I've loved Popeyes for decades back to my days in Houston. The food is almost always reliable and delicious. Service, however, varies greatly from one location to another. Typically the service is a direct reflection of the franchisee's attitude and priorities. That same outlook trickles down through management and every associate. My visit today was especially satisfying. Not only was the food delicious, the service was through the roof!! Taye & Dominique bent over backwards to make my visit a pleasant one. I'm in town quite regularly and I will most certainly be returning soon!! read more

Service was promt and professional happy manager named kerry made my day i would come her 10 out 10 times keep it up this guy here is taking popeyes in a great positive direction read more

Whoever own this store need to start fresh. New staff all together. Food is absolutely disgusting and it's been this way for so long they are not sure what right looks like. read more

Pulled up to the drive thru to order and after waiting a minute or two they asked if I could wait. So I did for close to 5 minutes. The car behind me left because they thought I couldn't make up my mind. Then I asked if I could order now and he asked again if I could wait, and i did for a couple more minutes and I finally said, Hello, and he said drive up the window. I was thinking maybe they couldn't hear me well. I waited a couple more minutes with no nobody even looking in my direction, so I left and went to Chick-Fil-e, and they took my order immediately. This was the Popeye's store on South Glenstone in Springfield MO. read more

Food's always good. Customer service is on point. They always smile. And it just seems like a good team they have there. read more

Service is crazy slow. It took a while for anyone to come to the counter when I went to order. Once I did order it took a good 15 minutes to get a simple combo meal when chicken was sitting in the trays. The counter was so slow that there was a line of 10 people while I was waiting for my food. Seven of them, two different groups, walked out angry and hungry. read more

Went in to get food for my wife and I I believe I order a four piece meal spicy with red beans and rice I got spicy for my wife also with side order of mac and cheese. The employee that waited on me was beyond friendly. She got on my order quick. The employees in the back where friendly too. While waiting on my order the friendly counter lady turned to me and said we got some extra chicken legs. " let mama box them up with your order. I said thank you very much. While boxing my wife and my meal up a cook in the back told the counter lady we got some extra biscuits. Hook that boy up mama. She did and handed me my food in a bag which was fresh and hot. I thanked her again. Come back and see me baby she said as I was leaving. Ask for mama. I will hook you up. Great chicken. Amazing service. read more

Don't eat here. I stepped in after work, ordered an 8 piece meal to go. Saw about 5 orders picked up. My order still not done. 15 minutes went by. Employee said they ran out of classic chicken. (But I saw orders go out that clearly had that in their order). After 15 more minutes and another 5 orders going out, I finally got my order. 30 minute wait for 8 pieces. I believe Popeyes like other fast food restaurants prioritizes pick up orders like Grubhub over in person orders. Too bad they don't care about in person customers. This is the 2nd time this happened to me at this Restaurant. This is a Poorly run and managed Popeyes. I won't eat at Popeyes again. read more

The man at the drive thru today was mint! I'm not used to that at Popeyes. The chicken was excellent as always.

I don't know what it is about this location... 0 out of 10, do not recommend. Last time we went we waited 30 minutes, after we ordered our food, only to find out they didn't even put our food in. I order blackened tenders, which has to be called to order, so that caused a longer wait to eat. Tonight, 2/2/2025, we waited in line, right in front of the register, for 10 minutes and was never even acknowledged. The manager on shift walked right in front of us, twice, and never said a word. We were baffled by this! So unprofessional and very rude. I hate it, as I really do enjoy Popeyes. But this location needs a lot of help, especially in the customer service department. read more

This place is awful. Save your time and don't stop at this shit hole. They are guaranteed to have you waiting in the drive thru for 20+ minutes and still forget your items! read more

Pretty sure you can tell from the other reviews that you better have time to waste if you're coming to this restaurant. Not to mention how the staff doesn't communicate with each other. People's work ethic these days are ruined. read more

Went here after class at 4 ish, barely anyone else was there and ordered a chicken sandwich with fries. 30 minutes after I was told to pull forward I was tired of waiting and went inside to see what the hold up was after complaining about the time it was taking a girl on her phone made the sandwich in less than 3 minutes. There were 2 customers inside the restaurant (not sure how long they'd been waiting) and 3 (including me) that had been waiting outside for our orders for over 20 minutes while no one inside seemed to care or remember the drive through orders. No one was rushing and no one had said anything about any delay when I ordered. My recommendation is only go here if you really want Popeyes, don't have time to go to another, and order inside. read more

