Received the best service I ever had from the Maple hts location... thank you for handling my large order quickly and accurately... I heard its a new team there... KEEP UP THE GOOD WORK!! read more

First time at this location due to other location's unavailability. Chicken was low although lots of customers. No communication between employees about tasks. Clean but better communication needed. Will revisit in the future. Luckily I didn't leave. No red beans and rice or biscuits were in my bag. Do better. read more

Ordered an eight piece chicken meal and the chicken is very old. It must've been from yesterday and just reheated. It wasn't even hot.. Tried calling, but of course their main phone just rings busy constantly . Not happy with this at all read more

Popeyes Louisiana Kitchen - I purchased old reheated chicken that's super dry. Not a happy camper - Fast Food Near Me - Maple Heights, Ohio

I cannot even EXPLAIN how horrible the service was! I had to unfortunately contact customer service! How are you a lead and you are AGGRESSIVE with customers or rude? Having customers REPEAT their name multiple times at the window and THEN forgetting you asked them to pull around? You are NOT the owner but work as if you HATE your job? The FOOD was horrid. It wasn't even MADE CORRECTLY! The rice WAS NOT COOKED RIGHT!!!! They even FORGOT stuff I asked for. Like huh? I will NOT be returning further to this LOCATION. read more

Did an online order, they were mostly out of what we wanted. No pickle chicken sandwiches, no sodas!! Did not receive my sauce for popcorn shrimp. Had to wait longer than we should have had to! First time eating there and I can honestly say, NEVER AGAIN!!! read more

We placed our order online at 12:22 and arrived about ten minutes later, which the team members acknowledged when we got there. Despite that, we didn't receive our food until 12:55. It wasn't that the chicken wasn't ready--they eventually just slapped it on the buns like it had been sitting there the whole time. One employee in particular stood out--not in a good way. She was moving painfully slow, wearing fur boots (which I question as ServSafe compliant or even hygienic), and showed no urgency at all despite clearly being aware of our presence. Her coworker repeatedly asked her to help with things, and it was puzzling--if she's comfortable enough with the team, why does she need to be told to do her job? To be fair, most of the crew seemed more interested in laughing and playing around than actually working. I've worked in food service and fast food, and back then, we worked. This was just another disappointing example of a growing trend--workers who don't seem to care about the job, the customers, or the standards of the business. On top of that, there was a very strong odor of marijuana coming from the employees. The fries were soggy and tasted like they came from oil that hadn't been changed in way too long. To the employees: I know life is hard. I know work can suck. I know you're not getting paid what you deserve. But please--take just a little pride in what you do. You're not just handing out food; you're serving people. Try to connect. Try to care. It really does make a difference, for others and for yourselves. read more

I don't know how this Popeyes stays in business. The employees act like you're intruding on their time and too many times they run out of chicken of all things for sandwiches or wings. Just recently waited at the drive thru for ordering and after 10 minutes, left with no response from anyone. There was no other customers in the drive thru and when leaving saw three employees thru the window just standing around doing nothing. This was it for me. One star is even too good for this place. I will never order food from this location and gladly drive to the Popeyes in Randall Park. read more

This has to be the worst popeye's chicken in cleveland ohio. The inside is never open. The staff is rude. They are always out of everything, and they close early. Went there the other night? Google said they closed at 11. They were clothes before 1030. read more

Came in on Sunday waited for 10 minutes at the cashier station waiting patiently to have someone to take my orders, no one acknowledged or wanted to help. Lady behind me just left, the place is trash and no one is wearing gloves serving chicken; tong dropped on floor they just picked it up. This place should be shut down. read more

Unprofessional! Terrible Customer service! Closed one hour before closing. We were not properly greeted. read more

Yesterday I went into popeyes, all the chicken on the tray was very dark, I asked the manager if I could wait for fresh chicken, he said yes, it would be a 15-minute wait, that turned in a 30-minute wait and once the chicken came up it was burnt also. the crust wasn't on the chicken it was terrible. I wont be going back their needless to say. The worse Popeyes in Cleveland. read more

