Best Excursion Experience - Highly Recommend Castillo Tours!…read more Our day with Castillo Tours was absolutely incredible! Huge shoutout to Captain Tito, Eli, Adrian, Mathew, and Brian--this crew went above and beyond to make our experience unforgettable. From the moment we stepped on the boat, they made sure my family and I were well taken care of. I never had an empty cup, lunch was delicious and on point, and they even took the time to teach guests the basics of snorkeling. You could tell they genuinely cared about making sure everyone was comfortable, safe, and having a great time. The boat was super clean, and the whole vibe was fun, welcoming, and relaxing. I 100% recommend anyone on vacation to try this tour--you won't regret it! And if you can, request this exact crew. I'll definitely be coming back for another round.

Amazing experience! The highlight of our vacation in Puerto Rico. The catamaran was in great shape!…read moreHowever the captain and his crew made the difference, courteous, attentive, hospitable and fun! Every single passenger had a great time! They are great ambassadors of Puerto Rican Hospitality and Castillo Tours quality of service. I highly recommend this experience!

This property is significantly overpriced for the level of service provided. It is located away…read morefrom the rain forest and we had cold water in our showers. Travelers should be cautious about the cancellation policy. I was informed that cancellations were not allowed within 30 days of the stay. The business practice here is shady and deceiving. During an attempted room upgrade, we encountered issues on Expedia. The owner advised me to cancel first and then rebook the larger room and assured me it is free. Between the cancellation at night and rebooking next morning, I was charged $475. When I requested a refund, the owner initially stated that $50 was deducted as fee by Expedia. However, Expedia later confirmed that no such fee was charged. When I raised this discrepancy, the explanation shifted to unrelated justifications, e.g. they lost another customer because of me, blah blah.

1000% EXPERIENCE OF A LIFETIME! It was definitely worth waking up early and start the 10 hour day (…read more10 hours because my group was so awesome, literally ). ROSANO and HEXON (sorry if I spelt it wrong) were a team! ROSANO had so much energy, knowledge, jokes, just full of entertainment throughout the journey!! Hexon was the best DJ because we had all types of music the whole time to set the mood literally from the moment they arrive with the shuttle until we return to the meeting spot afterwards. You're really zip lining, repelling, climbing, hiking, sliding, diving, swimming (not a strong swimmer but you MUST know how to swim), just wet, eating in the dark with candles, team support, HUGE SPIDERS, bats, ... I mean... IT WAS AN EXPERIENCE OF A LIFETIME. Really felt like I was living my best life. **You are on your own to make sure you don't fall, slip, drown, or die. They ARE there but not right next to you at all times. So you should have some experiences** Luckily, everyone in my group were amazing and supportive. Definitely made it the best experience ever. Super friendly. Makes a huge difference. Make sure you read everything in the email before you head out to pack the right things. Thank you Rosano and Hexon. HIGHLY RECOMMNED!!!!! MUST DO!!!! 1000% LIFETIME EXPERIENCE. HURRY BEFORE THEY DISCONTINUE THE TOUR.

My husband and I recently went on a tour to with Natural Wonders to El Yunque, the rain forest, in…read morePuerto Rico. Fifty people from our community went on a cruise together and we used Natural Wonders for an excursion. The tour was excellent. They easily handled a large group. We had Alicia as our tour guide. She was extremely knowledgeable about the rain forest and Puerto Rico in general. We used 2 buses and the 2nd driver was equally as knowledgeable. The tour was punctual, very comfortable conditions and the price was reasonable. I would highly recommend using their services.

Absolutely FANTASTIC!!! We were on limited time and had a custom designed tour. We wanted to…read moreexperience Old San Juan and the rain forest. Took a route from our hotel along the coast. Raul was very knowledgeable and funny. He let us explore on our schedule and pace. We just had to call him to pick us up when we were done. Would highly recommend! Another plus is he was able to pick us up at our hotel which was WAY out of town. Do a tour, you will have a blast!

Old San Juan is beautiful! The food was amazing, we had no idea what we were getting ourselves…read moreinto! There were four of us, two teenagers and one with food allergies and every place was accommodating. Pablo was very personable, easy to talk to and truly excited to tell you about and have you experience the history and flavors of Puerto Rico. I won't spoil all of his surprises but it was definitely a treat!! I would recommend this tour to everyone!

