I was disappointed with how this location handled my membership when I was dealing with an injury…read more I had already missed several classes due to ongoing pain and reached out to place my membership on hold while I recovered. I was surprised to learn that I would be charged a $35 fee to freeze my account, even though the reason was a legitimate injury. When I explained my situation and expressed concern about losing credits I couldn't physically use, there was little willingness to work with me or offer an alternative solution. I was then told that canceling my membership was an option, but I would still be charged despite having accumulated credits from the previous months that I was unable to use because of my injury. As a customer, that felt unfair and extremely frustrating. Experiences like this are one of the challenges with franchise locations. Policies and customer service can vary significantly from studio to studio, and unfortunately this location's approach reflects poorly on the Club Pilates brand as a whole. I have several friends who attend other Club Pilates locations throughout the Valley and have had much more accommodating experiences when dealing with injuries or membership issues. I enjoyed the workouts when I was able to attend, but the lack of flexibility and empathy during an injury has left a negative impression.

Great Location However, front desk operation's are AWFUL!…read moreThere is a very unhappy negative unpleasant girl that is extremely unhelpful. Why do they hire these negative people at a positive studio?

I never knew this place existed until I came here for the grand opening of DNA Cards. I can imagine…read morehow busy this place could get, because an indoor sports venue seems perfect for Arizona's 120-degree summer! One complaint is the smell of sweat and mildew, with a mix of smelly feet. It was manageable, but definitely not pleasant.

Our soccer coach was able to secure some open space so our girls could practice (since it was 111…read moreoutside), which we were super grateful for. The main focus of the building is their batting cages and pitching tunnels. It seems like a great training space for baseball and softball players. There was a constant stream of batters and teams coming in and out. Our soccer team was down the way in an enclosed turf space and it was perfect for small sided drills, juggling, and foot work. Our team had so much fun training this way and mixing it up a little. I just kept thinking in the safe haven from the heat how the building has so much potential, but a lot of it is unoccupied. There is a large, gated in soft floor space, a restaurant space and an arcade type space. It would be awesome to have somewhere to do indoor training for other sports like soccer (goal shooting and accuracy) but also tennis (with a ball machine), lacrosse or golf. Anything needing long enclosed spaces with either machines or large goal/target set ups. It's quite loud, echoey, and constant cracks of the bats but there is seating all around for parents to wait and watch. You can definitely park down and get some work down with some headphones in though.

From the front desk, to the office manager and all of the supportive coaches, this place is…read moreamazing. I love absolutely love it here and I have never been a "Gym" person, but his place is special.

Brooke is it. Supportive. Not extra. Take her class. PERIODT. I've been a member for years and will…read morefollow her wherever she goes in the valley.

After just a month the results I've seen as a 55+ guy with over a hundred pounds to lose have been…read moreremarkable. Not so much in the way I look (yet?) but a HUGE difference in the way I feel. First visit Greg asked me about my fitness goals and I said "I want to save my knees and my hips" Too many people 10 or more years older than me have had them replaced. My work takes me on roofs and gives my knees all sorts of abuse. Greg designed a workout unlike any I've had before, and within the first two weeks my knees hurt less. Now they feel better than they have in years. I know the stronger muscles around the knees are making a difference. On top of all that the REAL nutrition counseling, no shame, great atmosphere, etc make Fitness Institute a perfect fit for me and people like me.

Had my first session today. Great workout. Also received my meal plan and look forward to being…read morefitter in 2017. If you need skilled trainers (of course you do) and some accountability this is the place.

Jotina did an amazing job. I would definitely recommend her for your next massage…read more Jotina has detailed instructions on how to arrive and what to do when you arrive. Due to covid-19, you have to wear a mask but she allows you to put the mask down when you are face down so you can breathe. The atmosphere is peaceful and clean. She keeps her working area tidy. If you're thinking of getting a massage I would definitely recommend her.

I love Jotina and am so happy I found her. She does great work. You won't get the standard massage…read moreschool boiler plate from her. She is attentive and loves what she does. As a hygienist I regularly see a massage therapist and after my last one moved out of state it's been hard to find someone good. Don't hesitate if you are wanting quality.

I'd give this shop six stars if I could! We've been going here for years to equip our runners with…read morethe absolute best selection of runner's gear I've found in the Valley. Absolutely fantastic customer service... EVERY SINGLE TIME!!! You can expect them to happily receive you, size you, and then fit you for the perfect shoe for your running needs. And trust me when I say this, they know the sport and can advise you on every nuance you require!

They will set you up with the perfect running shoes. I was referred by several people after…read moreinquiring for a good running store on Facebook. I was very happy with the time and attention they gave to me. I bought a great pair of shoes with a 60 day return policy. Be prepared to spend some $. But for good running shoes, it's worth it.

The best in PHX for all things self defense related. If you want to learn how to defend yourself…read moreand protect your family, Nick is your guy.

Professor LaRosa has been an excellent resource for me, and helped me patch up a lot of holes in my…read moreground game. He's patient, technical, and personable. Every time we train together the time just flies by! Come talk to him if you want to up your game.

Went to this location ONLY BECAUSE it was close to my house. After my 1st visit with a Certified…read morePhysical Therapist, I never saw him again. My next 7 visits were held with an student advisor with everyone located in one BIG room. All they know how to do is give you written exercises to do at home. They put you through another set of exercises on each visit, none of which helped with my pain. I guess if I had them for another month (at my insurance's expense) something might have helped but I doubt it. I feel all they care about is seeing how many people for how long they can collect money from. As far as I'm concerned all they care about is getting your $$$$$.

I have recovered, thanks to Sharon, Caleb, Rita & Ireland. Their collective experience,…read moreprofessionalism, communication skills, and at times deep empathy were the winning ticket for me. I'm well on my way to a pain free existence, thanks in no small part, to these remarkable friends (yes friends). Thank you, Arrowhead P.T., I will tell everyone and anyone what you did for me and my damaged knee.

I used to go to a certain "Orange" workout program (you know the one), but after a while it started…read morefeeling a little too repetitive. It definitely helped me fall back in love with working out, and I'm grateful for that -- but I was ready for more. Enter F45. I'd heard great things, so I gave it a shot... and got humbled real quick. I thought I was in shape -- turns out I had another level to reach. Since then, my stamina and endurance have skyrocketed. I'm stronger, more energized, and actually look forward to every workout. The coaches are what really make this place special. Jason and Ryan always bring the energy, great music, and keep things fun while pushing you hard. Lala is right there with them -- awesome coach and always brings a great vibe. Hannah is incredibly kind and supportive, and Jordan, the studio manager, has honestly been the biggest influence on my fitness journey. She's played a huge role in pushing me to be better. My favorite classes are definitely the cardio and hybrid workouts. "Redline" is my go-to -- it never disappoints and always gets my heart going. Now 205 classes in, I can confidently say I've found my fitness home. If you've been thinking about trying it -- just do it. You won't regret it. (And one small request... let's get a Friday afternoon class )

My husband and i did a drop in class last week and everyone was very friendly. It was nice to not…read morebe getting 20 calls and texts from a chain workout place. I personally think it's OUTRAGEOUS to pay $35 per person for a 45 minute workout but that's not anyone's decision locally. Clean and welcoming gym!