Had damaged good delivered multiple times. the delivery team and customer service were extremely difficult to navigate.

Never again. Still waiting for this company to come through with the product, after they've taken my money months ago. Going on FIVE months now and customer service tells me 'I should be happy because some people have been waiting since May'. I can't even unpack my things because they've been promising all our bookshelves and hutch since the last week of December. It's infuriating dealing with this company. I recommend you order from anywhere but here. Pottery Barn in Canada is terrible. read more

I ordered a Christmas Stocking for my wife on Nov 18th. I emailed customer service for an update on Dec 9th and again on the 12th, not a single reply. I called them today to discover that my parcel should arrive on December 28th just in time for...Christmas in 2021. I appreciate the challenges of Christmas but not even a reply on the customer service email? Terrible experience. read more

HAHAHA! Sorry about that. Whenever I think of going into Pottery Barn, I always laugh to myself because of how completely awkward and uncomfortable I feel every single time I go into this place. Seriously. This place has such beautiful, unique, interesting home decor ideas it almost intimidates me going inside. I would love to purchase the entire store though. I love the furniture they have, and the lights, and the weird little bowls of odd shapes and sizes. I love the smell inside the place; an oakish, antiqued aroma. I love that everything seems like something I need immediately but have never brought myself to purchase anything. Why, you may ask? Well, to be quite frank, it's too damn expensive! Remember those cute bowls I talked about earlier? Yeah, too much money. I can't really bring myself to spend such ridiculous amounts on things that I could be able to get at Wal-Mart for less. If I had the money to spend in a place like this, I would go nuts! Once I win the lottery I'll have a Pottery Barn-themed house! Until then, I'll keep dreaming about it. read more

Pottery Barn - *photo credit flickr.com - Furniture Stores Near Me - Calgary, Alberta

I'll be honest, I've walked into Pottery Barn a number of times. Keeping to the honesty theme, I've never actually purchased anything from here. Why you ask? Because EVERYTHING is SO ridiculously expensive. The prices at Pottery Barn are right up there in ridiculousness with Restoration Hardware, Crate & Barrel and Williams-Sonoma. Yes, the stuff at Pottery Barn is BEAAAUUUUTIFUL, but I would expect it to be considering the price tags that come attached to each item. Side pillows are a miniature fortune, not to mention the actual sofas themselves! The home decor pieces, the furniture and every single item on display is striking, but you couldn't pay ME to pay the asking price. When I think of Pottery Barn, I think of window shopping, because just looking is as far as I'll ever go in this store. read more

My husband and I have entered Pottery Barn many times because we love many of the items in there, but not once has someone greeted us and today was no exception. This drives me absolutely insane - I think it's partly because we're young and probably look like we can't afford to purchase anything there when in fact we've gone to furniture places and paid MORE for the exact same product but received better service. Staff, it would go a long way to at least say hi and let people know you are there to help. Until then, we will keep buying elsewhere. At least we get good ideas there. read more

Popped in to grab some items with a friend in the post christmas sales. I started fooling around with things until I realize how freaking expensive everything is. Everything is beautiful but mostly useless and costs an arm and a leg. Seriously? a hundred and fifty for a basic picture frame? Guh. The things are beautiful but not really unique, and if I'm paying through the nose I'd prefer to go to the design district on 11th and pick up some dutch designer oddities. Maybe I'm not made for pottery barn. Maybe it's not made for me. It's pretty but so far from being a decent investment. Maybe when I get married.... read more

I parked in front of the Pottery Barn and in order to get to the Chinook mall I used the PB entrance. I haven't been in this store for years and I remember people raving over it in the early 90s. I took my time to look around at their wares and I automatically noticed a draping area as you walk in from the outside door. Here you can choose the colour and texture of your fabric, to match your bedcovers and carpets and wall paint color. There were many customers in their 50s and older in here and they were taking their time to really get their shop on. The color palette is fairly standard and in my opinion again more for a shall I say a more conservative crowd. I quickly realised the textures, the style of furniture, it just isn't my decor taste. The sales staff was friendly enough however but when I took a closer look at the prices, I knew it was time to bounce. Imagine 100 dollars or more for a small picture frame, I mean I can buy a TV stand for that amount of money at IKEA. This store definitely is for some people, it just ain't for me, if I wanted to spend a lot of money I would rather buy a unique item made by an artist, or something vintage yet classy. PB still had huge selections in classic luxurious styles but it is stuff I have already seen here before. read more

