This bank provides great service! Everyone is very helpful and greets you with a smile. I love that…read morethere's hardly ever or very short wait. Provides many of the financial services offered by bigger banks while still maintaining a very personalized feel. A plus!!

I've been a loyal customer of this bank for years and usually have great experiences--but today was…read morea different story. I went in to make a cash deposit, and Maria was the teller assigned to help me. Instead of doing her job, she stood there repeatedly complaining that her machine couldn't count the money. She kept looking at me like I was supposed to count it for her--seriously? She was rude, lazy, and clearly had no idea what she was doing. If she had spent less time whining and more time actually working, the deposit would've been done in minutes. It's shocking that someone so unprofessional and incompetent got hired in the first place. How does someone who doesn't want to count money get a job at a bank? She should be fired--plain and simple. I love my bank, but if this is the quality of staff being put on the front lines, I'm strongly considering moving my accounts elsewhere. Get it together.

I am extremely disappointed. Imagine a bank that you put your money and trust in, not performing…read moreprofessionally. I have emailed Julio at the bank 3 days in a row requesting information. Based on their unprofessional lackadaisical ability to reply to my emails, I will not be transferring my account to PNC.

I visited this branch on Friday July 24 2026, the woman at the front desk as soon, as you enter the…read moreC.U. was beyond helpful and very attentive to all the patrons needs. Displayed customer service and a warm inviting atmosphere with chocolate chip cookies. Glad to be a member and the chi town native was awesome with her suggestion for Haitian cuisine, keep it up DCFCU. COKEBOSSSOSA305

My experience at this location was great. I called the customer service number to see what branch…read morein the area I was in provided on site debit cards and this location is 1 of the 5. I had no clue that this location even existed. I was a little intimidated initially because they have these bullet proof glass doors at the entrance that are also equipped with metal detectors. Let me help you picture this. So you walk up to the door and you open it and walk through the metal detector. There's a tray for you to place any metal items in. All the while there is a red light indicating that you cannot pass through the second door just yet. Yes there are two doors. Once the green light displays which I think is controlled by the receptionist at the front desk, you may enter. The young lady at the receptionist desk and the teller counter were nice and knowledgeable of my needs. There was only one teller on duty but I am sure that was due to it being lunchtime. There were however how 3 account representatives available which is good for someone who needs that service. As you leave, you have to go through the same process but in reverse. You exit the initial door and it lets you know that the second door will open in 30 seconds. I mean I get the need for protection. Criminals are getting more desperate as the days go by and we all have lives and families that we want to go home to at the end of the day. I used to work for a bank myself so I understand that fear. As stated above, I had a great experience here and should I ever need to go back to this location, I will.

I woulid like to share a positive experience I had today at the publix employee federal credit…read moreunion.I arrived at the credit union a few minutes before it was scheduled to open waiting in a small line.I signed into the kiosk and attempted to sit down but was called on immediately.I had Yanelsy Concheso call our name and proceed to walk us to her office.I was impressed by the positive messages she had hanging on her walls.Yanelsy was professional,confident and efficient.I believe the messages on her walls came through with her personality.I want to thank her in this post because when people are kind it makes all the difference in this world.Thank you Yanelsy Publix is a much better place with you. Michelle

They may be able to get you a decent rate (not the best) but when I comes to working with you…read morefinancially such as deferring a payment due to hardship- they will tack on a ridiculous amount for a 'Finance Charge' for doing so regardless of your needs. They are hard to contact and get a straight answer. They transfer you to several departments before someone can finally get you an answer, put you on hold for 30 minutes to come up with no solution. If you give them a call back number, don't expect for you to be a priority. Customer service is a joke. Never doing business with them again!

The most convenient Bank. A beautiful location…read more Comfortable and organized Tellers and services representatives provide a prompt and cordial service.

Alittle bit of a headache to get someone to help you but as long as they do then I guess is okay. I…read morethink they can improve in customer support.

They pay for my power bill even though my account has a zero balance. I don't know any other bank…read morethat will do this for their customers!

I currently work in the area and do frequent trips to process deposits for the store. Every time I…read morestep in to the store within five seconds I am welcomed with a genuine greeting from the employees. The ladies at the counter are very nice and good at what they do. I decided to open an account because of their great benefits and friendly staff. Give this bank a try, it's worth it :)

Victor is so professional and is a wonderful ally to my small business! We are so thankful for his…read morepatience and understanding in keeping our small business covered and in compliance. Please visit Quantum for personal and professional financial services for your business!

Buying and selling a house is not something I do every day, but we just bought our first house with…read moreProspect Mortgage and I must say Tyler Bahnsen and his group were excellent. When looking for a mortgage, I was originally only going to just go with a local bank, but getting in contact with individuals was rather complex and no one would return phone calls (not a joke, I tried... really and we even have an account at this particular bank). Tyler at Prospect was recommended to me and he even meet with my wife and I on a government holiday to get my pre-approved arranged for an offer I was making on the same day (small house in the Grove). That deal fell through, like so many others, but the last one worked. Prospect's fees are rather reasonable, and the rates are extremely competitive for the Miami market. Also, they will talk with you and answer your questions! And, they move your package through the system at a rate faster than most groups can. I know, as I am presently waiting on a buyer's bank (not Prospect) to close on the property I am selling. I would especially recommend Prospect if you are doing a FHA 203k loan, as they truly have a lot of experience with this program. At present we have a 203k, which we are using to renovate a roof on 1965 home. Prospect helped us get all of our required information from the contractor organized - and they communicated in a timely manner when issues occurred during the process. Let's face it, buying a home in today's market requires much more review and paper work than say 6 years ago. And, this is the important part, if your brokers is on the ball, they head off any issues and get in contact with you quickly, so that the proper information may be acquired. I had a great experience with Prospect in Coral Gables (used to be in the Grove) and Tyler's group.

Jackie Almendarez took care of our loan application, the process was complicated but she did an…read moreamazing job , she fund solution to our situation and made it happen. She is also very nice person very responsive anytime you have a question . I will definitely recommend her to everyone around me and will use her services again