After researching this animal hospital through various media outlets, I felt confident that I would experience a very good service.
We'll I was wrong and on many accounts. Before I mention them, I will gladly give a shout out to the front office staff for their pleasant and professional behavior.
I brought my pet, a small dog to have her examined and evaluated as it had been sometime she had been assessed by a veterinarian.
Things went well until I was placed into an exam room. A young lady entered the room. She did not introduce herself, so I asked who she was and if she was the doctor. She replied she was the Veterinarian Assistant. It became immediately apparent that there existed a language barrier at both ends, meaning, I had great difficulty understanding her English and I felt she did not grasp my conversation. No doubt, this impeded the opportunity for me to clearly cover with her my concerns with my pet and it was obvious she was restricted in her ability to verbally communicate.
After she left, the doctor entered the examination room shortly thereafter. She did introduce herself and went about asking the appropriate questions as to the reason for my visit. She performed an overall examination and recommended the trial of medication to treat the gastrointestinal issues of my pet. This took all of 5 minutes. She recommended that she attempt to obtain a stool sample with a Rectal examination. Unfortunately, I agreed as the exam was unsuccessful, and a stool sample was recommended. I regret I put my pet through this unnecessary Retal exam when it was certainly painless to gather the needed medical information via a stool sample.
Thereafter, the veterinarian assistant returned to the exam room and told me the Rectal examination was not successful and a stool sample would be necessary. She affirmed that medication would be provided to treat the diagnosed issue.
The doctor did not return to the exam room to discuss the outcome with me nor field any of my questions, which I indeed did have.
Instead, upon checking out and paying my bill, I was told medication was being provided. I asked for the name of the medication and upon learning of it, declined to allow my pet to take it based upon the potential side effects of the medication.
I hope I am coming across as a whiner or as someone who is overacting.
Please keep in mind that I was a new customer to this clinic and that a "Comprehensive" evaluation was described as the service provided that day.
Seriously!! There was nothing "Comprehensive" about the examination. I have worked in the medical field for over 50 years, managing physician practices, and clearly understand what represents a Comprehensive evaluation. This was not. I also understand how important it is to establish a physician patient relationship to create a level of comfort and confidence. In this case, the effort to establish a relationship with me, the customer, was less than optimal.
Certainly, the staff, including the veterinarian, knew this was my first visit to their clinic and perhaps they could go a little bit above and beyond their level of attention and service to demonstrate they are as good or better than the ratings on Yelp.
To say the least, I am disappointed with the service product provided by the medical staff. Maybe they simply were having a bad day!
Regardless, I do not intend on returning to this clinic and cannot, in good conscience, recommend this clinic to anyone else. Just going through the motions is not good enough. read more