I went to the new improved popeyes they cleaned house and removed the old crew with the attuides and now we have great customer service great fresh food and amazing customer service not excuses about not having any of the food their supposed to have like chicken or oh we're closed at 11am or 4 pm read more

I keep attempting to give this location a chance. The food is always good but there are times when they are out of chicken or items such as dipping sauces etc. They have been out of ice now for over 2 weeks and then you get to staffing some days you can't eat inside due to staffing and others the drive through wait is over 20 mins. Today they were out of ice, the mardi gra mustard, forgot to add napkins and utensils to my drive through order. Just sad as there is another chicken fast food going in just south of it which I feel will hurt them bad and that is sad due to the southern style chicken is great read more

We love their chicken but half the time when you order, they don't have what you want or there is an hour wait for regular chicken. Too many times this has happened or they can't take your debit card or when using cash, they don't have the change. I think better management is called for. Very disappointing because we do love their fried chicken. I don't see how you can run a business like this and stay in business. read more

Was craving some chicken and decided to hit this location up. The order consisted of 2 can dine (5 piece,sides and biscuits). The food was hot and fresh (new batch was given out the fryer). The atmosphere was good, the employees were working hard seemed like, customer service could have been better but we are in '24. The service was quick and fast and I didn't mind to wait. read more

Found hair in my meal. They were out of most sauces, but my friend's biggest were good. Def not the greatest Popeyes location. However, there is not many choices around to eat. read more

Popeyes Louisiana Kitchen - a fried chicken sandwich and french fries - Fast Food Near Me - Topeka, Kansas

Good god how does this place stay open with the quality of crap they shove out the window. It's simple orders and they stay messing up. Tell me how you get 2 chicken wraps and a chicken sandwich wrong AND UNDERCOOKED AS WELL AS COLD. How do you fail at frying chicken?? I'm surprised no one as called the health inspector for the lack of standards. These things must've been left out for an employee in hopes they would get a free snack or they were so lazy they must've premade these things and shoved them in the warmer (most likely looked at the warmer) and said "yea that's about right" and shoved these things in a corner with a bunch of other premade slop and just shoving random shit in a bag and saying "close enough" lazy and judging by the other reviews I hope this place closes down and let someone else take the reigns cause the people at this particular store don't care and shouldn't touch food until they show they know what they are doing cause these jokers can't cook the order properly and straight up get the whole thing wrong. No sauces in the bag despite asking multiple times and saying it's in the bag knowing damn well they are not. Trifling and shameful. August 12 2025 at 2030 hours this shift needs severe retraining or straight up fired. read more

What is wrong with the people that work here? there is no way they care about their jobs and definitely not the customers. Went to order drive thru, was asked to wait, so I did. 10-15 minutes later I finally asked if they were still there, to which they responded by asking for my order. it was lunch time, so I assumed they were busy, but when I turned the corner the line that was ahead of me had been completely served and gone. would I still be there if I hadn't asked? wtf. then it takes another 15 minutes for the food to come out. all of this I can be ok with if they seemed busy, but after waiting half an hour and getting back to work for the sauce to not be in the bag? This is verging on malice vs simple incompetence... read more

I would give 0 stars if possible. Ordered from the mobile app, and mind you I live 25 minutes from the store. arrived to find the lobby closed (this was at 5:30pm!!). apparently this is normal for this place. Anyway, sat in line at the drive thru for 45 minutes, finally got to the speaker and was told "we ain't got no fries and we can't do no sandwiches". great. was told to pull up, and was "greeted" at the window by a very rude woman and a waft of weed smell. was told that if I wanted my money back, I had to do it online. the window was promptly closed after that, no sorry, no nothing. Been trying to get my money back now for over 24 hours, it's impossible to soeak with someone, just emails and automated messages. will NEVER go back again. read more

This place is awful...very rude I mean really rude customer service. They never have the slaw and run out of all kinds of food. I'm sitting in line and it has taken 12 minutes so far. Only 2 people are working at the busiest time of day. I have been here numerous times and every time I come I have problems here. Good luck with your visit! read more

Out of mild chicken at 11:30am on a Sunday? Wanted us to wait 20 minutes for new batch. Went down the road to KFC read more

Slower then a one legged ice skater trying to ice skate up hill. Sat in line at the drive thru with only one person in front of us for 20 minute before they took the car in front of us order and then we waited another 10 minutes at the speaker before they took our order. Would not recommend to anyone not wanting to spend 45 minutes in a drive thru line. read more

Don't recommend coming to this location, they take forever, don't care and are always out of something. Management needs to do better.