If you are in the old San Juan area in Puerto Rico you must do this food tour. You're not just…read moregetting great food but also amazing history lessons as you go. Everyone and all food was absolutely great! We had Pablo as our guide who was so fun and friendly. He gave us the whole run down on everything and every place. He has a true talent for what he does. The group was small, there was about 6 of us. I believe groups don't get too large, maybe around 10 people. Which is nice because no one gets lost or unheard. I highly recommend this tour!

We did the sunset foodie walking tour through Spoon in Old San Juan, and I'm so glad that we did!…read moreOur tour guide, Lorna, was excellent and so informative about the city and island's history, as well as explaining the culture and origins of what we were seeing and tasting. Since I don't drink alcohol, I was really appreciative that there was a mocktail or juice option at each stop. I also thought it was huge that they chose to support the family owned spots on this tour. Everything was good, but my favorite was definitely the pernil with rice and beans. Other members of the tour were friendly, and it was nice that Lorna had us all introduce ourselves at the beginning to break the ice. I would definitely recommend the sunset food tour to anyone visiting old San Juan for the first time who wants authentic food with a side of history!

Spoon was such a great experience! If you travel to San Juan, ask for Gia, she was so much fun! She…read morewas also bilingual and such a great storyteller. A wonderful person!!! We went to several different locations and they serve you appetizer portions. Some of the portions felt more like lunch portions so make sure you have an empty stomoch when you do a Spoon tour. All the food was delicious! We did the Old San Juan tour in the evening. We even bumped into the Mayor wo said Hello! The people were so wonderful and friendly. I can't wait to come back to Puerto Rico! If you are a history lover like me you will love this! We were told the story of the cobblestones left by the English, the port the Spanish would arrive to and then go to the Cathedral on their knees, and the steel left behind by the British. You will be amazed at how and what happened in Puerto Rico. Try this experience, it is unforgettable!

If you're looking for a nice relaxing day on a private island then this may be the trip for you!…read moreThis is a group tour that travels with more than just those you booked with. As long as 15 people are on the tour, they will take you to your Calebra. If less than 15 you stay local! There were well over 15 so we were able to tour Calebra. It was so beautiful! Once you get there, they pick you up on a ferry to take you to the boat . The boat travels for about an hour before getting to a private island and that is where you get the guided snorkeling or diving tour depending on what you selected! My friends and I did the snorkeling. As someone who can't swim (I know I know lol) I had a great time. The tour guides were very informative and helpful for all ages and swim levels. They do provide fruit, cold cut sandwiches and rum punch and when you stop . If you're looking for a "party" boat then this may not be for you. Don't expect lots of liquor and twerking etc it's a family type tour, Some of my friends were a bit disappointed by the price expecting that we'd stop somewhere that had a bar and restaurant but it was just a private island (we're in our high 20s low 30s). So idk I think it depends on your expectations but I was okay with everything and the service was great!

Never In my life did I think I would give a 1 Star but would not recommend this company. We…read morecontacted them weeks prior to our trip to inquire about getting scuba certified. We were told we had to first buy and complete the course work through PADI and from There they would do the water/ dive sessions and compete the certification. The shop also gets a kick back from Padi as work since it makes u select a dive shop where ur course work is sent to. Once we complete the course work, we each reached out to the dive shop about 2 - 1 1/2 weeks in advance to schedule the dates and times for the water sessions. We did not receive any type of response back from the shop. We attempted to message on whatsup as requested but still did not receive a confirmation or any type of communication. We called down to the shop, where we were told to just text them. We again tried to text the shop but did not receive any response. We flew to San Juan and arrived and immediately went to the shop, we were told to text them and they would get back to us.. we asked directly if they had availability and we were told they would check and get back to us via text.... A day goes by, we attempt to call and no response.. fully we get a text saying they are fully committed...... This was without doubt the worst type of un-reliable customer service and a refusal to communicate.. I would not trust this dive shop or operation. They should never have told us to use to do the course work with their shop and then refuse to complete our certification. Luckily Scuba Dogs next door came to our rescue when we told them about the horrible customer service we received. Just be aware this shop will not be reliable.

