The freshwater pump on my 34' Searay boat failed on July 2nd and I needed a replacement before the…read more4th of July. I called Washington Marina at 4:00 PM on July 2nd and Washington Marina came thru with the part on the morning of July 3rd for me and saved our holiday celebration out on the water to see the 4th of July fireworks !

I keep my boat here, and have had a pretty good experience with them thus far. The staff is always…read morevery helpful, allowed me to store my trailer for FREE, and runs a pretty tight ship (pun intended). I have had the boat serviced here before as well, and the rates weren't too bad. They don't try to pants you and really are experts, not to mention the very respectable parts department and ship's store. Location is a short walk from Smithsonian and SW Waterfront metros. On the negative side, it is at the very end of the Washington Canal and they don't have gas, but if you don't mind a couple extra minutes on your trip, the affordable slip rates and convenience to the fish market are worth it.

I took my vehicle to them to have the brakes changed and was quoted a reasonable price ($550) to…read moreinclude parts, rotors, pads, and service. After agreeing to that price, and dropping my car off, they called to inform me that the price was over $1100. This is also higher than what they had quoted me a few months ago ($800-$900), which they could not find in their system. I guess the old bait and switch worked as I had to get the brakes done. I don't appreciate their dishonestly and would highly recommend that everyone avoid them.

Customer Service is horrible! -Unprofessional…read more Attitudes on the phone and in person! Take your business where you are valued as a customer.

This dealership is sketch and should be shut down for their predatory sales practices…read more Saw some great deals on some 2025 CFMoto machines and reached out. After several calls and talking to two different sales team members (Adam and then Amber), no call back. I think this dealer regularly lists machines at ridiculously low prices that they don't have in stock. You can tell because they put a bogus inventory number instead of an actual inventory number. This occurs on all their "promotions" and when people call them on it, they ghost them. Why would you have over 6 machines listed at great deals but when someone calls, none are available? At the end of the day, I don't need a machine. It was a good deal so I was going to buy one for a business write off. Even drove down from PA to VA. After 3 days of no follow through, I wrote this review.

I stopped by to look at your selection of ATV's. I'm still unsure of what my son wants but wanted…read moreto write this quick review to let you know that the young man (Adam) who helped me was not only super knowledgeable about everything in the lot but attached the rear wiper to my vehicle when he noticed it was missing. It had snapped off a week or so ago and was in the back of my car. What excellent customer service! I'll definitely come back with my son and just wanted to leave a review saying how pleased I was with the exceptional service.

The people were super nice and helpful. I messed up my appointment but they were able to squeeze me…read morein. They did a good job at responding to my messages and notified me when my car was ready. They did good in general. I paid extra for carseat shampooing and my seats were super clean. It needed some TLC and they did just that. Outside left a little more to be desire. The body was sparkly and cleaned, but the wheels definitely were not. The wheels didn't look cleaned at all. (Hence the star removal.) I think price is a little bit high, but I would reconsider them again when I need an annual reset. I was not given the first-time discount, but they said I should call and have that applied next time. So I recommend you call for your first-time to get that first discount.

Zach got my car RIGHT!! Took the time to remove every trace of it being a mom mobile!! Feeling…read morebrand new, thank you!!

Great auto detailing service! They did an excellent job making my car look brand new. Professional,…read morefast, and very detailed. Highly recommended!

I couldn't be happier with the service! My car looks better than the day I bought it. The attention…read moreto detail was outstanding--from the spotless interior to the flawless exterior shine. He was professional, punctual, and clearly takes pride in his work. If you're looking for someone who truly cares about quality, I highly recommend him. I'll definitely be coming back and referring my friends and family!

Excellent service and communication! Tsi was terrific. Service was fast and attentiveread more

This was my first time using the service department at Pohanka Acura they didn't disappoint! The…read morestaff was friendly, communicative, and kept me updated throughout the entire appointment. They fixed the issue quickly, the waiting area was comfortable, and my car was returned clean. Trustworthy and highly efficient service!"

