I can't say enough good things about this location. All staff is polite and work very hard for…read moretheir customers. Although I've shopped in many of the departments I visit the gun department the most. Charlie and Ronnie always make me laugh and have gone above and beyond for myself and with others. I have purchased ALL my weapons and materials at Potters. They have the best selection I've seen and there are always customers there. The majority of my hardware needs have always been in stock or they call me when the get the product in stock.

I made an eBay purchase from these clowns and talk about rude and threatening. Poor communication,…read moredamaged product and super rude. I had to contact eBay for resolution of the issue. I would avoid these people at all costs including walking 100 miles to pay twice as much.

My boyfriend bought a Mr. Buddy heater for me from King's Hardware. They shipped it to me in the…read moremanufacturer's box without any additional packing. Needless to say, it arrived broken. When he called to enquire about an exchange, he was simply given the phone number of the manufacturer and told that they take no responsibility for damage during shipping. Considering that they made no effort whatsoever to ship it safely, it seems that their policy is to take your money, slap a label on the box and leave it to luck if you get what you ordered in working condition. And if not, well, you're on your own. All this despite their e-bay ad clearly stating that they take returns. I don't know how they handle their merchandise in-store but if you're considering having something shipped, I'd recommend finding a more responsible company to work with.

Super helpful staff. Great choices. Had everything I needed. New to the area and glad there is a…read morequality hardware store nearby.

This is a super review for one of the employees at Potters Ace Hardware…read moreCrossville (Fairfield Glade) , TN 38571. I unknowingly dropped a large check at this store. This amazing employee, Beth Volzone, found the check and went above and beyond to track me down to return the check. She searched for me on Facebook and Next Door. No luck. She even called the bank. Again, no luck. So, she locked the check in their safe until she could locate me. Finally, she located the person who wrote me the check by searching ND for her name. That person called me and I went to Ace to get the check. The effort that Beth put forth to help me speaks volumes about the caring attitude she has. Thanks Beth. I hope you get a pay raise. You are the kind of employee that deserves one. -Sue Paetznick

I bought a Traeger today and it was a great experience. The owner is very friendly, knowledgeable…read moreand helpful. I will recommend them to everyone.

Great place! ProTrade Hardware. First time in this place! They are a stocking dealer for the Big…read moreGreen Egg, Trager and Blackstone. Just picked up some accessory tables for my Mini Max! Cheaper than Amazon and it was instock. Best customer service ever, light years ahead of the big box hardware stores! Support local business! @biggreenegg #biggreenegglife #biggreeneggdealer #biggreeneggspmerset

For me, there's something magical about an old-fashioned hardware store, crowded with bins and…read moreshelves filled with a tantalizing variety of useful objects and whats-its, and staffed by people who seem to know where everything is and what it's all for. Downtown Hardware lacks the wood floors and high ceilings that I remember from the hardware stores of my childhood, but it fills the bill with its inventory and its staff. Best of all, it's efficient. When I need something specific, I can walk into the store, tell the young staff what I need, and be out the door with my purchase in roughly the same time it would take me to park my car at that big-box home improvement store that often doesn't even stock whatever it is I was looking for. Yes, I'm a fan, and I hope that Downtown Hardware stays in business forever.

Horrible customer service. They wasted two months of my time. Had my portable generator for 2…read moremonths . Every time I called, I was told they were checking this issue or that issue. I was told that a new carb kit had been installed and that they were going to have to order other parts. I finally picked it up yesterday after receiving no updates. I took it to J&J Small Engine in Clinton, Tn. He fixed the problem in one day. He told me that no new parts had been installed on my generator, as I was told. If you need small engine work, call John at J&J. 865-457-4159 I would put a zero rating if that was an option.