If you need a sign they got you no matter what it is service with a smile highly recommendedread more

This place is an authorized Fed Ex Shipping Center…read more.. Sometimes I'm just downright awful about getting names when it comes to people who have assisted me in some way. Anyway, the older woman with the blonde hair and glasses sitting behind the Fed Ex desk was so helpful and kind. I stopped in hoping to return a package to Dillards and from the time that I walked in the door she was very gracious and helpful.

Beware: the owner threatened to call the police on me while I was trying to return an Amazon…read morepackage. To start, this was my third attempt to return the package due to the store not being open during its posted hours, which aligns with what many others have already pointed out in publicly available reviews. Based on how I was treated, I can also understand why multiple reviewers have raised concerns about the way customers are treated here. If you want additional context, you can search the store on Google and review the lower-rated feedback, including the 1-star reviews, to see how others describe their experiences. While I was in line, the owner came out and started complaining to her employee because they were having trouble scanning the package for the customer ahead of me. The tone and attitude were already clear before I even got to the counter. When it was my turn, I said hello, placed my package on the scale, and showed her the Amazon return QR code on my phone. The item was in the same unopened box it came in. As she was putting the label on it, she started insisting it was not the original box and complaining that the original box was required. I told her it was the original box and that this was my third attempt to return it because the store had been closed during posted hours. She then used her back pain as an excuse for why the store is frequently closed during business hours. She then told me that if I didn't like her service, I could drive to Marathon to return my package. I took that to mean that if I didn't accept the way I was being spoken to and the claims about the packaging, she would refuse the return and make the situation more difficult than it needed to be. The interaction felt controlling and completely inappropriate for a basic Amazon return. At that point, I made it very clear how I felt about her and the way I was treated as I was leaving the store. I then contacted UPS support to file a complaint. The representative asked for her name, but since she was not wearing a name tag, I had no way of knowing it. I asked if they needed the name, and they told me it was up to me but that it would help, so I went back into the store to get it. When I went back in and asked for her name, she refused and then said she would call the police on me for trespassing, even though I was following the instructions given to me by UPS support. Between the repeated issues with the store being closed during posted hours, the behavior I experienced during this interaction, and being threatened with the police when trying to follow instructions from customer support, this was completely unacceptable.

I stopped in to return an Amazon package that I didn't need during my trip rather than bring it…read morehome on the plane. The return was quick and easy. Plenty of parking. Just a fyi, they do close for lunch between 1-2 Monday to Friday.

This UPS store has been amazing over the past decade in both sending and receiving our items for…read moreour vacations. Staff is always friendly and willing to go the extra mile to make everything go smoothly. love these guys

If I could give this a zero stars I would in a heart beat! I got married on 2/28 and brought my…read morebouquet(Sola Woods fake flowers) and other various wedding items to be shipped to my address so I would not have to bring them on my honeymoon(we are from Ohio). I have been told my UPS stores before to do the Pack and Ship because they will make sure my items would be safe as I was worried with these items being so precious to me! Never did I expect the NIGHTMARE I would be dealing with coming home from my honeymoon. First off the bad experience started in the store with the staff member Tara. She kept wrapping my veil around the bouquet after being asked not too. On top of that when I came home and unpacked my items so excited to see them again the veil had a hole punctured in it and was wrapped around the bouquet. My flowers were smooshed and a flower has been CUT OFF! She stole from my bouquet! Do NOT have Tara touch your items!! When I went to file a claim on UPS it stated I needed to contact the store. I tried a few time since coming home but the numbers available would not connect. I finally found an email and emailed the store. The "store owner" Sharon Silva was extremely rude and stating she REFUSES to help me file a claim stating she has a "he said she said" problem and she "does not think that any of my items would qualify for reimbursement". I have been in contact with customer relations trying to sort it all out and to the point of filing a police report against Tara for stealing my property. Do not go to this store with your items that you truly care about as they have a staff member who clearly steals.

Highly recommend this place. Professional and polite service. It's like the old mom and pop store…read morewhere you are not just another client. I enjoy being taken care of and treated with respect and care. Anita is just the best :)

Anita always takes care of me here with a smile on her face . I drive the extra distance just…read morebecause of the great service.!

This company truly surprised me. It is a family owned and operated business. They were extremely…read morehelpful and polite. They helped me find the best shipping company and got me a great deal. They also made the process simple and convenient. They delivered the barrel I filled it up and they came back and picked it up. They also offer barrels that come pre-packaged with food. which I will use next time for certain. Would recommend them to my family and friends.

From the owner: Pickup & Delivery Services throughout Miami-Dade, Broward and the Keys. We sell a variety of…read morePlastic and Cardboard Barrels. Let us help you find the best shipping company to ship to the Caribbean and South America.

This place is exceptional. They do all sorts of mail, USPS FedEx and UPS as well as DHL. They offer…read moremailboxes. They offer computers if you need one for a few hours or minutes Internet access and they also do live scan fingerprinting here for various providers. Gabriel helped me out. He was exceptionally helpful and friendly would definitely come back if I needed to do this again. Lots of parking easily located.

I was very courteously attended to by a lady, for notarizing a document. All went well (though they…read morewere a bit disorganized, and the wait was unnecessary), but, just as I was leaving, the owner/manager/whatever he is began chewing out his employees very rudely. I was shocked. It was the type of behavior one might expect from one who was accustomed, in his homeland, to great wealth, power, and impunity - though even those, generally, don't treat their servants so poorly. He finished, as I stared in disbelief, only to look at me and ask "do you need something?". I replied no, but was that necessary? He came back to me with an explanation of why he'd yelled at them in Spanish. I replied that I could full well understand the Spanish, what I could NOT understand is how rudely he speaks to his staff. I asked him if he'd never learned courtesy. With a cynical smile, he waved to me, and said "Bye bye". I replied with a clear "F*** you, you arrogant pri*k". ANYONE who treats others so poorly gets NO respect.

Nine days after the packages were supposed to ship, they hadn't. It took weeks for all of them to…read morecome. Family home at Ocean Reef for many years and never had worse service at any business there. If you have a choice, go to Homestead.

Great Service, Friendly Staff, knowledgeable with all shipping companies such as FedEx, UPS and…read moreAmazon returns!! Would highly recommend if you are in the area.

From the owner: We are the go-to resource for packing, shipping, printing and Private Mailbox needs of the…read moreresidents and businesses of the Cutler Bay, Homestead and Gould's Area.... Our team of trained experts understand the meaning of Super- Star Customer Services! FedEx and ups shipping and drop off authorized center

Amazing service! Rick is your guy he was able to make shirts for a family event we were having and…read morewent completely over the top with almost half the price everyone else had quoted and delivered them himself in amazing time

From the owner: Business Cards, Flyers, T-Shirts, Banners, Labelsread more