Excellent oil change experience with new Grand Cherokee. Efficient. Done in 45 minutes. Car was…read morereturned clean and inspected This dealer is where I come for good servicr

Worst experience I've ever had at the Chrysler dealership on Farmington Hills at W. 10 Mile Road…read more I brought my vehicle to this dealership multiple times for an ongoing water leak on the driver's side. During the first visit, they replaced the door seal and told me the leak had been fixed. Unfortunately, after a few months, the leak returned every time it rained. When I took the vehicle back, I was initially given a hard time because my warranty had expired. After I contacted Stellantis Customer Care, they approved the repair, and the dealership kept my vehicle for 10 days. When I picked up my vehicle, I was shocked by the quality of the work. They had applied glue all over the door in a very sloppy manner and added foam tape along the top. It looked completely unprofessional. The very next day, it rained, and the driver's side was filled with water again. The original problem had not been fixed. I contacted the dealership, and the manager told me there wasn't much they could do and instructed me to take the vehicle to their collision shop in Walled Lake. I went there, but after inspecting the repairs, the collision shop manager told me they would not touch the vehicle because of the poor workmanship from the Farmington Hills dealership. I immediately called the dealership manager, explained what the collision shop manager had told me, and even texted him the collision manager's business card so they could speak directly. He told me he would reach out to the collision shop manager and get back to me. I never received a follow-up call, text, or any update. When I contacted him again, I was told there was still nothing they could do except remove the glue and that I would have to take my vehicle somewhere else for repairs. This entire experience has been extremely frustrating and disappointing. I expected professional repairs, especially after Stellantis Customer Care approved the repair, but instead I received poor workmanship, no lasting solution, poor communication, and no accountability. I would not recommend this dealership based on my experience.

They did a great job getting the car diagnosing the problem and providing a loaner…read more Chris did an awesome job keeping me informed and making the process very smooth and easy.

A female in the family was duped into paying for various engine cleaning services that is not part…read moreof manufacturing suggested services. At the same time the ignore service intervals for transmission fluid service. Cut a hole in the Engine cover under the car. Also noteworthy Serra ford is not accredited by BBB Stay away

Joseph Wendt ("Joe") was my car salesman. I was going to buy a vehicle from another dealership who…read moredecided to play some shady games. I happened to see the same car at Fox. When I called Joe, he immediately gained my trust, and proved that he was clearly worthy. He got the job done in less than 24 hours. I am now driving around in my beautiful brand new black on black Buick Envision Avenir, and loving every minute of it! Joseph Wendt is THE MAN! He's truly a professional! Also big ups and kudos to the Finance Manager, Dennis! They both took all the time I needed to explain anything I didn't understand no matter how elementary it seemed. In a few years from now, I hope both of these guys are still in the business so i can purchase my next car from them!

I was starting to look for a used car. I came across one at Fox GMC and emailed my inquiry…read more Within a hour I received a video message from Tony. He had sent me a video of the car I was looking at and another one very similar. That was so helpful! My husband went to the dealership the next day to meet Tony. Tony put him in touch with Bob Schonebeck (salesman). Bob was very thoughtful, thorough, respectful, etc... my husband and I are so happy we made the drive to Fox Buick GMC! Bruce helped with the financial paperwork and everything went beyond smooth! We highly recommend them! Thank you Tony, Bob and Bruce!!!

Great service. Rich was able to get us financing for a great used car. We were turned down at…read moreseveral other dealerships. I sent a coworker there and he bought a car also.

Sold us a used Escape. We found an oil leak right after. It took several attempts to communicate…read moreand finally they agreed to look at. They said it was the transmission. Charged us for a used transmission (95,000 miles) after telling us it was rebuilt. Day after taking it home, oil still leaking. Took it back. Found it was rear engine oil seal (seams transmission never was the issue). Less than 6 months and 3000 miles later transmission failed. They REFUSED to do anything!!! Unethical Unprofessional Do NOT purchase from them DO NOT go to the service center!!

I just signed a new lease with Brian Evans. I have dealt with Brian for many car leases…read more He is amazing and always makes the numbers work. Their service and staff are also spectacular! I will always buy /lease my cars with Nissan of FH and Brian! Best service staff around hands down!!

The entire purchase with Brian Evans went quickly and smoothly today…read more I've never had an issue with this dealership so far with service on my other Nissan.

