The best Popeyes ever. They 100% promote the girl that was running the window tonight. She was extremely charming. One of a kind!

I pulled up to the drive thru at 8pm on a Thursday (says they are open until 1am) and the guy in the speaker just said "Come back in 30 minutes." I was confused so I asked what they said to be sure I heard correctly and sure enough, "Come back in 30 minutes, are you dumb?" I was just speechless, so I went to drive around the building and there were 2 girls standing there in uniform smoking by the drive thru window, and then clearly a man working inside, yet they couldn't even bother to take an order. Don't let the new paint job fool you, this place is still complete trash. read more

they are closed down permanently they are building a panda express they are building a new popeyes on beechmont ave anderson township where the kfc used to be read more

Worst managed Popeyes in the whole United States. They never have chicken ready and you wind up waiting 15 minutes. The facility is filthy as well as the employees. This franchisee needs their franchise pulled. read more

Bruh the employees smelled like shit i pulled up two of them are stoned out of their mind and i have to repeat my order 7 times to this bafoon and i waited 45 minutes for 3 of the literal same chicken sandwiches that were fucking PLAIN and they literally had my sandwich with lettuce for buns and it was spicy my drink was lovely it was a nice carbonated water when i ordered 2 sprites and on top of all of this the inside looked and smelt like a dumpster fire that was ran by infants.like how is this a chicken sandwich look at one of these photos my god.and george needs to get his panties out a wad read more

Popeyes Louisiana Kitchen - Chicken Wings Near Me - Covington, Kentucky

So I ordered them thru Instacart/Uber Eats. The whole order was trashed. Asked for regular chicken. I got spicy and dry. I asked for a large Mac and cheese. Got rice. Asked for Sprite. Got a large plain soda water. Last but not least I asked for a chilled mango lemonade. Guess what I got. ice and mango syrup. I call the store and the manager asks me can I bring back the order. SIR IF I HAD A CAR I WOULDVE CAME MYSELF TO BEGIN WITH. Terrible experience and the quality of the food was terrible. read more

Don't go here. Waited 30 min for my food. Whole staff was rude. They told me they cook the bacon to order which is why it was taking so long. When they gave me the food they said they were out of bacon. Stay away! read more

I will never return to this location. The drive through always has a very long wait. They are frequently out of biscuits, which is one of my favorite things to order from Popeyes. The food is typically pretty good, but the horrible wait time makes it a no go for me. read more

The food was only OK, it was one bad thing after another, they were out of ranch, out of Coke, out of ice, no napkins out, dr pepper was flat, fries tasted old, they forgot a couple of biscuits, not good service, weren't wearing gloves while serving, bathroom was a mess, just overall a cery bad experience! read more

Popeyes Louisiana Kitchen - Chicken Wings Near Me - Covington, Kentucky

Nightmare. Filthy store , old chicken . Cashier didn't have enough change in till . Just said I could have an extra biscuit . I should have walked out . Regrets and now my stomach hurts . read more

They are so unprofessional, rude, poor customer service. I guess the employee was having a bad experience with another customer but her attitude spilled over to my service that I had nothing to do with. Although I said please and thank you she never reciprocated it. This isn't the first time either!!! I won't return to that location!!! read more

I ordered takeout while visiting the area for a quick meal for our family, got back to our hotel, and over half the order was wrong or missing. I called and was directed to talk to George who said they couldn't refund any of it, but I could drive back and they'd make my order correctly (and he asked what the order was supposed to be three times, including once while claiming to write it down). I reluctantly agreed, and then he called back and said I'd need to bring the wrong food with me for them to "check," which seems REALLY weird after they've messed up. I'd given my son a small amount of the wrong food since he was really hungry while I was sorting through this mess, and when I said that, he hung up on me. I called back and then he said to bring the rest back. I did that and when I arrived, George said he had no idea what my order was (despite having supposedly written it down), then reluctantly filled it, but said they were now out of the sides. No refund, no credit, just an hour of driving back and forth talking to an incredibly rude and incompetent employee for less than mediocre food. Awful experience and I'm done with Popeyes. read more

This Popeyes nasty and dirty they got licks cooking the food the workers dirty are not clean looking food was trash I would even give it one star it's truly disgusting read more