Speaking as a hotel concierge on the island, I can assure you that PR Tours is the most…read moreresponsible, knowledgable and client-centered tour company I have ever worked with. The independent owner/tour guide's name is Erik, and no matter what I can always count on him to give the hotel guests the type of excursion they are looking for. Professionally, Erik is reliable and always communicative with important details such as pricing, pick-up time, things to bring and appropriate dress. A huge FYI to visiting tourists, many tour guides are NOT certified! If you have the opportunity of meeting Erik by booking a tour, you will see his certifications on his official badge. This is very important to how your experience will play out while on a tour. A knowledgable guide is better than one wasted money on. You can contact him through either phone, text or email and are guaranteed a response in no more than 30 minutes tops. Wow! What a breath of fresh air in comparison to other companies I have tried calling 10+ times in the past while trying to book a guest! An extra invisible 6th star for his nifty, live online booking featured on his website. By far, the easiest and most efficient way of booking on the island. If you already know which tour you are interested in booking (such as the Bio Bay. Who doesn't already have the expectation of visiting the bay?), then that is your immediate opportunity to get set up. Since I'm using the Bio Bay as a reference, I will also note that this excursion is almost (..almost!) impossible to book without a 2 week in advance reservation. However, Erik always has 14 spots pre-reserved and available EVERY NIGHT for the bio bay. People, if you are debating between companies, look no further. You have found a goldmine! Enjoy! And other concierge, meet your dream-come-true, hassle-free, easy-to-book tour company. At last!

Eric was the man, the PR Fun Tours was always the Best of the Best with all of his super awesome…read moreTours all over the island of Puerto Rico!

**This is a fairly long review - but highly informative!**…read more I booked an El Yunque hike with Pandora a few months ago based on some reviews I had read - and my wife and I are glad that we did! Our driver (and owner of the company) was Eddie. I got a couple of follow up texts and emails from Eddie confirming our pick-up time and a text 20 mins before we were supposed to get picked up...gotta love that follow up! We started out for the hike about 10 mins earlier than expected. We were supplied with water, soda and fruit for the trip. Along the way, we were given a lot of information - current and historical - on the areas we were driving through and the island in general. Once we got there, we watched a video on the rainforest that really tied together the information we had received on the ride in. We then trekked it up the mountain in the van until we hit the trailhead. The hike from the La Mina trail was amazing! So many photo-ops, plus there's a waterfall (wear shoes good for hiking and water of you're going to swim). The trail was mostly down-hill and paved....but it was closed at the waterfall, so the walk back was uphill and a little rough. Don't let that deter you ....We wouldn't have traded the experience for anything! After the hike and more photos on the way down the mountain (which lasted about 90 mins total), Eddie took us over to a local eatery near the airport...the food was great and cheap (even if we got the world's worst waitress! LOL). After lunch, we headed back to the hotel. Eddie asked us what we were getting into the rest of the day, so we told him we were headed to Old San Juan for the afternoon. Eddie offered to give us a ride down there (which we gladly accepted). He allowed us time to go up to our room and change before we left. He picked it's up in his personal car and drive us over...still giving us great information about the island, and also life - advice we will surely cherish. He left us near the docks - and I must say, it was a little sad ending our time with him. It was like being with an Uncle you haven't seen in a while. He really takes care of people, and seems to genuinely enjoy what he does. He puts a lot of hard-work into perfecting his craft as an excursionist and it really shows. I know it has already been said in another review, but we honestly do feel like we have made a friend in Puerto Rico, and will definitely be calling WHEN we come back! Thank you very much for your time today, Eddie...We thoroughly enjoyed it - you made our vacation extremely memorable and special!

Eddie was an excellent tour guide! He did something not many (if any at all) would do, he took us…read moreto the top of El Yunque! It was an incredible experience! My wife and I researched various tours and decided that Eddie was the one because he was willing to do a private tour with just us two to the top of the rainforest and Bacardi Factory. He went out of his way to make sure we had a blast! Our morning started with him picking us up promptly at 8:00AM at our hotel. He had fresh fruits, cold water, great service, and very good conversations. The night before he made sure we had all we needed before booking with him so we were all set as soon as we jumped in the van. He told us all about El Yunque and what we would see, while taking his time driving the crazy streets of Puerto Rico. Once parked, he made sure we stretched and took a few pics of us before starting the hike. We went through the trails taking all the time we needed since it was very muddy and wet. We went all the way to the highest rock and spent a few minutes admiring the view; then we went back down to see Mt Britton. He took a bunch of great pictures of us as we went through the trails and shared them on dropbox when we were done. After El Yunque he took us to Bebo's BBQ in San Juan which was phenomenal (he said it would be)! He then took us to the Bacardi factory and patiently waited for us to take the tour, all this and it was his birthday! We had a full day with him. He showed us interesting areas of San Juan on the way back to the hotel and we couldn't be happier! Eddie is a trusted, funny, respecting, fun, and caring tour guide! So much so that I feel we must contact him next time just to say hi and have a drink even if we do not want to go on any tours. One of the best things about Eddie is that he is VERY flexible with his schedule and he will take you anywhere (that is reasonable of course). I feel he is an excellent guide and companion which is great because Puerto Rico has gotten pretty dangerous over the years and it is best to be with someone who knows the area and the history, even if you just want to be cabbed around the island. We recommend Eddie and Pandora Tours with our eyes closed! We loved our tour!

