Moved here summer of '23, found a local drop off spot, was happy I did at first. After about a few visits I noticed that I wasn't welcomed there, the Indian lady in the front that looks like a witch with very messy hair is not very welcoming to say the least. She's very abrupt and very rude at times, basically makes you feel belittled. With every move and gesture she makes it a huge favor to you that she's assisting you. I stopped going there because I couldn't take the attitude and the feeling that I'm being done a HUGE favor with her there. Very uneasy place to be in. Found another local spot where people greet you with a smile and are very attentive ! Oh and btw, they also say "thank you" and "have a good day" when you leave !! STAY AWAY FROM THIS PLACE IF YOU DON'T WANT TO FEEL MISERABLE !! A picture attached is supposedly how it looked like when they just opened, happy & good looking people, how in the world did it come down to this !!! read more

Port Washington Mailroom - Printing Services Near Me - Port Washington, New York

Would not take my package and sent me to a different location in great neck for something that she should be able to do very rude and zero customer service ability. read more

This place is AWFUL. I came here at 4:25p on 12 August, because iPostal told me that I had a package, and that they were already charging me late fees for it. Funny, because I wasn't expecting any packages. I drove all the way here to check, only to be told that 1) There was nothing here, 2) I likely already picked it up, and 3) That I am supposed to 'schedule a pickup' with Ipostal and that its MY FAULT that I'm still being charged for the package - NO that's YOUR job PW Mailroom...when a customer picks up a package, you're supposed to go into the iPostal system and mark it picked up (its not my first iPostal experience) Now I've already been charged a storage fee for something I've already picked up because your staff are too lazy. I'll contact the BBB for a dispute on this, then make a complaint with iPostal. Never again. read more

if i could give zero stars i would. i paid $70 for each fingerprint card, and purchased 3 of them. the young man that was working there gave me the ink pad, told me to ink my fingers and how to roll my own fingers on the card. idaho, oregon and california board of nursing ALL rejected my fingerprints because they were "insufficient." when i called, the manager said "oh it's easy, you just roll your finger." well clearly it isn't easy because they were rejected. she isn't offering me my money back, even with a receipt. TERRIBLE place and way overpriced, you're paying them to do the work. totally unprofessional. read more

I ususally go there during the day, but today, I needed to get a package out for next day delivery. The young man behind the counter could not have been more laid back, only if he was sleeping. Did not seem to care if I needed help or didn't need help, he was not going to lift a finger to help me. I will never use this service day or afternoon. I work too hard to be treated like I don't matter. read more

They are very cooperative and knowledgeable about shipping alternatives and costs due to their representing different carriers. Shipped items to Australia and Germany. A great experience!!! read more

Ashley is always a pleasure to deal with. she goes out of her way to help me. the place even smelled great.

Young woman working there is one of the rudest and most discourteous people I've ever met. She needs to be educated in customer service before employed at any other facility. There are multiple reports on Yelp, Google, and Facebook referring to her outlandish behavior, arguing with customers, and in one case, threatening to call the police for lack of paying for bubble wrap for a job she failed to complete. I plan to file a formal complaint with whomever is her supervisor. The Better Business Bureau and Department of Consumer Affairs has already been notified. I would avoid this place until they can hire competent staff. read more

I was very dissappointed with the woman behind the desk. Not only was I ripped off but I am so sorry I did not go to the PWPO instead! Huge mistake!!!!!! I will never return! read more

The woman behind the counter is very rude. I see this in the other reviews, so it's clearly a pervasive problem. She has a bad attitude, is incredibly short and dismissive, and generally treats people poorly. Not sure what her problem is, but it makes it really hard to want to use this store. read more

Lousy. Do not come here. These people charged an elderly woman twice to send a fax. Both times their fax machine fed the document incorrectly and the recipient got a document that was missing half of two pages, with other pages printing on top of those pages. The employees refused to believe the customer and hung up on me when I called to try to resolve it for her. Stay away! Don't waste your money!! read more

Warning - the website for this store has an entire section touting their expedited passport services. They have no such thing. The only relevant offering they have is taking passport photos, which they overcharge for. When I mentioned the fact that the website features this expedited passport service, the person who works at the store acknowledged this falsehood - clearly, they don't have plans to update the website anytime soon. Save the trip and go to the post office. read more

