Beware: the owner threatened to call the police on me while I was trying to return an Amazon package. To start, this was my third attempt to return the package due to the store not being open during its posted hours, which aligns with what many others have already pointed out in publicly available reviews. Based on how I was treated, I can also understand why multiple reviewers have raised concerns about the way customers are treated here. If you want additional context, you can search the store on Google and review the lower-rated feedback, including the 1-star reviews, to see how others describe their experiences. While I was in line, the owner came out and started complaining to her employee because they were having trouble scanning the package for the customer ahead of me. The tone and attitude were already clear before I even got to the counter. When it was my turn, I said hello, placed my package on the scale, and showed her the Amazon return QR code on my phone. The item was in the same unopened box it came in. As she was putting the label on it, she started insisting it was not the original box and complaining that the original box was required. I told her it was the original box and that this was my third attempt to return it because the store had been closed during posted hours. She then used her back pain as an excuse for why the store is frequently closed during business hours. She then told me that if I didn't like her service, I could drive to Marathon to return my package. I took that to mean that if I didn't accept the way I was being spoken to and the claims about the packaging, she would refuse the return and make the situation more difficult than it needed to be. The interaction felt controlling and completely inappropriate for a basic Amazon return. At that point, I made it very clear how I felt about her and the way I was treated as I was leaving the store. I then contacted UPS support to file a complaint. The representative asked for her name, but since she was not wearing a name tag, I had no way of knowing it. I asked if they needed the name, and they told me it was up to me but that it would help, so I went back into the store to get it. When I went back in and asked for her name, she refused and then said she would call the police on me for trespassing, even though I was following the instructions given to me by UPS support. Between the repeated issues with the store being closed during posted hours, the behavior I experienced during this interaction, and being threatened with the police when trying to follow instructions from customer support, this was completely unacceptable. read more

I stopped in to return an Amazon package that I didn't need during my trip rather than bring it home on the plane. The return was quick and easy. Plenty of parking. Just a fyi, they do close for lunch between 1-2 Monday to Friday. read more

The UPS Store - Shipping Centers Near Me - Key Largo, Florida

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The service we got was nothing less than first class that person we worked with was very friendly and knowledgeable.. she had a great personality and greeted almost every customer by their first name .. an outstanding experience!!! we would bring all packages for shipment to her in the future!!! read more

Horrible!!!! Stopped by to pick up a package from Amazon at 12:50 PM after receiving an email from UPS at 12:09 that my package was there and ready to be picked up. There was a pile of Amazon packages but the gentleman Jacob who was working refused to even glance at them and told me to come back later even though I explained that I had my 83 year old mother in the car, I explained that I had an email from UPS stating it was ready to be picked up and I explained it was a massive inconvenience to come back!! He was rude and unhelpful. Would never do business here again! read more

A small store that gives big service. The staff are always friendly and very accommodating even when your package falls short of shipping parameters. It is a high-volume store that sometimes gets crowded; the staff keeps their cool. By comparison a recent visit to 2 ups stores in Homestead made me very happy we have this one in our area. read more

Although it says they're open 10 Am to 3 pm on Sunda, nothing is further from the trut, they are actually closed. Found out the hard way after driving up to drop o a package. read more

Though there is often a line as it is a popular place, when it's my turn they share a smile and are patient and efficient. I have witnessed some very difficult, demanding and rude customers treated with the same patients and respect. The people working here seem to love the public because they treat everyone the same and provide great service. read more

Called the store in the car the day before a holiday, where they would be closed all day. Just had an Amazon package to pick up and would be arriving at 6:01. Was told they will be closed, and would not allow me to pick up the package one minute after closing, the day before a holiday. Be careful, you are one red light away from being worth less as a customer than one minute of their time. read more

Always ready to help, kind and service with a smile. I would pay for their service even if I knew it was available elsewhere for less because they are that phenomenal! I have been there on several occasions and watched in awe as they suddenly become octopuses and multi-task to accommodate. They wrote the book on customer service! read more

