Dr Marville has been my Dr. since he arrived at PFFM. I have been very satisfied him and his nurse since he arrived. I also have had no issues with the front desk. read more

Have always received great care at Post Falls Family Medicine. I have been going to Dr. Ford and Rachel Evans (nurse practitioner) for quite a while and they both have been knowledgeable, and great diagnosticians. They listen and take the time to explain things thoroughly. Wait times are always short and everyone is friendly and professional. Wouldn't want to go anywhere else! read more

Post Falls Family Medicine has treated excellent for the past 12 yrs. The staff is awesome Doctors and Nurses are top notch read more

Have been a client for 3 or 4 years. Rarely got to the doctor. When I do call To make an appt I am automatically put on hold, usually for about 10 minutes. Then comes the fun part. Being told appointments are being booked 1 month out. This is a consistent wait time over the time I've gone here. At one point you either expand or stop taking new patients. Higher another doctor or something. Last straw, I was seen in urgent care for a leg issue. They sent me strength to the Er. Ran tests decided was an infection not a clot. Prescribed antibiotic and said to follow up with dr monohan within 3 days. They said this part was VERY IMPORTANT. Called prairie the next day. Told almost 2 weeks out. Asked what I was supposed to do. Told me to call the next day at 7 am to grab a cancellation appointment. Called and the next lady told me no one EVER cancels. The wait a day later was up to three and a half weeks. Told me to go to urgent care where my insurance would make me cover more and the total cost would be higher. Luckily she told me she understood how I felt. I told her to f-off and I was going to find another doctor. Shortly after I received a angry call from the office manager demanding I call her back to discuss how I talked to her scheduler. Lmao. If only they took over booking and ridiculously long weight times for appts as seriously. I do really like dr monohan though. Very good dr. read more

I have been with Post Falls Family Medicine for decades. When Dr Billingslea retired in Oct, I was passed to Marvil. Four months ago, I had my annual physical including blood tests and a bone scan. Billingslea wanted me to continue the Fosamax after reading the bone scan results. I am now out of the med and I was told Marvil refuses to refill without seeing you. The receptionist doesn't even give you a nurse to talk with. After the pharmacy requested twice, neither of us even got a courtesy call so I would know I wasn't getting my medicine. I am not paying for a visit when they have all of my records, including Billingslea stating for me to stay on the Fosamax just a short while before. How is looking at me going to tell Marvil whether or not he should refill my bone density medicine! He just wants the money for a visit and he is not going to get it from me or my insurance company. I am taking my fragile bones and going to a new doctor. Lets hope my hip doesn't break with these extreme icy conditions before I find a new doc. Reply Reply All Forward read more

I have been seeing Shauna since she started. 20+ years. She always takes good care of me. Very Happy!!!! Dayna S. read more

I stuck it out here for way too long, I gave them too many chances, made too many excuses for them. They always seem overwhelmed, act like they're doing you a favor by seeing you but then they only have time to half heartedly address any medical issues. The last three visits/ issues I ended up having to follow up with other providers for successful treatment. read more

I see Shauna Spellman NP as my provider. She is very good and knowledgeable. I feel comfortable and she listens to her patients. The staff is nice and welcoming. The office looks clean and runs efficiently. I am thankful for all of them. read more

Remember: the people who tend to go online and leave lengthy negative reviews are usually the ones with an ax to grind. I've been a patient at this clinic for 10+ years. I have always been treated with dignity and respect by every staff member and doctor I've worked with. I've never felt like my symptoms were dismissed or minimized. I'm going through a medical issue at the moment, and I called on a Thursday, saw my PCP Friday, got an in-house blood test done in the same appointment, and got my results by Monday. They also have a great discount system if you're uninsured and can pay at the time of the appointment. read more

I went here for far too long. There were numerous issues. It was a terrible environment. One time I had gone to the urgent care because I was extremely sick and it was closest to my home. When the staff called my doctor to get some medical history, he instructed them to make me leave urgent care to go to his office instead. I had to pack up out of the room I was being seen in and drive over to their office to be seen there, while sporting a 104 degree fever. It was unreal. THAT is how money hungry they are. Patient second. Office fees first. Another time my doctor was out so I had to be seen by a Doogie Howser nurse practitioner. She told me that there wasn't much they could do for me because I was getting old (I guess late 30s is considered ancient when your 23), and I would just have to deal with it. I finally convinced a new doctor to actually run tests and I have a severe issue that they missed. The final time was when I had a severe cold for two weeks and finally caved and went in. My doctor gave me some pills for my cough instead of cough syrup. I was seen there for years and within that time, I had *one* single 10 pill prescription for a sprain. I hate taking medicine of any kind and have zero regular prescriptions. Yet, they always managed to make me feel like they didn't trust me. Like I was always trying to pull something over on them. It was the most combative medical environment I have ever witnessed and I am thrilled to no longer be a part of it. read more