Don't waste your time. They don't ever have food and they're slow asf! Plus they got nothing but attitude.

My wife and I most times go to popeyes,love the spicy sandwiches and ther spicy bone in chicken.We went this past week ordered 8 pieces dinner with extra mash taters n gravy.I told My wife we're not going back since they started charging 28.00 for one chicken.Five dollars for mash potatoes..It going to be awhile b4 I go back! read more

Just to start off this review, the food is still delicious, but the service was HORRIBLE. We came through the drive-thru and we were waiting behind a car for 5 minutes. When the people finally left, they didn't even order, we went up and they never took our order either. We went up to the window and they opened it. The lady rudely said "what do you want" and I say "Can we order, I think the drive thru is broken." She says "yesssuh". The food came and it was good, but this is inexcusable. read more

So we got through the line to find ( after we paid ) they were out of most of what we wanted; tell us this while sampling the product. The last Popeyes failed to make ( I see why now ) and soon this one will fail to. I would recommend this garbage restaurant to no one. read more

Better off going to a sit down restaurant you would get your food faster. They don't even have the lobby open and it still takes them 30 minutes to just order. Whoever runs this location clearly doesn't care though. I would just avoid it entirely read more

I'm not much of a complainer. But this is by far the worst location I've ever been to. Been here three times and probably never again. Their lobby is closed for some reason. Drive thru is the slowest service I've ever seen expect to sit there for about 15-20 mins. Orders have been wrong everytime. Will say The food is still decent but not as good as other locations.. Staff have been pretty friendly to me. read more

I chose a 1 but they deserve a negative 00 the service is terrible bad hygiene , no customer service skills, poor quality of food so much more ....workers walking around in house shoes and beenies instead of shoes and hair nets. sitting on the counters, having outside people hanging out in the "closed lobby. employers bringing food out to cars giving out wrong orders. taking customers it will be a 15 minute wait no management in sight . read more

The food at this location is okay but the service is awful. This is the third time I have gone and been told there is no chicken ready. This time I had to wait for over half an hour and again my order was wrong. No more it's just not worth it. read more

If I could have given no stars I would have. Ordered all of my food just to get to the window pay and find on my receipt they only charged me for a small side not the 2 large I ordered. They wanted to to go back through the whole line instead of just fixing what they messed up. I swear each time I go they are out of everything or are terrible with customer service. If they read your order back to you this could all be avoided. Sucks that the service is always terrible and they are out of everything because when they do have food and it's right it's always good. read more

Can't give a lower score. First, no signage telling you the lobby is closed. Then, we get in the drive-thru to order. Long wait for only 7 cars in line ahead of us. We go to order and the gal kept laughing and turning off the mic while I'm trying to order. Out of unsweetened tea. My wife and I both ordered 3-piece combos. One spicy and one classic. Get to where we're going and find out that both orders are spicy. Top it all off with no napkins or tableware to eat our sides with. Terrible experience read more

Horrendous service took 30 min of me being parked to receive my food and staff was rude to anyone who would ask about their food

I had the most disrespectful experience I have ever had at this "restaurant". No chicken, disrespectful argumentative drive thru employee, 2 days earlier chip reader broken, lobby closed, called to speak to manager was hung up on 3 times, mocked and laughed at during my call to manager told "bye bye" when I voiced I would never be back. I can only pray this dump gets shut down. They deserve it. I wish they would let me put a 0 they don't even deserve the 1 star. read more

This is by far the worst location I have ever been to everything was horrible and tasted old or just weird. Fries were cold chicken was old and over cooked and I didn't get my full order couldn't go back inside because the lobby was closed just a bad experience I will never go here again and wouldn't recommend anyone either it's absolutely terrible read more