The fried chicken and sides are delicious. Service was prompt considering how busy they were...well trained staff. Dining area look bright and clean. What more can one ask ? 5 stars ***** read more

Honestly the worst food and service I've ever experienced. When we finally received our order, they didn't give us half of the items we ordered, the sprite tasted like dish water, and we tried to call the store to order biscuits because we couldn't add them through DoorDash and they wouldn't answer the phone. Our dasher tried to ask them to add the biscuits onto the order and they refused. The food we did get was soggy, barely had sauce, and was overly greasy. I'll never order from here again and I recommend you do the same. Absolute waste of money. read more

I have always loved the food from this Popeyes, just really sad that I can't come here anymore because you just sit in the drive thru line for 30 minutes waiting on one car until you inevitably have used your entire lunch break and then leave without any food. They have such good food, I try to give them more chances. Alas, you have lost the last loyal customer you had because you are just such a horribly run establishment. I'm have no more chances to give. Really sucks because the closest Popeyes near me is in Ohio so looks like I'm just going to give up on Popeye's in general. Can they just sell the recipes to someone else because their company is ran by people with the IQ of a grape tomato. read more

Every time I order food from this place, it's always late it's cold and there's no flavor

UNDER TRAINED I felt bad for the manager here because she was trying to keep her crew together. The girl at the register seemed nice but also new. The manager was helping her take orders and also teaching her at the same time. The order in front had some issues about soda coming with their combo. The customer ended up being right and got his soda cups. While this was happening the manager had to tell someone in the drive thru that they were too busy to take their order. She told the car that they would have to come in and order their food. It was around 1pm and they couldn't handle the customers trying to order. It wasn't a large crowd but enough to cripple this restaurant. As we waited for our food it got more crowded behind us. Our two spicy chicken sandwiches were made with no spicy chicken breast. I knew the mistake was coming because the cook's were asking the manager how to make a spicy chicken sandwich. The even asked if it got regular mayo and she told them no...it gets the spicy mayo. We got the spicy mayo but not the spicy breast. I wanted to return it but it took over 10 minutes for the cook's to figure out how to make the chicken sandwich to begin with plus I don't want to waste food when there are people starving in the streets. All of the tables were dirty too. We got lucky and found the only clean booth. The floor really needed to be swept. There was chicken crumbs all over the place. There was even a garbage bag sitting on the floor and not in the can. The staff was nice. No one gave me any attitude. They just were overwhelmed and this comes with an inexperienced crew. Our order was wrong which made me sad. I just wanted some spicy chicken and it didn't happen. I really hate going out to eat and paying for the wrong stuff. I just hope they get it together. NOTE: (I also want to note that our visit was before the spicy chicken sandwich went nationwide and viral. Obviously this location was one of the test launches before going public. I would truly hate to see this location after the media started reporting about the spicy chicken sandwich) read more

Popeyes Louisiana Kitchen - Spicy Chicken Sandwich made with the non-spicy chicken breast. - Chicken Wings Near Me - Covington, Kentucky

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I got the chicken sandwich and it was covered in mayo. I'm not surprised at this point because every other time I go to Popeyes either the service is terrible or the food is rancid. There's a Chick-fil-A pretty close, you should just go there. read more

Ordered at drive through, 20 minute wait. Food was missing and some food cold. Will not go there again. Expensive, sloppy help, not worth it. read more

Popeyes is the worst run restaurant I've ever seen. The chicken and sides are good so that's a real shame. They are out of something I try to order about 45% of the time. They don't seem to even be able to keep containers for sides in stock since I've received mine in beverage cups - not larger amounts- just the normal amount but stuck in the bottom of a large plastic drink cup. Tonight they didn't even include the side I paid for! They also don't seem to be able to keep change in the till since they so often require exact change or a credit card. Combined with the times there's only 1 person on duty with the inside closed and the cashier asking for tips... it's crazy. read more

Worst they should close! Burned chicken, old grease! Horrible service. Chicken tenders looked like they were on drugs!! Small and skinny. They should be ashamed. read more

Worst Popeyes in America. Sat in drive thru for 20 min without moving. Understaffed and or lazy

We have given Popeyes in Covington, Kentucky three chances, but we will never go back again. They are rude, the order is always wrong, and it's filthy. It's to bad because we love Popeyes chicken, but will never go back there again. They are giving Popeyes a bad name. read more

