great service! but the smoke was nasty I went through a nug and be careful with what you put in the grinder no smoke bugs read more

PR Farms - Head Shops Near Me - Santa Cruz, California

i went i. to purchase a vaping charger. Was not told you need a certain cord to use the charger. Went back with an hour to get the right charger. Was told rudely that all sales are final. The gal told me "we don't need your business.". The sales person was the blond gal. I will not be back and do not recommend this business. read more

They have terrible service!!!! I called ahead of time to verify if they accept med cards was told yes, drove over, then they switched up once I got there and claimed their system wasn't working and I got there within 10 minutes. Also they were overall just rude. I don't recommend this dispensary!! read more

I came into the store looking to buy a few pre rolls and Feather was a HUGE help. She gave me all the specifics on all the pre-rolls, her suggestions, and I ended up choosing 4 that she recommended and then she said I can get a 5th one for a penny which was awesome for her to acknowledge even thought I didn't no about it. She went over and beyond for me and my experience was exceptional thanks to her. I will be coming back here as my home base for my marijuana needs :) read more

PR Farms - Head Shops Near Me - Santa Cruz, California

You have great weed! And you hire cute guys. . The selection is really nice and your shop is nice. read more

Chill store with some great deals, Michael and Cristian helped answer any questions and were really easy to work with !

They had a great selection with an awesome staff. I was able to meet the manager and talk with her even further about the products and deals they have. We got hooked up after we got 5 items which was a nice surprise . Def will be heading back soon as I loved the indoor house flower read more

Very nice staff. Knowledgeable and explain everything you need to know . Went on their suggestions and am very happy with my purchase.

I've been a customer at Herbal Cruz ever since they first opened. Through out the years many dispensaries in Santa Cruz have come and go..but, with no surprise Herbal Cruz has stood its ground. Always had good product and awesome prices. I am excited about the new owners "Pacific Reserve" coming in and breathing life into the location. They're off to a great start with a wide selection of flowers,concentrates, edibles and many more. Their staff is very kind and knowledgeable. Dan is my favorite Budtender. He knows his strains and always points me to the right product whenever I need help! read more

PR Farms - Head Shops Near Me - Santa Cruz, California

Love this place !!! Now it's now new & improved with new ownership the staff the selection & the prices are the BEST !!! Those Pacific Reserve 10pack of prerolls are my favorite hands down read more

PR Farms - Head Shops Near Me - Santa Cruz, California

This place was great until 1/1/18 All legalization did is jack up the taxes for medical patients. I use marijuana for medical reasons every day. I will not be purchasing it from herbal cruz any longer. If you voted for legalizing marijuana you screwed us all. Paying $20+ for a gram is way to high. I bought an1/8 and a pack of papers and it was $70 before a tip. Sorry guys you may get more recreational customers but you lost me and I'm sure many others. What happened to helping people who don't want to take pharmaceuticals. Money hungry people taking every dime they can squeeze out of the middle class. Shame on you. Have a nice life. I'm done with you. read more

PR Farms - Head Shops Near Me - Santa Cruz, California

I have been going to Herbal Cruz for 3 years now and I think they beat the other larger dispensaries. They are devoted to customer service, have excellent prices - specials and knowledgeable about all the products they sell. I especially like Feather as she is very personable and friendly ! I will continue to be a loyal customer at Herbal Cruz ! Lora G. read more

This place has the best prices in town, hands down. They have an awesome selection of everything under the sun cannabis-related and likely something in everyone's price range. The service is usually prompt and satisfactory, and I love that you can order online and have it ready to pick up sometimes in as short as 10-20 minutes (it's pretty rare for it to take longer than that!). There is typically a very short wait time, unless you're coming around lunch time at which point it may take a while. Two times I tried going on my lunch break, both times were a lot longer wait than the normal wait. The only complaints I have are minimal.. Customer service can be hit or miss depending on who is working that day. I also don't like that they do NOT have samples open so you can see what the bud looks and smells like before buying (as most other shops do). They also do not have all of their product on their site for ordering, which is a little annoying but definitely not a dealbreaker. Otherwise, Herbal Cruz is awesome and is pretty much the only place I go to anymore for herb. Give them a go! read more

