The care received here has been fine. But the documentation and record keeping is not . Yesterday…read moreAn Amazon driver claimed that one of our dogs scratched or bit him in the leg, and sent a photo of a reddened area. Of note, we have 3 dogs total, two were rescues from difficult situations. The driver and Amazon requested updated vaccine records. Unfortunately, the dog who did this was a rescue with minimal info and outdated rabies vaccine record provided. We took him directly to Animal Medical Hospital of Poway for evaluation and care. No updated vaccines were given, nor do I remember any reminder of vaccines due. We are in a difficult position with liability. One other of our dogs, also a rescue, has no info on vaccines either. I depend on our teamwork with our vet to ensure all vaccines and orders are up to date. I will be seeking another vet to provide care in the future.

The staffs and the vets are very kind, caring and honest. Their goal isn't to make…read moreMoney out of you and don't do surgery on your pet if it's not necessary or not safe for your pet. They also examine your pet infront of you in the examination room then making you sit out in the lobby and taking your pet inside like some other places do. I trust this place and Would highly recommend to others.

I'm sorry to say this is the second time ( in 20 years ) we've had to bring a cat here to be put…read moredown, but they were very good and compassionate about it. We drove there at 1am in the rain and had high hopes she would pull through, but the X-ray showed a terminal issue and the outcome was inevitable. We appreciate the compassion and professionalism of the staff, especially so late at night. Would highly recommend. My only complaints: 1) No airflow in the two rooms off to the side. Not so bad if you're only in there for 15 min but after an hour, you have to open the door just to breathe. 2) The TV in the lobby is too loud. The people working the counter can hear YOU through the glass partition, but are not aware that your ears are competing with the TV just to hear what they're saying back at you. Another customer came in just after us with a dog whose eye had popped out of the socket. :-( They also had difficulty hearing anything from the counter staff thanks to that TV. Maybe a nice, quiet video loop of relaxing/calming scenery, flowing water, etc.? I can't hear over David Attenborough's voice and that's saying a lot since he's a fairly soft-spoken guy.

This is the worst animal hospital we have ever been to. We…read morearrived around 10:00 PM with our dog, Peanut, who had been having bloody diarrhea all night and vomiting blood. When the staff spoke with us, his response was dismissive and showed no compassion. He even asked if bloody diarrhea was our only concern, despite us clearly explaining how serious her symptoms were. When I described Peanut's symptoms to the front desk staff, she immediately tried to assume it was a seizure, even though that was never part of her symptoms. After 45 minutes of waiting, the staff told us the doctor was ready and asked us to hand over Peanut. We were confused as to why we couldn't be present for the initial exam, but we complied. Another 30 minutes passed, and when we asked for an update, we were told the doctor was with another patient and Peanut was "next." Then Peanut vomited blood again, so she was taken back immediately and again we were told she was next. We waited another hour, and by this time it was 12:30 AM with still no care provided. At that point, we were frustrated and concerned for her safety, so we decided to leave and find another urgent care. We found WAG Animal ER, only 8 minutes away, with the same $100 exam fee and no wait. The difference was night and day. The staff there was kind, compassionate, and professional. Peanut was seen by a doctor within 5 minutes. And the Dr even called us 3 days later to check on her status.

Came here for another check up for our dog who is a type I diabetic. They checked his blood sugar…read morequickly and a prescribed blood sugar monitoring device. Our awesome vet and staff are super nice and caring. They truly love animals and do whatever they can to keep pets happy and healthy. We love coming here. They have helped to keep our dog healthy for the past 15 years. The animal clinic is top notch with high level of care.

The Vets are very nice and professional. The front desk…read morestaff are very cold and disappointing.

I can't say enough good things about Poway Animal Hospital. All of the vets are truly top notch…read moreknowledgeable, patient, and great at explaining things. I never feel rushed and they always take the time to answer my questions. The staff is just as wonderful, kind organized, and so gentle with my cats. It's such a relief to have a team I completely trust with my fur babies. Highly recommend!

