this place is so dirty!!! trash all over the dressing room. there were 3 employees and they weren't busy and the place was nasty!!! I wanted one of my pictures lightened to see if I wanted to buy it and the girl told me she could only lighten it if I bought it first. the backdrops were dirty and the props were dirty too. the girl we worked with had zero people skills!!! I cannot believe that this is the only place to get a portrait done in the area. olan mills where are you!?! I miss you! this place doesn't charge a sitting fee because they charge $20 per sheet of pictures that they print and the cheapest package is over $70 after tax. so you are paying a lot! read more

I would say we received indifferent service. The photographer had no patience for the 3 year old in our party and would not accept our suggestions for getting her to sit still. We really wanted a digital copy of the pictures, but were told that in order to get a disk, we had to buy at least the $305 package. The pictures were printed quickly and came out ok. Some editing choices were just plain weird. read more

All the bad reviews made me think twice about using portrait innovations. I called them and expressed my concern and they assured me they would provide the attention my family needed since we have a 10 year old special needs child. Tracy greeted us and we started our session promptly. She immediately turned the AC up because my niece (special needs) was shivering terribly. Tracy listened to all my comments about poses and she was very patient with our group (6 kids from ages 5 to 19). Our photos were ready promptly and look incredible. Thank you Portrait Innovations!!! We will be back... read more

I scheduled out Appt for 430 in the afternoon. We arrived at 415. Kids freshly dressed and coiffed. And ready for a picture. They barely took our name. and one hour later we walked out the door with no earthly idea as to how much longer it was going to be. I made my appt at 430 because I wanted to make sure the look I took n hour to get together with my two year old and five year old would last long enough to get a few pictures. Won't be going back. read more

The photographer named Christina had no patience for a 1 year old she wanted her to sit still and smile for every pose she suggested several times that we reschedule. When we received our photos we did not get all our sheets so I called back the guy that answered the phone said he was the studio manager but would not give his name he was very rude and tried to make it like I was trying to get something for free and that was clearly not the case I just wanted what I did pay for. read more

This place is a joke! This staff of "photographers" and receptionists is the epitome of the worst customer service I've ever encountered. I made an appointment for 4:20pm. I have a 9 month old so timing is everything. We timed our whole day around this photo shoot. My child was fed, rested and ready to go by 4:10 but since they are so money hungry, they schedule appointments on top of one another, as well as taking walk-ins. Why should I make an appointment if they aren't going to honor it? When I asked to speak with the manager, Noah, he's too much of a coward to even speak to a good paying customer. He sends his cronies out to do his work as a manager, leaving me completely unsatisfied. The receptionist was completely rude and I could tell she couldn't care less that I was upset, which made the whole experience that much worse. This appointment would have made the fourth one this calender year alone that my child or niece had been there and we were planning a fifth photo session when my niece was in town at the end of the year. My family and I spend between $500 and $600 each time we have pictures taken there. Unfortunately, this isn't the first time I've had problems with this place but wanted to give them the benefit of doubt. But after this last visit, my family and I will gladly be taking our business elsewhere. The only recommendation I will make is for anyone to take their business to another portrait studio, personal photographer, or even to take your own photos; anything is better than this studio!!!! read more

I had a bad experience with them last year but I said maybe I will give it another try maybe they have new employees, well this year was worse than last year. I booked my original appointment only for someone to call and tell me they would be closed at that time because there was a glitch in the computer (not my fault) so I had to reschedule to a time that was not really convenient for me and in turn had to can cancel. I rescheduled for a Sunday at 5:40 and I was coming from about 40 minutes away I did everything I could to get there on time but I was about 10 minutes late, I walk through the door and the little sarcastic guy at the front desk says my appointment was canceled as soon as I walked through the door REALLY! If you close at 6 why would you schedule anyone a 5:40 appointment anyway there were families everywhere and I knew they were not on schedule because there was a lady inquiring about how much longer it was going to be so he could have easily checked me in since they were no where near about to close. I have been to this studio the last 11 years and have never been sat down to take my pictures as soon as I walk through the door, never so to be turned away because I was 10 to 12 minutes late really ticked me off I have been there on time and waited for over an hour to get my pictures taken and they turn me away over 10 min or so. I will never go back to the Spanish Fort location very unprofessional and rude they have lost a customer of several years. read more

PLEASE TAKE YOUR BUSINESS and MONEY ELSEWHERE! This organization has such Poor Customer Service and the Manager, Noah condones the behavior! The individual female representatives that greeted us appeared to want to be anywhere but work. They offered no assistance with backgrounds nor creative poses. The experience proved that you get what you pay for -- In this case, we could have gone to Target or Walmart and received better service and the same portrait results. The staff on duty was most discourteous and lazy. Please Be Warned - There is NO SATISFACTION in choosing this establishment for your family memories. The location will give you the misconception that it is an upscale studio but the first impression upon entering will let you know IMMEDIATELY that you have made the wrong choice. We decided to pay more and do a private sitting with a truly professional photography studio! It cost much more but was well worth it! The corporate office should consider making mystery shoppers a part of their business model to insure their core values are administered. The values reflected in the apology letter received from the corporate office certainly does not match the atmosphere in this location. read more

After swearing I would never go back to this horrible place, I broke down and scheduled an appointment because I wanted to get pictures of my kids in their cute Easter outfits and not spend a lot of money. Appointment was scheduled for 7:15 Easter Eve. I drive across the bay from Irvington to the Eastern Shore Center and get there about 6:45 to check in. The girl at the register says, "Okay, I have you signed in, now we are running about an hour and a half behind schedule........" ummm you don't run 1 1/2 hours behind (10-15 maybe, 1 1/2 hours you are just crazy.) If you have ever been to this place you know they take a million pictures even though you tell them what you want . Then you have to sit down and go through a million pictures that you already know you don't want because they use some cheesy prop. They don't care, it's their process and it takes at least 2 1/2 hours until they are finished trying to sell you a bunch of crap you already told them you didn't want!! They could have called to let me know this, saved me a trip, because the Easter bunny was coming and my kids are usually in bed by 8:30, but they don't care. I hate this place and I hope if you are thinking about going there you will reconsider. read more