Herbal Cruz is Beyond Doubt THE Premier Holistic & Alternative Methods of Treatment Center. When You walk in the Door. There's a Friendly Receptionist who Promptly Checks you In. Within minutes the Staff Greets You and Brings You Up Stairs. Immediately, There's an Overwhelming Sensation with the Selection before You. The Staff is Relaxed and Extremely Knowledgeable. I Have Always Been So Impressed, they tell it like it is. Always Ask for Their Opinion. The Staff will Always Surprise You when Their Hit it Right on the Nose. The Staff at Herbal Cruz are Trained on Site or Bring Excellent Knowledge to the Table. Personally I would say it's the Best Shop in Town and Possibly in the Whole Area. As you can Tell, I am Writing from a bias. WHY? I HAVE NEVER BEEN MORE IMPRESSED THAN I AM WITH Herbal Cruz. Stop by and Give Them a Look. Heck do it Know!!! Tell Them Stephen A Simpson sent YA!!! Blessings Veteran Recommended. read more

It's a dive. Decent selection though. Prices are average. I would have scored them lower but the young man who helped me was great

The new management has run this place into the ground. hardly any products, prices have gone way up. This used to be the best spot in santa cruz... now the worst read more

Over the last year and a half that I have shopped exclusively at Herbal Cruz I have been disappointed a few times from their lack of service. (I'll also admit that I have had some great experiences there and the majority of employees are awesome.) There are a few isolated instances of disappointment. I find out that everybody's reward points are no longer valid. I had a lot of points that I was saving up! Not to mention it came without sufficient warning. They said that they had "signs up" around the facility. Hey guess how easily a text could've been sent out? They sure text they're sale adds all the time. Anyway, with all the competition out there, I'll be doing business elsewhere. read more

The best place in town hands down! Everyone that works here is so educated and knows the answer to all of your questions. I've been coming here since 2016, and never been disappointed. read more

I used to frequent this shop because it's nearby and the prices were comparable. It was hit and miss on the quality of the bud tenders but supporting a small biz was the plan. Since recently changing ownership, the window shades opened, the products are re arranged but the prices! They're higher than they used to be and the competition is fierce. What I last paid over $60 for plus a healthy tip would've been under $50 before the change over. I will go elsewhere. There are literally half a dozen choices very close by. No longer my community go-to place read more

I've gone to Herbal Cruz a couple times in my life before but this time was different. I had to pick up some Ruby Slippers for a friend's birthday gift and no one else in town had it but Herbal, when I got to the store it was early enough that I qualified for their daily discount. Tanja was so helpful in finding the jars of Ruby for me, even letting me pick out which ones I wanted, Then I got to get some joints for myself, it was honestly a great visit all around. I would highly suggest going to this store, they are helpful and deals/prices are great. Will be going there more often. read more

Please change your hours on apple maps. Tried to get some weed last minute with the money I could scrape together and chose this dispensary over the other ones that actually close at 10 and ended up getting no weed. read more

Mercedes was super helpful and knowledgeable about the products at this store. Will definitely come back!

Man where can I start? I love this place so much! Everyone there is so good to me and know everything I need. Tanja and Feather are the best and welcome me with open arms! They are the best! Everyone there is the best! Best and affordable prices and best quality products! Whenever I'm down I go into this place and all my problems go out the door and I have the best experience ever! The music is always a vibe in there! This will be my #1 place i always go to! I love Herbal Cruz! :) read more

Service is great, the prices are dope, but the warm staff is even better! Feather is simply the best, really helpful and extremely knowledgeable! read more

The door man Daniel was really cool, the budtender Marc hooked me up he knew exactly what I wante. real cool place, great selection with beautiful people. And I got a free joint for leaving a review. Good Times! read more