This is for the Popeyes in Maple Hts, OH: I stood at the Counter for 10 minutes (without being acknowledged) waiting for a $38 Prepayed Online Order in which the Young Man at the Counter (most of the Employees were Young and basically not interested in working; it also appeared that no proper Management was around) grew frustrated and decided to announce that the Lobby was closed I stated that I'm there for a Online Pickup and He stated that I had to go through the Drive Thru to get My Order ( The line was nearly to the Parking Lot entrance and I'm a Nurse and was on My Lunch Break that's why I chose to Online Order My Food) I left and contacted Customer Service thru the App and was offered only a $20 Coupon- that doesn't cover the cost of My Order that I NEVER received!! I would like a Refund and will NEVER order from that Location again- I'll stick with the Locations on the West Side of Cleveland with better Management/Customer ServI've... read more

This if for the Popeyes on Warrensville Center Road in the same Plaza as Walmart. This location's STAFF is STEALING, and SELLING customers bank card info to fraudlent people out of state. Pay cash only at this location. Card info stolen 9/18/24 at 8:40pm by SHIANNE host number 69241 who swipes the card on her personal credit card square and gives a fake receipt. Online CTR swipe, and no card info seen. read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Maple Heights, Ohio

I was door dashing last night around 10pm i walked into popeyes maple location only to be put out and made to go through drive through. Employee was very rude. I go around to drive through sitting for over 30 min get to the speaker. Cashier says we are only taking online or door dash only. So i give her the name of the customer that door dashed food soon as i give her the name immediately " we dont have that order" without checking. I spent all that time in drive through only for her to tell me you dont have it. This is an ongoing problem at this location euclid and buckeye location as well. This is what happens when you have alot of ignorant and young people who have not a clue as to what customer service is. Popeyes need to do a better job screening there employees and managers read more

THE WORST Popeyes in Cleveland. Pulled up to the drive thru and they stated they had "no chicken" while employees were standing in front of the building smoking and standing around inside. Don't waste your time going here!!!! read more

So this Popeyes is hiring, and for good reason. I think there were only 3 people working. This is a very busy restaurant. Oftentimes, the line is down the street. I pulled in because there were only 3 cars in the line as I was driving by. Popeyes was out of classic sandwiches, and only had 2 spicy ones left. I took one...cause first come, first served. Sooo...now I'm sitting here with my mouth all hot and nose about to run. Was it worth it? Yup! They also have a sign that says "exact change or card" please. They should also have a sign that says "we are out of ice". Also, "we might be out of chicken" Too much to ask? Probably... read more

everything needs to be improved start by taking things off your menu before u add it and not exchanging it or asking the door dash to ask the customer or tell the customer instead of not giving them anything and start being rude work on closing this popeyes it sucks. read more

Worst place ever....Young black male at register..Very rude,not professional at all..Playing with something in his hand...I told him I left the Popeyes on Lee Rd to come to this one..He told me that was they problem and not his...Charged me almost $5 for about 14- 20 fries and the chicken was disgusting...I.paid $40 for some trash...The box was extremely hot...They either placed it in the microwave or dropped it in some hot grease...Establishment like these should no longer be in existence...Either hire experienced and professional employees or revoke the Establishment.....Shame on you Popeyes read more

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Spent money ordering just for them to tell us they have nothing at all WHY ARE YALL EVEN OPEN THEN

This evening I sat in line for approximately 20 minutes. I got to the order mike and waited about another 5 minutes. I finally received an acknowledgment of "go ahead with your order". I asked for the $6.99 Big Box with 2 thighs. I was told "we don't got that", to which I replied " I bought one a few days ago". Again he replied "I don't know, we don't got that". I pulled out of line and rode to the front of the store. There was a full size add on the front window with the $6.99 Big Box. I parked and got out of my car to go in and dispute this, but the door was locked. I will attempt to contact them tomorrow in person to address this issue. This was the location on Warrensville Ctr Road. read more

This Popeyes is off the chain, ordered three legs original, the cashier asked if I could wait on the original I said yes, then he said they are ready got the chicken they were burnt, asked for hot sauce and honey, no honey called on the phone to complain phone rang so long it hung itself u, called again same thing, I guess I can't get my money back or any type of satisfaction. Ruby read more

Popeyes Louisiana Kitchen - a closeup of a sandwich wrapped in a wrapper - Fast Food Near Me - Maple Heights, Ohio

Visited Popeyes in Maple Heights Oh 1/31/24. Chicken was old and dry and biscuit was hard. Went through drive thru and ordered big box. I was very disappointed. Ordered honey bbq wings which had very little sauce. I will fix chicken at home or visit Mr Chicken. read more