I wish I could give them 0 stars. imagine being told 2 months ago you have a disease that needs medication and then they won't call u back or do anything that your insurance requires to get the medication. I thought heritage health was a joke. seems this place is even worse read more

Don't go. Wasted a month waiting on them to get my records, told numerous times they have not received them. Call my former medical office and they have proof, now they change their story and tell me there is SO MUCH they would need a "special program". Yeah it's called medical records. Have to find a new office now. Sad, the nurse and doctor seemed amazing. It's your front office staff that will destroy your business. read more

Made and appointment to just get a piece of paper signed. arrived early. To be told the Doctor was not in the office. scheduled me for the next day. The next morning I was called saying the same thing. when I attempted to call back I was put on hold for ten minutes. I drive by, to my surprise the parking lot was empty. won't ever be going back. Horrible service read more

I have seen Dr. Peters since I was a kid and he is an amazing Doctor who has helped me through many medical issues over the years. My entire family sees him and I would highly recommend! I have recently seen Dr. Mark and I have to say he is also amazing. He has the best bedside manor, takes the time to really listen and even walks you to the front desk. You can tell he truly cares and has a passion for helping people. The nurses are all so sweet and helpful. The only complaint I would have is the front staff does not always seem welcoming/friendly (only over the last year). Maybe I just caught some of them on a bad day with the tone/attitude they had, so it is not impacting my rating. read more

After moving back here, I went back to see them as they used to be my old doctor here. I got my blood work done, I got a call from the doctor saying that I needed to come in and go through my blood results, of course I'm pretty sure I'm dying! I get there and she tells me that I need to take an over-the-counter iron pill as I am slightly anemic. For some reason they took more blood and then called me back in again to discuss the results, I told him no I was not going to come in they could do a teleconference. That lasted all of about 30 seconds so she could tell me I was low on iron, charged three doctors visits for something that should've been put in a patient portal. Went back again, saw PA Mark and was pretty impressed by him, he need to do some follow up work and he actually picked up the phone and just called me something as simple as that. Will continue to go back, I would suggest that they update with a PatientPortal it would save a lot of their going back-and-forth and it would certainly say on having the next three times going back in to tell me that I needed to take over the counter iron read more

Took great care of me as a new patient, we're very professional. I will recommend this practice to my friends.

This place has serious issues. Dr. Monaghan argues through most "discussions" I try to have, and has poor listening skill. Last visit I had to prompt him to schedule a normally routinely provided blood test he just blew by in the visit. They have at least two weird policies about lab blood tests (which are done in the office in a lab in the back): 1) They do not schedule one PRIOR to a checkup, so they cannot discuss your test results at your checkup. This makes little or no sense. See above for lack of procedure for even scheduling one for AFTER the appointment, and as for follow-up: 2) There is no procedure for follow up on tests. My blood test results sat for a week - no notification, no review, nothing happened with them. This is the SECOND TIME results just go into a black hole until I call them to find out where the test results are. Both times,had to call, then told they were sitting untouched for a week, and told I COULD NOT SEE MY OWN TEST RESULTS until someone "talked" with me about them. Also they were never posted to the Lab's online "portal" website. Last visit, they said something about my blood pressure being high - I said "how do you know, NO ONE TOOK IT TODAY" Then the nurse asked me if I had memory loss issues and described a conversation WE DID NOT HAVE earlier. He also tried to blame my pharmacy for a prescription (which my cardiologist was concerned was strange), even though they provided what he prescribed (???). I am changing clinics and doctors. This place scares me. read more

I am not a patient here. I have never set foot in that office but they billed my insurance and want me to pay a fee. I can't get anyone to talk to me about it and nobody will call me back when I leave voice mails. read more

I was notified today by my pharmacist to make an appointment because my provider Brooke Shupley PAC is no longer at the clinic and refills would not be granted. The receptionist answered and I started out by explaining that I would like initiate a complaint that I was never notified of this change. She told me it was not their responsibility and screamed at me then hung up. I called back and spoke with another receptionist. She told me there was a new requirement by DEA to have medication follow ups every 6 months and they have too many patients to let current patients know when the provider leaves. Calling me by my name when I never told her (obviously I was the talk of the front office). She then hung up on me. I tried to call back and they wouldn't answer. I then blocked my number and called back, miraculously they answered. I obtained owner and office manager information. I will be changing providers. This is unacceptable behavior!!! read more

