This Bank of America branch in downtown Menlo Park is an operational failure, plain and simple…read more I am a Bank of America Diamond Tier client with significant deposits, and every single time I walk into this branch it is an absolute zoo. One teller. Sometimes a dozen or more customers in line. Wait times pushing 30 minutes or more for even the most basic transaction. The most frustrating part? There is one kind, hardworking young teller behind the counter doing everything she possibly can while absorbing the frustration of a room full of angry customers. This is not her fault, this is 100% a management and corporate staffing failure. This is the closest branch to my home and should be a flagship location given its prime downtown Menlo Park address and affluent client base. Instead, it feels neglected, understaffed, and poorly run. It is genuinely shocking that a bank of this size and reputation allows this experience to continue. Who would willingly stand in line for 30 minutes to do banking in this day and age? The answer is nobody. Banking should be efficient, professional, and respectful of customers' time, especially long-standing, high-tier clients. This branch accomplishes none of that. I now actively avoid coming here, and frankly, I am considering taking my business elsewhere because of how consistently bad this experience is. Bank of America should be ashamed that this is the face it presents in Menlo Park. Until staffing and leadership change, I cannot recommend this branch to anyone.

I noticed that After 2020 The Banking industry stopped caring about service. I was a banker, and…read morewhen things got crazy busy our manager and lead would step up to the plate and assist. Now a days no matter what bank I go to nobody works with urgency, it's like if they don't know how to help when put under pressure

Only reason why I ever checked into this bank is because I was helping out my little sister back…read morehome in SoCal with her new sales job at Wells Fargo. Opened up a savings and checking account here. Came here the first time to deposit a check into my account. They didn't make me wait in line with a bank teller. I sat with a banker for this deposit. Second time, I stopped in to CLOSE my account. Found it unnecessary for me to have 2 bank accounts and I didn't even use this one. They gave me no hassle or fuss about closing with them. Another smooth transaction with another banker here to close my account. Definitely great customer service here!

Pathetic!! The one…read moretime in many years that I need to use in person banking, the darn bank is closed. At 5.04 pm! Banking after 5 pm during the week doesn't seem pleasurable to the WF folks.

They do not answer their phone. They rely upon their machines to divert dealing with customers.read more

Unable to get money for my staff for Christmas out in time. After trying to email "a personal…read morebanker" who no longer works there (but no bounce back from his defunct email address) I come in to find a need a weeks notice to have cash available. branch manager, won't make eye contact with me, but signaling to the cashier. Very bizarre.

A solid bank with a convenient ATM. Parking can be a little tight, but the incredibly helpful and…read morefriendly staff more than make up for it.

Catherine and her team are always kind and helpful. It's a well-run branch and we drive from SF to…read morePA because it's a great experience every time.

I have been a Schwab customer for over 20 years and have gotten consistently excellent service at…read morethe Menlo Park branch. In the last 5 years I've set up multiple trust accounts at Schwab, including a couple of special needs trusts for relatives. There were some complicated issues, and Schwab handled them all flawlessly. I'm always impressed with the speed and professionalism with which Schwab addresses all my requests, questions and concerns. They are head and shoulders above any other financial institution I've used. Just superb. A++.

the last six months the S&P has been up about 7.6%. My money with Schwab has been -8% . Was told…read morebecause I have most in high risk. I use Robo advisor which I thought would a least keep my head above water.Only have about 100,000 in there maybe I am doing something wrong. I wI'll not let keep going in this direction.

Stopped by to the Bank of America downtown Palo Alto and all the associates were very helpful…read moreespecially Asdrubal and Jose M. Parking is difficult but there's a parking structure underground. It was annoying that they locked the stairs so I couldn't go back the way I came.

The older lady with greying hair who was "working" today, assuming she is some sort of "supervisor"…read morewas SO RUDE and CONDESCENDING to the working tellers. This is obviously a toxic working environment I feel bad for those tellers. She needs to be replaced. Terrible.

After a case of fraud and identity theft, I went into the Palo Alto Wells Fargo to help rectify and…read morerestore my banking. The staff spent two and a half hours going through my accounts, and listing out all the regular ppayments that I would need to update. I'm profoundly appreciative of their efforts.

Takes hours to close a simple account. On site "banker" has no authority to verify documents nor…read moremake a decision without lengthy (1 hour +) phone support - essentially a clerk.

I have banked with Menlo Survey Federal Credit Union since I was a teenager and started working at…read morethe U.S. Geological Survey. I have never had a need to deal with any other financial institution or bank. Everyone as MSFCU, from the tellers to the credit union manager and everyone in between, has always been at the top of their game and has always worked with me and had my best interest at heart. I applaud each and every one of them, but give special thanks to Mary, Kelly and Meghan. You ladies have always been there for me. As long as I am alive, I will bank with MSFCU and cannot give enough praise to all of them. Cindy DePaula

Great bank with tons of great features for customers, family atmosphereread more

I truly love credit umions! Especially San Mateo. I come here once a month to pay rent and always…read morego straight to Angie. She is amazing and makes sure she is always double cehcking her work before she processes it. When I usually come its around lunch time and doesnt really get busy but when I come during afternoon the line can get pretty long. If the lines are usually to long the manager usually comes and tells his tellers to open up to get the line down. A+ FOR THAT!! I would recommend to come here if you are looking to receive great customer service. It is prodominently spanish speaking environment, but all the tellers speak good English. If you go to Angie you wont be disappointed! shh...dont say I told you but I also heard that they have a Car Sales twice a year! Its amazing and great prices! Check it out!

Oh no! What could improve ? The entire credit union! Yall trick folks left and right and scam…read morepeople with fees with ZERO accountability. No one has proper training and you expect clients to pay for your mistakes or lessons . Then think it's funny to go back and forth with a client as if you're in high school instead of following protocol. Rules are in place for a reason. "JR" ""hun"" you might be in the wrong field.