Very slow no sense of urgency. The manager with short red hair did not assist with order while standing in the front counter with 8 ppl waiting on food . I decided to come in because the line was wrapped around the place. I only ordered side dishes. They we're stepping over each other. I will not come back here. I'm not sure what the process was but I waited almost over 15 mins for my side dishes. Ridiculous. read more

Popeyes Louisiana Kitchen - Lobby area - Fast Food Near Me - Maple Heights, Ohio

Upgrade from the last delivery - they were out of iced tea but received a larger drink size upgrade plus all of them were lemonade. Mashed potatoes all had a generous amount of gravy in them compared to no gravy last time - I think the price for large sides went up on doordash however .. it's almost $6.50 for one large side alone compared to getting one with a meal- I like the fried shrimp - I didn't like the popcorn shrimp as much - just wanted to try something new .. delivery was quicker to than usual as well- a very pleasant surprise! read more

Tried ordering a chicken sandwhich and they said they were frozen. I don't know what that means. I figured they would cook it, seeing as that's how food works. I asked how long the wait would be and the employee said she would ask. They waited a while then thought we were a new car. I asked if there was any update on the chicken sandwhich and they then promptly replied yet again, "It's frozen." I asked if I could get it and they said yet again, "It's frozen." I decided to abandon the hopes and dreams I had of trying this fabled Chicken Sandwhich and instead opted to buy two tenders boxes. The server told me that she didn't speak Chinese. I articulated better and she told me she didn't speak Chinese. I tried again and she reminded me yet again about her Chinese illiteracy. My friend rolled down his window and yelled it at her and she said they were out. Needless to say I'm disappointed, I think employees should be informed about Duolingo, I find it's great for learning new languages. read more

horrible service. they just leave you at the speaker and don't respond. dont waste your time or money trash read more

Popeyes on Lee Road SUCKS,they are always slow or there chicken isn't ready.Sucks big tiime.

Horrible customer service....very ghetto. How the hell do you run out chicken every other day? The one in Maple Heights is by far one of the worst locations I've ever been too. Don't go there. read more

Food does not taste too good. The chicken had no flavor to it. Red beans and rice container was only half full. The Popeyes in Maple Heights has truly went down hill. read more

Went right at open. Ordered the nuggets. They tasted like they were pre-made or from the day before.

I went to this location for the first time and as I sat in the parking lot all I can see is employees taking selfies, swinging a mop around and having a good ole time like there was a party going on. After my order was placed I went to get my drink and there were no lids; I asked an employee for a lid and it took her 2mins to locate a lid, and when she did return with a lid it was the wrong size and took another few minutes to locate the right one. When I got back to work to eat the chicken the inside was pink inside so I was unable to finish my meal. There is a Mr. Chicken 2 shops down, I will try there next time. read more

Just call me stupid,because I did it AGAIN!!!! Went back to this location on WCR after I said I wouldn't go back 2 yrs ago,but my 86 yr old Mother wanted a chicken sandwich so I noticed there were only two cars in line,which should've been an indication,of what to expect.I'm waiting and waiting for these two cars to move but they were stagnant,waited some more,still stagnant,then the first car moved,and I waited and waited for second car,still waiting! I finally get to the order board and now I'm waiting and waiting.....Finally a rude chile name Iyana came to the back door to motion to go to the window.Well no sign or nothing,to let people know that the speaker is not working? So I ordered the classic chicken combo with no pickles and sweet tea.She charged me $12.52 of a $7.99 combo.Gave me my food and guess what? Yes there's a pickle on it,the bun was cold and it looked like a jar of mayonnaise fell on the poorly made sandwich.I told rude cashier Iyana that I asked for no pickles,"she said,there's pickles othat?" I guess so since the receipt that you ring up didn't indicate no pickles.So the other chile with the ugly kool aid dye in her hair made another sandwich which was worse than the previous sandwich,but this time it didn't have a pickle,that was the only think that was right.I told manager just give me my monies back which took another six minutes,while rude cashier Iyana who had ONE JOB!!! To ring up a classic chicken sandwich in which she couldn't even do that,and the kool aid hair dye chile thinking this shit is funny.So I declare on this day that I will neva eva go to this location I don't give a fuck if they're giving free monies just to stop by.The manager didn't apologize nothing.I left went to the one on Northfield,ordered same thing and was charged the correct price,and my mother got her chicken just like she wanted it.Please just shut it down;/ read more