Worst chicken I've ever had. Not even sure it was chicken. What a shame to have to give 1 star to complete review. Also out of fries at 11am read more

Popeyes Louisiana Kitchen - I think it is chicken but only breading. Entire lunch went in the garbage. - Chicken Wings Near Me - Covington, Kentucky

Refused to take my order through the drive through Waited 20 minutes in the drive through read more

If I could give this place a negative star review, I would. It has the worst service ever, the worst order accuracy ever, and the worst "we don't have that available" time after time after time. I feel as if I have Popeye's Alzheimer's, hoping this place can possibly get its act together. THEY CANNOT. AVOID at all costs. It is an embarrassment to the chain. Seriously. read more

im not a picky person at all. Ordered a 5 piece tender meal. I got 4 but I think only one was actual chicken. the other 3 were just fried batter. I'm not even sure you can call that chicken. Disgusting read more

First of all, the fact that Popeyes no longer has my favorite sides, Cajun Rice or Corn on the Cob, means this will be my last time bothering with this chain. This location is horrendous. The staff is inattentive and too busy talking with friends on FaceTime to be bothered with customers. We ordered chicken and biscuits but got no biscuits. We also got three legs and one thigh instead two of each. I guess the conversation was riveting. Seriously, what kind of Cajun style restaurant doesn't have dirty rice! Popeyes - #cancelled! read more

This place is very expensive!!' In a bad neighborhood. They were out of condiments. And lettuce. They get robbed a lot so you can only pay with credit card. We definitely won't be going back. read more

The quality of food is way below average and the staff could care less about the customer. A shame, because every other Popeyes is extremely good. read more

I feel as if I need to stick my finger down my throat and throw up this popeyes. I got the chicken sandwichI bit into it and it wasn't done. Im threw with this location. read more

Very dirty inside and out. Employees do not care ! Complain to corporate nothing changes. Not sure how they pass inspection from the county.

I could tell my food wasn't fresh , it was beyond stale. My order was wrong , missing every side dish . I placed my order thru DoorDash when they opened and by the time my driver arrived they were out of the chicken sandwiches we ordered ..then proceeded to replace the items with just chicken , no sides ... the manager was very dismissive and my doordasher said this wasn't anything new . This facility needs major quality overhaul . read more

Wow.... I'll never go back, and that's a damned shame because the chicken is pretty darn good, but the way that it's run will keep me away for a long time. I feel sorry for the staff as they were pleasant but I think that it's way understaffed and that leads to a very long line and 15 minute wait times just to place an order. We saw multiple people give up and leave while waiting in line. Also, their electronic menu board was out, and as this was my first Popeye's experience I had no idea what to order, which added to the frustration a tad. But I figured it out. Lastly, the cleanliness of the space leads a lot to be desired. Tables littered with food and each and every hot sauce bottle was empty as well as missing it's lid. On our way out the drive thru was slammed packed. We saw one car get out of the drive-thru to go inside. I felt sorry for that guy, he thought he had a good move to lessen his wait time but inside is no better. Damned shame... the chicken is pretty darn good. read more

Popeyes Louisiana Kitchen - Nasty. They are all like this on every table. - Chicken Wings Near Me - Covington, Kentucky

Yelp said, app said, everyone said... open til 11pm. Drove across town, 9pm... closed. Unreliable, just like everything else these days.

I don't think I've ever ran into a decent Popeyes staff in my life. If it's not a newly constructed Popeyes the staff will be terrible. If your that uninterested and lazy don't work in customer service. read more

I would give them a zero if I could. As we speak I'm waiting now 40 minutes to get my food. Super slow today. They told my husband they forgot our order. What the hell? read more

A perfect failure! From horrible service, to incorrect orders, and closing down operations during business hours I have never seen such a champion of incompetence!! Where the hell does the owner of this franchise live to allow their business to be operated like this, Alaska?!?! read more

pretty descent fast food chicken tenders & fries. The staff was courteous & friendly and the cafe area was clean and actually being attended to when I was there. Nothing fancy or outright spectacular, but the chicken is good and offers something different than typical fast food chicken. If you do venture in, they offer many different dipping sauce options, I highly recommend the tartar sauce as a first choice. They also have pretty decent sweet tea. read more

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