Rung order up, tried to fix it at the window. Lady rolled her eyes. Got water instead of tea that was on receipt. Asked to have correct drink and got attitude. Wasn't rude and just wanted what was wrong fixed. Then asked if it was normal to charge 25 cents for a dipping sauce since it seemed odd one would not come with a $8 meal. Again... eyes rolled numerous times while stating they only give a dipping sauce with tenders only. Sandwich and fries meal doesn't count. Ok, cool thanks for the information. Not a big deal really even though it seems silly. Lady gets payment and hands it back, I say thank you, she turns and walks off. Wth? Really? Way to help that side of Topeka keep up its reputation. The extreme lack of customer service and manners alone isn't worth the 25 minute wait for $8 meal that is wrong. Oh wait $8.25 since you also have to purchase something to dip your food in. read more

I wish I could give this 0 stars. I went there at 4:00 PM on a Saturday and no one was in the line. They told me to pull into a parking spot to wait for my food. I waited for 20 minutes and the food never arrived. Went in and they had given my food to someone else and didn't bother to make anymore. I got my refund and went to KFC. This Popeyes location is terrible. All of the staff were checking their phones and dancing around. No one cared. read more

Wow... is all I can say. We used to come here frequently and all was great... food and staff. I'm not sure what is going on here but this was the last night I will come here. I came here a couple weeks ago and had an awful experience (they were out of EVERYTHING) but I figured maybe it was an off night so I decided to give them another chance. First off, the ordering guy was not polite at all. They were out of 3 different sides so we ended up ordering green beans. We placed our order and I went to the self-serve station to get drinks. It was a disaster (see photo) no tea at all, soda fountain was not functioning properly and was a mess. The whole area there was a mess. We sat down at a table and began waiting for our food. After 13 minutes (13:47 according to their order monitor) I approached the counter to inquire as to when our order would be ready. The female employee replied with 'I don't know' Umm... So I asked, 'What item are you waiting on?' No reply....she just turns to the employee behind her and asks why he's not bagging orders. He gives her attitude and they have a 'discussion' Then they start packaging my order... all items were ready so I'm not sure what the hold up was. We go back to the table to eat our food. The 2-pc dark chicken dinner had 2 chicken legs (no thigh like usual) a biscuit and 1/2 container of green beans. The 2-pc White chicken dinner had one wing and one leg (not even white meat).... a biscuit and a 1/2 container of green beans. So in the end, I paid $16.50 for 4 small pieces of chicken, 2 small sides of green beans that were only 1/2 full, 2 biscuits and water (since there was no tea) This was at 5:42 pm... maybe 5 people in the restaurant and some cars in the drive thru. Also, the whole restaurant was a bit of a mess. They had red trays placed over the openings on the trash cans so there was no place to throw trash away so we had to leave ours on the table., Will be going to Church's or KFC if we decide on fast food chicken again! read more

Popeyes Louisiana Kitchen - Trashy self-serve counter and no tea (sweet or unsweetened) - Fast Food Near Me - Topeka, Kansas

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Door says open until 10 pm. Sitting in parking lot now and doors are locked as I post this at 9:32. They have lost my business.

Out of chicken sandwiches. Again. Why?! Entire day ruined. I had to go to KFC who has my second favorite chicken sandwich. I'm not mad I'm just disappointed. Please keep your chicken sandwich supplies in stock so no one has to suffer the way I did. read more

I mainly go for the red beans & rice because I haven't found any other in town. The chicken is very good, but for a fast food restaurant it isn't unusual to have to wait for the spicy chicken. I wish they would have anticipated the crowds they have because the front of the restaurant can be shoulder to shoulder and the back of the restaurant is fairly open. Overall I give them high Marks's on food and service. My last note I would like them to clean tables on a quicker basis. Many times I've eaten my meal in the car because all of the empty tables are dirty. read more

Been sitting in drive thru for 30 minutes!!!! Guy taking order couldn't stop yawning don't even know if order will be right after all this wait. read more

Quick service and the food is okay. I would change my rating if you guys would add plastic knives and forks to this location. I don't like eating a whole fried chicken breast with my hands and you guys only have sporks. read more

