Truly SERVICE in every sense of the word. These folks know their products well and want satisfied…read morecustomers. After having purchased my tile at Madison, I didn't bother to shop around for price on a rug pad. Having just spent 10G on hardwood install, a proper pad was necessary under my wool oriental carpet. Can't ruin new hardwood! The store was incredibly busy mid-afternoon. I waited patiently and was rewarded with great pricing on the perfect product. I will never shop anywhere else!

Madison Floor in Tonawanda did an excellent job installing my new kitchen floor. They arrived when…read morescheduled and completed the work in the time they estimated. The installers Joe and Chuck were true craftsmen. Thanks Madison for a job well done. Bravo.

We had J&L Flooring handle several projects in our home over the years, including flooring for our…read moreliving room, hallway, upstairs bathroom, and downstairs bathroom. They also supplied the subway tile for both bathrooms. The service was fantastic from start to finish. There was one small issue where some mortar from the tile work had been left in the backyard, and when I mentioned it to Jack, he had someone over right away to take care of it. It was cleaned up quickly with no hassle, which I really appreciated. It has now been about 6 or 7 years, and everything still looks great. The vinyl wood-look flooring upstairs has held up beautifully, even with pets running around and their scratchy little claws, and the tile still looks fantastic as well. I'm really happy with both the quality of the products and the level of service we received. I would absolutely recommend J&L Flooring to anyone looking for reliable work and flooring that lasts.

J &L Flooring was Impossible to deal with, very poor customer service. Jody , the sales rep ,…read morewas interested in only giving me her suggestions without respect for hearing mine. it was clear that she was unwilling to listen . I would not recommend them . In my opinion it is the worse customer service that I have ever encountered.. Here is a chronology of events. A little long but necessary to explain the chain of events. Several wks ago I requested J&L to provide an estimate for installation of hardwood floor to my bedroom and stairs. Jack came out . At that juncture, I requested two separate estimates as I was not certain that I could do both projects immediately. The total cost for both was approximately $11,500. I got a second estimate for the bedroom that came in $515 less than their estimate. So, i requested ,and Jody agreed , to reduce their estimate by $600 with the understanding that both projects would be completed together. I was concerned and needed assurance that the installer would install the floor in alignment to my existing floor. Jody informed me that she could not guarantee that as the hardwood distributor was now using laser and the plank could be off by 1/8 of an inch. I suggested that she call the distributor and ask them to send a sample to see what the width would be. She informed that I would have to order a box. That made no sense and I told her so. Then I inquired whether the installer could come by and offer his opinion as to whether he could do the alignment. Jody's response was that I would need to sign the contract and they would order the material before the installer could come out. That made absolutely no sense. She then stated that she would talk to the installer and get back to me. Shortly thereafter she emailed me and requested some photos to show the installer and she promised to get back to me. Four days later I had not heard from her so I emailed her. She then informed that she believed the installer could do the floor in alignment but no assurance that the alignment would be perfect. However, for $150 the installer could come out to my house and render his opinion.. I then suggested what I believed was. ' a perfect solution'. Do the stairs first. In that way, we would have a sample of the hardwood and the installer would give his opinion re.the other floor then. She immediately became defensive stating that the amount we agreed on was conditional upon both projects to be completed simultaneously and that she would have to talk to Jack. I was prepared to pay the original estimated amount for the stairs as there was only a $100 deduction offered .Later that day I received an e mail informing me that they no longer wished to proceed with the project. Ostensibly, their perception and interpretation of my questions was that I was a difficult client. Not so. I merely asked questions that any customer would ask prior to committing to a project that cost $11,500. Their attitude throughout was ' we are the experts and the customer's opinion is irrelevant ".

wow... just wow. It is truly unbelievable the quality of work these guys do. I just had them come…read morein and refinish my hardwood floors and the job was 10 star. I have two dogs and three kids. Our floors were in rough shape at the back door and the main entrance (garage door). These guys made it look like fresh newly installed hardwood. I can't believe they didn't have to replace any wood. It's smooth, perfect in every way! The people that work for this company are amazing. I've dealt with contractors before and I have never seen this level of customer service and talent. If you have the opportunity to hire them, you should book them as soon as Dennis comes out to see you.

My wood floors were almost 100 years old and had heating grates in them. I had them remove grates,…read morerepair floors, sand and refinish them. They did a fantastic job. First thing visitors comment on are how beautiful my floors look. I highly recommend this company.

They installed both main and basement flooring, right from the begining the basement was not done…read moreproperly and the same week they had to come grind the floor down and re do it in the basement.... which was still not done properly. Within months, the floor was lifting in both kitchen and basement. its been 2 yrs, the floor needs to be completly redone now... complaints were not recieved well, many excuses and eventually they came to assess and then continued to state they needed the manufacturer to come assesss- they still have not followed through

Imperial Hardwood is the best. From the moment Jurgi came and did the measuring I knew I was in…read moregood hands. The office staff kept me informed , they came before the hardwood had arrived to be sure that the plank on the stairs would match. Very professional and a great job. many thanks to all.

Price - 4 ( always want to pay as least a possible) Service…read more- 6 Products - 5 Installation - 5 We contacted Nickel City Hardwood in November 2020. We knew that we wanted a darker, beveled, 20 mil layer vinyl floor but we couldn't find the one that we loved. It took us a few weeks to finally decide on a floor that we loved. Only to find out that it was being discontinued. After searching everywhere to see if someone had enough product for us to get the job done and having no luck were heartbroken and ready to settle. A week went by and Mike (one of the owners) started to text me possible floor options. We loved this. It showed that he was looking just as much as we were. We stopped in a couple of times to view them and still no luck. However, Mike and Jennifer never made us feel like we had to make a decision right away! Never, they responded to our texts promptly and helped us brainstorm. It got to a point that Jennifer knew whether or not we would even like a sample and advised us when to come in and see the floor or not. I don't want to write a book here but I wanted everyone to know that we love our new floors. With so many options in companies, I believe that an organization needs to do something extra to make me choose them. For restaurants that usually means your food has to be amazing and so does the service. To me, it is so important and Nickle City Hardwoods was amazing. In this case, everyone has the same products so the service has to be on point. There's was, from the product selection to the customer service to the communication to the installation (crew and all) and finally the overall experience. Don't hesitate to choose Nickel City Hardwood. Skip the big box, chain stores, and head to Nickel City Hardwood. You will be beyond happy that you did!

I am completely satisfied with the quality and service I received from Nickel City Hardwood. Paul…read moreinstalled Hickory floors in two rooms downstairs, a staircase, and an upstairs hallway. He took the time to make sure everything was perfect and the result is amazing. Paul really cared about his craft. The whole experience from picking out the flooring, measuring, scheduling, and installation went smoothly. No surprises, no delays, honest communication. I would highly recommend Nickel City to family and friends. They were a pleasure to work with.