Would not recommend!! They don't answer their phones EVER or e-mails. They don't send estimates…read morewhen they say they will. Tyler came to my home to look at the job told me he could do it said he would send me an estimate and I never heard back!! It's been 3 weeks. I've tried to call, left messages & e-mails and Nothing! Can't run a business like that. 1 Star for coming to take a look. :(

Used these guys after a home inspection found problems with our crawlspace. They responded quickly…read moreand did a great job! Two years later, another home inspection found other small problems and they came back and fixed them the next day. Great guys to work with!!

Good crew workers, but absolutely terrible communication from the office staff and supervisors!…read more The guy who did the initial inspection and estimate didn't describe the layout of our crawlspace to the crew correctly, so our 1-day job couldn't be finished on Day 1 (and because the on-site crew couldn't reach any supervisors to get guidance on how to proceed with a new plan since the original plan wasn't right). So a 1-day job that started on July 20th didn't get done until August 1st because they kept saying the crew was coming on a certain date/time but nobody would show up, so I'd contact the office again and they'd say the crew was coming but nobody would show up, and when the crew did finally get back here they had been told that we had removed a bush that was in the exact spot they needed to put a drain BUT NOBODY HAD MENTIONED REMOVING A BUSH TO US! And, once again, the crew couldn't get in contact with the supervisor! When he did finally talk to a supervisor they asked him if we wanted to have the drain set up in a different way that would mean the job got done that same day BUT their warranty would be invalid!! UM NO are you serious?! Absolutely asinine way to do business, I am shocked that they still get customers at all! So yeah, nobody from the office had called after the first appointment went awry to explain the situation and what they would be doing to fix it, nobody called when we had complained of the lack of communication to explain what was going on, but you can be SURE they billed me immediately after the job was finally done! No delays or waiting around to hear from their billing department haha. We will take our business elsewhere next time we need work like this done, for sure.

I had a horrible experience with this company. I thought they had a good reputation, but their…read moreservice was shoddy and incomplete. I had to hire another company to repair and complete my project. When I tried to reach the salesperson, he was rude and then wouldn't answer my calls. I would NOT recommend them to anyone.

Finding out you have a serious problem with your crawl space in that water is standing and has…read moreevidently for some time sent chills down my back. What a blessing that I contacted Swain Co. Mike Smith of the company inspected the issue proposed a fix that included a drainage system and sump pump. He also assured me that they could take care what ever issue they may find down there. His estimate was very reasonable. The work started when they said it would. WHAT A WEIGHT LIFTED FROM MY SHOULDERS. When the three man crew arrived and introduced themselves and the supervisor outlined what they would be doing and when they expected to complete the job. The supervisor, Efrain, and Salvador and Eddie gave me confidence I was in great hands. Now this is something you hardly ever hear anyone say anymore; but I have never seen three men work so hard and professionally as those three did. Efrain kept me totally abreast of the progress with before and after videos. I know I have restricted myself in the past to restaurant reviews as my wife and I are foodies. But I learned there are "artists" in other fields of work as well. Swain Co and their people are one class act as ND I would hghly recommend them for any crawl space, foundation or basement issues. You won't see them advertising on TV like other companies because they don't need to. Word of mouth by previous customer service have kept them very very busy.

These guys are awesome..im telling u if u need any work on your basement these guys are it. Very…read morerespectful. They will answer all your questions walk u through it and do everything u ask pertaining to it.. if you don't hire these guys I'm telling you straight they are no joke..there the real thing as all buiseness should be at all times

I have been in contact with the owner of the company multiple times regarding the drain line they…read moreinstalled when water proofing my basement. The drain line came loose under ground causing my yard to wash away and create a large hole. I have been told since December I was in the schedule to have this issue resolved. As of this week they still haven't addressed the issue. We have now reached out to another company to address the poor workmanship that was provided . The sad part is they had no issue taking my money. May want to get Bids from other companies as this company does NOT stand behind their work.

We sold our home and we needed a waterproofing expert to come out and inspect some basement cracks…read morefor water leaks. We needed this done pretty quickly and other companies we had contacted were all booked up. I got in touch with this company and Marty gave me a call back and offered to come by in the evening after he was done with his last job of the day to take a look at this for us. Right then I knew we had picked the right company. As a business owner, I really appreciated him going this extra mile. Marty didn't have an opening until the following week but knowing we needed this done pretty quickly he got there to inspect our basement quickly. He was very knowledgeable and just a great guy! We would definitely recommend Marty and this company for any of your basement waterproofing needs!

Shout out to Joey for kind courteous and efficient service! He was here on time completed the…read moreservice we needed with excellence and even took time to pet our dogs!

Shane served my system today. I have had the waterproofing done in the basement for 5 years now. It…read morehas held up great and the services include changing the dehumidifier filter and verifying the sump pumps work. The sump has 3 pumps inside it. A low pump, a higher pump if that first pump fails or cant keep up. And then a higher battery backup pump. I feel great knowing that my basement will stay dry no matter what. Shane did a great job today and even called to see if he could come a few minutes early. Its money spent but insurance that my basement stays perfectly healthy.

I have no hesitation recommending Rick Pauly and his crew to friends looking to do home…read moreimprovement. It's tough to find a reliable, honest contractor in a new town, and my wife and I got really lucky when our realtor recommended Evergreen. The work has always been on time and on budget. Rick's a straight shooter and doesn't try to squeeze you for money. Great experience every time.

I've been attempting to get quotes/information for about a month now- Rick/Evergreen Home…read moreImprovement is very unresponsive... I've emailed and called multiple times, but I've only received radio-silence from his end. On 8/10, I emailed my initial request(s). I decided to call 8/23/18 when I didn't hear anything back. He did answer his call (!) but he wanted to review my email/look over my inspection of my home. On 8/24/18 I emailed him a copy of the inspection- to which he again didn't reply... So, as a final attempt, I called 9/10 to follow up about my emails, and he said he has been too busy to answer calls and emails (due to a storm that happened over that weekend- 9/7-9/10... which it is understandable that he was busy due to flooding in homes from the weather, however I had been trying to contact for 3 weeks...) Any way, during that phone conversation he requested that I AGAIN forward him the inspection via email (which I did that same day), and he assured me he would return my call by lunch time 9/11/18. Guess what- no call or email! This operation doesn't seem very professional, or reliable... Can't speak on the actual work that they do, as I never got to experience that aspect of this business. Update: 2 days after posting this review, I received the email response I had been waiting for. I'm not sure if my review was viewed prior to the response or not- but the email said "I reviewed your inspection and our current schedule of job. We are not interested in bidding you crawl repairs at this time." & they suggested other possible businesses. I appreciate the response at least- but overall, still very disappointed with the experience as a whole. 2 other businesses I contacted earlier in the week responded immediately and I've got in person consultations scheduled.. Stinks I waited a month just for this response, but at least its now moving forward with someone.

2 man crew was excellent punctual and meticulous. Communication with offices not good, always…read moreautomated, some called back. Prices very high, but not much variety to look elsewhere. Most irritating thing was virtually no discounts, seniors, veterans etc. and they won't budge an inch. Pretty stingy, considering the high price. If I could have found anybody else, probably would have.

Had a rough start but once we got Radal involved it was finished in a day. Took about a month for…read morewhat I expected to be done in a week tops but Austin stuck with it and it was done professionally. Be clear eyed about your expectations. I was super frustrated for a moment but Austin stuck with it and helped me a lot. The system was a little mixed up about the status and I think that contributed to the confusion.