Warning: "Free exam" trap. I brought my cat in for a free exam offer to check a tail-biting issue…read more The vet spent quite a bit of time looking for fleas until she found one sitting right on top of my cat's fur. She then recommended Revolution flea treatment for a whopping ~$180 for 6 tubes, ~$76 for amoxicillin, ~$80 for Prednisolone, $89 just to shave a tiny part of his tail and clean it, plus a $12 waste disposal fee. Total estimate was around $430-$450. When the vet assistant showed me the screen with all the $$$, my jaw dropped. Of course, I declined the medications and politely asked for written prescriptions so I could get them somewhere else. Dr. Oba prescribed Prednisolone tablets, which turned out to be difficult and very expensive to find. Costco quoted me $379, CVS $136, and Walmart $247. Chewy was the cheapest, but I would have to mail them the written prescription and then wait for it to ship, which could take a week or more. I called and asked if Dr. Oba could switch it to the more affordable Prednisone after several pharmacies and veterinary providers suggested I ask whether it could be substituted. She refused. I had already provided the clinic with my cat's recent lab results before the exam, so she had his medical information. He just started feeling itchy and biting his tail about a month ago and his primary vet doesn't have available appt till end of August. At that point, it honestly felt like Dr. Oba was giving me a hard time because I declined their $430-$450 estimate and chose to get the medications elsewhere. And $180 for Revolution? Come on. Most cat owners know what flea treatments normally cost. What makes me sad is that we bring our animals to a veterinarian because we trust them. We're worried about our pets, and we expect someone who chose this profession to help us care for them, not to pressure us into paying whatever price is put in front of us. I left feeling like money mattered more than helping my cat. That's what bothered me most. I wasn't looking for free treatment. I was willing to pay for $101 ($89+12) for shaving his tail. I just affordable options so I could continue treating him. We go to the vet because we love our pets and trust them to help. Leaving there feeling like my worry for my cat was just a way for them to make a quick buck was really sad and disappointing.

Dr Ko has provided fantastic care for our dog, Bailey. Extremely competent and caring staff…read more Kayla and Nik always go above and beyond to insure that she is comfortable.

We've had nothing but positive experiences with RB Vet Clinic, and we have visited many different…read morepractices before choosing them. We appreciate both Dr. Ko's and Dr. Menghani's kindness when caring for our cats. Both are very thorough and knowledgeable. The office staff and vet techs are sweet and gentle and Dr. Menghani always personally phones to follow up with care and to see if we have questions.

What an incredible vet hospital! The staff was so helpful and compassionate with my sick kitty,…read moreCricket. A special shout out to Dr. Anderson. He was so gentle and caring with Cricket. He explained all the options for her treatment. The next day he emailed me a 4 page document on Idiopathic Cystitis in Cats, which will be a very good reference for me if the problem occurs again.

Dr Anderson + his team (namely Linda, Savanna, Dr Roberto) took great care of our furbaby & pretty…read moremuch saved her life. We greatly appreciate Dr Roberto, Linda & Savanna for their kind demeanor during this time as well as Dr Anderson's email correspondence over the weekend as her surgery took place on a Friday.

Barnaby says, "Thank you, Dr. Rollason with helping me out with my cat acne!" Dr. Rollason has…read morealways been amazing with our two cats, and all the staff from reception to the techs have always been helpful and friendly. Last month, we were prescribed some ointment for acne on Barnaby's lips, and with a month of treatment, everything is looking so much better. Purr-fection. Thank you Best Friends!

I have already left them a bad review for other issues. I just noticed something that MUST be…read moreaddressed. My dog saw them in March 2022 for an ear infection. They sold us some ear cleaner. I am looking at the bottle and it expired in 2021!!!!!!! What on earth! I am reporting this place for this! So not only do they lie in their medical records, they are selling expired products & medications!!!!!

Dr. Sondhi and his entire team are truly exceptional--the best veterinary care you'll find in the…read moreNorth County San Diego area. Dr. Sondhi has an incredible bedside manner with pets and a thoughtful, strategic and well informed approach to care. He takes the time to look at the full picture and guide you with clarity and confidence, which means so much as a pet parent. We had a sudden medical emergency with our dog Winnie a couple of weeks ago, and the team got us in immediately. A special thank you to Dr Sondhi and to Dr Rose and Vet Tech Natalia who acted quickly, cared for Winnie with such gentleness, and brought a sense of reassurance during a really scary moment. We will never forget that. Their new office is beautiful, modern, and equipped with top-notch amenities. The front desk team is also so kind and welcoming--it makes every visit feel a little easier. We feel very lucky to have found this team--highly recommend them to any pet parent looking for top notch vet care in the area.

I've brought both of my dogs here for various procedures and they have been fair with their…read morepricing. Techs and doctors are nice.