DO NOT USE THIS ESTABLISHMENT - THEY PRICE GOUGE. They charged my 80 year old mother in law $176 for sending 10 photos to Canada via DHL express envelope. After calling them they refused to help, saying that was the price DHL quoted them. They denied my MIL using USPS saying it would get lost, which is a cheaper option and for some unknown reason they said they could not print FedEx labels so she could not use FedEx either, any cheaper option was denied my confused mother in law. After I called DHL they said that PW Mailroom is a 3rd party hub, and they have a DHL account which gets a discount for their shipments; the price for that exact shipment would cost PW Mailroom $48.05 but that they had no control over what the hub charged over that amount as a service fee. When they heard the amount of $176 they were shocked and said that amount was way too much money. DHL have since taken the details of this transaction to their service department. After calling the store again the woman was nasty and argumentative would not listen to anything I had to say about what DHL told me and I got no resolution. That woman breached my MIL privacy by getting her phone number off the DHL waybill and called my MIL and verbally harassed her at home. My MIL is now crying and scared. This is elder abuse, they have taken advantage of a senior who did not understand shipping fees and they have broken privacy laws. Upon looking at the other google and Yelp reviews, price gouging/overcharging is their business model and I advise anyone to stay away from this business. read more

I wish I could say I had a different experience here. I've never seen a more disrespectful, unhelpful, and frankly rude customer-service experience. Take your packages elsewhere in this town or to the USPS; an absolute disgrace to customer-service in one's attempt to support a small-town store. Stay away at all costs. read more

Terrible & ripoff !!! I brought in a pre-paid FedEx ground box - the label was scanned but not weighed. I asked if I could find out how much it weighed and was told It costs $2.00 to weigh ? The box was already on the scale. I will never go back there. They don't care about customers read more

I have had a mailbox with them for years. They are a good value. Their customer service is hit or miss but, they are trustworthy and get the job done. read more

Who still faxes? The Mailroom does- thankfully! Ashme was holding the fort at the busy shop. What a dynamo she is, multi-tasking like crazy but managing to give me her full attention with a smile that I could hear passed her mask. She was efficient, professional and charming to boot. Her cheerful and can do attitude is a welcome change from the gloomy attitude that seems so pervasive at the moment. Thanks Ashme, you cheered me up too! read more

I dropped a bag of little girl clothes here to be shipped to San Francisco. There was a line behind me, so I irresponsibly left before watching the store clerk tape up my box of clothes she helped me pack. There was over 20lbs of expensive, gently (and in many instances rarely) worn items of clothing included ($130 to ship). It arrived to SF today and is missing most of the clothes. The beautiful dresses, bathing suits, and tops were replaced with random, not well cared for little boy clothes. I'm in COMPLETE shock that this could have happened. Given everything going on in the world, how could someone be so cruel and heartless. And now of course the store is denying any wrong doing. I'm honestly heartbroken over it and disgusted by humanity. PLEASE DO NOT USE THIS STORE!! PLEASE PLEASE GO TO A LEGIT FED-EX or UPS! These people are complete lowlives. I don't know why such a sham even exists in beautiful Port Washington. read more

I could give them a five star but it would depend on who is behind the desk. I've seen a certain employee very bitter and uptight lock the doors on people holding huge packages, and refuse to complete a small print job because of store hours/closing time. For a small business to operate under such uncompromising gestures of ungratefulness I'd be surprised if people return to this location. However, get another person behind the desk and the service is impeccable. Regardless, don't small businesses need consistency in order to get repeat customers? Overall what has been consistent is the particular attitude of an employee that acts as if this job is not worth the time or effort to keep the customers happy. They even gave the name of the manager to the lady at the door when she said she would complain! They did not care one bit. So sad that a local business would operate like this and I'm wondering if owners know what is going on and are allowing for this behavior? read more

I have been a regular customer for many years, using their services to ship a variety of expensive musical instruments and antiques. Service was always helpful. New employees have turned this place into another "must avoid". I asked for tape to seal an envelope enclosing an antique item and the surly employee first roughly gathered the end of the envelope like a brown paper bag, squeezed it together and sloppily applied the tape. When I politely requested a re-do, I was handed literally a four inch piece of tape for an 8 inch envelope. It was obviously intentiona,l to show displeasure with my request for better service. Unfriendly, unhelpful, inefficient, and with an attitude. Never again. To the owner of this establishment, please know that two unhelpful and unfriendly employees can lose you a longtime customer in about 2 minutes. I will make every effort to take my business elsewhere, I recommend others do the same. read more