Genuinely the best part of the trip. We've been to PR many times. This tour isn't just for first…read moretimers. We learned SO MUCH history and modern culture. All things that went unnoticed before, now the secrets revealed. From religious spaces, to war, to trees, to water. Amazing. My favorite part was learning what an almond tree is and eating an almond right off of it! As a city girl, I was blown away. Our tour guide was Nes/Nis? Short curly hair. She was SPECTACULAR wow. She knows everything. She's easy to talk to. And she CARES about what she's saying. She is 10 out of 10. Remember to stay hydrated and wear comfortable clothes. Also SPF! This is absolutely a WALKING tour. Totally doable but definitely a workout. I wouldn't book this if you have mobility concerns tbh. Not the tour's fault. Old San Juan overall isn't too accessible. Also be aware that PR has (and has had for a whiiiiile) water issues all over. So pee before you go on the tour because you may not find a working bathroom. I reccomend the Marshall's outside the tour office.

I don't know where to start ! But this tour was…read moreAMAAAAAAZING! I didn't want it to finish that's how much fun I was having . The tour guide took us to all the small corners that local people go to and it was such a nice experience. She was also excellent at giving out historical facts and was nice enough to stop and take pictures of us . Of course tips are welcome so don't skimp out . This was the highlight of our trip to Puerto Rico

We were picked up on time and had Xander as our tour guide. He was very knowledgeable of the area…read moreand had great information on the rainforest. It does get muddy and dirty so wear water shoes that have good support. Otherwise if you wear tennis shoes wear ones you don't mind getting dirty. You will get muddy and wet. You do have to wear the life vest and helmet the whole time. Plus bring a water cover for your cellphone. I had a great time and it is quite a hike to get to where you need to go. Overall the springs was nice and felt great! Only reason I'm taking off a star is that Xander was quite a crazy driver and we didn't know we needed cash as we had stopped at a bbq place afterwards.

On 7/7/2026 I took the El Yunque and snorkeling tour. I will say that the communication leading up…read moreto the tour was great and when I did call with a question the employee was super helpful. They call you about 20 minutes prior to pick up in the morning (assuming you are being picked up from your hotel). Jorge and Angel were my tour guides with Jorge being the primary and the driver. We lucked out some pretty significant rain in the morning but we still had the opportunity to snorkel. The first area we snorkeled was negatively affected by the rain and the visibility was horrendous. After swimming beyond the wall, the water was clear and you were able to see various types of colorful fish. We then had to pick up an additional couple before heading to El Yunque. The ride there was about an hour and music was played and conversation was had between the guests and guides. El Yunque was beautiful and Jorge pointed out various plants and sights along the way. The climb to get to where the water slides and cliff jump is was pretty strenuous in my opinion and if you even have slight mobility issues it probably won't work for you. I had the opportunity to go down the slide and jump from the 20 foot cliff into the water. Just as we were hanging out in the water for a few the torrential rain came back. It did not hinder anything except trying to dry off a bit before getting in the van. My main and only real concern was Jorge's driving on the way back from El Yunque. We had an hour drive and it was a severely heavy rainstorm. He was on his phone using both hands, dancing with both hands off of the wheel in the air and jerking the steering wheel left and right along with the music. I was terrified! I think that the majority of this is due to him being only 20 and immature but the risk of an accident in the rain is raised when you are breaking the tire traction by whipping back and forth. The entire tour was great but this drive back really stressed me out, I was tense and my whole mood shifted. I even texted my husband from the van to let him know how careless and negligent Jorge was driving. Safety during the tour was fine EXCEPT for the ride home where all safety went completely out the window. I would not drive with him again. The following day I took an Old San Juan walking tour with Roberto. They tell you to get there 30-45 minutes early to meet your guide. While I was keeping cool and hydrating at a local establishment, I received more than one text and email from the company saying that check in had started and not to miss your tour. I rushed over to the meeting spot and searched for my guide with no success. They do not show up until about 10 minutes before the tour so don't stress getting there that early and surely don't let the automatic text messages make you think you are late...