I absolutely love Pottery Barn and their furnishings... I have several of their pieces and rugs. They are really popular in the SF Bay Area. They are expensive, though... so what I miss is finding the replica Pottery Barn like furnishings here in Calgary like in the bay area. I usually luck out and get their floor samples in great condition for 1/2 the price. They also resell well when I get tired of it, but that rarely happens. Now being in Calgary, I am bummed that most of the PB stuff is at least $500.00 more and I can't get some things shipped here! read more

I would love to be able to give Pottery Barn 5 stars because I Iove the style and think the store is decorated beautifully with a nice vibe to walk through. That said, they don't do a great job in sales. I think it'd because they must be commission based. I've purchased at least 20+ items in the past year yet they have no customer records or offer very little to help and guide me. I feel that they are looking for a quick sale versus consultative in finding me the right items. Whenever I've called to place an order, it's somewhat chaotic - there are times where I'm calling back to follow up. Begging to take my money. I think there are opportunities to make this location great.. Hopefully they can improve. read more

Something nice to stroll through, very home comffy material but not the prices...even with their current sales of 20-40% off. Funny they have a sign that says they can ship anywhere in Canada, well, you're paying for it lol. Located ground level facing Macleod, close to the main entrance. read more

Their prices - in this age of on-line options you'd think they'd try to meet us half way. It's ridiculous - who buys this stuff? So many other stores, as I'm a antique hunter, and the quality would be the same - solid wood, rope, etc. but at a far more reasonable price - wtf are they on? And then on top of that there's a huge delivery cost - because why you can't stock your store so I can pick up the item? What a rip - off!!!!! read more

Pottery Barn offers trash products for what you pay, I have been waiting 2 months for a replacement chandelier after they sent me a broken product. I sent multiple emails trying to figure it out to the point where they just stopped emailing me. I than called customer service and "everything was figured out" and I will get a replacement light sent to me, so I waited 3 weeks. Still nothing, so I called back and I was told oh the other person didn't set that up right. I than waited 2 weeks.... still nothing again for a replacement, this time I was given a different excuse as to why I didn't get it, ohh you had to send back the old one first.... sorry what? I was never told this and now I'm just supposed to not have a light fixture in my home cause you are incompetent? Ridiculous. I asked to talk to a manager and waited on hold for 20 mins and than was accidentally hung up on, I called back and waited on hold for a manager again for 30 mins, the rep came back to the phone and told me the managers are really busy and the rep hasn't heard back from them..... no surprise! You must get a lot of calls about you awful products and service, I was then promised I would get a call back within 3 days.... still nothing. This company is completely useless, doesn't stand behind their products and I will absolutely never do business with them again. read more

I love all of the things in this store, but the service is just awful. I think the ladies who work there are just stunned when someone wants to actually buy something - they turn into bumbling idiots. read more

I purchased some beautiful furniture at Pottery Barn. There were some significant delivery issues and Charlene, the store manager, took care of me and my concerns in a professional, caring manner. She made all the difference. I will definitely shop there again. read more

Lots of ordering problems, late shipment, rude (subcontracted) delivery people, merchandise not as described. I know Pottery Barn is a great company having dealt with them in other cities but be careful when dealing with the Calgary location. Sales people will promise you anything to make a sale but read the fine print and ask lots of questions especially about setup and delivery then get it in writing. It's not always as promised. They are a newer location and clearly have some growing pains. I got a quick refund so I bumped the rating up a star but really 2 stars might have been more appropriate. read more

I ordered a bathroom mirror, dealing with the people on the phone was painful. I had to phone the Vancouver store because the lady at the Chinook location told me I could only order the mirror online and pay the ridiculous shipping fee. Vancouver found me one. The mirror came within two weeks but didn't fit. I phoned to exchange it for a different size which wasn't bad but then waited almost two months for the second mirror. I've had to call so many times to find out where the mirror was, even the delivery company had the wrong address. I agree with people that alot of it is overpriced and the customer service is spotty. Some people are awesome but a majority of them probably just work there for the discount. read more

