my wife is waiting on vital medication that was supposed to be delivered last Friday. It is now on…read moreMonday and on their website it says that my wife declined delivery. That is a lie and our doorbell camera never recorded a delivery attempt. Highly disappointed and would never use this service.

What crap. Little vans not making deliveries. What has happened to fed ex trucks. Too many…read moredelays. People need supplies and medications.

great customer service. they provide fedex and ups shipping, notary and mailboxes. and even fax…read moreservice

I had to send some items and needed the right sized packaging for it. The employee (wish I had her…read morename) went out of her way to select the correct sized box to get my items sent for the lowest price. I was really impressed with the customer service.

We stopped by to get programs printed for my dad's funeral service. The customer service rep at the…read moreprinting counter was super friendly and very helpful. When we came back to pick up the printed programs we were told they were already paid for. I'm not sure if it was another customer or a Staples' employee but it was very generous. It was really nice to experience this generosity on such a dark day!

I've ordered business cards several times and have always had the best experience. McKayla is…read morealways super helpful and very kind - she goes above and beyond to help customers!

First time using a UPS Store to ship, the nickel and diming to pack a box and ship was over the…read moretop. More expensive than USPS. This location holds packages dropped on Saturday until sometime Monday before UPS stops by to pick up. Shipped to another UPS stor. Charged an extra $10.00 to pick up. The UPS stores are simple Mom and Pop run. Better off going to the Post Office.

I paid extra to have a package delivered in 3 days. After tracking the package it ended up being…read moredelayed and it took 4 days. I asked for a refund of the difference in price and was told they don't guarantee delivery dates. So why pay $20 more for an earlier delivery for a 17 ounce package ? Use USPS

I attempted to take two packages to this location for UPS. I watched from my car while a pair of…read moremen left, one with a mask one without. So I walked in with my daughter not wearing a mask. Say what you will, but some people do have medical reasons for not wearing them. I don't owe anyone an explanation regarding my medical reasons, nor do I expect to be discriminated against as a result of. That in mind... while the man wearing the Cheetos T-shirt was assisting two customers rather slowly I might add, I stood about 15 feet away with my daughter and my two packages. A few minutes after waiting he looks to me directly and tells me... You need to put a mask on. So... I did. I put a mask on. It covered part of my mouth but not my nose. My daughter wore hers under her nose. A moment later the man is looking at ME again, and says... You need to wear the mask the right way. I say, "There's no law stating how I have to wear this mask." There isn't. In fact, already by the way he's treating me in front of other customers... I'm feeling incredibly discriminated against and harassed. I find it to be incredibly unprofessional for an employee to behave in this manner. He continues on with how I need to place it over my face. He did not tell my daughter how to wear her mask. I found that to be pretty odd, that he was so focused in upon me specifically. I said, you know what, I'll just leave. Frankly there are other means to mail off packages... so I went to the UPS office in Dublin and guess what... mailed my packages off for CHEAPER, and the woman there was a hell of a lot nicer and more professional... plus there was no wait. NRVShipping, shame on you... You will never have my business again, and you know, discrimination is bullshit. I've read several times Governor Northams speech and he clearly states that there are instances where people are NOT required to wear a mask, one of them being for health conditions. It is not for anyone at NRVShipping to determine what my health conditions are, or question me, or shame me publicly as a result of. Health conditions or not, I too still have things that I must do in life. Given the choice, I would certainly not have been coming into a shipping company of all places for a good time.

I ship a lot of stuff as I run e-commerce businesses so I come a lot and it's smooth most of the…read moretime but when i'm hustling trying to pack everything in time and I arrive at 5:50 (with the open sign still lit) and am told they don't feel like it because it's close to closing time it kinda rubs me the wrong way. I'll be shipping through the post office from now on but I have had some good experiences here no doubt.

This place is great! Terrific service, has ALL services, and supports local artisans. I'll…read moredefinitely go back and highly recommend.

If you're searching for a notary in Roanoke, go here! Grant operates an efficient and convenient…read moreservice. He also has a very eclectic shop featuring local artists' works.