This is such a terrible popeyes location. it's not really about the food but the service is AWFUL. they take 30 minutes to make an order for 2 people. they tell you to pull around or pull up because they need to make more of something and you can sit there for 30+ minutes. for a very small fast food order, that's ridiculous. they are also ALWAYS out of stuff. multiple sauces, tenders, sandwiches, fries etc... half the time you pull up and they list off half the menu that they are out of. also. DO NOT ORDER ONLINE THEN GO GET IT. it will let you order stuff online that the store is out of. they won't make subscriptions and tell you that you have to get online and cancel it and reorder. the refund also has to go through corporate and it takes weeks. it's all just ridiculous. if you can avoid this location, i would. read more

This experience was AWFUL; made order on app at 5:06 drove over and arrived at 5:20. Had to wait in line for 15 minutes waiting for tenders. I finally had to go in at 5:45and my order was not ready. When they finally got it bagged and I got home , 4 items were missing and the sides they gave me were WRONG! Can't reach the restaurant, had to use app to report. TERRIBLE EXPERIENCE read more

I ordered through Uber twice. Uber sent multiple drivers and each time they were told that they weren't taking any more orders. It was 11pm. They are open until 1am??!! I called and the lady told me they were closed, so why are they still answering their phone? Awful night crew. read more

If you want excitement with your chicken order from this location. Never know what insanity is unfolding. You can count on poor service in a sticky environment and you might get the right order. It's too bad because I like Popeyes chicken. read more

Food was ok The order was wrong: I didn't get my biscuit, which they told me to wait for and pull up. I ordered Cajun rice, not fries. The parking lot was wrecked and awful to pull in and out of read more

I ordered on the app and waited in the drive thru line for 20 minutes to be told online orders have to come inside. The app says either is fine but whatever. I went inside and waited in line for several more minutes and was finally asked if I was me. I said yes. He pulled the ticket off and laughed and said, "Yeah you got like ten minutes on that." I've been waiting over ten minutes so far. Won't be back. Don't pick this restaurant on your lunch hour. read more

We first hit a Popeyes in Oregon which was the demise of our entire time there. Bravely once we returned we decided to give it one more go. Since we were in a different state, and closer to the south and all.. Was truly not disappointed; actually quite the opposite. We now come here at least once a week. I am however disappointed that they no longer sell the "bonafied box." But you can never go wrong selling the real cane sugar tea! Still one of the best fast food restaurants in the area.. Love that chicken, and everything else from Popeyes! read more

Popeyes Louisiana Kitchen - Tenders with red beans and rice. - Fast Food Near Me - Springfield, Missouri

Worst customer service of any Popeyes anywhere. Compared to other Popeyes, the food is mediocre. It doesn't even matter if you order ahead, you're going to wait forever for your food. It's the worst. Been eating there on and off for 6 years and I just recently gave them another try after not going for 2 years because of similar issues and nothing has changed. They are the worst. read more

We came through the drivethru twice. The first time everything was correct The second time tho we ordered tenders and they gave us some tiny inch long pieces of chicken looked like the remainder chicken at the bottom of the bag Plus it was all spicy when we ordered for it to be mixed. Understood. They were busy. But we paid and ordered 5 pies. Waited the time were only given 3 We paid and ordered for popcorn shrimp. Weren't given the shrimp Didn't have anymore patience to check. Got home. Saw. Tried to call and they aren't picking up. read more

Really nice deal! Great tasting fried chicken! It's plenty for three people to eat! I love the sweet heat sauce, and it goes well with the chicken. Also, the mashed potato is very delicious too. It's a very nice lunch for me and my friends. Staff is friendly, and he gave us so many good recommendations. Green bean is the only thing that I don't like and it tastes weird. read more

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My granddaughter wanted to eat here last evening and I was very disappointed with our experience. We waited in line 28 minutes with only 6 cars in front of us and you'd think by the time we got our order the fries would be hot but they were NOT! They were cold and flimsy. I will not be going to this location again. read more

Employees are very rude!! Tried to call and speak to someone when sitting in the drive through because their lobby was closed, I could see the employees just standing around in there, no one answered the phone and the line was wrap around the store!! Last time I will come to this store. read more

Best service in town with the nicest people, friendly, went overboard to wait on us (fast food). Great environment highly recommend to anyone in the area or passing thru. Never seen fast food run so well read more