I had a very disappointing experience here... I used my medical card here before recreational use became accepted, years ago. When I went in to redeem over a thousand points of "rewards" on the last Friday of the month, my salesperson said I could not redeem my points on a "Sale" day... So I returned 6 days later to redeem my points, which I had been accumulating for months. So I returned 6 days later, only to be told " we discontinued rewards points on December 31st. I asked why my salesperson didn't mention this to me 6 days previous, when apparently, they had already decided to not honor years long customers, saying " tough luck", basically. Senior discounts also went away... Same owner, and my 2 questions: Why didn't they send out a text, stating this new policy? They send out a lot of texts featuring " special's" "customer appreciation day, free bbq texts, discount days.... The final insult, as I got in my car to leave, (my last visit) I got a text saying " you earned 37 reward points just now" ?!?!?! ( after being told they couldn't honor my points from the previous year because "the rewards software is not available anymore to process your points" Then why did this " deleted" text come through on SOME software. 2 is only for 2 really nice employees. read more

The young blonde -ish woman who told me she just started is amazing, she totally helped me out. I didn't know if I wanted to start smoking again or not and was just in for a gift. She showed me all sorts of stuff for the gift and recommended something low thc for me which I took home and haven't tried yet. Ended up getting something for the gift that they loved. But I got a really good vibe off of this place and if I still smoked heavy I would have fallen in love. Remember to bring cash or they have an atm. Irie motivations sent me here so glad they did! read more

I was in Santa Cruz visiting family and stopped by! Love that the price you see is the price you get. Plus, once you get inside the employees are incredibly helpful. read more

Super friendly staff and really affordable prices. Great vibes and good tasting product

Very unfriendly and zero customer service. A young boy sitting at the door and is not sure what to say to the clients and saying that they don't have any THC and CBD infused gummies! Wow.... read more

You guys should post your new hours on Yelp. It stated you closed at 10 pm last night, but when I got there at 9:14 it was all closed and dark. I wasted my time and gas. Thanks to Kind People for actually being open on their posted hours. read more

I've been going to Herbal Cruz for several years now and since the New Year this place SUCKS! Their already jacked up prices just went up even more, selection is down, and the overall attitude of their employees' is poor. They no longer have good discounts and the early bird discount they do have, half the time is not applied at checkout. Having to remind staff of a discount policy that is clearly posted in their store, is unprofessional and negligent. Also, I get that they are budtenders, but do they have to be THAT high? I like to be able to have a clear, somewhat coherent conversation with a store employee, not look at them struggle with cottonmouth and blazing red eyes. I believe there is a happy medium, maybe a mint and Visine? In general, unless you want to feel like you've been ripped off by your friend's older brother (when weed wasn't legal), don't shop here. When we live in a town with hundreds of shops, I'm sure you can find what you are looking for from a kinder, less expensive purveyor. read more

I've tried this place a few times over the last year or so and always had good experiences, but on my last visit I was beyond disappointed. Everything went fine until I tried the product later that evening. I am one of those who heavily relies on the expertise of the sales associates and am pretty clear and detailed in what I'm looking for. This last time I thought I was getting THC drops that I can directly take orally without mixing in any drinks, the clerk tried selling me on some drink stuff and I explained that is the one thing I can't take is anything I need in a beverage because the flavor really bothers me and basically I hate it. Later that night I go to put some drops in my mouth and omg I thought my mouth would never stop burning it was so potent and intense of a flavor, look at the package that state: use in water, tea, juice or your favorite recipe, it was cannabis infused herbal tincture not tech drops like I asked for. Basically around 30-40 bucks thrown away. I guess now I know better and will be clearer and read everything before I buy it read more

I love Herbal Cruz. They helped me pick a VERY good tincture high in CBD's low in THC for my 84 year old father. He had RA, COPD, and congestive heart failure. Prescription drugs where horrid on his body, made him loopy and he fell and broke his arm.....FAST forward 4 years after he started medicinal marijuana. He lived a mostly pain free life, breathed much easier, and was a pure delight to be around. Not at all what vicodin did to him. I am very happy that Herbal Cruz was there for him. He passed away October 7, 2015 in a much more comfortable state that ANY other pain reliever gave him. read more