Popeyes Louisiana Kitchen - a receipt for a restaurant - Fast Food Near Me - Maple Heights, Ohio

This review is for the Popeyes on 1878 Warrensville Center Road in South Euclid. I couldn't locate a separate Yelp page for this location. Go elsewhere, anywhere else. We went there about a month or so ago and it was perfect. The fries were hot and yummy and the sandwich was to die for. Today we went and what a nightmare. I said to my friend what are a bunch of kids working here and we found out that's exactly what is going on. The first time through the line my sandwich was at best lukewarm and the fries they were quite literally just tossed into the bag and when did a small fry become five, yes five fries. So I went and knocked on the door and at first no one would help me and then finally they did. They played games and wouldn't even open the door a crack so you could actually hear them or they could hear you. They supposedly made the food over, but the fries were now even colder and the sandwich just wasn't like it had been when we first experienced it. I went back to the door and all I got was mocked by the employees and also by some customer in line. Some kid told me (and again he wouldn't open the door so I could barely make out what he was saying) that the manager was busy counting drawers and when she finally did come to the door she was even less helpful and walked away and never came back. I also will never go back. Oh and during all of this I experienced one customer after the next who had a complaint about their order. They haven't even been open that long and this is how they're going to treat customers? When they brought the second order out the girl was so rude and it was really uncalled for. The whole experience left a very bad taste in my mouth. McDonald's here I come. read more

Went there Sunday evening 12/20 since there was no line. Got to the drive thru speaker and the young lady was so rude. "Go head." I started to order and before I could finish my sentence she cut me off rudely, "we ain't go that." I just pulled off, and seen that she was in the window on her phone. Please do better or find another job. Definitely won't be back. read more

The worst sanitation in the city!! No hairnets, no gloves, face and clothing touching, food sitting in tubs and bins and people waiting in line inside and out in their cars. Not even a single semblance of organization and the worst attitudes ever!! They seam to exude impropriety as their signature. The health inspector should close Bedford Heights before this store has a chance to hurt someone or many. These people would think it funny if they made people sick !!! And rude ~ that is their motto! Will never nor anyone in my family ever visit Popeye's again!! read more

We decided to go here instead of KFC. Bad mistake! We ordered a 3 piece tender dinner and a spicy chicken sandwich. We live approximately 5 minutes from Popeyes so my food should not have been cold when we got it home. The tenders were cold , old and greasy. My biscuit was cold also. Tried to eat a couple of bites of it.. it was just bad! I tried calling and let the phone ring for literally 30 minutes and no one ever picked up. Wasted $7.99! Thankfully my husbands spicy chicken sandwich was ok. We ended up sharing it. Of course I have a problem with old, cold chicken, but it would have been okay had they answered the phone so i could let them know so that they could make sure the next time we came, we could get a replacement meal. I hope they read this review so that they can do the honorable thing and replace my meal. I will give them the benefit of the doubt and say that they were too busy to answer the phone, but I am very disappointed and dissatisfied. On a positive note... it was my first time tasting the chicken sandwich( yes... really) , and it was good Popeyes please do better! read more

Popeyes Louisiana Kitchen - Handcrafted Tenders Dinner (3 Pcs) - Fast Food Near Me - Maple Heights, Ohio

This was the first and last time I will go to this Popeyes. I ordered shrimp and wings. Got chicken fingers and 2 piece dark. Ordered Mac and cheese got mashed potatoes. Ordered combos with bottled water. Got no water. On the plus side I got the red beans and rice and the Cajun rice. Can I give them a half star? Does the owner or manager not give a f$&k? Maybe someone should contact corporate. Wish I had read the yelp reviews first. I'm not the only one complaining. read more

i asked for two spicy chicken sandwiches got to the window lady said their out after swiping my card.

Absolutely terrible. Had to repeat each of my order two- times for every item I ordered for three people. We get to the window and the crew are all wearing AirPods. I wonder why they couldn't hear me order. The food was burnt. They did not put lids on the whole way and two of my three drinks are now on my car floor. Will never come back. read more

These mfs take too long to make the food I literally just wasted my whole lunch break waiting in line