I am writing to formally express my disappointment regarding my recent experience at your CarMax…read morelocation on Cyfair with salesman Patrick Cunningham. Mr. Cunningham initially reassured me that I could trust him despite my past negative experiences with other dealerships. I was preapproved for a 2020 Kia Sorento (navy blue) with a $2,000 down payment, and after test driving, I was very excited about the purchase. However, when it came time to finalize my income details, my down payment unexpectedly increased from $2,000 to $2,800--even though I had already chosen my bank and received approval. Since I could not afford the increased amount, I agreed to consider a different option--a 2019 Kia Sorento(burgundy). Mr. Cunningham assured me that this vehicle would be ready for pickup on Friday, September 12. On that day, he asked me for my Social Security number again, which I found unusual, but I complied under the assumption it was a verification step. To my shock, my credit was run two more times that morning. This not only further lowered my credit score but also caused my down payment to increase to $4,100--more than double the original agreement. The experience left me frustrated, upset, and in tears. Instead of offering genuine solutions, I was told my only options were to provide a co-signer or to pay the additional $2,000, which I did not have. For comparison, when I later visited your Southwest Freeway location, salesman Jordan provided outstanding customer service. He worked with me to find alternatives and successfully presented my original credit application to the bank. As a result, I was approved for the 2020 Kia Sorento with the original $2,000 down payment--exactly what should have happened from the start. Instead of picking up my car now I have to wait for the car to get shipped again to a different location further away. This situation caused unnecessary stress, financial strain, and wasted time. While I am happy to have ultimately received the car I wanted, the process at the Cyfair location was unacceptable and avoidable. I hope CarMax takes this feedback seriously and ensures that customers are not subjected to repeated hard inquiries, miscommunication, and misleading information during the car-buying process. I am giving two stars since I am getting the car I wanted originally.

2.8.24 We came to sell my hubby's SUV. It was time. CarMax…read moregave us an offer online so we came in to finish up the paperwork and drop off the vehicle. The ladies were nice and friendly. It took us about an hour. It would have taken even less time if the one lady would have told the other lady we were waiting before she went home. Over all the process was easy and quick. We walked the lot while we waited. They had a lot of cars and trucks for sale. $20,000+ to $50,000 (for a used car)

Great customer service and a smooth and easy process. 10/10 would recommend them for anyone looking…read morefor a vehicle.

We purchased a Honda Odyssey from here and I can't say enough good things about this auto dealer!…read moreFadi and Tammy truly care about the integrity of their vehicles and the satisfaction of the customers. We had an issue with the tires which they were quick to address and make right. So refreshing to deal with a car sales business who operates fairly and respectfully!

Dealerships are know to be a bit dreadful due to the back and forth and long hours, but my husband…read moreand I can agree that this was not the case here! We were upfront about what we wanted and Mel our salesman did just what we asked for when speaking to his team. Cole in finances was also very entertaining! They helped us keep our toddler in good spirits, such a smooth experience and truly nothing but great service!! Would most definitely go back and hope to get the same team !

Deceptive and misleading experience…read more I purchased a 2025 Ram 1500 from Houston DCJR after clearly explaining that I needed a truck capable of towing my fully equipped commercial food trailer for my business, The Birria Queen. I relied on the dealership's recommendation when selecting the vehicle. Less than 24 hours after purchase, I hooked up my trailer and immediately discovered the truck was not adequately suited for the towing application I had specifically described during the sales process. I returned to the dealership the same day seeking a resolution. The dealership's solution was to install an air suspension system. While the modification helped level the truck, it did not resolve the underlying issue--the truck still struggled with the load of my trailer. I questioned why a brand-new truck needed modifications to perform the job I purchased it to do in the first place. Despite making my intended use clear before the sale, I was never advised that the vehicle may not be the right fit for my towing needs. The only resolution offered was for me to trade the truck, which would require me to absorb a significant financial loss. As a small business owner, I depend on my vehicle to generate income. I trusted the dealership's expertise and recommendations, and I am extremely disappointed with how this situation has been handled. I hope Houston DCJR will take accountability and work toward a fair resolution.

Can't even give it a one star due to the fraud and deception but I had to in order to leave this…read morereview . We were sold an unsafe vehicle by Enterprise Car Sales - BULGES IN THE TIRES, OIL LEAK, ETC.! We could have had a blowout on the freeway. We returned it and submitted a formal complaint--no response, no accountability. SCAMMERS! Don't buy from these fraudsters. Go to Hertz Car Sales instead. Very disappointing experience. Buyer beware.

They tried, they are nice, but too many things kept going wrong. I don't think I can return to…read moreenterprise for rentals or for sales. Its easy to forgive mistakes but I can't forget. I don't even want to go into detail so here is a non explanatory list. -car sold is not ready -rental kept -car delayed and then later canceled -new car is similar. Almost ready -rental, after 3 weeks had a issue -got the new car -rental tryna overcharge -new car battery died same day....theres more. All this took almost 30 days though. And with the car accident causing a total loss of MY car...this process was extra stress just to replace my car.

