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    Potters Ace Home Center

    3.5 (2 reviews)
    ModerateHardware Stores
    Closed • Closed

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    Lowe's Home Improvement

    Lowe's Home Improvement

    1.6(36 reviews)
    3.6 mi

    we were here for a curbside pick up, supposed to be fast and convenient. They're doing…read moreconstruction. We asked one associate outside where we go. He said stay right there. We checked in on our phones and we asked another associate he said pick up is on the other side of the store we were already there for about 20 minutes once the person came to our truck. She said well we've been looking all over for you.. You are in the wrong spot to pick up your items. She was very argumentative and combative and didn't apologize for our delay very rude and condescending actually had a smirk on her face. Her name was Mary Jane not the best customer service that you expect from a company like Lowe's never doing that again it is not convenient at all.

    I cannot detail the number of issues I have had at the store and with the management over the past…read morefive and a half years since I moved to this area. Lies, rip-offs, poor service, horrible horrible treatment when purchases have issues. Nobody cares, there are very few people in the store who actually care about the customer. Most of those don't last very long they get tired of being run to by everybody and eventually leave for a better job. I think they get worked to death. I learned after a couple of years of dealing with their horrendous treatment that the Home Depot in Lebanon delivers to where I live. They have a 1 hour delivery zone and I live 45 minutes away. Guess where I get most of my stuff now? Guess how it gets to me? Guess how many times I have things missing or damaged or the wrong item? Yep you got it they are heads and shoulders above any service that Lowe's provides. I plan my trips accordingly when I need to physically go and get things so that I can do it in Lebanon and not here. Very shortly, I won't have to drive that far because the new Home Depot in this town should be up and running in the next year. Hallelujah, no more captive audience. Let's see how quickly this Lowe's goes from being number one in sales to the bottom of the list. I have a feeling it's going to be a rapid fall.

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    Builders FirstSource - Modern home interior with a white sliding barn door on black hardware and a glass panel door opening into a dining room with ...

    Builders FirstSource

    1.0(2 reviews)
    4.1 mi

    The windows for my house were purchased with Pro-Build. The windows came with a warranty so 5…read moreyears after the purchase one of our windows started to fog between the panes. I called Pro-Build and was given the phone number of who to contact--that was February 2020. After many calls none of which were returned the window was finally ordered in April 2020. Due to COVID the manufacturer was behind so the window didn't arrive until August only to find out they ordered the wrong size. Here we go again still waiting for the replacement window. After many more calls was told the window arrived in November 2020. Mike told me he would get with his installer and let me know when they could install it. I never hear from him again until I call from a different phone number in January 2021. He says again the window is in and he would let me know when they could install it. Again no call back for over a week until I follow up again this time having to call Pro-Build directly to get ahold of Mike because he will not answer his phone or return calls. Fingers crossed that the window gets installed today 1/13/2021 almost 1 full year after my first call.

    We ordered $6000.00 of custom made windows from Pro-build. A diagram was given to them, describing…read morethe exact specifications. We were told they would be ready in two weeks. It took them 4 weeks to complete the order. When they finally delivered the windows, all of them were built WRONG! We asked for a refund and was denied. We have used this company for years. They will never receive another dollar from us, and we do a lot of building. We will also tell all of our friends about the disgraceful service and products made by this company. We know many others in the construction business and their actions in this matter will surely affect their business in negative manner. Their actions were unprofessional to say the least. They didn't deserve the one star rating that I had to give them to post this.

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    Builders FirstSource - Bright sitting area with two wooden accent chairs featuring woven backs and colorful patterned pillows, positioned in front o...

    Bright sitting area with two wooden accent chairs featuring woven backs and colorful patterned pillows, positioned in front o...

    Builders FirstSource - Modern kitchen interior featuring a wood and glass exterior door with geometric grid design...

    Modern kitchen interior featuring a wood and glass exterior door with geometric grid design...

    Builders FirstSource - Two Builders FirstSource team members hold hard hats while reviewing construction plans on a tablet...

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    Two Builders FirstSource team members hold hard hats while reviewing construction plans on a tablet...

    Potters Ace Home Center - hardware - Updated September 2026

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