Don't order any large items from them. I ordered two chairs two months ago and I am still waiting. Sales person told me 4-6 weeks. They are unable to locate any items once they have been shipped. It's unbelievable. read more

Frustrating using their online as well as store order system. I wanted to order a bench online, couldn't, then tried at the store, couldn't. Their solution, maybe I could ship it to a U.S. address and drive down to pick it up. We also wanted to order the wall organizing system. They didn't have it in stock. Tried online not in stock. Ordered curtains, delivery time 2 to 3 weeks. It's four weeks now. When I call to see if it's in I always get the run around, I've waited on hold for 6 minutes, been forgotten, or been passed to a sales person who is busy with someone else. When I did call back they can't look it up but have to go find paper copies to see if it's come in. Really? The products are expensive and I expect better service. The store personnel are not knowledgeable about the process involved in running the store. Their computer system seems inadequate it's always going down, or slow at least when I'm there. read more

The items at the store are trendy and attractive but be careful, especially if buying a floor model or clearance item. My wife and I made the mistake of purchasing a bed and mattress off the sales floor at the Chinook Centre store. The sales person was eager to sell us a matching headboard which she assured us was designed to fit the bed. It was expensive but we took the plunge in order to have something that would be a good fit. We also paid $170 for local delivery and set up. Again, expensive but we were told the delivery crew would set the bed up with the proper hardware to attach the headboard to the bed. When the crew arrived we were told they could not attach the headboard as it would involve drilling holes in the bed frame. They offered to refer us to someone not affiliated with PB who could do this for an additional fee. I told the crew that I thought the $170 delivery fee included assembly. They didn't have a response except to contradict the sales person by telling us the headboard was not specifically designed to fit the bed frame. We also noticed the mattress was shop soiled, something we unfortunately did not notice in the store. The bed and mattress were floor models and a final sale with no return. Our fault for buying on impulse, so we will have to live with the mistake. The headboard however was a regularly priced item which we intend to return. I question whether the sales staff have good enough knowledge of their products. We believe we we're mislead about the compatibility of the very expensive headboard as well as what to expect with delivery and set up. All in all, a very disappointing experience and I doubt we will do further business with this retailer. read more

Talk about snotty employees. I have been a loyal customer to Pottery Barn for years and everytime I enter the location in chinook mall I never get a hello. I bought a collection back in jan and had to back order the mugs - never got them. Every week I called to see if they had them, I was responded to with "no but we have your slip" come march I finally went in to the store and found out they had my mugs but they werent for me. After a conversation with the manager it turns out they lost my order slip, I was once again promised by the manager this time that I would have them the next week and she would call to let me know when they are in - two weeks later nothing. So frustrated I drove up to Edmonton;s location and it was fantastic the staff were so friendly and they had my mugs. Apparently the manager needs to take some lessons in customer service read more

Pottery Barn is definitely geared toward the more conservative crowd - however they do construct very sound and classic furniture. When we moved into our new house a year ago we bought our bed from there . . . it's heavy and gorgeous rustic wood with clean lines. From there we continued to stop by once or twice a month. Since then we bought a media centre, end table, two love-seats, coffee table and rug plus some home decor stuff. I still have my eye on a few more pieces. We have never paid full price for anything in the store! We even got our coffee table and media centre as brand new but for clearance floor model prices!!! We get lots of compliments on our home and furniture. We buy what we love and make it work in our home. As far as service . . . there are a couple of older gentlemen in the store that are fabulous to deal with. I actually find myself seeking out the retirement age people who work there . . . they are patient, get to know what you like and incredibly helpful in finding deals. When you are paying that much for things that you will have in your home, you want to take the time to ensure it's what you really love. The young people aren't super helpful and some of the middle aged women are a bit snotty and don't want to deal with you if you aren't for sure going to buy something expensive - but we have been in there enough now that we know who to ask for :) read more