This FedEx Office is conveniently located at the Towers Shopping Center on 2239 Colonial Ave SW,…read moreRoanoke, Virginia. This modern looking renovated strip mall has a large parking lot with plenty of parking spaces right in front of the entrance to this store. Services include providing office and packaging supplies, plus a variety of services such as: shipping, copying and digital printing, direct mail, signs and graphics, Internet access, computer rental, fax services, passport photos, and FedEx Express, among others. The employees there are very friendly, knowledgeable, and extremely efficient. They also offer Self Serve printing and copying. Their Hours of Operation are also very convenient. You can see what they are in one of my photographs accompanying this review. Many companies use FedEx when providing a postage paid return label to be able to return a product back with tracking number, to keep track of when they are delivered and refund credited to their account. I have used this service successfully many times. Recently I upgraded my cellphone from a Samsung Galaxy S23 Ultra to a Samsung Galaxy S25 Ultra, which I purchased unlocked from the Samsung website store. They included a FedEx postage paid label for me to return my old cellphone to receive a credit on the purchase of my new phone. So after packaging it at home in the box where my new one was mailed in, I affixed the label and came here to drop it off and get a receipt with the tracking number. The FedEx company has a reputation of being very efficient and of handling packages with care. So it's a company one can trust and provides peace of mind in shipping items such as these. Whether for personal or small business services and products, I highly recommend this store for their variety of quality products and services, and for their excellence in customer service.

I dropped off tools and luggage to be shipped to a job in New Mexico on Saturday at 11:30am for…read moredelivery on Monday. I was charged over $400. The shipment stayed in the store untill Monday. Here it is Wednesday and I'm still waiting for my delivery. FedEx not doing their job on Saturday, caused my delivery to be stuck in Memphis, Tennessee by weather for two extra days. This is not the first time I've had this issue with this location. Considering that shipping is their main service, these guys are absolutely horrible at their jobs.

2 packages in one week late. One was $105 cake supposed to be delivered Wednesday prior to…read moreThanksgiving. Received it Friday too late. Other shoes supposed to arrive Friday according to company. Then supposed to arrive Monday per FedEx. Today on truck but not delivered ......maybe tomorrow. I've had FedEx packages that have been "out for delivery" for multiple days more than once. I will never knowingly order a product that uses FedEx for delivery. They are NOT dependable at all

My husband & I came here on a late Monday night to get some programs printed out…read more The staffer we worked with was super nice and she printed us out a test sample before she completed the rest. Super efficient and spendy but it gets the job done when you need full color or several copies.

I had a cake shipped that was to be delivered in specific time frame. (2-3 days). It left bakery…read more12/9 arrived Christiansburg 12/11. I received phone call 12/16 at work. the lady said she opened my box and tin was still cool did I want it in refrigerator. I said yeah. Then after I hung up it hit me she just opened my package without my permission. At the time I didn't know the cake had sat in Christiansburg for 5 days. After driving to FedEx and asking for explanation I was told a mgr would call next day. No call. I had to call 1-800 number finally 3rd live person I got took complaint. Mgr called today and brushed it off like it was no big deal package was opened. And had backup of trucks couldn't get them unloaded. This was 2nd cake they screwed up delivery on first. I now have a 3rd cake to be delivered tomorrow. I have little faith it will make it. I never get anything in time as expected from FedEx. I will not be using any company that uses FedEx for delivery in the future.

My delivery of live animals was loaded on a truck at this location at 9:53 AM. It is now after 4PM…read moreand it still hasn't arrived. It was promised before noon. Use UPS overnight. I've never had this problem with UPS. FedEx should be ashamed of themselves. The overnight flight arrived in Roanoke 39 minutes late. The trucks to the new River Valley from Roanoke were all basically on time. There's no excuse for a leaving live animals on a truck all day long. After calling four times throughout the afternoon, someone finally contacted the driver who came right over and arrived at 5:05pm! Luckily, the fish are alive, but everyone who relies on overnight shipping/promised by noon should know about this.