I came in for some good meds on waxy Wednesday expecting a decent deal; the only deal was if you spent a hundred you could get 4 grams for a hundred plus tax. Unlike C.H.A.I's waxy Wednesday where all the concentrates are discounted 25% off, simple. I picked up some rosin and this is what really turned me off from this club. I looked at all the rosin and picked out which one looked good, Gods Gift $30 a gram, it looked like some nice shatter and very stable on display. However, when I opened up my meds at home it was butter, seeping out of the wax paper and into the envelope. Terrible consistency and not what the display looked like. I went to C.H.A.I and my needs my were satisfied; I got more potent medication for a way better price. And no tax. Also the bud tender tried to make me sound like I didn't know anything about concentrates, but in reality I think I knew more than he did because he brushed off some questions I had about the process of some of the concentrates. All in all go to C.H.A.I. not Herbal Cruz read more

PR Farms - It has decent taste, however; the display showed some stable nice looking rosin not butter. - Head Shops Near Me - Santa Cruz, California

I came here over the weekend and it was an OK experience. The first thing that really threw me off was the sign on the computer that says "Please only take 5 minutes" I take WAY longer than 5 minutes to pic out my medicine. But once I was on the dispensary floor I never felt pressured by staff to rush so that's good. I wish they had a woman on staff though. It is hard to get advice on what will work for me from someone who cannot relate to any female related symptoms. But the guys were all really nice and helpful. The medicine isn't that great. and I'm pretty sure a lot of the strains aren't what they say they are, and most of it looks like outdoor. It's cool how you can mix an eighth though. read more

Go here now. Biggest selection of flowers salves tinctures and edibles I have ever seen in California Very cool people read more

I was super stoked to try this place out.. I had looked up their online menu and I'm super into edibles and other various topical products. I brought a girlfriend with me around noon on a saturday... the empty parking lot should have been some sort of indication but we ventured into part one of the building ... no music but there was a tv blasting a show the girl was watching... weird but ok . When we do go into their "shop" we met our tender. I do not remember her name, but she had pink hair. Maybe it's me but as the only Two customers in the entire shop - I would think you would show a bit of interest in actually helping us. Instead it felt awkward and like we were bothering her . I ended up spending quite a bit of money because yes their edible section is pretty rad, but they are about 5 dollars more expensive per item than my reg shop. All in all I'd say the shop is awesome selection but there are better in Santa Cruz . And with wayyyy friendlier staff who chat it up and make the whole Transaction social and enjoyable read more

In the past I have generally really enjoyed this place, but today Caroline waited on us and I am so tired of rude people in customer service. ESPECIALLY considering it's a dispensary... does it not seem like a bit of an oxymoron for bud tenders to be so rude? You'd think they'd be more chill and actually try to get you psyched about what you're buying but she just made it uncomfortably tense. Super short with me and even snapped "NO TOUCHING" when I slightly put my hand near the jar to get a closer look because she was OF NO HELP when I was interested in something, but when my boyfriend asked about anything her voice and attitude completely changed and it was so awkward and obvious. I honestly thought it was just my perception until we walked out and he mentioned, "Wow what was that about? Why was she so rude to you?" So clearly I wasn't the only one feeling the tension. And I even complimented her shoes before we went in... Not that I'm expecting a hook up for a compliment but come on, some decent service with maybe half a smile is the least you could do. Not even worth writing a crazy long review about, but the principal remains-- she left a bad taste in our mouths, and we won't go back for a while, if ever, considering their prices are super jacked up and now I have to uncomfortably deny a specific employee if I were to get her as a tender again. That's just awkward and makes me feel bad...and I'm not the one who should be feeling bad about the interaction. Thanks but no thanks. read more

The Costco of dispensaries! They one of the largest selections of flower, edibles, prerolls, carts ive ever seen. Bud tenders are friendly and very helpful. Usually grab flower here, get stoned, then grab an acai bowl across the street! Lol read more