This is by far the best and most responsive and friendly dealership we have been to while searching…read morefor a new vehicle. STFH was the only one who had someone at the front desk, greeting people as they came in. We were paired right away with Don. There was absolutely no pressure the several times we went in to talk to Don. He was very friendly, helpful, informative, and such a great person to work with. Other than the quality of the car, one of the main reason we came back here was honestly the service. Dontae, the financial rep, was also very friendly, informative and pleasant to work with. I remember it used to take no less than 3 hours purchasing a car, but I was so impressed at how quick the paperwork portion was. Everything is now done on a tablet- making it so quick and convenient. We were out of there in an hour and a half! I highly recommended working with Don if you're looking for a vehicle and a great car buying experience!

Purchased a vehicle here. I live in Illinois and the drive was about 4 hours so I dealt with Joe…read moreLehr via email and text for about a week before driving out there. He answered every question I had and sent pictures of whatever I asked. He worked with me on the price and that was pretty painless. Now I'm not going to say they'll knock off like 8 grand on a 40 grand car but they will work with you within reason. Paperwork was mailed to my local dmv, but i would've preferred they just handed me the title there. Another thing was that I didn't see Joe when I got there. It was a different salesman as Joe only does online stuff. Otherwise would've gave them 5 stars. Either way, easy purchase and paperwork. I would drive 4 hours one way to buy a vehicle from here again in the future.

My car had engine emission system light on over the week end. I was seeing in forums about the…read moremodel might have faulty fuel injector which Honda had extended warranty. I also had see keyless entry system light. But didn't appear later. I mentioned both problems to Evan. I got both things fixed under warranty and car was ready for pick up the next day. Evan mentioned keyless entry issue will not fixed if they couldn't able to get the error code. But he said he will try. They got both the things fixed. Great relief else would have spend for fuel injectors. Hope Michael is the mechanic name. Great service team. Earlier as well 2 years back I got my car fixed under warranty for the passenger side seat heater issue.

After we test‑drove a Honda Civic, we got all the way home before realizing the dealership had…read moreaccidentally let us leave with the keys still in our pocket. We called right away to let them know, and they insisted we bring them back immediately, so we drove back to return them. When we handed the keys over, we couldn't resist tapping the panic button first just to lighten the moment a bit.

My son had a need for a vehicle because of a list of problems he had with his jeep, so we went to…read moreLa Fontaine because they had the vehicle he desired . Everything turned out as planned and he drove out happy and safe with a certified Nissan so it's covered for 100 thousand miles battery and powertrain !!

I had a completely awful experience. I started looking for a used car at the beginning of…read moreSeptember. I found one I loved and got a call back from John Burt almost immediately. Come to find out, the title for the car hadn't arrived yet, so I had to wait. Every day, I was told "it should be here tomorrow." After two weeks, I had enough and told them I needed something to drive until my title arrived. They provided me with a Kia. Issue being, IT HAD AN OUT BRAKE LIGHT AND ZERO OIL IN IT. I purchased oil and the light the car needed, and it took DAYS to be reimbursed for my purchases for a car that wasn't even mine. I was promised that a few oil changes for my car would be taken care of for the inconvenience. That was never set up. On October fourth, my car was delivered to me. I was promised that there was absolutely nothing wrong with it, minus a small ding on the back door. Turns out, I was lied to. (My bad for not test driving) The brake pads and rotors on the car were so bad that the brakes barely worked, and I couldn't stop without the car shaking horrendously. I got them fixed personally, and I was promised a check for half of the cost of the parts I purchased, which were a total of $554.47. I started calling every single day as of last week. I'm an hour and a half from this dealership, so I can't just leave work to get this handled. I leave a message every day, and nobody ever calls back. I will never, EVER shop at Lafontaine again. Lots of photos for proof.

We had a Great experience with the Service department at this Suburban Audi location…read more Emily handled our vehicle very well! She even helped us by supplying a Great loaner vehicle and far exceeded Our expectations! When we recieved our vehicle back it was very clean and running like a newer vehicle! Kudos to Audi of Farmington Hills Michigan! You deserve My 5 Star rating! You earned it! Keep up the Great work! I will Highly recommend your location to everyone I know who needs it! Ron Merritt MBA

The q5 i purchased here ended up being a piece of junk. Days after pulling out of the lot, all…read morekinds of banging and clunking coming from the front end suspension. The ride has become very bouncy and shaky on the road. The AC worked for maybe 2 days before going out completely. Thermostat all of the sudden needs replaced. Never have I purchased a vehicle with so many issues this quick after purchasing. I thought going to a dealer would be the safe choice, but I was wrong.