggets with sweet heat sauce. I must say the nuggets were fresh and hot and the sauce just set the meal off just right. Service was good there were only 2 people ahead of us. POS manager was very polite and friendly with us to make up for the cashier's non chalant mode. Will always come back for fresh food and great speed of service read more

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Surprised someone gave this Popeyes more that 1 star. Their chicken sandwich better be laced with crack if they stand a shot at beating out chick-fil-A. I'm not sure why I continue to visit, hoping someone has become a manager at this Popeyes and has put a little joy and enthusiasm in to the staff. Always slow service. Always undercooked. read more

Shame on You Popeyes!! Shame on you!! A simple order!! Two Classic Chicken Sandwiches!! One sandwich was ok, yes just ok!! We have had better. But the second sandwich was absolutely disgusting!! I guess it was supposed to be two chicken tenders on a roll but what it actually was, was two pieces of fried batter..... literally no chicken!! Barely any mayo and not one friggin pickle!! Thanks, thanks for the disappointment!! Will not be back!! read more

Popeyes Louisiana Kitchen - Fried Batter... no chicken. - Fast Food Near Me - Augusta, Georgia

We ordered mon spicy food got spicy and coke no ice ice got ice. They don't listen Sodas were weak too. read more

Conveniently located close to downtown, this location is simply ok. I frequent here often. However, that's mostly because it's the last stop with a drive-thru before I get on Gordon Hwy and ride out! LOL Anyway, the service-level varies... seems to be purely the luck of the draw. Sometimes you get an ok server and sometimes you get the pits. I grin and bear it simply because they have the most awesomely delicious biscuits. Just get the buttered biscuits and strawberry jam.... Yum! Also they actually have Fanta (either cherry or strawberry... the red one). I love this drink. Funny thought... some of the employees don't seem to be happy in the mornings. lol The most you get is your bag swung out the window, a grunt, and a look that says F.T.S. ... I promise you I giggle as I eat my biscuit and enjoy the steaming hot coffee. Oh yeah the coffee is really good like everyday. I havent seen any happy workers since they had two guys in the drive-thru. I don't think they are even working there anymore. Maybe they knew they were moving on to bigger and better kitchens? LOL BTW... I don't know what the hype is but I could have done without paying 7.99 for the Chicken Waffle Tender Combo. Zee flay-vour vas zay let-dune. Ate the biscuit, drank the Fanta, nibbled then trashed the rest! Anyway... pick what you like and get that and let that be that. The older lady manager in there is a hoot and seems nice. read more

OK so we have visited here three times in the last month. The first time they told us they were out of chicken - which is sadly common for most of the Popeye's locations in the south (never had this happen in the west coast). The second time they explained that they could not make my shrimp po-boy (which i sometimes crave from here) because they do not have any bread thawed, then at the window they asked me if they could do two thighs on the dark 2 piece because they were out of legs...LORD! The third and final time, we finally were able to get some chicken, and i asked for some honey sauce (because that is what it says on the package of honey)...they gave me honey mustard. When i brought this to their attention they gave me the packets of honey for the biscuits and said - begrudgingly - WELL IF YOU DON'T WANT THE HONEY MUSTARD GIVE IT BACK...#wellokthen This place is not the best at handling their customers. read more

Stopped in the drive-through to grab a quick lunch. There were only two cars in front of me so I didn't think it would take very long. That turned out to be incorrect, but I could live with that. What I can't live with is the fact that even though I ordered rice and a complete meal, I didn't receive any utensils or one single napkin. Here we are in the middle of a pandemic and they can't even spare one napkin. I didn't stop to check my bag because of the growing line of cars behind me and trying to be respectful of their time, but would you invite somebody to your home and serve them a full dinner and not give them a friggin napkin? You know who would never treat you this way? Chick-fil-A. Last time Popeyes. This is the last time. read more

The line takes absolutely forever to get through and the workers are often rude, as if it is your fault that they had to get up to go work at Popeyes. If you're unhappy to be working somewhere then get a different job or suck it up. I understand put yourself in someone else's shoes but all of these employees are just rude and don't even want to work half of the time. I gave the 1 star bc I at least like the food.... read more

Cashier argued with me about drive-thru orders taking precedence over done-in customers, when it was clearly visible that was the case.

My dogs have better customer service.... This restaurant needs to be shut down indefinitely when the new location in Grovetown opens. I'd rather go across town to get my food!! The chicken was not seasoned and it was over cooked. How do you have mashed potatoes and a drop of gravy? I doubt that this place would pass any health inspector's inspection. Customers wonder why the wait is so long..... go inside!!!! Just the manager's tone towards the cooks is demeaning. SHUT THIS STORE DOWN read more

I love fried chicken and I also love spicy fried chicken. Popeye's is a favorite of mine. But this location lacks in some places for one, they almost always run out of items on the menu and secondly, the items that are available on the menu are not readily available. You have to wait at least 10 minutes for your food. But I can say that the chicken is always freshly fried after that wait. That's why I gave this place an extra star. read more

Wish I could give zero stars. This place is slow AF! Barely a little and still took about 15 minutes to order. Another 10 minutes or so to get to the window. Girl takes my card, gives me my drink and receipt, then disa-damn-peared. I wait. I see everyone on the inside being served. The employees are just walking around, practically doing nothing. Only the cashier was actually doing anything. After about fifteen minutes, without an apology or update, I blew my horn to get the drive thru attendant's attention. I asked to get my receipt as I was canceling my order. I asked what was going on and what was taking so long. Silence. No problem. I have worked in a restaurant that serves chicken. Chicken takes 15 minutes to cook. There should NEVER be a point where there is not any chicken on the racks. Stay away unless you have plenty of time to waste. read more

I wish I could give this zero stars but that's not an option on here. So they get one. The customer service is horrible!!!! I waited 40 minutes in the drive thru for my order. It wasn't even worth the wait! I'm never going there again!!!! read more

Horrible customer service, had to wait 13 mins Cas they 4 got to drop the chicken how do u 4 get to drop chicken at a chicken place??? Well I got my chicken after waiting and guess what?? It's not the spicy I asked for should've known!!! read more

It took them 40 minutes to make a Chicken sandwich. Another customer and I just asked for a refund. The manager that I talked to blamed the cashier and never said "I'm sorry". This is not fast food. read more

Would give less if I could. The drive through took 30 minutes. Got a one meal order wrong. Didn't put any silverware in the to go bag. Ridiculous trash that obviously works here. read more

Out of various menu items. Very disappointing. They should not come out and broadcast new menu items if they are going to run out of stock.

The employees were friendly, the place was semi-clean, but the chicken was like rubber. First time I ever ate at Popeyes. Probably the last.

Every time I come here they are always crowded but VERY UNORGANIZED!! Long waits.. They are constantly arguing with one another.. Usually had a sticky floor and dirty tables. They usually will cook chicken fresh if you ask at the right time. Just don't come here around 6-8 and expect it to be quick because it's usually not. read more

Was in your establishment like 2 weeks ago early morning and the crew and manager were just excellent!! The young man at the front counter was very professional and adequate didn't have 2 ask 4 anything and my food was hot and fresh!! Thank you WALTON WAY Popeyes crew for all of your hardwork.. You guys ROCK!! read more

This is a very poor example of a restaurant. I ordered and it took him 20 minutes to put the order together. All the other people in the restaurant were frustrated as well. And then when I sat in the dining room, they threw me out and said they were closed before I had the first bite. Do not go there! read more