Inattentive to patients needs and inexperienced "assembly line" drs. If you have any serious or long term medical conditions and need quality care, DO NOT GO HERE!!! They will end up worsening your conditions and don't listen to the patient. read more

I just want to thank Nicole for her hard work to get my prescription pushed through my insurance co. and setting me up with a emergency supply. She went above and beyond what I expected to make sure my health needs were met while she battled with my insurance. It's easy to tell when someone is just doing a good job and when someone actually cares. read more

Do not go to Dr. Billingslea if you have any medical conditions! After telling him why I was there along with my health conditions, he responded " well you already seem to have all of your diagnoses, so there is nothing I can do for you"! My mistake was not leaving right then and there. Terrible, terrible doctor who is not interested in helping his patients. Also extremely unprofessional and rude. I would not refer my worst enemy to him. read more

So I need to update my review. I decided since I met my deductible to go back to him and explain all the terrible things that had happened to me since I've been off Ambien sometimes we need to stop and take a moment and realize that doctors are humans too and if we downplay our problems they also do. He read me his notes from last time and I told him the truth that I am willing to try new things but when they don't work I do shut down and get embarrassed asking for more help Dr Monahan seems to be a very caring and capable Dr and I feel bad for jumping to negative conclusions but that is what sleep deprivation does to people right. read more

I would like to express my appreciation for Dr Benson and my treatment. I moved here late October 2020. I hate to compare Drs but DR Benson deserves to be praised. Proportion to my move I had been a patient of a Dr over 30 years. I guess I got lucky by choosing Dr Benson to be my primary. After two visits I can compare. When you visit Dr Benson you feel like your visiting your own private physician. This past week my second visit he actually sat down and spoke to me face to face and made me feel like I was talking to a person that I could trust in. Our conversation about my health issues made me feel like he was serious about his patients. Unlike the Drs offices where I was a patient for over 30 years where they rush you in like cattle this new experience was real personal. His staff are very professional and congenial. I believe the Drs and hospitals are a 100 percent upgrade from what I had before my move. I was a medic in the Army and was stationed at BAMC "Brooks Army Medical Center" when young. So I believe with this experience and my 30 year medical care from a Southern California popular medical group I can make this statement. It seems like the best of best of the medical field haver moved up in Northern Idaho. They treat you like you would think the super rich are treated. To Dr Benson and the entire NorthWest Specialty Hospital Thank You read more

I called Post Falls Family medicine for an appointment as my MD had retired so I was looking for a new doctor message I got was They are taking new patients unless you have Medicare , are taking a sleep medicine anxiety medications or had chronic pain medications . if you were in that group of people they were not excepting you as a patient. I feel that is such a disservice to to our community and their current patients that I wanted to put a review out there to let people now what type of care or lack of care they're providing in this community. it's hard for me to even give them one star. read more

Zero if I could. I went to post falls family medicine to receive an STD screening and I do not have insurance. I paid $250 for the tests nearly a year ago not including what I paid for treatment. I have started receiving bills in the mail again. One for $150 and another for $100. All together that comes out to $500. This is exorbitant. They claim that the labs made a mistake and did not file charges. An audit exposed this and that's where the new bills are coming from. A clinic with decent customer service would take responsibility and not push charges onto its patients. This clinic is perpetuating the rampant spread of STDs by making testing inexcessible and not doing their duty to cause no harm by not educating uninsured patients on welfare know about other options for clinics. Instead of trying to help me come up with a payment plan they simply asked me if I wanted to pay the ridiculous bill. Not only this but the doctor I tried multiply times to push antidepressants on to me when I made it clear I had no interest. This is not what family medicine should look like and I strongly recommend you take your loved ones elsewhere where they can be treated with respect and dignity. read more

Decent providers and hours but the office manager is very unprofessional and rude to the patients with questions about billing. Our family has been using this facility for healthcare for over 30 years, through change in ownership, but will likely seek a different location based on interactions with her. read more

We had a horrible experience with the front staff at Post Falls Family Medicine. One in particular was extremely condescending and manipulative, talking to my face, but speaking about me as if I wasn't there. Never should a professional office treat their clients and patients in a way to make them feel small, or emotionally manipulate them to make them fall in line. Very little respect here. I never leave reviews, but I have to shout out about this one. read more