Didn't get a car. But here is what went down. Talked to Ashley. She is super sweet. Great sales…read morewoman but lies. I was int. In a 2016 ford fusion was told 1495 down. This is an "in house" so what I was told: sedan down : $1495. But when I show int on another car a 21 kia forte now the down is $3500 and payment of 290 bi weekly. I had a friend ask about the same 21 kia forte but she was offered 1495 down 380-420. Theyll get you when you come in

Never have I seen this process so easy and smooth. My cousin is hard to deal with, but Rachel…read morehandled it like a pro. From the test ride to the payment, we were out in with a 2016 Elantra in less than two hours. I highly recommend this establishment. Side note: There was a gentleman there when we got there who had trouble with a car he just paid the note on and was highly pissed. By the time we left, he was back happy and in a loaner (nice Suburban) and said his car would be ready the next day!

So...YOU'RE BUYING A CAR: If you're looking for a great sales experience that gives you honesty and…read moreintegrity, INSTEAD of that smokescreen of unnecessary bells and whistles at other dealerships just so that you can be strong-armed into purchasing something you don't need or even want, then THIS is the place! Husband and wife team Sherry and Sam are friendly and cheerful - always putting their best foot forward in making your car-shopping experience easy, and most importantly, QUICK! We've had a few family members purchase vehicles from them and have been completely satisfied. * No long waits, spending half the day at a dealership * No Salespeople hounding you * No inflated prices * Great in-house rates * In-house and bank financing

Are you looking to finance a new vehicle and you don't have great credit? Sam and Sherry are your…read morego to! I was hesitant at first because I didn't want to get turned away but she welcomed me with open arms and worked her magic. I love my new vehicle and I will definitely send any and everybody in the market for a new car to Auto Land. Thank you Sam and Sherry!!!

DO NOT DO BUSINES WITH THESE SHADE TREE SALESMEN! They kept my down payment & payments made to…read morecredit union, once all their contracts got returned... Then they sat outside my home for 3 days straight terrorizing my family/kids over a car they could not repo. They had no documents and they try scare tactics that almost got them beat down if the police had not show up! These 2 young fake salesmen act as if they want to help people with 2nd chance car deals but want to screw you and take the care back and keep all the money put down and paid on it! They are low life scum who make a living on doing this to people. Now, I have to go file a case at civil court just to get all my money spent back on a car they sold me! Also have to fight a Felony Case on theft lol... I have a clean record in Houston but these dirty salesmen reach to new lows to take back a car and keep all the money! I have all documents & text messages to prove my point and I will gladly share my store to the newspapers, tv stations, etc..... Pissed in Spring, TX

From the owner: Here at CARS 4 U, we strive to find the car for you! We…read morehelp you rebuild your credit!

**Avoid AutoSavvy Houston at All Costs!**…read more My experience with AutoSavvy Houston has been nothing short of a nightmare. I purchased a Chevy Silverado 1500 from them in April 2024, hoping to save a bit of money, but it has turned into an absolute cash pit. If you're considering buying from this dealership, I strongly advise you to run in the opposite direction. From the very start, issues began to pile up. Within just a few days, the passenger side rearview mirror's motor stopped working, leaving me unable to adjust it. Simultaneously, the interior plugs in the truck stopped working. I tried to remain optimistic, but things only got worse. About a month later, I returned home from a grocery run only to discover that the passenger side front fender was barely hanging on. It turned out the fender had been "secured" with glue, which had completely failed. Then, just a few months later and only 5,000 miles into ownership, the transmission failed. Despite purchasing the highest level of vehicle protection warranty, I still ended up paying over $3,000 out of pocket. Not long after the transmission ordeal, a grinding noise started coming from the back of the truck. A trip to the shop revealed that the calipers were severely burnt and needed replacement. Once again, even with the warranty, I had to shell out nearly $1,300 more. And the problems didn't stop there. One day, my tailgate got stuck in the closed position. After diagnosing it myself through YouTube tutorials, I ended up fixing it on my own and had to purchase new screws since the originals were stripped. The latest and perhaps most ridiculous incident involved the fender I mentioned earlier--the one I had to reattach myself. While driving down the highway, it flew off the truck completely. I couldn't recover it, so I went to get an estimate for a replacement. The body shop confirmed my suspicion: the fender was never installed correctly in the first place. The improper glue job has now set me back another $700. In just 10 months of ownership, I've driven the truck fewer than 10,000 miles and already spent nearly $5,000 in repairs--this is with the "best" extended warranty available. Save yourself the headache, frustration, and financial drain. **Do NOT buy from AutoSavvy Houston!**

I went into their dealership. The vehicle I was interested in had been smoked in. I told them I was…read morenot interested in the vehicle. They then asked if I was interested in any other vehicle. I told them I saw one other one. The vehicle was at another location. They told me that they could get a video walk around of the vehicle and find out if it had been smoked in and they could ship the vehicle to this location. I told them I'd like to get out the door price (OTD) on the vehicle. The sales person said they ask their sales manager for the OTD. They then came back and said that the sales manager was working on the OTD. They then said they had this warranty they wanted to go over with me. They could tell I was not interested in it and the sales person then said we could remove it but my sales manager would want you to purchase the car today. (This is on a vehicle I have not seen. Also since the last vehicle was all smoked in and dirty interior. Alarm bells and Red Flags instantly went off in my head.) I instantly told the sales person no, I said I'm walking out and if I decide to come back then I would. I then got up and walked right out of the dealership. After doing some additional research all cars have branded titles. I wish I would have done better research before even showing up there. I'm just glad I did not purchase a vehicle from them. Live and Learned. If anything this was a teaching moment for me.