I placed an online order with this Popeyes on April 6th, for 16 pc meal and 12 pc tenders. Total was almost $80. The website gave me several time options to pick up my order and I chose a time that was about 45 minutes later. I received an e-mail confirming the order and the pickup time. When I got there, at 4:40 pm, exactly at the time my order was supposed to be ready, I found the lobby was closed and I had to go they the drive thru. There were several cars ahead of me, and it took about another 12-15 minutes to get to the speaker. The man on the other end of the speaker asked what they could get for me, and I told him I had an online order for pickup at 4:40. He turned very rude and said they weren't doing orders for pickup at specific times. I told him I had an e-mail confirming the time and he got even ruder- even a bit angry. He found the order and told me it would be at least 20 more minutes on the chicken, and they couldn't fill the tenders at all (they had no tenders). I told him that wouldn't work (this was for a party with my grandchildren and I needed to be there by 5:30) and asked him how to get my money back (card had been charged). He told me they had nothing to do with that and I had to call the website. I asked if he had a number, he said no I have to figure it out. I said ok, let me look on my phone and we'll figure it out. By now he was extremely agitated and angry and told me to get out of line or he would call the police on me (so I did). There was no number or way to cancel the order on the e-mail I received, so I downloaded their app and lodged a complaint with their chatbot. Later that night they refunded the amount equal to the tenders, but never have refunded the $45 for the chicken, despite several emails back and forth. They don't seem to grasp that I received nothing- no food at all, that their employee was extremely rude, and threatened me. One of the worst examples of customer service I have ever seen in my life. read more

I heard lot about your famous chicken sandwich, so we finally tried one. On a scale of 1 - 10, I would say this was probably a 2. TERRIBLE. Cold, tasteless, skimpy condiments, and a hard bun. Not cool. And, the fries were worse. First and last at this place. #NoPopeyes. #Popeyessuck. read more

We love popeyes, but have to say this location has went downhill. Kimberly waited on us and literally looked like she was the most miserable human on the planet, and it didn't get better with customers following us. I don't think she understands that she is in a customer service position and she directly influences the bottom line. The food was good, but the lobby was not clean. read more

Just sat in the drive through for 10 min and once to the speaker sat for another 5. Never got help. It's not even 11 on Saturday morning and they are this slow? Hate to see what it's like during rush hour on a weekday. Sad. Left without food. read more

All of the Popeyes in this town have gone downhill so bad. They never have anything in stock, they take forever, and they just generally have an I don't care attitude. I stopped going because it was just getting ridiculous, which is a shame because this used to be my favorite restaurant. read more

This is the worst place to eat in Springfield. Everytime I jave been here the food is old and cold. It doesn't help that tge employees are rude and use curse words in front of customers. I'll never be back after experiencing this 3 times now. read more

A few times every year, my family and I go on a magical journey for Popeyes Chicken and Shrimp. Everytime we make this trek, we leave our home with a feeling of wonder and joy for the impending delicious-ness that we will be enjoying. But every single time that joy is destroyed by the fact that they never have what we want. Springfield has 3 Popeyes locations and 2 of those 3 we will never go back to. Glenstone location and the Kearney location. This is ridiculous. The service is terrible. The restaurants look terrible. And like I said before they never have what you want. read more

Well i went there this morningg after they opened assuming i would have fresh food well that was not the case the chicken seemed to be from the night before it was barley warm and the mashed potatoes had this fatty piece of something in it i do not recommend this location definitely not eating there again read more

Went through the drive thru and was handed food by a woman talking on her personal cell phone and she did not attempt to even greet us or say a single word to us. We were handed our drinks and they had no ice. She closed the window before we could get a chance to mention it. I also was missing a biscuit in my combo and was given the wrong type of meat. read more

I have been to Popeyes three different times and they are always out of something. Mac and cheese is normally the one or mashed potatoes. There was one night they were out of drumsticks, all spicy and mild. To me if you are a restaurant and you run out of your main course meal or sides that should tell you to order more next time you place the order for the store. Every Popeyes in Springfield Missouri is always out of something. Always. How is that good customer service? I'm always informed at the window they are out of something. Never when I actually place my order. Another note, All employees that work at the Glenstone Popeyes are rude. I honestly don't think anyone should waste the time going for the crappy service they give you. read more

Apparently they decide what in your meal you are allowed to sauce for. And ruuuuuude as all hell about it too. I'll hit up KFC from now on.

So basically came through the drive through and my experience went a little like this.... Me : "Could I get a spicy chicken sandwich?" Worker: we are not currently making those." Me: "okay, could I get the #4 boneless (chicken tenders) with Cajun rice?" Worker: "Dark or White meat?" Me: "White." Worker: "You said a number four with fries and a sprite right?" Me: "No, I'll have a Dr. Pepper." Worker: "and, that was mild and dark right?" Me: "No, Spicy and White." After this whole thing, I get my order and I have every different type of chicken possible with every bone I didn't want. Considering it was the only thing open, and I hadn't eaten yet. I ate it. Only reason for the two stars was the fact that the chicken sandwich is still the goat. read more

Double check when you choose delivery...I didn't get a few of the things I ordered. Over all decent food

Went through drive thru and staff was not paying attention. Got to the window and was informed there were no straws, not a big deal in my book. Was handed food and told to have a nice night. Sounds like not too bad of a time,right? Pulled over to check the bags and was missing a good portion of the food and sauces. It was rectified nicely but I'm not sure what happened. read more