My boyfriend was an employee here and was treated horribly and discriminated by the color of his skin. One morning our car wouldn't move so he called in to tell them he'd be a little late, he was yelled at over the phone by his manager Jericho, she said "I'm done. If your not going to be here by 10am don't bother showing up. I'm done." I could hear her yelling at him through the phone and was blown away by how she decided to go about this situation, especially being a manager you'd think she would've been more professional and respectful. This same manager had also previously been accused or discriminating coworkers due to the color of their skin. He got to work 5 minutes late and was yelled at to clock in, he was given the work no one wanted to do and Robert made him clean the backroom which looked as if they hadn't been cleaned in decades, he was given no praise or thanks. He also recently had a medical procedure done, a colonoscopy, so he hadn't been to work due to the procedure, and he had paperwork for each day excusing him. The two managers proceeded throughout the day cursing at him and were recording him without his permission while had was taking a personal call from his doctor, which he had permission from Thomas the Store GM to take, they were aware that he was on the phone with someone important but after the Store GM left for the day, Manager Robert proceeded to yell at him and tell him to "get the fuck off the phone, your on my time" and the Manager Jericho who was recording him without his consent was yelling "that's your manager, you listen to him" he repeatedly tried apologizing but they wouldn't let him talk. They then forced him the clock out and leave the store for the day. We decided to call Corporate and report the situation yet the only thing that happened was my boyfriend getting fired. He was fired after reporting to corporate and the morning he was fired he was told he was a liar and that none of the things that were said and done ever happened by the stores GM Manager Thomas who also proceeded to throw the days he missed, which were excused by his doctor, in his face and saying since he missed those days there was nothing the he himself could do except fire him. A couple days after this incident his friend who is also white was fired as well, they were the only two white workers there besides the Regional Manager Brian. We feel very upset about this situation and feel that more could be done, we've been struggling financially due to COVID19 and my boyfriend was already struggling to find a decent job and for him to be fired for speaking up for himself and how he was treated and discriminated against while at work is very concerning. If your child/friend/parent was working here would you want them to be treated this way or discriminated against for the color of their skin! Absolutely uncalled for and unprofessional! I will NEVER EVER go there again due to poor business management. read more

After waiting forever, the person working the drive through said absolutely nothing throughout the whole transaction. We got no straws, none of the sauce we asked for, and instead of a side of fries we received a small handful of fries just thrown in the back with the rest of the food. The worst service ever. read more

Worst Popeyes location I've been to. Just left full, but very irritated. The place was a mess! Employees on their cell phones and just hanging out talking with each other. People in the dining area waiting on food and looking mad cuz food was taking to long. Stood at counter waiting for someone to take my order. I had to ask politely if someone is taking orders and got ignored when the employee was 5ft away from me so I proceeded to raise my voice to get attention. They finally took our order, but forgot one of our drink cups and a side. Had no tea or fries. By the time we ate and left the drive thru wrapped around building and a family that was sitting before we got there still haven't got their food. Save yourself a big disappointment and go up the street to KFC. Straight up worst Popeyes EVER! read more

Terrible terrible restaurant. Out of nearly everything they offer. Drive thru cashier didntsay a single word to me when giving my food. Like their chicken sandwich, take some notes from chik fil a and HIRE NICE people. Don't go here ever read more

Nov. 4th they got the spicy chicken sandwich back. I had never gotten a chance to try it the first go round so I head over for lunch. Drive through sign says $3.99 for a sandwich. I order and the lady says are you ok with the sandwich being $5.49... I ask why the sign says $3.99, she says corporate blah blah blah. Ok, sure. I order my meal with fries. Get to the window and the lady unapologetically says "what do you want as a side cause we are out of fries." No sorry. No can I get you something else. "What do you want." I ask if they have everything else. Everything but onion rings. After a 10 minute wait she hands me my food and closes window. I sit there for a minute and she says do you need something else? Yep, my drink..! No apology for wait. No apology for not having items. Very rude. Oh and the sandwich.... Ugh. It's like chic fil a but with rude people and bad service and mediocre food. Unless it's Sunday, just go to chic fil a! read more