These guys are fantastic. I came to the after a few bad experiences with other shops trying to take…read moreadvantage of me by charging too much or doing unnecessary work. I had a complicated problem that took a few tries to fix, but I trusted their judgement because they were very transparent about the process. They also recognized I have an older car and I don't want to fix every little nonessential thing and supported my decision. They refused to let me pay until I drove my car enough to see if the warning light came back on and let me borrow a monitor to know when I had driven around enough. They offered to put old parts back on if it didn't work and not charge for the new stuff. They showed me the old parts and how they were not functioning. I was also on a tight deadline because I needed my car for a job and they squeezed me in when the first fix didn't quite get rid of the EGR warning light. Be sure to book appointments early when you can. They fill up fast - understandably so. I also recommended them to my roommate, who had a very positive experience as well. The only bummer is they don't have evening/weekend hours so it can be hard if you work normal business hours and have a long commute. They do allow for night drops and over the phone payment though. It's a small inconvenience that is totally worth it!

These guys are amazing, my family has been going to them for decades. We worked with the original…read moreowners and now we work with the guys that were and still are mechanics but own the place. They're great people, explain things in a way that other shops won't, don't see every one that walks in as a dollar sign and they treat you with kindness and a smile.

Great experience from start to finish; we flew in from Atlanta, GA, to pick up a Ghost. Antoine was…read moreexcellent and very professional from the Airport pick up to making sure we make it in the right direction of our hotel! We will be back in a few years to buy our next Rolls Royce! Great experience and easy buying process! Call Antoine today!

My vehicle was towed there for repairs. I physically went to the shop and looked over the repairs…read morewith the service advisor. I was very blunt and clear on what repairs I wanted done and what repairs I didn't want done. The service advisor told me it's an extremely expensive car and he suggest I repair the plastic pieces on the under carriage of the car. I told him I'm not interested in repairing those pieces and he can go ahead with the additional work needed. After some time I was told the car is ready for me to pick up and once I got there the service advisor told me the wheel bearing need to be replaced as well. I paid for the repairs (in full) that they did and took the car for one day and then dropped it back off the next day. Now they are telling me the repairs are completed and I owe them money for the under carriage pieces! They are telling me they will put the parts in the trunk since I didn't authorize the repair. When I asked them who authorized it they told me my insurance company. The insurance company does not own the car so they have no say on authorizing work to the car. The car has no lien on it, so there is no financial institution that has interest in the car. Insurance cut a check directly to me for the repairs and I have the right pick and choose what I'd like to get repaired. I've asked for someone on the management team to reach out to me via email and it's been about 4 days and I've still yet to hear from anyone. Instead they called MY insurance company and told them that I'm refusing to pay them and I pocketed the money. This was highly unprofessional!!!! I spoke with my insurance company and they told me, once they cut the check to the customer it's their money and they can do whatever with it they please with the cash. This experience with them has been horrible and now I've called RR customer service to involve them. This not my first high end car that has went in for repairs. Never had to deal with nonsense at the Mercedes dealer when I take my Maybach in for repair, never had to deal with nonsense taking in my Quattroporte GTS to Maserati for repairs, no issues at the Bentley dealership with my Flying Spur and even Cadillac has given me better customer service then Rolls Royce motor cars Sterling VA. The level of professionalism is not up to par with Rolls Royce standards. Almost feels like I was profiled. Completely unethical and unprofessional. HORRIBLE!!!!! JUST HORRIBLE!!! At this point I'm thinking of selling the car as they are the only Rolls Royce dealership in town. Who wants to deal with that level of unprofessionalism especially at a high end dealership such as Rolls Royce! Wish I could give NO STARS!!!!! Updating my review: LAST TIME I SPOKE TO SOMEONE THERE WAS MONDAY AND HERE WE ARE ON SATURDAY AND I'VE YET TO HEAR FROM ANYONE!