I have frequent UPS stores around the country as a result of my work and personal travels and would confirm by far that this UPS store has been the most efficient polite professional and helpful. I've had the luxury of speaking to over the phone and personally working with both Melodie and Savannah at this location and they are refreshingly kind and helpful with everything. This place is definitely a one stop shop, the staff are very wonderful and it's really been a pleasure doing business here and I'm i'm glad that my travels will continue to bring me to this location for personal and work travel and I will continue to use the store happily. I've had so many bad experiences with other UPS stores around the country and this was so refreshing. They have notary services packaging mailboxes copying printing faxing it's a one stop business shop for any small business owner read more

The UPS Store - Great place and staff - Shipping Centers Near Me - Key Largo, Florida

Always a pleasure coming here! Normally, I am just dropping off a UPS packet, but no matter how busy, the employees are always pleasant and chatty. During covid times, masks are required and there are marks on the flood to enforce social distancing (the store is small), so I always feel safe here. I have never used all of their services (faxing, post office boxes, packaging), but I know, should I need it, it is within a few miles of my house. read more

The UPS Store - Exterior of The UPS Store in Tradewinds Plaza. - Shipping Centers Near Me - Key Largo, Florida

These peeps work non stop. To get amazing service, with a smile or a laugh, AND deal with the "Dave's" of the World, is always impressive. I see them almost everyday, and it's ALWAYS a pleasure. Thank you for your hard work. Dave, there's a bank 10 feet away. And who doesn't make an appointment for a notary? If it needs to be notarized, it's important- make an appointment. read more

Store in Key Largo, Fl always delivered. Super nice and friendly and VERY helpful! I would highly recommend for all, copying and shipping needs plus overall business running needs. read more

So frustrating. They require you to make an appointment to get something notarized. They said to come back 4-5 hours later. They claim the process is too burdensome to do without an appointment yet there was no one waiting in line and 2 people at the counter. While it might make their day more organized, it surely is an inconvenience to a business owner or customer who needs this service. I have gotten hundreds of documents notarized over the years, it takes 2 minutes. I won't be back. read more

Great Service! The owner helped me despite not having an appointment for a service that required it. It was also during rush hour. Both of the ladies were quick, friendly, and super helpful. Best UPS Store I've been to. read more

Quick, fast, and convenient. What more can you ask for when you're trying to get a package delivered? The staff was friendly and accommodating. They had everything I needed and got me in an out in a matter of a few minutes. I love this place. read more

I'm from California, and I never thought I'd write a review for a UPS store....but I am....because that was amazing. Alex and Melodie are a dream team! Super nice, friendly, efficient....one of the things I loved about Florida is that the people here are so nice. Melodie knew almost everyone and I'm sure Alex did too! Literally just the nicest people! Just wanted to say I appreciated seeing you guys in action! You're both definitely "All about the package, all about the package, no trouble!! " have a good one girls!!! -Susan read more

Terrible, terrible customer service. I was screamed at for not wearing a mask on New Year's Eve 2021, while there IS NO LONGER A MASK MANDATE IN THE STATE OF FLORIDA. I asked very politely if they could give me a mask while I'm the store and they refused to serve me and my 2 small children. Instead of being helpful the elderly blonde was extremely rude. read more

these ladies are funny, fast, and when I mixed up all the return slips , they straightenEd things up. Repackaged for me. .They went far beyond any other store I've ever been in. I've had a wonderful experience with this store. It's unfortunate the gentlemen on New Years wrote such a review. This store makes sure that even if you don't know how to stay safe : you will be safe with them. read more

Wow. This ladies are amazing. The store is super busy but they always have a beautiful smile. Thank you.

They're always nice, and do their best to be efficient even though the place is usually packed! Thank you for all you do

This has been my best experience ever. Cecilia made something so complicated, easy as pie. I recommend this store as well as their very knowledgeable employee Cecilia. read more

As a local, our use the store on a weekly basis. The employee is really nice that is hired but the manager was a complete jerk and had no sense of customer service. He did not print out a receipt for my shipping label And he charged me $10 to print off one label on the computer. Unfortunately I will not be returning to the store even though it does look conveniently located. I will not support someone who is so rude to the locals. read more

I used this UPS store several times to ship items. Friendly service. Packages always arrived as promised.